Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,568 Customer Reviews
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Review fromRobert Y
Date: 10/30/2023
5 starsRobert Y
Date: 10/30/2023
I have been with HomeServe for several years. In my case, broken water line, stopped bathroom sink, and stopped kitchen sink have all been quickly and professionally resolved. I highly recommend Home Serve as a very satisfied customer!
HomeServe USA Corp.
Date: 10/31/2023
Hello ******* thank you for your review. We love to hear that all of the issues you have had over the years have been resolved in such a satisfactory way for you. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromJoseph b
Date: 10/27/2023
5 starsJoseph b
Date: 10/27/2023
This experience and other experiences that I have had with homeserv was nothing but lesson in professional conduct. I'm glad I chose them for this project.HomeServe USA Corp.
Date: 10/30/2023
Hello Joseph, thank you for your review. We love to hear you had such a great experience with us this time and in your previous experiences. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromFredie H
Date: 10/27/2023
5 starsFredie H
Date: 10/27/2023
Took less than 10 minutes for the technician to find and correct the problem.HomeServe USA Corp.
Date: 10/30/2023
Hello ******* thank you for your review. It is great to hear you had a positive experience with the contractor and that they were able to resolve your issue so quickly. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromMark S
Date: 10/26/2023
5 starsMark S
Date: 10/26/2023
Long's Corp came out the same day and solved our water heater issue.
Steve the tech was professional and on-time. He listened to my concerns and was able to complete the job that day! Thank you - - A+
**** *HomeServe USA Corp.
Date: 10/30/2023
Hello ***** thank you for your review. It is wonderful to hear you had a positive experience with Long’s and that they were able to resolve your water heater issue the same day. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromLauren T
Date: 10/26/2023
5 starsLauren T
Date: 10/26/2023
I just had a great experience with home serve. They told me the plumbers they were sending were ******* *********** **** ******* ** and I was thrilled because I had them do work before. Who comes to your house makes the difference…so request the names of local plumbers they work with. ******* *********** came, found the problem, contacted Homeserve for pre-authorization (that took less than 24 hours however it went until the next morning which sucked being without toilet and water for this long), and then came back to finish the work. The problem started Tuesday 10/17/24 about 9pm at night and the plumbers were at my house at 9am next day. Problem was resolved Friday afternoon by 3pm. I am so happy to have home serve in emergencies like this. I’m a bit baffled at other reviews. Thanks for the great customer service!HomeServe USA Corp.
Date: 10/30/2023
Hello ******* thank you for taking your time to leave such a detailed review. We love to hear that the policy worked for you and we were able to send a contractor you have previously worked with to resolve your issue. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromAmber G
Date: 10/26/2023
5 starsI have used home serve three times now and am very pleased with them. 2 times for plumbing issues, and one electrician. The company they sent out was great each time. We are in the ************ area, I see they have many 1 star reviews, perhaps it's regional? I would recommend them personally.Review fromAngela C
Date: 10/26/2023
5 starsAngela C
Date: 10/26/2023
HomeServe USA Corp did a great job fixing my plumbing issues. Always on top of any issues with my home.
Thank youHomeServe USA Corp.
Date: 10/30/2023
Hello ******, thank you for your review. It is great to hear we were able to resolve your plumbing issues and that you have had good experiences with us. Our emergency repair line is available 24/7 should you ever need us. - EugeneReview fromLeo S
Date: 10/24/2023
1 starLeo S
Date: 10/24/2023
Home Serve sent **** ***.to our ho.e to fix a sewer problem.After 3 days,we had a 6'x2'x3' hole in our basement with no sewer line(busted with jackhammer)After several phone calls,a bid was given to replace the line
E
We paid our share of the bid.After more phone calls and emails,Rivo refused to return.we found another plumber,who repaired it in 4 hours for $$7000 less
We paid them $1900.Home Serve directed us to find another plumber which we did.we want the $1900 back and our payments to home.serve from June of 2023 to present.We would also like ********.to be sanctioned for leaving us with an open sewer line in our house for 19 days and to be reimbursed for the cost of a portapot for 3 weeks,$100HomeServe USA Corp.
Date: 10/25/2023
**** thank you for taking the time to share feedback about your reimbursement request and issues you had with our provider in getting that sewer issue fixed. We would like to speak to you about this to find out more about what happened and see if we can assist. A specialist from the Office of The President will reach out to you in the coming days. Have a good day! - EugeneReview fromsteve a
Date: 10/20/2023
1 starI am writing to express my utter disappointment with the extremely limited coverage of the HomeServe sewer insurance plan. Disappointment also with HomeServe’s excuses not to authorize a replacement of our external sewer line as a permanent solution using different exclusion statements in their policy.
In in June 2022, and especially December 22, 2022 through May 11, 2023, HomeServe plumbers came five times to perform rudimentary auger removal of roots inside the sewer line in my front yard. Five times repeating the same quick fix and expecting the sewer line to remain open. This is clearly flawed logic. Auguring roots is not a solution, it is a band aid. Excavation and replacement of the sewer line is the obvious permanent solution to satisfy the customer.
These experiences have been exasperating. We constantly check the basement after operating a dishwasher, washing machine to verify effluents are not backing up in the basement. I ask readers, would you put up with 5 months of repeated basement flooding? Would you expect your insurance company to provide a complete problem resolution?
The public needs to know before they enroll in this service plan, the inadequate level of customer support and ineffective long term permanent resolution with residential sewer pipe problems.
Read the HomeServe insurance contract very, very carefully and be cautious of the exclusions that allow HomeServe not to replace your sewer line.
Under paragraph 2, they will arrange and pay for the “repair” of a single blocked exterior sewer/septic line. Note the work “repair” – if anything can be done to get sewage flowing through the line, they consider that a repair, no matter how short a time period said repair suffices. To the average person, who purchases a policy, “repair” is presumed to be a permanent solution. HomeServe only repairs, they do not replace.
We will pay someone else to make permanent restoration of our sewer line. I am cancelling HomeServe insurance.Review fromGeraldine R
Date: 10/19/2023
5 starsEach time I have contacted HomeServe concerning a problem confronted with in my home, the response has been Excellent and the service received as well. The largest plumbing problem I faced was handled in such an appropriate way I called and told a HomeServe representative how pleased I was.i am very Grateful and Thankful that I have the type of Coverage I have with HomeServe!
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