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Business Profile

Mailing Equipment

Quadient, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Quadient, Inc. has 87 locations, listed below.

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    Customer Review Ratings

    4.55

    Average of 702 Customer Reviews

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    Review Details

    • REGGIE

      Date: 08/30/2024

      REGGIE

      Date: 08/30/2024

      Customer service rep was professional, kind and knowlegable. Not only did she solve my problem but also helped me to get my online account set up. Excellent experience.

      Quadient, Inc.

      Date: 08/31/2024

      Hi ******* thank you for reaching out to share your experience with our Customer Service team! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Valerie I.

      Date: 08/30/2024

      Valerie I.

      Date: 08/30/2024

      The rep that helped me was very proficient. He was professional and answered all my questions.

      Quadient, Inc.

      Date: 08/31/2024

      Hi ******** thank you for reaching out to share your experience with our Customer Service team! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager

    • Dee F

      Date: 08/28/2024

      Dee F

      Date: 08/28/2024

      The representative was very knowledgeable and helpful. He did not rush to get off the phone either.

      Quadient, Inc.

      Date: 08/29/2024

      Hi ***, thank you for reaching out to share your experience with our Customer Service team! I am very happy to hear that our Customer Service team provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager

    • Chelsea A

      Date: 08/27/2024

      Chelsea A

      Date: 08/27/2024

      BEWARE AND DON'T USE. I tried to cancel a lease early because the company holding the lease was closing. When I did, I was told I owed over $4,000 in some unidentified "cancellation" fees. I questioned these fees as they seemed to be completely untethered to anything having to do with my contract or lease. When I did, the fees mysteriously dropped by $1,000, but I was still being told I needed to pay over $3,000. I, again, questioned how this amount was being calculated. Rather than give me any breakdown, they actually admitted that "the early termination quote is not the sum of the remaining payments on your lease." Along with being totally unethical to just admit that you're charging a made-up amount that's effectively an illegal penalty, the problem with this is the fact that the plain terms of the lease say the MOST they can charge you is the remaining amount due and any applicable taxes!!!

      Quadient, Inc.

      Date: 08/29/2024

      Hi *******, I am very sorry to hear of your experience while trying to cancel your contract. Your feedback is important to us. I have reviewed your account and noticed a member of management is working with you to help with the early termination quote. – Kimberly A*** Customer Service Manager

    • Tammy T.

      Date: 08/22/2024

      Tammy T.

      Date: 08/22/2024

      The Cs person was very helpful. Set me up in the system and sent several emails with direction how to pay a bill. How to order materials. Also contacted someone else to send a copy of the contract that we have. The day before I called and told her about my 58 min wait. She did tell me about the chat located at the bottom of the screen. Now that I have everything set up with her help. The chat will be helpful with other questions. She was wonderful..

      Quadient, Inc.

      Date: 08/22/2024

      Hi *****, thank you for reaching out to share your experience with our Customer Service team! I am very happy to hear that our Customer Service team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Veronica H.

      Date: 08/20/2024

      Veronica H.

      Date: 08/20/2024

      Angelica provided a great customer service; she helped me with my case

      Quadient, Inc.

      Date: 08/21/2024

      Hi ********* thank you for reaching out to share your experience with our Customer Service Representative Angelica! I am very happy to hear that Angelica provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager

    • Justice B.

      Date: 08/19/2024

      Justice B.

      Date: 08/19/2024

      Emily was such a great help and was so very professional and sweet.

      Quadient, Inc.

      Date: 08/20/2024

      Hi ******** thank you for reaching out to share your experience with our Customer Service Representative Emily! I am very happy to hear that Emily provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Emily's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager

    • Sheri H.

      Date: 08/19/2024

      Sheri H.

      Date: 08/19/2024

      I was up and running in minutes! Thanks for your knowledge and expertise with fixing our machine and allowing us to correctly send our mail with no issue.

      Quadient, Inc.

      Date: 08/20/2024

      Hi ****** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • Sabrina

      Date: 08/19/2024

      Sabrina

      Date: 08/19/2024

      Quadient has a helpful customer service. When I called they were informative and helpful

      Quadient, Inc.

      Date: 08/20/2024

      Hi ****** thank you for reaching out to share your experience with us! I am very happy to hear that our Customer Service team was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager

    • George

      Date: 08/17/2024

      George

      Date: 08/17/2024

      Great Customer Service! I think the new postage machine and the ways to transfer funds and do updates is far better than the old method!

      Quadient, Inc.

      Date: 08/19/2024

      Hi ******* thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service Manager

    Quadient, Inc. is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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