Reviews
This profile includes reviews for Quadient, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 702 Customer Reviews
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Review fromDottie C.
Date: 06/03/2024
5 starsDottie C.
Date: 06/03/2024
I was very impressed with the knowledge of the process Vula exhibited. She made me feel at ease.
Quadient, Inc.
Date: 06/04/2024
Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Vüla! I am very happy to hear that Vüla provided a great experience. I will share this wonderful feedback with Vüla's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromAlan
Date: 05/31/2024
5 starsShannan was outstanding, very professional, and very friendly. A pleasure to do business with.Review fromJeff H
Date: 05/30/2024
1 starJeff H
Date: 05/30/2024
Worst company I've ever dealt with. Reps pestering me over and over to renew a contract that hasn't even expired because machines need to be updated. Asked over half a dozen times to provide existing contracts with end dates - never received, yet the pestering to renew continued. So annoying. I had to email twice to inquire about cancelation and then was told one of my contracts doesn't expire for two years - where was this information the past 6 times I inquired? I was provided with an 800 # to call to speak to retention department, no option for that in the phone tree, went to one person who was AWESOME, she looked up my account #'s, passed me to billing, billing sent me to somebody else then they attempted to get me to "retention" but they never picked up and I was told I'm going to receive an email to start the process.. an email? You've got to be kidding, this is absolutely the worst service ever. Account # 60876085 and 60313467 my information is listed there, feel free to reach out.Quadient, Inc.
Date: 06/03/2024
Hi ***** your feedback is very important to us. I am sorry to hear of your recent experience. I reviewed your account and noticed cancellation instructions were emailed to you at ************* for both accounts on 5/31/24. I will reach out to you directly to provide further assistance. – Kimberly AliReview fromPamela
Date: 05/28/2024
5 starsPamela
Date: 05/28/2024
Ashley was very helpful in getting my problem solved. She listened and worked well to help me find a solution.Quadient, Inc.
Date: 05/29/2024
Hi Pamela, thank you for reaching out to share your experience with our Customer Service Representative Ashley! I am very happy to hear that Ashley provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Ashley's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromBarbara
Date: 05/24/2024
5 starsBarbara
Date: 05/24/2024
I was very satisfied with the interaction with the phone customer service rep. I was disappointed with the email response which caused me to call. It took someone 6 weeks to reply to an inquiry about which of our machines was enrolled in the auto ink program. And the answer was fuzzy and confusing. The phone rep clarified it all.Quadient, Inc.
Date: 05/28/2024
Hi ******** thank you for reaching out to share your experience with us! I am sorry to hear you experienced a delay with your email inquiry. I am very happy to hear our Customer Service team was able to help answer your questions. Your feedback is important to us, and we appreciate the time you took to leave us a review. – Kimberly A**, Customer Service ManagerReview fromAnthony
Date: 05/21/2024
5 starsAnthony
Date: 05/21/2024
Rep Jorge answered all my questions and talked me through the steps necessary to solve my problem. He was courteous, knowledgeable, patient and professional.Quadient, Inc.
Date: 05/28/2024
Hi Anthony, thank you for reaching out to share your experience with our Customer Service Representative Jorge! I am very happy to hear that Jorge provided a great experience. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly Al** Customer Service ManagerReview fromBrian S.
Date: 05/20/2024
5 starsBrian S.
Date: 05/20/2024
Awesome . Very easy to use very good platform . Good product for my family and friends.Quadient, Inc.
Date: 05/21/2024
Hi Brian, thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromSteven
Date: 05/16/2024
5 starsSteven
Date: 05/16/2024
Shannon was wonderful. Cheerful, efficient, and a good listener. She deserves a huge raise!Quadient, Inc.
Date: 05/17/2024
Hi ******* thank you for reaching out to share your experience with our Customer Service Representative Shannan! I am very happy that Shannan provided a great experience. I will share this wonderful feedback with Shannan's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromAllen
Date: 05/16/2024
5 starsAllen
Date: 05/16/2024
Teresa, was exceptional!!! She was able to help me figure out my the invoicing question and who to contact. She also forwarded my request to the tax department. Very helpful and professional.Quadient, Inc.
Date: 05/17/2024
Hi ****** thank you for reaching out to share your experience with our Customer Service Representative Teresa! I am very happy that Teresa provided a great experience and was able to help resolve everything for you. I will share this wonderful feedback with Teresa's supervisor. We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service ManagerReview fromPatty E.
Date: 05/15/2024
5 starsPatty E.
Date: 05/15/2024
Was very helpful, patient and knowledgeable with my postage machine problem.Quadient, Inc.
Date: 05/16/2024
Hi Patty, thank you for reaching out to share your experience with us! We truly value your feedback and appreciate the time you took to leave us a review. – Kimberly A*** Customer Service Manager
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