Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 703 Customer Reviews
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Review fromLaurie d
Date: 06/27/2024
5 starsLaurie d
Date: 06/27/2024
Teresa was fantastic she was very professional and answered all my questions.
Quadient, Inc.
Date: 06/28/2024
Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Teresa! I am very happy to hear that Teresa provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromAshlie P
Date: 06/24/2024
1 starAshlie P
Date: 06/24/2024
I have sent in SEVERAL emails asking for help on ordering a cartridge for our postage meter machine, because I do not know which one to order for it. I NEVER get a response EXCEPT for a "no reply" email stating my request has been completed. IT HAS NOT!!! There is not a phone number you can call on the website, the online chat NEVER connects to the chat so you can NEVER get to anyone. I am beyond frustrated!!Quadient, Inc.
Date: 06/26/2024
Hello ******* your feedback is very important to us. I am sorry to hear of your recent experience. I have reviewed your account, and I noticed we reached out to you via email at *************************** to respond to your web support request on 6/10/24, 6/12/24, and 6/21/24 to provide the ink part number compatible with your machine and instructions to order a new ink cartridge. I apologize for any confusion that may have occurred. ***** tracking number ************ shows your supply order was delivered to you on 6/24/24. We value your business and want to ensure all interactions with our Customer Service team resolve your concerns and meet or exceed your expectations. I will have a member of the management team reach out to you to ensure everything has been resolved. – Kimberly A*** Customer Service ManagerReview fromSherry M.
Date: 06/24/2024
4 starsSherry M.
Date: 06/24/2024
Skylar was great help but someone from customer service was supposed to call me back to get this account closed. No one called me backQuadient, Inc.
Date: 06/25/2024
Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Skylar! I am glad that Skylar provided a great experience. I am very sorry to hear you did not receive the call back that you were expecting. I will follow-up on this and ensure that someone reaches out to you directly to help close your account. We are sorry to see you go, and we hope you will consider us again for your future business needs. – Kimberly A*** Customer Service ManagerReview fromMaggie J
Date: 06/21/2024
5 starsI had a complicated call regarding billing and supplies this morning and Patience answered the phone. She provided outstanding customer service and should be recognized. She took time, gave advice and overall was fantastic. With the same breath on 6/11 when the issue occurred, Jovantae listened, open a case and thoroughly documented the case. Thank you for these two customer service reps, they are outstanding.Review fromJennifer K.
Date: 06/21/2024
5 starsJennifer K.
Date: 06/21/2024
Shannan was so nice and helpful to me. She answered my questions and also helped me with a previous issue.Quadient, Inc.
Date: 06/24/2024
Hi ********* thank you for reaching out to share your experience with our Customer Service Representative Shannan! I am very happy to hear that Shannan provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Ali, Customer Service ManagerReview fromLindey M.
Date: 06/18/2024
5 starsLindey M.
Date: 06/18/2024
Jorge was very helpful and courteous. Very professional. Thank you, Jorge for your outstanding help!Quadient, Inc.
Date: 06/20/2024
Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Jorge! I am very happy to hear that Jorge provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromKathleen H.
Date: 06/17/2024
1 starKathleen H.
Date: 06/17/2024
Mike W***** was a huge help, he provided excellent service.
However, I STILL HAVE NOT RECEIVED MY RETURN LABELSQuadient, Inc.
Date: 06/18/2024
Hi ********, thank you for reaching out to share your experience with us. I am happy to hear that Mike provided excellent service. I reviewed your account and noticed the return labels were emailed to ************************* on 5/14/24 and emailed to *************************** on 6/10/24. I will re-send these to you today, and I will reach out to you to ensure you have received them. – Kimberly A*** Customer Service ManagerReview fromKimberly L.
Date: 06/13/2024
5 starsKimberly L.
Date: 06/13/2024
Shannon from Quadient could not have been more helpful! I had several issues, and she was able to solve all of them. Knows her stuff and that is refreshing! She is a real jewel for Quadient!Quadient, Inc.
Date: 06/17/2024
Hi ********* thank you for reaching out to share your experience with our Customer Service Representative Shannan! I am very happy to hear that Shannan provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromDavid M.-M.
Date: 06/12/2024
5 starsDavid M.-M.
Date: 06/12/2024
Good morning,
It is only with the assistance I received from both Precious & Lee that I was able find the correct item, to get replacement label rolls for the IMPB printer, and get it shipped at an economical rate/speed.
Thank you all very much, especially you two!!Quadient, Inc.
Date: 06/17/2024
Hi ****** thank you for reaching out to share your experience with our Customer Service Representatives Lee and Precious! I am very happy to hear that Lee and Precious provided a great experience. I will share this wonderful feedback with their supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromClaire H.
Date: 06/11/2024
5 starsClaire H.
Date: 06/11/2024
5 Star experience.
The technician who assisted me took care of all of my issues easily, walking me through each step of the process. He was pleasant, respectful, patient and efficient.Quadient, Inc.
Date: 06/17/2024
Hi ******* thank you for reaching out to share your experience with us! ! I am very happy to hear that our technical support team provided a great experience and was able to help resolve everything for you. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A**, Customer Service Manager
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