Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,563 Customer Reviews
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Review fromVince B
Date: 11/08/2023
5 starsVince B
Date: 11/08/2023
They where on time the service was excellent and friendly. They were able to solve our problem with one visit.
HomeServe USA Corp.
Date: 11/09/2023
Hello ****** thank you for your review. It is wonderful to hear that you had an excellent experience with us and the contractor. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromsteve a
Date: 11/07/2023
1 starsteve a
Date: 11/07/2023
I am writing to express my utter disappointment with the extremely limited coverage of the HomeServe sewer insurance plan. Disappointment also with HomeServe’s excuses not to authorize a replacement of our external sewer line as a permanent solution using different exclusion statements in their policy.
In in June 2022, and especially December 22, 2022 through May 11, 2023, HomeServe plumbers came five times to perform rudimentary auger removal of roots inside the sewer line in my front yard. Five times repeating the same quick fix and expecting the sewer line to remain open. This is clearly flawed logic. Auguring roots is not a solution, it is a band aid. Excavation and replacement of the sewer line is the obvious permanent solution to satisfy the customer.
These experiences have been exasperating. We constantly check the basement after operating a dishwasher, washing machine to verify effluents are not backing up in the basement. I ask readers, would you put up with 5 months of repeated basement flooding? Would you expect your insurance company to provide a complete problem resolution?
The public needs to know before they enroll in this service plan, the inadequate level of customer support and ineffective long term permanent resolution with residential sewer pipe problems.
Read the HomeServe insurance contract carefully and be cautious of the exclusions that allow HomeServe not to replace your sewer line.
Under paragraph 2, “what’s covered” is stated they will arrange and pay for the “repair” of a single blocked exterior sewer/septic line. Note the work “repair” – if anything can be done to get sewage flowing through the line, they consider that a repair, no matter how short a time period said repair suffices. To the average person, “repair” is presumed to be a permanent solution. HomeServe only repairs, they do not replace.HomeServe USA Corp.
Date: 11/08/2023
****** thank you for taking the time to share feedback. We would like to speak to you about this to find out more about what happened and see if we can assist. A specialist from the Office of The President has already and will continue to reach out over the coming days. Have a good day! - EugeneReview fromCarol H
Date: 11/07/2023
5 starsCarol H
Date: 11/07/2023
The Sewage Back Up, Turned Out To Be Extremely Complicated And Took Several Hours To Be Cleared. Richard Was Totally Professional And Explained Each Step He Had To Take. He Was Respectful Of My Home, Resolved The Complicated Issue And Was Pleasant ThroughoutHomeServe USA Corp.
Date: 11/08/2023
Hello ****** thank you for your review. It is wonderful to hear that you had such a great experience with the contractor in getting your sewer back up resolved. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromShella S
Date: 11/06/2023
5 starsShella S
Date: 11/06/2023
HomeServe is the Best. So Happy I have them. I have Several Contracts with them. Grateful for the piece of mind and reasonable pricing.
My water heater broke. HomeServe contacted ***** ******** and within 24 hrs I had a new water heater. ***** ******** did an excellent job. Thank you to all involved. Highly recommend HomeServe.HomeServe USA Corp.
Date: 11/08/2023
Hello ******* thank you for your review. It is wonderful to hear that you had such a good experience with us and ***** ******** in fixing your water heater issue. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromAnthony R
Date: 11/06/2023
5 starsAnthony R
Date: 11/06/2023
We had an outside underground electrical outlet issue with one of the 2 outlets not working. Dan quickly found the arced wires and replaced the outlet. He also explained about the breakers in the main panel got us. He was very professional and knowledgeable a terrific technicianHomeServe USA Corp.
Date: 11/07/2023
Hello *******, thank you for your review. It is wonderful to hear that you had such a good experience with Dan and that he was able to easily resolve your electrical issue. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromDean S
Date: 11/06/2023
5 starsDean S
Date: 11/06/2023
Fast and courteous. From the Homeserve phone representative and the service technician.HomeServe USA Corp.
Date: 11/07/2023
Hello ***** thank you for your review. It is wonderful to hear that you had such a good experience with us and our contractor. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromEduardo M
Date: 11/06/2023
5 starsEduardo M
Date: 11/06/2023
Amazing ,on time and professional service ! Highly recommended to everyone !HomeServe USA Corp.
Date: 11/07/2023
Hello ******** thank you for your review. It is wonderful to hear that you had such a good experience with us and thank you for your recommendation. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromDan B
Date: 11/06/2023
5 starsDan B
Date: 11/06/2023
The Man that did the work was Very Good - I Am Impressed With The Quality Of His Work. And His Ability To Communicate With Me . He Let Me Know What The Problem Was And What It Would Take To Fix It. Very Efficient, Made Good Use Of His Time And Did Not Pressure Me Or Over Sale. I Felt Safe And Comfortable With Him Doing His Work While In My Home. ***HomeServe USA Corp.
Date: 11/07/2023
Hello **** thank you for your review. It is wonderful to hear that you had such a good experience with the contractor and felt safe with him handling your home emergency. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromMelvin T
Date: 11/06/2023
5 starsMelvin T
Date: 11/06/2023
Homeserve is simply the best this is the best solution for homeownersHomeServe USA Corp.
Date: 11/07/2023
Hello ******, thank you for your review. It is wonderful to hear that you had such a good experience with us. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromRandall J
Date: 11/06/2023
5 starsRandall J
Date: 11/06/2023
Very nice plumbers ******* ********* and they did an excellent job!HomeServe USA Corp.
Date: 11/07/2023
Hello ******** thank you for your review. It is wonderful to hear that your experience with us and ****** ******** was excellent. Our emergency repair line is available 24/7 should you ever need us. - Eugene
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