Business Profile

Collectibles

MBI, Inc.

Complaints

This profile includes complaints for MBI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47 total complaints in the last 3 years.
18 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/12/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
At least 7 months ago I texted PCS to remove me from their mailing list. They replied it would take 6 to 8 weeks for me to stop receiving their junk mail. I'm still receiving it. Besides the junk mail they sent 4 crummy coins (which I never ordered): ******* **** ******* **** ******** ********* ****** *** * ******* ****. They tried to bill me for the coins. Not going to pay for something I never ordered.
Today I received another bill for 2 wartime ********* ******* that I didn't order or receive.
Business Response
Date: 06/26/2025
Thank you
for forwarding this complaint to us. We
received a mail order from *** ****** on 12/17/24 ordering a collection of Historic U.S. Coins.
The first shipment was sent on 12/24/24. This is our first record of contact
from *** ****** since the shipment was sent.

*** ****** contacted
us in August 2024 to be removed from the mailing list of our sister company,
*** ******* ****. His request was processed and we regret it was not also
applied to PCS Stamps & Coins at that time.

We have
canceled the order and removed him from our mailing list and text
messaging. He may keep the coins
received with our compliments. He will
not receive further billing reminder notices.
Customer Answer
Date: 06/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/27/25 I returned a pendent set for a refund of 129.00. I paid for it with check number **** on 4/25. They have not issued a refund and they have the merchandise.

On 5/8 I wrote a check to them #**** for 61.98 for earrings, those I have kept.

They also say that I owe them 61.98 for earrings that I returned. I did not order them, I did not want them. I sent them a letter telling them that I do not want anything else from them but apparently they think it's ok to keep sending me more items.

Today they just sent me some cheap jewelry organizer that I did not want or order. It might be worth 2.00 at most. I want a return label to send it back as I did not ask for it and I'm tired of paying postage to send back things I did not order.

I would like to receive my refund of 129.00 that I am owed for the return that they admitted that they received.

They are claiming that they do not have the other return and that I owe them 61.98. I do not owe them anything. I'm tired of arguing with them over the phone.

Thank you,

****** ********
Business Response
Date: 06/16/2025
Thank you
for forwarding this complaint to us. Mr. ******** spoke with Customer Service
on June 10 at which time he was advised the refund of $129.00 would be issued.
At that time his account was also updated to reflect that the necklace, and the
second set of Holiday Hoops Earrings, were returned. He will receive his refund
within 10 business days. We will forward
him a return label for the Jewelry organizer and will refund him return
shipping fees if he will forward the receipts.

We received
the order by mail from Mr. ******** on 2/5/25 for the Holiday Hoops Earring
Collection, with one shipment every month. As requested, we have cancelled the
order.

We regret
any inconvenience this has caused and believe this matter to be resolved.
Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'm following this complaint on behalf of my grandmother for ******** *****. On November the 6th 2024 she received a letter stating that the 10 of the classic tennis bracelet your account has recently been brought to our Attention our records indicate that there is an overpayment of 7362 we have applied your overpayment as follows 5007 credited to ******* ***** ******* earrings okay I have a done here for the ******* ***** ******* earrings and the total of the cost of those earrings is $50.07 on she received a letter from a debt collector from for Dan's very minute for the holiday Crystal earrings for a total of $40.64 also there is another account right here we received a letter on November 6th about the fabulous five chain bracelet our account it has that it's been overpaid and an overpayment of 3788 was credited to ******* ***** ******* earrings if I'm not mistaken that would be a 87.88 paid on something that only costed $50.07 but now they've sent it over to a collection agency
Business Response
Date: 06/16/2025
Thank you for forwarding this
complaint to us. We shipped 2 pairs of Holiday Hoops Earrings to *** *****,
each priced at $50.07. There was an overpayment on *** *****’s account for a
separate item, which was transferred to the Holiday Hoops Earrings. Subsequently,
her bank returned check #*** in the amount of $98.17, a portion of which was
applied to the Holiday Hoops Earrings. The balance on the Earrings is $40.64.

We will forward a statement of
account to *** ***** for the outstanding balances due, totaling $326.50. She
can contact us directly to discuss items eligible for return and, if she did
not receive the second pair of Holiday Hoops Earrings, we will clear that
balance.

We look forward to hearing from her to resolve
this matter.
Customer Answer
Date: 06/16/2025

Complaint: ********

I am rejecting this response because: Please check dates on the letters sent by Danbury Mint, There is not a company I know of that credits an account without first running the check. Why would there be two parts to a set of ear rings? I have call the customer service two times and asked to speak to a supervisor first time they told me something was wrong with their system. I said ok I will call back on a later date. Which I did so and they hung up on me. I'M not sure what type of company y'all are running but none of this is right. You send small post cards to peoples mail box hoping for a bite, elderly people who are home bond, offering to pay later but doesn't clearly say how much an item is. Predator practices at its finest!

Sincerely,

***** ******
Customer Answer
Date: 06/16/2025
Order# ********-001 holiday hoop crystal earrings. That is the only order number.
Business Response
Date: 06/23/2025
We spoke with *** ****** on Tuesday, June 17th at which time we reviewed the returned checks and number of items shipped. Despite
the returned checks we cleared the balance. *** ****** seemed satisfied when we
spoke and said she would be withdrawing the complaint. She can contact us
directly if she has any further questions
Initial Complaint
Date:04/28/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to get my 91 year old father with dementia removed from there mailing list and there customer service people are rude and condescending. do not want to help. Stealing from the elderly is a good thing for this company.
Business Response
Date: 05/19/2025
Thank you for forwarding this
complaint to us. *** ******* contacted
our PCS Stamps and Coins division on 01/9/25
and he asked at that time for his father to be removed from our mailing list,
which we have done. It was not realized at
the time that his father also had an account with the Danbury Mint, another one
of our divisions. He contacted us again on 04/28/25 for his father to be
removed from our mailing list. He was
advised that it would take 4-6 weeks for the mailings to stop completely as
they are prepared in advance. We apologize for any oversight on our part.
Customer Answer
Date: 05/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope this is truly done.

Sincerely,

***** *******
Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Danbury Mint made a mistake on a pendant I ordered for my wife on our anniversary, they put the wrong name on the pendant, so I asked for a refund but they just keep trying to sell me other junk jewelry I do not want and avoiding the refund. They sent me a letter but no return address or means of returning the pendant.
Business Response
Date: 05/09/2025
Thank you for forwarding this
complaint to us. We apologize for the
error on *** *****’s order. We were
first contacted on 2/14/25 at which time we emailed him a postage paid return
label. He contacted us again on 4/14/25 to advise he did not receive the email
at which time we emailed another. We emailed another on 4/15/25 and sent one
via mail as well, since he was not receiving the emails, and we did not receive
failure notification on the emails. As of today, we have not received the
return of the pendant but, in an effort to resolve this matter, we issued a
full refund to *** *****’s credit card.

Please feel free to contact
us with any further questions.
Customer Answer
Date: 05/09/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:04/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a package in the mail from Danbury Mint containing a necklace with an invoice requesting a credit card number so they can charge $142.11. I did not order anything from the Danbury Mint nor have had any contact with Danbury Mint prior to receiving the package. They are requesting a credit card number and if do not provide one they will give my account to the Credit and Collection Department. (information on the statement: product name ***** *** ******** shipment date 11/25/24; order # *************.
Since I did not order the product I don’t feel I should have to pay for it.
Business Response
Date: 04/30/2025
Thank you forwarding this complaint to us. We
received a mail order (attached) from Mr. ****** on 11/18/24 for a personalized
pendant. The pendant shipped on 11/25/24 and this is the first we
are hearing from Mr. ****** that the item was not ordered. Now that we are
aware that he did not place the order, we have cleared the
balance due. He will receive no further billing reminder notices for this item,
will not be sent to our credit and collections department, and we do not report
to any credit bureaus. Please feel free to contact us with any further
questions.
Customer Answer
Date: 05/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** ******
Initial Complaint
Date:04/02/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband purchased in May 2024 a necklace for Mother's Day and paid with his credit card. I received the necklace but did not like it, the quality was poor. Danbury Mint then sent a pair of matching earrings that he DID NOT purchase!! We contacted this company and told them we were sending both items back. I shipped them and got confirmation they were received by Danbury Mint. Several months later the company keeps sending invoices stating we owe them $115.43. I have tried contacting them and no resolution. Please help. This seems like a scam just to get more money.
Business Response
Date: 04/11/2025
Thank you for forwarding this complaint to us. We apologize
that *** ************ account was not updated properly. Our records indicate we received the return
of the Earrings only in August 2024. We regret our error if both items were
returned.
We have corrected our error and there is no balance due.
We do not report to any credit bureaus so this will not
negatively impact his credit report.
Please feel free to contact us with any further
questions.
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
3/13/2025 received unsolicited coins in the mail from *** ****** * ***** (an apparent subsidiary for MBI, see attached document) claiming I had ordered them COD and requesting money from me. Since the coins were unsolicited, I called them immediately to file a complaint for mail fraud from them and will be filing with the *** and ****.
They said I had ordered them from a previous letter which I had NOT. I had returned a letter to them *** return to sender as I am sick of receiving unsolicited mail from companies even though I am on every do not mail list.
I was advised that they will send me a pre-paid envelope to mail coins back, but no supervisor was available to talk with me.
Multiple people online are complaining about this unsolicited practice from this company trying to scam older people. This is terrible behavior and needs to be addressed and stopped. I have requested to be removed from their mailing list and no more coins sent to me. I also asked for a copy of the order they have placed as this is not legitimate.
Business Response
Date: 03/31/2025
Thank you for forwarding this complaint to us. We apologize
for any oversight on our part if the writing was on the envelope and we
erroneously processed the order on 2/27/25 for a collection of coins. The first
shipment was sent on 3/8/25. She contacted us on 03/13/25 to cancel her order
and requested a copy of her mail order, which was sent to her on 03/14/25. We have canceled the order and removed her
from our mailing list. It may take 4-6 weeks for the mailings to stop
completely as they are prepared in advance.
She may keep the first shipment with our compliments. We have cleared
the balance due.

Please contact us with any further questions.
Customer Answer
Date: 03/31/2025

Complaint: ********

I am rejecting this response because:
I have asked repeatedly for a copy of the order that the company is saying I placed as I want to take further action and they have NOT sent it to me. They did send me a prepaid return label for their coins which I returned via **** and have a copy of the tracking number. They did NOT tell me to keep them.
I did not want them nor did I ever order them.
So I am still awaiting by email or mail, a copy of my alleged order, which they not only have NOT provided still, but have not respond led to yet another email from me requesting it.
This is very comcerning dealings feom this company with numerous complaints online about orders that were never placed by individuals.
I want a copy of my alleged order!

Sincerely,

***** *******
Business Response
Date: 04/14/2025
Attached is a copy of the requested order. Although
the order form states “affix red label here”, we assume the lack of the label
is simply an oversight by the customer, since there would seem to be no reason
for them to send the form back unless they wanted to purchase the collection.
Again, we apologize for any oversight on our part if the
writing was on the envelope and we erroneously processed the order. There is no
writing on the order form ( a copy of which was mailed to her on
3/14/25). A copy is attached to this response.
Her account has been closed and there is no balance due.
Customer Answer
Date: 04/15/2025

Complaint: ********

I am rejecting this response because:
I am on every DO NOT MAIL LIST and the company mails me.
The **** requires 'Return to Sender' mail to be un opened and return to Sender writtn on the UNOPENED ENVELOPE. That is the requirement.
I followed ****'s requurement, so no I did not place any red sticker anywhere to place an order, as I never opened the envelope.
So instead of reading the return to Sender envelope and to remove me from their mailing list, and seeing no red sticker placed for an order, ignoring these two pertinent facts, you placed an order for me.
Again, this is a terrible practice and your reply does not make sense.

Sincerely,

***** *******
Initial Complaint
Date:12/17/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered over two weeks ago, a watch for my husband. I have yet to receive it. *** has a tracking number.
Business Response
Date: 01/03/2025
Thank you for forwarding this complaint to us. This order was placed on 12/2/2024 and shipped on 12/6/2024. We were contacted on 12/14/2024 at which time we advised the shipping date and the customer indicated they would be returning the item due to the delay. According to the tracking, this shipment was delivered to the customer on 12/20/2024. In an effort to resolve this matter we have processed a refund to the ********** ahead of receiving the returned item.
We regret any inconvenience this has caused and believe this matter to be resolved.
Initial Complaint
Date:12/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received an invoice/spam claiming I need to pay $119.38 but I see no false charges (yet) on my credit cards...These fraudulent marketing tactics should be disallowed and prosecuted however, as I would never order anything from this place as it's not my taste, my style, or my vibe...they are capitalizing fraudulently based on demographics is my guess.

As an investigative journalist I feel I should bring this to the attention of the BBB effective immediately as there are way too many scams and spams datamining and upending seniors with reckless abandon. Force them to cease and desist their scams and spams polluting the **** mailboxes with cheesy costume jewelry sent without being asked. Not cool, people.
Business Response
Date: 01/03/2025
Thank you for forwarding this complaint to us. This order is not fraudulent; it was placed as a gift to *** ****** by her sister-in-law ****** ******. After speaking with *** ****** on 12/14/24, she stated she would call *** ****** and explain to her that the pendant was a gift for her. *** ****** paid for the pendant on her credit card so *** ****** does not owe us any money for this gift.

Please feel free to contact us with any further questions.
Customer Answer
Date: 01/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. That. said, in reviewing the complaints across the web it's still disconcerting that data is being sent/shared/invoiced creating confusion if indeed it is meant to be a 'gift' so the business needs to shore up their user interface/communications structure. Thank you for looking into this and please DO hold businesses accountable on unsolicited upsell regardless, even tho this appears to be a genuine error.

Sincerely,

*** ******

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MBI, Inc. is BBB Accredited.