Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,560 Customer Reviews
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Review fromTherese B
Date: 02/02/2023
5 starsTherese B
Date: 02/02/2023
Whenever I call Homeserve, they always send Professional, Knowledgeable, Courteous, & Friendly Staff to my home. I've had other home plans, Homeserve by far is the BEST. Thank you,
Homeserve!
**** ******* ***********
HomeServe USA Corp.
Date: 02/03/2023
*** ******* - we are so glad to hear that you are happy with your services with us. We love to hear this kind of feedback. Thank you for being a valued member of our family. ~HannahReview fromAlan B
Date: 01/29/2023
5 starsAlan B
Date: 01/29/2023
We experienced a main sewer pipe backup. Called HomeServe. Three plumber services were required to correct the problem: snake out the pipe, run a camera through the pipe to check for blockage, and the a hyper flush to clean out any remaining blockage. The HomeServe representatives were efficient, courteous, and kept me informed throughout the total project. Since we could not use our facilities during this time, the HomeServe employees expedited all the above mentioned services. HomeServe should be proud of the dedicated people working to serve it's insured clients.HomeServe USA Corp.
Date: 01/30/2023
**** * I am glad that even through some delays, that we were able to resolve your issue. Thank you for your kind review.
~HannahReview fromMC
Date: 01/28/2023
1 starMC
Date: 01/28/2023
January 2021, I signed up for an annual water line protection plan at $59.40, "automatically renewed annually on the same payment terms". January 2022 the charge to my checking account was $83.40 (40% over the $59.40). I did not notice at the time. January 2023 the charge to my checking account was $89.40 (50% over the $59.40). Supervisor "unavailable" to engage me.HomeServe USA Corp.
Date: 01/30/2023
******* - I am sorry to hear that you are frustrated with the pricing. We will be looking into this issue and will reach out to you soon.
~HannahReview fromA. L.
Date: 01/27/2023
1 starA. L.
Date: 01/27/2023
DO NOT THINK ABOUT IT!!
THIS COMPANY PRAYS ON THE POOR AND MIDDLE CLASS!
DO NOT WASTE YOUR TIME PURCHASING A PLAN THEY ONLY HAVE 3 VENDORS WHO NEVER RETURN CALLS AND WASTE YOUR TIME SCHEDULING APPOINTMENTS TO NOT SHOW UP TO YOUR HOUSE FOR 2 MONTHS!
WHEN YOU FINALLY GET YOUR CLAIM ESCALATED THEY WILL STILL CLAIM TO BE PROACTIVE TRYING TO HELP BUT DO NOT DO A THING TO GET ANYONE TO HELP YOU!
BEWARE OF THE LIES THEY WILL TELL YOU TO GET YOUR OFF THE PHONE.
DO NOT DO IT--- DO NOT USE HOMESERVE THEY DO NOT CARE ABOUT THE CUSTOMER, JUST THE MONEY THEY TAKE FROM YOU!!HomeServe USA Corp.
Date: 01/30/2023
****** - I am sorry to hear that you were unhappy with your service and that it took so long to get your issue repaired. We will be investigating this and reaching out to you soon.
~HannahA. L.
Date: 01/30/2023
Hannah, my issue is still not even scheduled to have anyone out yet. I even spent all weekend searching for providers, I called first thing today and even emailed the lady handling my case. I got a call back from home serve and provided all the information to whom can come outHomeServe USA Corp.
Date: 01/31/2023
****** - I do see that you have been working with my colleague Lisa. She advised me that we are actively working on your case. ~HannahReview fromHarold s
Date: 01/26/2023
5 starsHarold s
Date: 01/26/2023
We have use this company several times for Furnace repairs and air conditioning repairs . The people sent out do an excellent job. The monthly premium paid for their service is worth it.HomeServe USA Corp.
Date: 01/27/2023
Hello *******
Thank you for the kind words. You are a valued customer and we are always happy to assist. Our repair line is available 24/7 should you need us again! - MollyReview fromStephen S
Date: 01/26/2023
5 starsStephen S
Date: 01/26/2023
Great company always there when you need them and the staff and workers are very friendly and helpfulHomeServe USA Corp.
Date: 01/27/2023
Hello *******
Thank you for the feedback and kind words! I know our representatives are always happy to assist, so do not hesitate to reach out should you ever need us again. - MollyReview fromLeslie S
Date: 01/25/2023
5 starsLeslie S
Date: 01/25/2023
The plumber was prompt, professional and thorough in fixing our plumbing problem.HomeServe USA Corp.
Date: 01/27/2023
Hello *******
I am so happy to hear that your plumbing issue was resolved and that we had the opportunity to assist you. Thank you for taking the time to share your feedback. It is very much appreciated! - MollyReview fromDA S
Date: 01/25/2023
4 starsDA S
Date: 01/25/2023
First assigned to an electrician who couldn’t come for 3 weeks. I called back and they found me a different one who could come in 3 days. The new electrician was great.HomeServe USA Corp.
Date: 01/27/2023
Hello ********
Thank you for your feedback! We always try to get our technicians out as quickly as possible and are so glad we were able to help. Our repair line is available 24/7 should you ever need us again! -MollyReview fromShiva M
Date: 01/24/2023
1 starThey never fix my plumbing issue. They don’t even have a service provider in my town, it took 3 weeks to send a plumber to my house, I even talked to the manager Cody Hayward and he gave me empty words and promises. I’m not pleased with that company at all.Review fromSID M
Date: 01/19/2023
5 starsSID M
Date: 01/19/2023
I AM PLEASED WITH THE SERVICE I RECEIVED FROM HOMESERVE AND THE MAINTENANCE CONTRACTOR. EVERYONE GAVE ME A FEELING OF CONFIDENCE THAT EVERYTHING WAS GOOD. I KNOW I WILL RENEW MY SUBSCRIPTION WITH HOMESERVE. THIS WAS NOT MY FIRST EXPERIENCE WITH HOMESERVE.HomeServe USA Corp.
Date: 01/23/2023
Hello ****
We are so happy that you had such a wonderful experience. We are confident in the level of service we provide, and are glad you are as well! We are here 24/7 should ever you need us again. - Molly
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