Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 702 Customer Reviews
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Review fromApril O
Date: 09/11/2024
1 starApril O
Date: 09/11/2024
This company will not resolve our issue with them. They mailed our equipment to an old address, we never received, and now are saying we owe them for that equipment. They won't send a new one to the correct address or let us get out of our agreement. We have called multiple times, over a 2 month period, and still no resolution. They have horrendous customer service, and never get back to us when they say they will. We've filled out every form they requested, left voicemails/emails with no response and are on hold an avg. of 45 minutes per call. Do not do business with this company.
Quadient, Inc.
Date: 09/12/2024
Hi ****** I am very sorry to hear of your experience. A member of the management team will reach out to you directly to provide further assistance. We care about your experience, and your business is important to us. We will reach out to you to help ensure your concerns are resolved. – Kimberly **** Customer Service ManagerReview fromAll Natural Stone.
Date: 09/09/2024
5 starsAll Natural Stone.
Date: 09/09/2024
Good customer service, went out of her way to help answer my questions.Quadient, Inc.
Date: 09/12/2024
Hi ********* thank you for reaching out to share your experience with us! I am very happy to hear we were able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromDan .
Date: 09/05/2024
1 starDan .
Date: 09/05/2024
I was not provided with information that you required of me so that I could open an account. The experience was frustrating and irritating. Whoever set up the web needs to talk to the person that sold the product and the person who shipped the product. The six items that the web needs should be sent to the customer along with the equipment! Nothing in the email traffic that I got was even vaguely informative of the items that the web wanted. IMHO You could benefit from getting rid of the web design people!Quadient, Inc.
Date: 09/06/2024
Hi **** I am very sorry to hear of your experience with the website and for any frustration this may have caused. A member of the management team will reach out to you directly to provide further assistance. We care about your experience, and your business is important to us. We will reach out to you to make sure everything is resolved to your satisfaction. – Kimberly A**, Customer Service ManagerReview fromMarcia H.
Date: 09/05/2024
5 starsMarcia H.
Date: 09/05/2024
Craig was great. I have had problems with my postage machine but Craig took care of the problem.Quadient, Inc.
Date: 09/06/2024
Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Craig! I am very happy to hear that Craig provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromkevin g.
Date: 09/04/2024
5 starskevin g.
Date: 09/04/2024
We had an issue with our postage meter and your technical department fixed it. thank you very much.Quadient, Inc.
Date: 09/05/2024
Hi ****** thank you for reaching out to share your experience with us! I am very happy to hear we were able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service ManagerReview fromLINDA T.
Date: 09/04/2024
5 starsLINDA T.
Date: 09/04/2024
She was very helpful! She explained what I needed to do regarding my issues.Quadient, Inc.
Date: 09/05/2024
Hi ****** thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromBetty T.
Date: 08/31/2024
5 starsBetty T.
Date: 08/31/2024
Alex is a credit to Quadient and deserves a lot of Kudos.Quadient, Inc.
Date: 08/31/2024
Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Alex! I am very happy to hear that Alex provided a great experience. I will share this wonderful feedback with Alex's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromKatrina P.
Date: 08/30/2024
4 starsKatrina P.
Date: 08/30/2024
Our company was acquired by another company 1/1/24. In the meantime, I've had to work with multiple vendors to get the name changed and resolve any past or present billing issues. This has been very challenging for many of our vendors and Quadient was no exception. What I will say is that each person that I have dealt with along the way in the past 4 months, Alvin, Javante and Chelsea have been extremely responsive, given clear communication and provided EXCELLENT CUSTOMER SERVICE!!!
When I spoke to Chelsea today, she realized my case had been closed, therefore the full name change had not been completed and was quick to tell me it was no fault of mine. I am working closely with her to make a payment and remove late fees that have been accrued. It's extremely rare that I can call a company and get EXEMPLARY SERVICE provided by individual staff members no matter which department they may be in. If it weren't for the system issue that apparently closed my case in error, I would have given 5 stars. I'm truly impressed by the service that I have been provided.Quadient, Inc.
Date: 08/31/2024
Hi ******** thank you for reaching out to share your experience with us! I am very sorry to hear that your case was closed in error. Please accept my apology for any inconvenience this may have caused. I am very happy to hear that Chelsea, Jovantae, and Alvin provided a great experience! I will share this wonderful feedback with their supervisors. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service ManagerReview fromAmanda M.
Date: 08/30/2024
5 starsAmanda M.
Date: 08/30/2024
The customs service rep was very helpful and quickly resolved my issue.Quadient, Inc.
Date: 08/31/2024
Hi ******* thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromDeborah L.
Date: 08/30/2024
5 starsDeborah L.
Date: 08/30/2024
They were here very quickly upon initial service requested. I was very appreciative of the response, and he took care of the problem, and we had very little down time.Quadient, Inc.
Date: 08/31/2024
Hi ******** *hank you for reaching out to share your experience with our Customer Service and Field Service teams! I am very happy to hear that our Customer Support team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service Manager
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