Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,560 Customer Reviews
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Review fromPP S
Date: 02/16/2023
5 starsHomeServe - did outstanding for me. 1. Called them described my issue. 2. A Service request was created and opened. 3. Within hours a Service Provider (Plumbing) was provided and an appointment was made w/me for the next day. 4. The provider showed up repaired my leaking copper pipes in the basement. 5. The work was done perfectly. End of repair. I highly recommend this service. Thank youReview fromMarsha J
Date: 02/16/2023
5 starsMarsha J
Date: 02/16/2023
Home serve sent someone out the next day when we had a sewage clog that caused the water to back up and overflow our toilet. The plumber was very knowledgeable and knew the spot to unclog. I’m so glad I took out Home Serve.
HomeServe USA Corp.
Date: 02/20/2023
Hello *******
Thank you for sharing this! Our goal is always to resolve an issue as quickly as possible, and are glad that was the outcome. Our emergency repair line is available 24/7 should you ever need us again! - MollyReview fromCathy D
Date: 02/16/2023
4 starsCathy D
Date: 02/16/2023
I really appreciate that they acted fast and professionally. Although I expected them to pay for more of the damage that they didHomeServe USA Corp.
Date: 02/20/2023
Hello ******
We always strive to get someone out to you as quickly as possible, and are glad that was the case! If you still have any questions regarding your coverage or need additional assistance, our emergency repair line is available 24/7. We are happy to help! - MollyReview fromJimmy C
Date: 02/09/2023
4 starsJimmy C
Date: 02/09/2023
Outside vendor came to my house, did a quick walk through inspection and found nothing apparently wrong at this time. Home serve was quick to get this vendor out to check for problemsHomeServe USA Corp.
Date: 02/13/2023
***** - We are glad that we were able to get someone out to you in a timely manner. Should you have an issue again in the future, we look forward to being able to assist again. Thank you. ~HannahReview fromTimothy K
Date: 02/09/2023
5 starsTimothy K
Date: 02/09/2023
Quick and excellent. Used twice already. Their warranty is a no brainer!!!HomeServe USA Corp.
Date: 02/13/2023
******* - Thank you for your kind review. We are always glad to hear that our coverages are appreciated. Have a lovely day. ~HannahReview fromMaryLeah D
Date: 02/05/2023
1 starMaryLeah D
Date: 02/05/2023
I have had & paid monthly for HomeServe contracts for YEARS! Only previous time I used HomeServ
E was 20-years ago. Currently, we are having. Cold snap in *** My furnace was blowing cold air which usually means the filter needs to be changed. I changed the filter but could not get furnace doors to close. Ergo, NO HEAT in 30-40 degree temp. Phoned HomeServ: CLOSED on WEEKENDS! No heat until Monday late morning to early afternoon. I would be frozen dead. They would reimburse a nominal amount if I would phone someone else. I am a little old lady so I would have to walk 3-blocks in cold to closest ATM then back again: would need at least $250 on hand. What the hell have I been paying for? If my water pipe went & spewed water should I flood until Monday?!?!?! In *** plain-speak: WHAT THE F????!!!!HomeServe USA Corp.
Date: 02/06/2023
Hello ********* Thank you for bringing this matter to our attention. I will be looking into how this could have happened and will be in touch in the days to come. - MollyReview fromEmma S
Date: 02/04/2023
1 starEmma S
Date: 02/04/2023
I have a contract with Home Serve USA. By far the worst company to do business with. I called them on 1/25/23 and explained I didn't have hot water. Mind you; they were at my house three weeks prior for the same reason. I left on vacation to come back to no hot water. I called them. I never heard back from them and called again. Here the person taking my information wrote down the wrong phone number. I'm now on day 4, and no one can come out to look at my issue until Monday, which makes it day 6 with no hot water. Yet they advertise a 24-hour hotline, don't be fooled into thinking you will get fast service; that 24 hotline is just that. They can barely employ enough people to work for them. To my knowledge, they have three people to cover an entire area. Those three people make their own hours. I'm telling you this, so you don't think that bc you have a contract with them that puts you in line for faster service, bc they will tell you it dies. It doesn't matter if you have a contract because they only have three people who pick and choose their hours and do not work weekends. Do your math; it leaves little room/hours for service. Six days, no hot water, 3-4 phones, and back twice for the same reason. This is the service you will get from Home Serve USA.
If I can help one person by writing my experience, then writing this was worth my time, and I was successful. If you want to pay for a bunch of headaches with rotten service, contact Home Serve USA.HomeServe USA Corp.
Date: 02/06/2023
Hello *****
Thank you for sharing this with us and others. I would be happy to investigate the matter further, and I will be in touch in the coming days. - MollyReview fromTony C
Date: 02/03/2023
1 starTony C
Date: 02/03/2023
They called me pretending to be FPL and then in a very sneaky way tried to get information about my property. When I asked them to verify who they were she kept repeating her "script", but finally we got to the bottom of it and they are NOT FPL and are a 3rd party company calling me on a marketing sales call trying to sell me. She got mad and hung up on me when I told her she should not be contacting me since I am on the National Do Not Call Registry. Don't these scammers get fined for this stuff??? With her bad attitude I would never do business with this company anywaysHomeServe USA Corp.
Date: 02/06/2023
Hello ****,
Thank you for taking the time to share your experience. I am sorry that you had that interaction with us, but would like to reach out to you via email to ensure that you were successfully removed from any of our marketing lists if you do not mind. - MollyReview fromPaul M
Date: 02/02/2023
5 starsPaul M
Date: 02/02/2023
Great Service well worth the protection for my home maintenance . Very courteous staff and technicians to help solve the problem.HomeServe USA Corp.
Date: 02/03/2023
**** - We are very glad to hear that your are happy with the service you have with us. Glad we could be of assistance. ~HannahReview fromKenya H
Date: 02/02/2023
5 starsKenya H
Date: 02/02/2023
Very Prompt and very professional service. Service exceeded my expectation.HomeServe USA Corp.
Date: 02/03/2023
***** - We are always glad to hear that our services exceeded expectations. Thank you for your kind review. ~Hannah
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