Important information
- Customer Complaint:Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison team directly by email at [email protected].
In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.
Complaints
This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,560 total complaints in the last 3 years.
- 499 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Name: Bob’s Discount Furniture
Complaint Type: Warranty/Guarantee Issues
Amount Involved: Approximately $2,800 (furniture + warranty)
Complaint:
I purchased a sofa set from Bob’s Discount Furniture for approximately $2,300 and was encouraged to also purchase the $250 “**** *****” warranty. A Bob’s representative assured me that the warranty would be especially helpful as a pet owner, claiming it would cover damage or stains caused by pets.
Recently, I filed a warranty claim after two parts of the sofa were ripped by my dog. To my surprise, the warranty provider denied the claim, stating that this type of damage is not covered. This directly contradicts what I was told at the time of purchase.
As a result, I now have to pay over $200 (plus tax) to replace the damaged pieces — which is an added expense I was led to believe I was protected against. To make matters worse, I was informed the replacement items are backordered and will take more than six months to arrive.
This is a clear case of misleading sales practices and poor service. The warranty was misrepresented, and the resolution offered is both costly and unreasonable. I am seeking reimbursement for the denied claim and/or a full refund of the $250 “**** *****” warranty, as it did not provide the coverage that was promised to me at the time of sale.
Desired Resolution:
• Refund of the $250 warranty OR coverage of the current damage under the warranty as originally represented.
• Improvement in warranty explanation and transparency for future customers.
Business Response
Date: 05/22/2025
Good Morning BBB,We are very sorry to hear of the concerns our customer is
having with the sectional that was purchased from us here at Bob’s in April of
2024. This furniture came with a one-year warranty against manufacturing
defects, this coverage did expire in April of 2025.The **** ***** protection is a plan through a third-party company,
********. ******** covers the
merchandise damage resulting from a single accident and product breakdown for
up to five years. It does not however cover damages resulting from animals (beaks,
teeth, or claws).We do apologize for any miscommunication regarding this warranty
that was given at the time of purchase. While we are only able to refund the
**** ***** coverage 30 days after the initial delivery, we will offer to refund
the amount the customer paid for the part order and order it as a courtesy.We have processed this in the account and attached
confirmation for the customers records, as soon as the part comes into stock
from the vendor we will ***** this directly out to the customer. Please let us
know if they have any questions or concerns.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Bob’s Discount FurnitureBusiness Response
Date: 05/22/2025
Good Morning BBB,We are very sorry to hear of the concerns our customer is
having with the sectional that was purchased from us here at Bob’s in April of
2024. This furniture came with a one-year warranty against manufacturing
defects, this coverage did expire in April of 2025.The **** ***** protection is a plan through a third-party company,
********. ******** covers the
merchandise damage resulting from a single accident and product breakdown for
up to five years. It does not however cover damages resulting from animals (beaks,
teeth, or claws).We do apologize for any miscommunication regarding this warranty
that was given at the time of purchase. While we are only able to refund the
**** ***** coverage 30 days after the initial delivery, we will offer to refund
the amount the customer paid for the part order and order it as a courtesy.We have processed this in the account and attached
confirmation for the customers records, as soon as the part comes into stock
from the vendor we will ***** this directly out to the customer. Please let us
know if they have any questions or concerns.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Bob’s Discount FurnitureCustomer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Customer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb.20,2025 I paid with my **** card $1,827.22 to Bob's for a bed and 2 chairs. Then they told me the 1 chair was on back order and they would deliver it it in 1-2 weeks. (the cost of that 1 chair was $345.01.) They delivered the bed and the other chair in 2 days. I waited for the 1 chair until march 14, when I went to their store to inquire for the 1 chair. they told me it would be April 15th before they could get it! so I said I want my money back for that 1 chair. they said we are crediting my **** card back for the $345.01 (to this date I have Never received that credit back on my visa-i have my statements!!). I went home and came back that same day and decided I really wanted the chair because it matches the one I did get from them. so they said they have to charge me $345.01 again in order to order it again. I said, You have never sent me the first credit back, so why do I have to Pay again? they said it takes awhile to credit my bank. so they did charge me $345.01 again on that day (March 14th) when I went back to their store,. I went back on April 15th and they told it will be delivered sometime in May!!. so on May 9th i went back again and asked for my **** to be credited for the Second $345.01, they gave me a receipt and told me it would take 8-10 days for my **** to get the credit. my last credit memo request was # ********Business Response
Date: 05/14/2025
Dear BBB,
We are truly sorry for the delays on the refund. We processed the refund of $345.01 back to the **** ending in ****. We shared a copy to the customer email. If the customer have any additional questions or haven't receive the refund please respond back.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonCustomer Answer
Date: 05/17/2025
Complaint: ********
I am rejecting this response because: you charged me two times for the same chair I cancelled and you owe me 2 refunds on it! You have never refunded the Mmarch 14th or the May refund!!!!
Sincerely,
**** ******Business Response
Date: 05/30/2025
Good Afternoon BBB,
We have sent this to our accounting office for further review
regarding why the refund of the cancelled order was not received. Once we hear
back from accounting we will be able to provide furthers steps in having this
resolved.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
IN DECEMBER I PURCHASED OVER $8000.00 IN FURNITURE. AFTER THREE MONTHS THE COUCH BEGAN TO RIP. I CALLED AND THEY GAVE ME STORE CREDIT UNDER THE WARRANTY. I THEN WENT TO THE STORE TO PURCHASE NEW COUCHS WITH THE STORE CREDIT. AT THE TIME THE STORE MANAGER STATED TO ME THAT THEY WERE NOT RESPONSIBLE THE REMOVAL OF THE DAMAGED COUCHES. I THEN PROCEDDED TO THROW THE DAMAGED COUCHES AWAY. THEN THE NEW COUCHES ARE GETTING DELIVERED. WE ARE TOLD THEY CANT LEAVE THE ORDER WITHOUT THE OLD COUCHES. I CALLED THE STORE AND SPOKE TO THE MANAGER WHO ADVISED TO THROW THE COUCHES AWAY. SHE STATED SHE WOULD HANDLE THE ISSUE. TODAY I CALL AND TOLD I CAN ONLY GET CREDIT FOR $700.00. PLEASE TELL ME HOW THIS IS FAIR.Business Response
Date: 05/20/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with their sofa that was purchased with us here at Bob’s Discount
furniture. We are unfortunately unable to locate the customers records with the
information that was provided.If they could please respond back to us here via BBB with
the name, phone number, or order number that would have been associated with
this order at the time of purchase we would be happy to look into this further
to see what we can do.We do look forward to hearing back from our customer.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My pull out couch broke after sitting on it. Very lightly. I purchase **** ***** from bob’s furniture that was guaranteed to cover these kinds of issues and I was within the timeframe. I was denied and they would not help me any further and told if I want to repair the couch I need to pay although I paid for the **** ***** insurance for this exact reason.Business Response
Date: 05/13/2025
Dear BBB,
We are truly sorry to hear about the denial with the accidental warranty ********. We were unable to locate an account with the information provided by the customer. We ask to please provide name, phone number, email or a copy of the receipt to help us locate the account.
Warm Regards,
Thaymara C
Bobs Discount Furniture
Corporate Customer Care LiaisonCustomer Answer
Date: 05/13/2025
I’ve attached the necessary documents in response to bobs furnitures email. I bought the sofa when I lived in ** which is why the address maybe different from what I input .Customer Answer
Date: 05/13/2025
Complaint: ********
I have provided the necessary documents to locate me in your system. Including the claim number for ******** that denied my claim.
Sincerely,
**** *******Business Response
Date: 05/21/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with the sectional they purchased from us here at Bob’s in February of
2022. This merchandise came with a one year warranty against manufacturing
defects that did expire in February of 2023.The **** ***** protection is a plan through a third-party company,
********. ******** covers the merchandise damage resulting from a single
accident for up to five years.We have been able to access the customers claim (Ticket number *******)
the customer did not report a one time accidental occurrence that caused this
damage, they reported when they sat down the frame cracked. Unfortunately, this
would be deemed as normal use of the furniture and not a one time accidental
damage.******** has the right to deny claims for coverage under their own
guidelines. It is never our
intent to disappoint a Customer but due to a lack of warranty with us here at
Bob’s and no covered accident reported we do not have a resolution moving
forward for this claim. Thank you for understanding.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to start by highlighting the excellent service we received at Bob’s in **********. The staff were incredibly helpful and professional—especially Mike, who was amazing. He was patient, knowledgeable, and guided us through selecting great beds and a couch for our living room. It was truly a pleasure working with him.
Unfortunately, our experience with the delivery team was the complete opposite. When the delivery arrived, the driver informed us that due to a light drizzle, they couldn’t bring the furniture into our home. We were told that if we accepted the order, it would likely be ruined and could damage our walls—plus they were short-staffed and unable to complete the delivery properly. This forced us to reschedule.
To make matters worse, we had already disposed of our old couch and beds in anticipation of the original Friday morning delivery. Now, we’re without essential furniture until the following Thursday—weather permitting. With unpredictable weather, it’s unclear how long this delay will actually last.
We contacted customer service multiple times and were assured the delivery would be expedited for Saturday morning at 7 AM. We woke up early, prepared again—and no one showed up. No call, no update, nothing.
While our in-store experience was fantastic, the lack of professionalism and accountability from the delivery team and customer service has been incredibly frustrating and disrespectful. At this point, we’re seriously considering canceling the entire order due to how poorly this was handled.Business Response
Date: 05/19/2025
Dear BBB,
We are truly sorry for the delays on the delivery. After reviewing the account we can see the delivery was successfully completed on 5/15/25. If the customer have any additional questions or concerns please feel free to respond back using this BBB channel. Once again we apologize for the frustration.
Warm Regards,
Thaymara C
Bobs Discount Furniture
Corporate Customer Care LiaisonInitial Complaint
Date:05/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a set of furniture in late April, scheduled to be delivered on May 1st. On that day, the two delivery workers showed up, made only a very minimal attempt to bring the furniture upstairs, then claimed the stairway was too narrow. I clearly requested that they at least leave the furniture inside my unit, and I would find a way to handle it later—but they completely ignored me and took the furniture away without any willingness to try, which was extremely unprofessional.
Customer service later promised a redelivery on May 7th and even sent me an email confirming the delivery window would be between 2:00–5:00 PM that day. I took another full day off work and waited, but no one ever showed up. Only in the evening did I receive a call stating the delivery could not be made.
Even worse, customer service then claimed the delivery team attempted delivery but could not complete it—this is completely false. I was home all day, and no one came. They also promised to call me back with a solution before 6 PM on May 7th, but I have heard nothing since.
Now I’m being told the next available delivery will be next week. I have already waited two weeks and taken two full days off work because of this. I cannot accept waiting another week, especially due to false delivery records and failure to follow through on promises.
I am requesting the following:
1. Immediate rescheduling of delivery for the soonest possible date, not next week.
2. Compensation for the time I’ve lost waiting due to failed and mismanaged deliveries.
3. A clear explanation as to why the delivery team recorded a false attempt, and why customer service failed to return my call as promised.Business Response
Date: 05/13/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with their recent order from us here at Bob’s Discount Furniture. We
have been able to access the customer’s account, and we do see that the original
delivery was attempted on 5/2/2025, the delivery team was unable deliver this
set into the home due to the narrow stair way. They did take photos that
support this determination.While this was rescheduled for another attempt on 5/7/2025,
the team already knew that this was not going to be successful as they are
unable to fit it up the customers staircase.Unfortunately, our teams are not going to be able to deliver
this set into the customer’s home for them.We can offer to reschedule the delivery for a drop off only,
our team will not be able to bring this up the stairwell as this may cause
damage to the furniture or the customer’s home. The customer would be
responsible for moving this into the home themselves.While we do not compensate for missed time or wages at work,
we can offer compensation for the lack of communication on the second delivery
attempt. We will honor a refund of the delivery fee in the amount of $199.99.If the customer would like to continue with rescheduling a
drop off they can reply back to us here with a few dates that would work best for
them. We do look forward to hearing back from our customer.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered furniture 3/27 and came in 4/28 received 15 text message about delivery had to wait for carpet to be installed text today for delivery 5/31 and was told that my carpet is out of stock now and I have to wait until approx 6/7. This is ridiculous to be told by the store manager in ****** ***** that the furniture is not mine until I schedule delivery, if this is the case you should be told that when you purchase. I need delivery by 5/31 as I’m having carpet installed 5/30. I have a very sick husband and do not need more stress and I definitely want to be compensated for this order please call ****** ###-###-####. Thank youBusiness Response
Date: 05/12/2025
Dear BBB,
We are truly sorry for the delays unfortunately the soonest delivery date we have is 6/7/25. Once the delivery gets completed we can offer some compensation for the delays and frustration.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonInitial Complaint
Date:05/06/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I went to a Bob's Discount Furniture Store on 4/19/25 and purchased 2 counter stools. I paid for both stools including the purchase of an extended warranty. The store employee mentioned that the stools can be picked up at a future date, as they were not available in the store at the time. I then received an email from the company on 4/29/25 that the stools are available for pickup (after an appointment is scheduled). I scheduled the appointment to pickup the stools on 5/2/25. I brought both stools to my house. On 5/3/25, I started to install them using the instructions provided. I installed the first one with no issue. When I was just about finished installing the second stool, the Right Front Leg and Left Front Leg began to crack (assuming a faulty wood, as the first install had no issues). On 5/4/25, I went back to the store and mentioned my issue and I only needed replacement parts (not the entire stool). They mentioned they could not do anything in the store and I had to call their customer service number (even though it had only been 2 days since I picked up the product). On 5/5/25, I called the customer service phone number, and through chat they informed me that they would charge me for the replacement parts. I see several other complaints against the company on BBB, I wish I had done some research prior to my purchase.Business Response
Date: 05/07/2025
Good Afternoon BBB,
We are very sorry to hear of the concerns our customer is
having with counter stools that were purchased from us here at Bob’s. We have
been able to access the customers account and we do agree that a replacement
would be warranted at this time.Unfortunately we are unable to order parts for these stools,
however we have created an order for a new stool to be shipped to our customer
directly via *****.These stools are showing in stock, so they should expect
this replacement in 7-14 days. The customer can discard of the current stool
with the defects as we will not be taking that back.Please let us know if the customer has any questions or
concerns regarding this process. Again, we do apologize for any inconvenience
that this has caused them and we do look forward to having this taken care of.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 05/08/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Your delivery team left a razor blade on the floor of my living room during a furniture delivery to my home at ** ******** ****, **** ***** *** No assembly was performed, and no safety check was conducted. The blade was discovered in an area frequented by my young children, posing an immediate and serious risk of injury.
In response, your team offered a $200 refund of the delivery fee. Let me be absolutely clear: this offer is embarrassing, insulting, and demonstrates a complete disregard for the safety of my family. This was not a customer inconvenience — it was a negligent act that could have resulted in serious physical harm.
Under *** **** ***, this situation clearly meets the elements of negligence:
Bob’s Furniture owed a duty of care in delivering goods safely.
That duty was breached by leaving a dangerous object behind.
The breach created a real and immediate danger to household occupants.
Emotional distress and risk of harm constitute recoverable damages.
Additionally, under ** General Obligations Law * ******* a party may be held liable for injuries (or potential injuries) resulting from reckless disregard for safety, even where no physical harm occurred but the potential was real and substantial.Initial Complaint
Date:05/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spent 3800$ on furniture for my new house. I fell victim like many other people, which i have found many reviews and everything after the fact. I was told no interest for 12 months. Paid a little more than my minimum payment to only have a balance left of 850$ to get hit with another 700$ in interest fees! I understand there’s fine print. But it’s the 8 pages you review it’s hard to find that it will be in the full balance and not what is just remaining. To make matters worse. I ASKED MY SALES PERSON ABOUT WHAT WAS GOING TO BE CHARGE. AND THEY TOLD ME IT WAS THE REMAINDER I WOUKD BE CHARGED. NOT THE ENTIRE PURCHASE. NOW I HAVE 1600$ to pay. Plus if i don’t pay it off by the end of the month i get change an additional 700 in interest a month until it’s paid off. THIS IS A COMPLETE SCAM AND GIMMICK AND TERRIBLE TO DO TO PEOPLE AND NOT HAVE IT PROPERLY DISCLOSED. i want to pay off my full balance. Not an extra 700 a month for crap furniture. Furious. And no one will help me!Business Response
Date: 05/07/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with the financing contract through ***** ***** bank. While we truly do understand
the customers concerns any interest charges / special term agreements are
solely up to *****
***** as we are the retailer and not the financing company.The special terms calculation is listed on the 3rd page of the customer’s monthly billing statement from ***** *****. To avoid paying Deferred
Interest Charge(s), they must pay their Special Terms Balance in full by the
Special Terms End Date.The customer will need to discuss their concerns with ***** ***** directly. We have listed the contact information for them below. We do
apologize that we are unable to help further with these concerns.###-###-####
******************
Mon -Fri 9A - 7P ESTKindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 05/09/2025
Complaint: ********
I am rejecting this response because: it was not the banks for. It’s was YOUR COMPANYS fault for not explaining it properly even when i repeatedly asked your sales rep about the interest and if was charge in the ENTIRE AMOUNT or just the balance. THEY REPEATEDLY TOLD ME IT WAS JUST THE BALANCE!!! i wanted to pay cash for my order but suckered into doing this and now getting charge almost double. I spoke to ***** ***** and they told me to contact you guys this is absolutely INSANE and down right scamming people i have read thousands of cases on this now and something needs to be done to rectify this situation immediately
Sincerely,
***** *******Business Response
Date: 05/15/2025
Good Morning BBB,
We are truly sorry for any misunderstanding that the
customer had with the financing agreement at the time of purchase, however they
entered into a contract with ***** ***** directly and not Bob’s Discount
Furniture.On page 3 and 4 of their monthly billing statement from
***** ***** it does go into detail regarding the special term financing, and information
regarding how interest would be charged if it is not paid in full by the
special term end date.As we are the retailer and not the customers financing company,
we are unable to take responsibility for the interest charges on the customers
***** ***** card, We are truly very sorry for any inconvenience that this may cause
them.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
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