Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 705 Customer Reviews
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Review fromMichael W
Date: 09/20/2024
1 starMichael W
Date: 09/20/2024
Terrible customer support. My machine has been broken now for almost 4 weeks and I cannot get anyone to assist with getting up and running. I keep getting the run around and getting told I need an IT person to upload a software which does not work. They are impossible to deal with.
Quadient, Inc.
Date: 09/23/2024
Hello ******** I am very sorry to hear of your experience. A member of the management team will reach out to you directly to provide further assistance. We care about your experience, and your business is important to us. We will reach out to you to help ensure your concerns are resolved. – Kimberly A*** Customer Service ManagerReview fromStephanie
Date: 09/19/2024
5 starsStephanie
Date: 09/19/2024
I wanted to take a moment to highlight the exceptional service I received from ******. From the moment we connected, ****** went above and beyond to ensure my concerns were addressed promptly and professionally. ****** was not only knowledgeable but also patient, friendly, and attentive throughout our entire interaction.
It’s rare to encounter such dedication to customer satisfaction, and I truly appreciate the effort ****** put in to make my experience so positive. Please pass along my gratitude to ****** and know that he is a real asset to your team.
YOU DESERVE A RAISE ******!!!
Thank you, ********* ****** ** **** ******** ************Quadient, Inc.
Date: 09/23/2024
Hi ********** thank you for reaching out to share your experience with our Customer Service Representative Makoni! I am very happy to hear that Makoni provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Makoni's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromBeverly J.
Date: 09/19/2024
5 starsBeverly J.
Date: 09/19/2024
Very nice and helpful and took care of my office needs.Quadient, Inc.
Date: 09/23/2024
Hi ******** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromPam W.
Date: 09/19/2024
5 starsPam W.
Date: 09/19/2024
My experience with Skylar was outstanding! They were attentive, professional and provided me with all the information I needed to complete the transaction. Could not have asked for a better experience.Quadient, Inc.
Date: 09/23/2024
Hi Pam, thank you for reaching out to share your experience with our Customer Service Representative Skylar! I am very happy to hear that Skylar provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Skylar's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromCATHY R.
Date: 09/19/2024
5 starsCATHY R.
Date: 09/19/2024
WONDERFUL!! SHANANN WAS A BIG HELP! SHE WAS VERY KIND AND UNDERSTANDING.Quadient, Inc.
Date: 09/23/2024
Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Shannan! I am very happy to hear that Shannan provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromBryan S.
Date: 09/19/2024
5 starsBryan S.
Date: 09/19/2024
Mohammad was very helpful! He listened to me and made sue that he understood what I needed and then successfully resolved my issue. I appreciated his attention to detail and thoroughness. You have a great employee!Quadient, Inc.
Date: 09/23/2024
Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Mohammad! I am very happy to hear that Mohammad provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromWanda S.
Date: 09/19/2024
5 starsWanda S.
Date: 09/19/2024
Awesome. Was most helpful by providing patience, politeness and professionalism. Her willingness to help was so enlightening as good customer service is hard to come by these days.Quadient, Inc.
Date: 09/23/2024
Hi *****, thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromEdgewell Personal Care
Date: 09/19/2024
5 starsEdgewell Personal Care
Date: 09/19/2024
The associate was helpful and patient with my needs. I appreciate Quadient and think they are a professional company with great customer service!Quadient, Inc.
Date: 09/23/2024
Hi ***** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service ManagerReview fromDawn W.
Date: 09/16/2024
5 starsDawn W.
Date: 09/16/2024
Dee was instrumental in assisting in transferring over "ownership" of an existing account. She was professional in her approach and displayed sound business acumen.Quadient, Inc.
Date: 09/17/2024
Hi ***** thank you for reaching out to share your experience with our Customer Service Representative Dee! I am very happy to hear that Dee provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromMary S
Date: 09/16/2024
1 starMary S
Date: 09/16/2024
Dear Dirty Rats, I have been trying to get our $30 refund from our mail machine for the last 3 months. I get no customer service and every time I call to inquire on why we haven't received the refund request there is something new they require me to do. Now they are saying they never received the postage machine I sent back - even though I have a ***** tracking number and receipt it was delivered. Never again!!!Quadient, Inc.
Date: 09/17/2024
Hi ***** I am very sorry to hear of your experience while trying to obtain a refund for your unused postage. Your equipment return has been received. Your refund will be sent to you directly from the ****** ****** ****** ******** The ****** ****** ****** ******* began processing your refund in the amount of $30.05 on September 10, 2024. You should receive your refund check within 15 business days (or by September 30, 2024.) If you have any questions regarding your postage refund check, please reach out to us so we can help. – Kimberly A*** Customer Service Manager
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