We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mailing Equipment

Quadient, Inc.

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Quadient, Inc. has 87 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    4.55

    Average of 703 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Beatriz S.

      Date: 08/15/2024

      Beatriz S.

      Date: 08/15/2024

      Emily was very helpful. Also, she was very detailed on the explanation regarding my question and process for placing an order.

      Quadient, Inc.

      Date: 08/16/2024

      Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Emily! I am very happy to hear that Emily provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Lolita M.

      Date: 08/14/2024

      Lolita M.

      Date: 08/14/2024

      Quadient CS are very knowledgeable and courteous. My questions were answered and resolved with the first call.

      Quadient, Inc.

      Date: 08/15/2024

      Hi ******* thank you for reaching out to share your experience with us! I am very happy to hear that our customer service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Carol Ann

      Date: 08/14/2024

      Carol Ann

      Date: 08/14/2024

      Amanda was kind and efficient. She gave clear concise directions to help me accomplish my task.

      Quadient, Inc.

      Date: 08/15/2024

      Hi ***** **** thank you for reaching out to share your experience with our Customer Service Representative Amanda! I am very happy to hear that Amanda was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • janet c.

      Date: 08/12/2024

      janet c.

      Date: 08/12/2024

      Crystal was very pleasant and did her best to assist me. much better that the lady i spoke to before her. but unfortunately she sent me the incorrect form for money transfer. Dee on the other hand stayed with me on the line helping me through filling out the forms needed for money transfer, we were on the line for least 30 min. I could not have done it without her help. My thanks goes to both ladies especially Ms Dee !

      Quadient, Inc.

      Date: 08/15/2024

      Hi ****** thank you for reaching out to share your experience with our Customer Service Representatives Crystal and Dee! I am sorry to hear that Crystal accidentally provided the wrong form. I apologize for any inconvenience this may have caused. I am very happy to hear that Dee provided a great experience and was able to help resolve everything for you. Your feedback is very important to us. We truly appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Greg T.

      Date: 08/12/2024

      Greg T.

      Date: 08/12/2024

      Jasmine is a super star. She helped me pay my current balance. More importantly, she helped me get on the automatic payment plan. She really listen's well; and she has the knowledge to get things done. You need to raise her salary!!

      Quadient, Inc.

      Date: 08/15/2024

      Hi ****, thank you for reaching out to share your experience with our Customer Service Representative Jasmine! I am very happy to hear that Jasmine provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Jasmine's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service Manager

    • Leah T.

      Date: 08/12/2024

      Leah T.

      Date: 08/12/2024

      Very happy with the customer service from Shannon. Shannon was friendly, detailed oriented and very helpful by providing information to resolve the outstanding issues with equipment and the account!

      Quadient, Inc.

      Date: 08/15/2024

      Hi ***** thank you for reaching out to share your experience with our Customer Service Representative Shannan! I am very happy to hear that Shannan provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Shannan's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Randy D.

      Date: 08/07/2024

      Randy D.

      Date: 08/07/2024

      Emily was the best representative of your company - not only did she handle my request - but she also said she would get back to me & give me updates. She absolutely did what she told me she would. If every company had an Emily, then they would be blessed. She is Superb!!!!

      Quadient, Inc.

      Date: 08/08/2024

      Hi *****, thank you for reaching out to share your experience with our Customer Service Representative Emily! I am very happy to hear that Emily provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • June

      Date: 08/07/2024

      June

      Date: 08/07/2024

      I was extremely satisfied. Shannon knows the products very well and was extremely helpful.

      Quadient, Inc.

      Date: 08/08/2024

      Hi ***** thank you for reaching out to share your experience with our Customer Service Representative Shannan! I am very happy to hear that Shannan provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Shannan's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service Manager

    • Roberta S.

      Date: 08/06/2024

      Roberta S.

      Date: 08/06/2024

      ******* was wonderful. She quickly identified where to find the answer to my problem and had it taken care of. She was pleasant, easy to understand, and did the job.

      Quadient, Inc.

      Date: 08/07/2024

      Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Teresa! I am very happy to hear that Teresa provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Teresa's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Heather B.

      Date: 08/05/2024

      Heather B.

      Date: 08/05/2024

      Long story short, I wouldn't recommend Quadient services to anyone. Our company received two postage machines by error in October 2023 and it took until June 2024 to get it returned. Unfortunately, to date, the second machine is STILL on our invoices. Our sales rep Elizabeth hasn't been much help, but at least Laura set up a case number which seems hopeful.

      Quadient, Inc.

      Date: 08/07/2024

      Hi ******** thank you for reaching out to share your experience with us. I am very sorry to hear you received two postage machines in error with resulting invoice issues. We will review your account, and a member of the management team will reach out to you directly to ensure this resolved. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service Manager

    Quadient, Inc. is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.