Reviews

This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeServe USA Corp. has 34 locations, listed below.

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  HomeServe USA Corp.

  45 Glover Ave Fl 6 Norwalk, CT 06850-1238

  
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  Home Emergency Insurance Solutions

  Unpublished Fresno, CA 93722

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  Home Service USA Repair Management Corp.

  PO Box 2172, Binghamton, NY 13902

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  HomeServe USA

  Lincoln, NE 68501

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  HomeServe USA Corp.

  PO Box 598 Little Rock, AR 72203-0598

Review Details

• Review fromFerdinand G

  Date: 05/11/2023

  1 star

  Ferdinand G

  Date: 05/11/2023

  Very displeased, first UGI only had technician check my AC unit, but my plan is for AC, furnace and hot water heater, technician said I have to take this issue up with UGI, then he told me the coil needs to be cleaned @ a price of $196.00, which after I paid, I realized I could have done the job myself for a lot cheaper ($196.00, what a RIPOFF) After speaking with UGI on the phone they could not reschedule an appointment until late July, needless to say I canceled my service contract with them and home serve.
  

  HomeServe USA Corp.

  Date: 05/12/2023

  Hello ********** thank you for letting us know about the issues you had with your tune up! We will have someone from our Office of The President team reach out in the coming days. Thank you - Eugene

• Review fromRandolph E

  Date: 05/04/2023

  5 stars

  Randolph E

  Date: 05/04/2023

  I had an electrical issue and wasn't sure if it would be covered. I was surprised when, in fact, they did cover it. They paid the entire amount of the service repair. They were easy to contact, very professional service, and everything went smoothly. No complaints.
  

  HomeServe USA Corp.

  Date: 05/08/2023

  Hello ********* thank you for your review. We love to hear that things turned out better than expected with your electrical issue and that the repairs were covered. Our emergency repair line is available 24/7 should you ever need us again! - Eugene

• Review fromJudy W.

  Date: 05/04/2023

  5 stars

  Judy W.

  Date: 05/04/2023

  Dealing with HomeServe was a great experience. It was easy and quick. Plus, my big thing is communication and knew what was going on each step because HomeServe kept me informed! Also they had a company out here quick to do the work and they were great and cleaned up afterwards. Thank you HomeServe for such a good experience when I needed so much help!
  

  HomeServe USA Corp.

  Date: 05/08/2023

  Hello ***** thank you for your review. It is fantastic to hear everything went so well and that everyone was able to stay updated on the process throughout. Our emergency repair line is available 24/7 should you ever need us again! - Eugene

• Review fromDarrell D

  Date: 05/04/2023

  5 stars

  Darrell D

  Date: 05/04/2023

  Just had to make a phone call and they assigned the contractor which contacted me to set up the appointment time, the technicians arrived and fixed the problem and were very professional and friendly the overall experience was as advertised very refreshing
  

  HomeServe USA Corp.

  Date: 05/08/2023

  Hello ******** thank you for your review. We love to hear that everything went so smoothly with only one phone call. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene

• Review fromMyra E

  Date: 04/27/2023

  1 star

  Myra E

  Date: 04/27/2023

  I had an issue with my furnace. I have a contract with HomeServe. They sent out a technician who said it was my ****** thermostat that was causing the issue. I called ecobee and they had me do a "hardwire" restart of my furnace and it wouldn't ignite. So Home Serve sent out a second technician from a different company. They told me they needed to order two parts and they would call me when the parts came in. After a week, I called that company and was told that Home Serve told them NOT to order the parts because they were too expensive. So, still without heat, I called Home Serve again and they sent out a THIRD technician who diagnosed ANOTHER issue with my thermostat and said he would order a part and come out and put it in. After not hearing from him, I researched his company and EVERYONE gave him an "F" rating. I called HomeServe again and requested someone different (this is the FOURTH technician). They sent out the SAME guy again! I am now firmly convinced that HomeServe only hires the least expensive, and perhaps the least competent companies. I will not be renewing my contract with them. It would just be easier to have my furnace fixed the first time!
  

  HomeServe USA Corp.

  Date: 05/01/2023

  Hello ***** thank you for letting us know about the issues you had with your furnace repair and with the contractors that were sent out. We will have someone from our Office of The President team reach out in the coming days. Thank you - Eugene

• Review fromLynnette B

  Date: 04/27/2023

  5 stars

  Lynnette B

  Date: 04/27/2023

  I enrolled with Home Serve for Exterior Water Line 1/31/22, Plumbing and Drainage 8/11/22, Water Heater Repair and ******** ******** **** 1/31/23. I have used the service for plumbing. I called 2/20/23 and they came and unclogged my drain outside my house on 2/22/23 in 30 minutes. I called again on 4/5/23 because my kitchen and dining room light wasn't working. They sent a Technichian from ******* **** the very next day 4/6/23. Tony determined that due to corrosion in the circuit breaker it needed to be replaced. He submitted a claim that was approved and Tony came and replaced my Circuit Breaker in 4.5 hours on 4/18/23. Home Serve is a great company to work with and I have already recommended them to several people in my family. They deserve 5 Stars!
  

  HomeServe USA Corp.

  Date: 05/01/2023

  Hello ********* thank you for your review. It is fantastic to hear you have had such a good experience each time someone has come out on the various different policies you carry with us. We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene

• Review fromShirley K

  Date: 04/27/2023

  5 stars

  Shirley K

  Date: 04/27/2023

  I was very pleased with the service. They were efficient.
  

  HomeServe USA Corp.

  Date: 05/01/2023

  Hello ******** It is great to hear you were pleased with the service and efficiency! We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene

• Review fromPatricia G

  Date: 04/27/2023

  5 stars

  Patricia G

  Date: 04/27/2023

  * ****** I have a service contract for my waterline pipe by Home Serve for years, I notice a increase in my water bill and call them with my concern of a leak in the waterline. The person I talk to look up my contact information, he told that a plumbing company will be in contact with me , text me plumber’s company name and phone number, but told me this company would call me to set up appointment day and time to come to my house, got a call soon after talking with HomeServe, from the plumbing company, appointment was made, person came out within 2 days , he did a thorough check inside and out for a leakage, but couldn’t find exactly where the leak was, but did tell me there was a leak when he check water meter. He told me his boss will have to come out with leak detection device, he did the next week, area was found and mark on the ground, another appointment was made to come out to replace waterline, next week at no charge to me.same 2 guys very professional, did not take all day, job was done in few hours, made sure my water was running well inside the house, I was very pleased with this first experience, waterline was replace on March 30, 2023, no more problems! Plumbing company email me a copy of receipt to send to my water company for some reimbursement of my water bill , I have submitted. Thanks HomeServe! I told my family and neighbors about your service
  

  HomeServe USA Corp.

  Date: 05/01/2023

  Hello ********* thank you for taking the time to leave such a kind review. We love to hear this type of feedback where a repair went well from start to finish! We hope that if any other issues arise for you, that we can meet it with this same level of service every time! - Eugene

• Review fromCP K

  Date: 04/26/2023

  2 stars

  CP K

  Date: 04/26/2023

  I still have not received my copay receipt from work scheduled by home serve. The operator Saud her system was down. I cannot comprehend this.
  The plumbing company had to come out twice… the first time they “fixed it”. The. Plumber left. The shower leaked still. I had to call to reopen the ticket. Then, Hours later the same guy came back and repaired it. Blamed it on a part that did not work. Repairs took all day.
  

  HomeServe USA Corp.

  Date: 05/01/2023

  Hello *** thank you for letting us know about the issues you had with your shower repair and getting a copy of the out of pocket receipt for work performed. We will have someone from our Office of The President team reach out in the coming days. Thank you - Eugene

• Review fromJ. H.

  Date: 04/26/2023

  1 star

  J. H.

  Date: 04/26/2023

  I had a Heating and Cooling plan with Homeserve. The heat pump stopped working. Technician from Homeserve diagnosed the problem as a kaput Control Board on the outside unit and recommended replacement. That's when the nightmare started. The repair department called to say (a) the part may not be available and (b) my plan was for a ducted coming system but my unit was ductless so the repair warranty would not apply.
  I was able to search and find the part. Spent multiple hours bouncing between different departments: repair -> sales -> account -> retention -> repair to get HomerServer to fix the policy. They kept insisting that the incorrect policy setup was my fault! Their salesforce is poorly trained and has no clue of the technical details of appliances/system whose coverage they are selling.
  In conclusion, Homesåçerve was a major disappointment and I will advise others to not get swayed by pricing alone. Beware of customer service nightmare!
  

  HomeServe USA Corp.

  Date: 05/01/2023

  Hello ******* thank you for letting us know about the issues you had with your heat pump and utilizing your policy. I see you worked with a member of our Office of The President team about these issues. I will update them on this review to see if further follow up is needed. Thank you - Eugene

  J. H.

  Date: 05/07/2023

  I'm sorry, but despite the fancy title 'Office of the President', bottom line is that your sales team incorrectly set up our policy. And, after many months of collecting premium, when it was time to walk the walk, the customer was given a runaround and also blamed for errors made by your sales team. This is an exemplary case of how NOT to run customer service!
  As I said in the original complaint, I feel sorry for the Homeserve sales team because they are poorly trained and unfamiliar with the appliances for which they are selling warranties.