Important information
- Customer Complaint:Any customer who has a complaint with Bob's Discount Furniture may contact the company's customer care liaison team directly by email at [email protected].
In the event the issues are not resolved directly with the company, a complaint may be filed with BBB online at www.bbb.org.
Complaints
This profile includes complaints for Bob's Discount Furniture LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,557 total complaints in the last 3 years.
- 497 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
5/16/25
I am the marketing director for the ******** ****** ********* at *** ******** *** in ******** **. 2 delivery drivers came to our building today from Bob's, refused to bring the ordered bed into the building but helped themselves to food in our employee break room and attempted to leave. When I approched the 2 men about this issue, one of them proceeded to call me a ***** along with other choice words and left.
Business Response
Date: 05/22/2025
Good Afternoon BBB,
We are so sorry to hear of the encounter that *** *******
had with our delivery team. We take these complaints very seriously and absolutely
want to have this addressed.We would like to request the phone number, or Name that would have been used on the purchase so we can pull up the delivery
records.Please let us know if this is something that can be
provided. We do look forward to hearing back from *** *******.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a couch on 5/3/25 which was to be delivered on5/9/25. Before they were supposed to deliver it, they were supposed to call so I could tell them exactly where to go on our property, as there are three houses on our property and two driveways. I included the directions on how to get here, but still wanted them to call which I was assured by their customer service they would call. The day of the delivery, I received no phone call, and saw them delivering it to the main house from a different driveway that wasn’t on the instructions. My disabled husband got into our car to go flag them down, but when he got there, the driver said they wouldn’t move it to our house because it was signed for by our landlord and left. We also paid for a setup, and what we were told by the salesman a haul away of the old couch. We called customer service and were told us they didn’t have a note saying how to get there(which is a flat out lie because it’s even written on our delivery receipt- see attached photo for the email), and they’d have to come another day to set it up, they wouldn’t deliver the couch from where the took it to our house, and that the salesman lied to us and that they don’t take old furniture. We were supposed to get a call on 5/10/25 about a refund for delivery and set up, but still haven’t heard anything from them. We had to have a family member come in the 100 degree weather to move the boxes with the new couch for us. Very unhappy I paid $149 extra for horrible service, and to not be recontacted for a refund. Never doing business with them again. They are liars and thieves!!!!Business Response
Date: 05/22/2025
Good Afternoon BBB,
We are so sorry to hear of the concerns our customer had
with their recent order. While it is never out intent to fail a customer, we
can certainly see where we have here. We will absolutely have this addressed
with our teams internally for obvious coaching opportunities.We have processed a refund of the full delivery fee charge
of $149.99 as a symbol of our apologies for the experience that they have had. This
should show back to the customer’s method of payment in 5-7 days depending on
their bank.We do hope they enjoy their new furniture. If the customer
has any additional questions or concerns they can reply back to us here at the
BBB. Thank you for bringing this to our attention.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered furniture and I canceled it. I am looking to get my money back. The debit card that I use is no longer active OK and that same bank account is closed. I have a different bank account and a different debit card. I called Bob’s already for two weeks for a refund if I can either come in with my new debit card and ID or if they can refund me with a check, they kept on telling me-that I’m going to be receiving an email and I have to select my option of a refund. It’s been two weeks and I have gotten Nowhere this is extremely frustrating yeah as I would like my money back!Business Response
Date: 05/22/2025
Good Afternoon BBB,
We truly do apologize for any delay our customer experienced
with receiving a refund for their cancelled order. We have been able to access
their account, and we do see that a corporate check has been mailed to them
directly.Receiving a paper check can take anywhere from 7-10 business
days to be received once it is mailed
out.We do look forward to the customer receiving their refund as
soon as possible. Thank you for bringing this to our attention.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a gift from a friend, ***** ********, back in July of 2023 (I think the actual purchase was in June) of a Milan loveseat from Bob’s Discount Furniture. A few months ago one of the sides of the loveseat stopped working, and through looking at it and investigating the problem it seems the motor on one side of the reclining loveseat has burnt out and died. It was only about a year and a half old at the point that it died.
My friend called the company and they refused to fix it except at her cost, so I got involved to fight the issue since it is my loveseat. My friend is a full-time nurse practitioner and does not have time to fight them on this issue. I called the company on May 13th, 2025 to try to reach a resolution, and after escalating up two managers, no resolution was found and the company has never returned my call or resolved my complaint. They are refusing to fix the couch unless I pay for it, but ******* Implied Warranty Law protects me from this and makes it so that they must fix this couch at their cost since it has not been abused or misused and there is no reason for the motor to have died on this reclining loveseat and it is less than four years old. I explained this and the manager I spoke to last told me that because they offer a five year warranty for purchase they are not bound by the Implied Warranty Law, which from what I’m reading in the law is completely false. I was promised another callback on 5/13 after I explained that section 4.12 of the law clearly stated that I was not obligated to buy their warranty as the couch was covered under the implied warranty, but they never did call me back.Business Response
Date: 05/22/2025
Good Afternoon BBB,
We have reached out to this customer directly at ************************* to
resolve their concerns. Thank you for bringing this to our attention.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureCustomer Answer
Date: 05/30/2025
I am working with the company, they have offered me a reselection credit and have been very satisfactory with their resolution of the issue at this time. I will contact you if they do not uphold their current offer to make it right. Thank you for your help!
Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order # *********
Customer ID # *******
I purchased a Vanity Set and Dresser Set from Bobs Furniture Order # *********
I’ve been patiently waiting for my items and paid for White Glove Delivery.
When they delivered it, they did not ask where to have it assembled or anything. He only asked which room I prefer my items in.
Moments later, I can see from my kitchen window that they were assembling all the furniture on the concrete/asphalt outside!!
They placed all the furniture directly on the concrete/asphalt with no cardboard or towels on the bottom to prevent it from being scratched/damaged
I have videos and photos from my doorbell security camera along with my phone that I took when I went outside to confront the deliverymen about the issue
The dresser was being assembled on the concrete and with it having a tight space, I have no idea why they didn’t assemble in the house and then add the extra long handles which was going to be blocked by the door
I contacted customer service who had repeatedly asked the deliverymen to provide photos and instead the deliverymen were upset they weren’t going to finish the job so Ernie wanted to just drag the dresser down my driveway and load it into the truck
I’m genuinely upset about this scenario and have videos/photos of the incident.
Im getting upset to a point where I should post this and bring it to others attentions but its unfair to post a video of the deliverymenBusiness Response
Date: 05/22/2025
Good Afternoon BBB,
We are very sorry to hear of the customers concerns with
their recent order that they purchased from us here at Bob’s Discount
Furniture. We do take these complaints very seriously and will make sure that
this is addressed internally with our teams.We have been able to access the customers account, and we do
see that the delivery was able to be completed on 5/20/2025, however the dresser,
vanity, and mirror did need to be exchanged. This exchange is scheduled for
5/27/2025.We do apologize for any inconvenience that this has caused
our customer, and we do look forward to having these concerns taken care of as
soon as possible.As a symbol of our apology, we would like to offer the
customer a refund of their delivery fee in the amount of $299.99. We have processed
this back to their financing account and they should see this reflect with in
1-2 billing cycles.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an online order with Bob's Discount Furniture on 1/3/2025 order **********, paid for "white glove delivery: for the following week. I financed the purchase through ***** leasing. On January 8th, I was notified via email that my merchandise was "out of stock" and could not be delivered and canceled the order. According to ***** I still have an open lease for this purchase and they can't cancel it because my contract is with Bob's. When I call Bob's, they tell me to *****. When I call the store and select "4" to speak with an associate, the phone disconnects. Please cancel this lease agreement back dated to 1/8 when the order was canceled. I can't log into ***** because it says I have no active leases.Business Response
Date: 05/22/2025
Dear BBB,
We are truly sorry for the frustration. The order ********** was cancelled in our end we emailed a confirmation to the email on file. The customer can provide the proof of cancellation to the financing company.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonCustomer Answer
Date: 05/25/2025
Complaint: ********
I am rejecting this response because: I have already provided ***** with proof of cancellation by providing them with the email correspondence as well as a cancellation confirmation number;they require Bob’s Furniture discount to cancel the order with them, which is why I filed the complaint with the Better Business Bureau.
Sincerely,
****** ********Business Response
Date: 06/04/2025
Good Morning BBB,
We have sent this over to ***** to have the contract
cancelled for the customer. We are very sorry for any frustration this has
caused. Please let us know if they need any additional assistance.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Business Name: Bob’s Discount Furniture
Complaint Type: Warranty/Guarantee Issues
Amount Involved: Approximately $2,800 (furniture + warranty)
Complaint:
I purchased a sofa set from Bob’s Discount Furniture for approximately $2,300 and was encouraged to also purchase the $250 “**** *****” warranty. A Bob’s representative assured me that the warranty would be especially helpful as a pet owner, claiming it would cover damage or stains caused by pets.
Recently, I filed a warranty claim after two parts of the sofa were ripped by my dog. To my surprise, the warranty provider denied the claim, stating that this type of damage is not covered. This directly contradicts what I was told at the time of purchase.
As a result, I now have to pay over $200 (plus tax) to replace the damaged pieces — which is an added expense I was led to believe I was protected against. To make matters worse, I was informed the replacement items are backordered and will take more than six months to arrive.
This is a clear case of misleading sales practices and poor service. The warranty was misrepresented, and the resolution offered is both costly and unreasonable. I am seeking reimbursement for the denied claim and/or a full refund of the $250 “**** *****” warranty, as it did not provide the coverage that was promised to me at the time of sale.
Desired Resolution:
• Refund of the $250 warranty OR coverage of the current damage under the warranty as originally represented.
• Improvement in warranty explanation and transparency for future customers.Business Response
Date: 05/22/2025
Good Morning BBB,We are very sorry to hear of the concerns our customer is
having with the sectional that was purchased from us here at Bob’s in April of
2024. This furniture came with a one-year warranty against manufacturing
defects, this coverage did expire in April of 2025.The **** ***** protection is a plan through a third-party company,
********. ******** covers the
merchandise damage resulting from a single accident and product breakdown for
up to five years. It does not however cover damages resulting from animals (beaks,
teeth, or claws).We do apologize for any miscommunication regarding this warranty
that was given at the time of purchase. While we are only able to refund the
**** ***** coverage 30 days after the initial delivery, we will offer to refund
the amount the customer paid for the part order and order it as a courtesy.We have processed this in the account and attached
confirmation for the customers records, as soon as the part comes into stock
from the vendor we will ***** this directly out to the customer. Please let us
know if they have any questions or concerns.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Bob’s Discount FurnitureBusiness Response
Date: 05/22/2025
Good Morning BBB,We are very sorry to hear of the concerns our customer is
having with the sectional that was purchased from us here at Bob’s in April of
2024. This furniture came with a one-year warranty against manufacturing
defects, this coverage did expire in April of 2025.The **** ***** protection is a plan through a third-party company,
********. ******** covers the
merchandise damage resulting from a single accident and product breakdown for
up to five years. It does not however cover damages resulting from animals (beaks,
teeth, or claws).We do apologize for any miscommunication regarding this warranty
that was given at the time of purchase. While we are only able to refund the
**** ***** coverage 30 days after the initial delivery, we will offer to refund
the amount the customer paid for the part order and order it as a courtesy.We have processed this in the account and attached
confirmation for the customers records, as soon as the part comes into stock
from the vendor we will ***** this directly out to the customer. Please let us
know if they have any questions or concerns.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
Bob’s Discount FurnitureCustomer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Customer Answer
Date: 05/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Feb.20,2025 I paid with my **** card $1,827.22 to Bob's for a bed and 2 chairs. Then they told me the 1 chair was on back order and they would deliver it it in 1-2 weeks. (the cost of that 1 chair was $345.01.) They delivered the bed and the other chair in 2 days. I waited for the 1 chair until march 14, when I went to their store to inquire for the 1 chair. they told me it would be April 15th before they could get it! so I said I want my money back for that 1 chair. they said we are crediting my **** card back for the $345.01 (to this date I have Never received that credit back on my visa-i have my statements!!). I went home and came back that same day and decided I really wanted the chair because it matches the one I did get from them. so they said they have to charge me $345.01 again in order to order it again. I said, You have never sent me the first credit back, so why do I have to Pay again? they said it takes awhile to credit my bank. so they did charge me $345.01 again on that day (March 14th) when I went back to their store,. I went back on April 15th and they told it will be delivered sometime in May!!. so on May 9th i went back again and asked for my **** to be credited for the Second $345.01, they gave me a receipt and told me it would take 8-10 days for my **** to get the credit. my last credit memo request was # ********Business Response
Date: 05/14/2025
Dear BBB,
We are truly sorry for the delays on the refund. We processed the refund of $345.01 back to the **** ending in ****. We shared a copy to the customer email. If the customer have any additional questions or haven't receive the refund please respond back.
Kind Regards,
Thaymara C
Bobs Discount Furniture
Customer Care Corporate LiaisonCustomer Answer
Date: 05/17/2025
Complaint: ********
I am rejecting this response because: you charged me two times for the same chair I cancelled and you owe me 2 refunds on it! You have never refunded the Mmarch 14th or the May refund!!!!
Sincerely,
**** ******Business Response
Date: 05/30/2025
Good Afternoon BBB,
We have sent this to our accounting office for further review
regarding why the refund of the cancelled order was not received. Once we hear
back from accounting we will be able to provide furthers steps in having this
resolved.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
IN DECEMBER I PURCHASED OVER $8000.00 IN FURNITURE. AFTER THREE MONTHS THE COUCH BEGAN TO RIP. I CALLED AND THEY GAVE ME STORE CREDIT UNDER THE WARRANTY. I THEN WENT TO THE STORE TO PURCHASE NEW COUCHS WITH THE STORE CREDIT. AT THE TIME THE STORE MANAGER STATED TO ME THAT THEY WERE NOT RESPONSIBLE THE REMOVAL OF THE DAMAGED COUCHES. I THEN PROCEDDED TO THROW THE DAMAGED COUCHES AWAY. THEN THE NEW COUCHES ARE GETTING DELIVERED. WE ARE TOLD THEY CANT LEAVE THE ORDER WITHOUT THE OLD COUCHES. I CALLED THE STORE AND SPOKE TO THE MANAGER WHO ADVISED TO THROW THE COUCHES AWAY. SHE STATED SHE WOULD HANDLE THE ISSUE. TODAY I CALL AND TOLD I CAN ONLY GET CREDIT FOR $700.00. PLEASE TELL ME HOW THIS IS FAIR.Business Response
Date: 05/20/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with their sofa that was purchased with us here at Bob’s Discount
furniture. We are unfortunately unable to locate the customers records with the
information that was provided.If they could please respond back to us here via BBB with
the name, phone number, or order number that would have been associated with
this order at the time of purchase we would be happy to look into this further
to see what we can do.We do look forward to hearing back from our customer.
Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount FurnitureInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My pull out couch broke after sitting on it. Very lightly. I purchase **** ***** from bob’s furniture that was guaranteed to cover these kinds of issues and I was within the timeframe. I was denied and they would not help me any further and told if I want to repair the couch I need to pay although I paid for the **** ***** insurance for this exact reason.Business Response
Date: 05/13/2025
Dear BBB,
We are truly sorry to hear about the denial with the accidental warranty ********. We were unable to locate an account with the information provided by the customer. We ask to please provide name, phone number, email or a copy of the receipt to help us locate the account.
Warm Regards,
Thaymara C
Bobs Discount Furniture
Corporate Customer Care LiaisonCustomer Answer
Date: 05/13/2025
I’ve attached the necessary documents in response to bobs furnitures email. I bought the sofa when I lived in ** which is why the address maybe different from what I input .Customer Answer
Date: 05/13/2025
Complaint: ********
I have provided the necessary documents to locate me in your system. Including the claim number for ******** that denied my claim.
Sincerely,
**** *******Business Response
Date: 05/21/2025
Good Morning BBB,
We are very sorry to hear of the concerns our customer is
having with the sectional they purchased from us here at Bob’s in February of
2022. This merchandise came with a one year warranty against manufacturing
defects that did expire in February of 2023.The **** ***** protection is a plan through a third-party company,
********. ******** covers the merchandise damage resulting from a single
accident for up to five years.We have been able to access the customers claim (Ticket number *******)
the customer did not report a one time accidental occurrence that caused this
damage, they reported when they sat down the frame cracked. Unfortunately, this
would be deemed as normal use of the furniture and not a one time accidental
damage.******** has the right to deny claims for coverage under their own
guidelines. It is never our
intent to disappoint a Customer but due to a lack of warranty with us here at
Bob’s and no covered accident reported we do not have a resolution moving
forward for this claim. Thank you for understanding.Kindest Regards,
Brittney W.
Corporate Liaison
Bob’s Discount Furniture
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