Complaints

This profile includes complaints for Big Sky Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Big Sky Fitness has 5 locations, listed below.

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  Big Sky Fitness

  58 Commerce Ct Newington, CT 06111-2246

• 

  Big Sky Fitness

  47 Hartford Tpke Vernon Rockvl, CT 06066-5258

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  Big Sky Fitness

  1185 W Main St New Britain, CT 06053-3455

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  Big Sky Fitness

  526 Hopmeadow St Simsbury, CT 06070-2415

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  Big Sky Fitness

  94 Brickyard Rd Farmington, CT 06032-1229

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined Big Sky online and requested that my membership be canceled. Once I realized that they would not help me with that and I was locked in, I continue to pay the $22.xx every month until my contract is up. But they won't do that now. They say that unless I am debilitated or dead, then it will be renewed. As someone who works with contracts and legal, I'll begin by saying that automatic renewals without the consumers' consent are illegal. They also told me that I can't just cancel, but that I must personally write a letter 30 days from when my membership is up OR they will renew a new contract which I will then be locked into to pay for another 12 months. This is by far the most unethical and discriminatory contract I have yet to see. Big Sky is not the sayer of validating injuries or determining what constitutes a disability. Requesting to then have a written letter from a Doctor to constitute the validity of a disability invades Privacy Policies. Their bait and switch model to get people on a continuous loop of payments is shameful. I will never again step foot in their establishment. I would like an immediate rectification of my membership being canceled on a public and viewable forum. I DO NOT AUTHORIZE ANY RENEWAL OR FURTHER PAYMENTS DEDUCTED from this establishment. If I am charged further from ABC Financial I will sue Big Sky for various unethical practices. I expect a fast turnaround.

  Business Response

  Date: 08/17/2022

  We’ve researched *******
  **********’s membership and found that she did join Big Sky on 12/26/2021. She
  joined during a membership promotion which gave the new member 2 months free as
  well as a reduced start-up fee of $0, when the member signed up for 12 months. We’ve
  attached a copy of the agreement.

  It looks like ******* does
  still have 6 months remaining on her membership that she would still be
  responsible for, unless she is relocating at least 15 miles from a Big Sky
  location, or if she needs to cancel due to medical disability.

  We do offer an option for
  members to transfer the balance of their memberships to another non-member for
  a fee of $25 as well.
  I’m not sure why Ms.
  ********** claims that her contract is up, or that we have automatically
  renewed the agreement, as her 12-month term has not even yet been met. Coincidently,
  Ms. ********** has another account from Big Sky from 2012 (also attached) which
  has been sent to Collections for non-payment, but yet, she decided to sign up
  for membership once again.

  Big Sky has committed no errors or
  misrepresentations with regards to Ms. **********’s membership agreement, and
  we expect that she live up to her signed-on responsibility as we always live up
  to ours. 

  Customer Answer

  Date: 08/17/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: It is for the same reasons that you sent that to collections as this issue now. In good faith, I gave Big Sky another chance because of convenience of location. However, yout contract remains unethical. I will be taking this complaint to the State for review of your business practices. Also, I am a Veteran. Your accusatory ammo of stating non-payment to devalue my stance is in poor taste. Your general umbrella of what is considered disabled is also in poor taste. Your response only shows your organizations desires to deflect versus find resolve. Zero accountability for your practices. I demand this membership be stopped as a resolution to this complaint before I reach out to legal avenues. These comments are a permanent blemish on your record as a company. The responses you've provided are poor attempts at diverting responsibility to the consumer and stating you are at zero fault for discriminatory contracts. These contracts umbrella disability and people injuries as complete and unable to perform disabilities. Narrowsited and tone deaf.
  
  
  
  
  
  
  ******* **********

  Business Response

  Date: 08/30/2022

  First off, we would like
  to thank Ms. ********** for her service.

  As we mentioned previously
  Ms. ********** does also have the option to transfer her membership to another
  individual.  We would normally charge a
  $25 transfer fee, but we will waive this fee for Ms. ********** if she would
  like to take advantage of this possible solution. We have put a note in her
  account to reflect this option.

  Ms. ********** joined Big
  Sky, not once, but twice, all the while knowing there was a 12-month commitment.
  We are very sorry that Ms. ********** did not understand what she was signing
  up for, but this does not forgive her of her debts or responsibilities.