Complaints

This profile includes complaints for MBI, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  MBI, Inc.

  501 Merritt 7 Norwalk, CT 06851-7000

  
• 

  MBI, Inc.

  47 Richards Avenue Norwalk, CT 06857

  
• 

  MBI, Inc.

  677 Connecticut Ave. Norwalk, CT 06857-0001

  
• 

  MBI, Inc.

  PO Box 371323 Pittsburgh, PA 15250-7323

• 

  MBI, Inc.

  78 Technology Park Dr Torrington, CT 06790-2596

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally ordered a replacement ring from Danbury Mint on October 17, 2022 for a ring that was either lost of stolen from our home. I had visited Danbury's site and after seeing the exact same description and color of my wife's missing ring, I ordered it. When the ring arrived in November, it was not what was depicted in their advertisement. I then contacted Danbury and was instructed by a representative to return the ring and they would replace it with the correct color shown in their photo of the ring. I received the second replacement ring in December, and it was the exact same color as the previous ring that was sent which was too light. The ring in question is an August Birthstone Fire Ring and I was assured by Lisa in Customer Service on two separate occasions that the ring would have the green peridot color...and that a supervisor would inspect it to ensure that it is the darkest stone they can get as the original stone was too light. After I received the second ring, I spoke with yet another representative who finally told me that they (Danbury) would not be able to duplicate the original ring as they probably switched vendors who could not match the stone color. She suggested I return the ring and they would issue a refund of my original first payment ($39.58). When I wrote to Danbury again and asked if I could obtain the contact information of the original vendor so I could possibly order the ring directly from them, they refused to give it to me, as they said the vendor was a wholesaler who would probably not sell to an individual customer. When I also pointed out that Danbury's advertisement was at the least misleading and at worst false advertising, they said thay would refer my complaint to their Marketiing Department. Danbury has since removed the photo of the original ring;however, I have yet to hear from them and to date I have not received a refund. I would like not only a refund of my original payment, but also a solution as how I can go about obtaining the ring that is shown in Danbury's advertisements.

  Business Response

  Date: 01/09/2023

  Thank you for forwarding this complaint to us.
  Upon further research, the customer is correct that we made an error when
  offering a new, similar, ring and the image we showed is not representative of
  the actual product. We are updating the images on our website and plan to
  update future marketing. We regret that we are unable to send a replacement of
  the original ring as it is no longer available. A refund was processed to Mr.
  ********* credit card on 1/6/23. We do not disclose our vendor information as
  it is proprietary information. We apologize for any inconvenience this has
  caused.
  

   

  Sincerely,
  
  Beth R***
  
  The
  Danbury Mint
  Customer
  Service Manager
  

  Customer Answer

  Date: 01/13/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I was issued a refund; however, Danbury's response did not offer me a solution to my problem and that is how I can go about replacing the original ring that I purchased for my wife.  It's also apparent from the response that Danbury cares more about their vendors than they do their customers.
  
  
  
  Sincerely,
  
  
  
  *** *******

  Business Response

  Date: 01/23/2023

  We regret that we are unable to send a replacement of the original ring as it is no longer available. As requested, a refund was processed to Mr. ********* credit card on 1/6/23. We do not disclose our vendor information as it is proprietary information. 

• Initial Complaint

  Date:12/14/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** tracking **********
  Order number ********
  Order date 11/17
  I ordered this from ******* ****. Stated it would be 3-5 days to ship. Didn’t ship til 11/26. Still not received and shows stuck in transit in ******* **. Called customer service spoke to “Bianca” she was rude and stated I’d just have to wait and hung up on me!

  Business Response

  Date: 12/14/2022

  Thank you for forwarding this complaint to us. We received
  this order on 11/17 and it shipped on 11/26, which was the 5th business day due to Thanksgiving Holiday. I spoke with the customer by phone
  this morning to apologize that the item
  had not arrived and offered to send a replacement overnight delivery (which he
  accepted). Mr. ***** confirmed the previous representative offered a
  replacement but did not offer to expedite it. We regret the manner in which his
  call was handled as it is not the typical level of service we provide.
  

  He seemed satisfied when we spoke, and we believe this matter
  to be resolved.

  
  

• Initial Complaint

  Date:11/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was on website. I decided to see if I could purchase an item without up front payments. Once I placed the order & saw that they wanted 34.30 cents today, I hit the no thanks button.
  Once I attempted to say " NO" & push button, the fraudulent system placed an order anyway, causing my account to be overdrawn.
  This company has implemented a system depriving unwary customers of a choice. I clearly attempted to discontinue w the purchase, yet, Danbury mint is stealing & defrauding the public. I want my money plus overdraft charge of 28 dollars returned immediately.

  Business Response

  Date: 12/02/2022

  Thank you for forwarding this complaint to us. We regret the trouble he had when placing the order.  We have been in contact with Mr. *********, and he confirmed he does not have an overdraft fee on his account. His original order was cancelled, and he understands his credit card will not be charged. He seemed satisfied when we spoke, and we believe this matter to be resolved.

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been doing bussiness with *** stamps and coins as well as their sister company ******* **** since 1999 only problem I had was that they would send payment reminder before I recieved item. However I emailed customer service in March of 2022 to cancel all subscription except the vice president medal collect. They told me they did, and since I have recieved no coins from them even the one I wanted to coninue. Now they are charging me for coins I never recieved and in some of these subscription they said they sent multiple shipment. When I was active with them they didnt send your next shipment until your previous is paid in full. Some of these subscription they are claiming they sent me 2 to 4 shipments. They are blackmailing me to pay Roseann the head of collecion told me it does matter if I recieved them or not I am required to pay and if i dont they will ruin my credit. I never got this items it say cancel anytime and they blackmailing me to pay. They can not provide they sent them or items were delivered.

  Business Response

  Date: 11/11/2022

  Thank you
  for forwarding this complaint to us. As requested, Mr. ******** orders were
  canceled except for the Vice-Presidential medals which he said he wanted to
  complete. On 09/28/22 we received mail correspondence from Mr. ****** that he
  had not received his last shipment of Vice-Presidential medals. The replacement
  shipment was sent to him on 10/3/22. He also stated he had not received or had
  returned items that had a balance due. While we did receive a return of several
  coins, there were others that were not returned and still have a balance remaining.
  
  In order
  to resolve this, we have cleared the balance due in the amount of $214.05 on
  his account. He will continue to receive the Vice-Presidential Medal collection
  until it is complete. We do not report to any credit bureaus so this will not
  negatively affect his credit rating/report.
  
  Please
  feel free to contact us with any further questions.
  

  Customer Answer

  Date: 11/11/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  IIt untrue, they haven't sent me any coins since March including the Vice-president Medal and everything I received in February and March was sent back to them. According to a letter from them I received they claim I own them $389. I owe them nothing . I return EVERYTHING that was sent to me if the claim something missing its because it was never sent. I WILL NOT BE BE BLACKMAILED INTO PAYING FOR ITEMS I NEVER RECEIVED. 
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 11/14/2022

  We apologize if our response
  was not clear to Mr. ******.  We have
  cleared his balance due and he will receive no further billing reminders
  notices. We are not asking him to pay for any old balance.

  
  As far as the shipments in
  the Vice Presidential medal collection are concerned; a shipment was sent on
  10/3 containing the Nixon and Johnson medals. On 11/3 another shipment was sent
  containing the ***** and ******** medals.  If Mr. ****** has not received these, he may contact our customer
  service department directly for replacements at *************

• Initial Complaint

  Date:10/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 coins from this company for the amount of $251,51, I originally sent a check for $231.00 and they informed me I owed them an additional $20.51
  I sent them a second check for the $20,51
  The original order was for three coins for that total
  They have only sent me two coins and now demand an additional $251.00
  They state that each coin is $251.00
  I refuse to pay anymore to them for the third coin. That is totally overpriced!
  Now they tell me I owe them $251.00 And they have referred a collection agency to contact me. They are,
  ********* ******** ** ** *** **** **** ** *****

  Business Response

  Date: 10/31/2022

  Thank you
  for forwarding this complaint to us. We apologize that our marketing materials
  were not clear to Mr. *******. He contacted us by mail on 03/18/22 stating he
  thought he paid in full for the three coin collection. We responded to him via
  mail explaining that the price of $251.51 was for each coin, not the set of 3.
  This is the price that was on our marketing materials as well as our website www.pcscoins.com. He
  contacted us by telephone on 03/24/22 and the price per coin was explained to
  him again. He stated that he would not be paying the outstanding balance due
  for the second coin shipped to him. We reached out to Mr. ******* by phone on
  10/31/22, but he declined to speak with us.
  
  Mr.
  ******* may return the unpaid coin if he does not wish to keep and pay for it.
  We will gladly forward a postage paid label to him for the return of the coin.
  If he wishes to keep it, he should remit the balance due in the amount of
  $251.51. If he would like to return the first shipment for a refund, although
  beyond our 30 day return policy, we will accept it.
  
  We do not
  report information to any credit bureaus, so this will not negatively affect
  his credit rating.
  
  Please
  feel free to contact us with any further questions.
  

  Customer Answer

  Date: 10/31/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: They Have misleading business practices and the material I received was misleading as well, I paid for what I thought was for Three Coins. I paid by check for "The full Amount" plus an addition Check for Tax. They sent me only Two coins not The Three I ordered. I have no account with them and yet they had a collection agency contact Me telling me I am delinquent in paying "My Account" I have no account with these people. They have numerous complaints against them, I checked their Records on line. They are trying to charge me what I already paid for the third coin. I do not want it. As far as I am concerned I paid for Three coins and I only received Two. I don't owe them anything.   
  
  
  
  Sincerely,
  
  
  
  ***** * *******

  Business Response

  Date: 11/11/2022

  We are sorry to hear that our marketing materials were not
  clear to Mr. *******. Attached is a copy of the brochure which states the price
  per coin. Since Mr. ******* did place an order with us, he does have an account,
  which was turned over to our collection agency. We have discussed the price per
  coin with Mr. ******* on two previous occasions.

  
  Mr. ******* does owe for the second coin shipped to him. However,
  in order to resolve this matter, we will clear the balance due, stop the
  billing reminder notices and remove his name and address from our mailing list.

  
  Thank you. 

  Customer Answer

  Date: 11/11/2022

  
  
  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  
  

  The fact that they are willing to drop the claim that I owe them for the second coin, indicates that they mislead Me,  I think they do this to other customers as well.   

  
  

  They say They will clear "The Balance Due" and stop the "Billing Reminders", They should also remove my Name and this matter from the collection agency they assigned against Me. 

  
  

  This Company's practices are not honest and clear and makes collecting coins a bad experience for people. I will never purchase from them again 
  
  
  
  Sincerely,
  
  
  
  ***** * *******

• Initial Complaint

  Date:09/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a coin from Danbury Mint. Two weeks later I was charged for another coin. I call customer service inquiring the purpose of the charge. I was told I had a subscription for more coins. I explained that I did not wish to subscribe for any coins, especially the same coin on several occasions. They said that I will receive a return label and get refunded. I did not receive anything. Now, I have two coins. two or three weeks later I receive another pending charge; I immediately call repeating the fact that I did not want the subscription. That charge was reversed. Two weeks later, today I received another pending charge. I call customer service again asking them to remove my information from their database. She said though the charge is pending, I item was shipped. Again she said that I would receive a return label. She also said that she see no record of me canceling a subscription.

  Business Response

  Date: 09/27/2022

  Thank you for forwarding this complaint to us. Mr. ***** enrolled in the Gold and Silver Kennedy Half Dollars Collection via an order on our website on 7/7/22. This collection consists of monthly shipments which is why Mr. ***** was sent another coin in August and in September. 
  
  We apologize if we failed to process his request during a prior telephone call. His order was cancelled on 9/15/22 following a phone call to our Customer Service department. We also sent him a postage paid label, which takes 5-7 days to arrive, to return the unwanted coins. 
  
  I spoke with Mr. ***** by phone on 9/23/22 at which time he requested a refund check instead of a refund to his **** card. In an effort to resolve this matter we are refunding ahead of receiving the returns and he can expect the refund check in 7-10 days.
  
  We regret any inconvenience this has caused and believe this matter to be resolved. 
  
  Sincerely, 
  Beth R***
  The Danbury Mint 
  Customer Service Manager
  ************ **** ****

• Initial Complaint

  Date:08/29/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022 I received a sales flyer from PCS Stamps & Coins, represented by this company, to purchase a Five Decade Set of Uncirculated ****** Silver Dollars. The advertising was confusing - I thought each coin was $88, but that was one of 3 installment payments FOR EACH COIN, as they are charging $256 + $8 shipping for each coin. I realized this after I paid my initial payment of $88 by check on May 10, 2022 and subsequently received the first coin of the set at the end of May with a bill saying I owed $176 more for that first coin. I called PCS on 5/31/22 at 1:13 pm and canceled the order via their automated system. I continued to receive bills though and followed up with a call to a cust. service rep in late June 2022 who said my order was canceled. I requested a refund and was told I had to return the coin to PCS via trackable U.S. mail and I would be refunded my shipping/tracking costs and my $88 initial payment I made. I returned the coin on 7/14/22 via tracked U.S. mail and the **** confirms the coin was delivered 7/19/22 to PCS, which they also acknowledge receiving when I call them. I received one check for $15 for my shipping/tracking costs, and after five phone calls to PCS cust. service I still have not received my $88 refund for the returned coin they now have. Most recently, I called on 8/23/22 and spoke to Jason, who said the $88 reimbursement was mailed out to me by PCS on Friday 8/19/22 and it would take 7 to 10 days to reach me. Today is day 10 and I have not received my refund for the coin I returned to them in July. Please, can you help me? My original order number with PCS is *********.

  Business Response

  Date: 09/08/2022

  Thank you
  for forwarding this complaint to us. We regret our error in handling his
  request and we apologize for the delay in processing the refund to Mr. ******.
  His refund check for $88.00 has been sent by ******* ******* and was delivered
  on 08/31/2022 at 10:45 a.m. The tracking # for the shipment is ************.
  
  As a
  result of receiving this complaint, we are addressing the system flaw that
  caused the issue with this particular type of refund.
  
  Again,
  our apologies for the delay and for any frustration this may have caused.
  Please feel free to contact us with any further questions.

  Customer Answer

  Date: 09/09/2022

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******