Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,560 Customer Reviews
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Review fromWilbert M
Date: 01/19/2023
5 starsWilbert M
Date: 01/19/2023
Thank You for sending a great technician. He was very effecient, kept me informed and resolved all of my problems.
HomeServe USA Corp.
Date: 01/23/2023
Hello *******,
Thank you for taking the time to share your feedback! Communication is one of the pillars of customer service, and we are happy that our tech gave you the level of service we strive to provide. - MollyReview fromPaul G
Date: 01/19/2023
1 starPaul G
Date: 01/19/2023
Had plumbing policies for two dwellings. Inside dwelling and outside. One dwelling was my moms. I made a service call for a leak at my moms. The plumber came and tore up the wall to get to the pipe then the plumber proceeded to leaving with the wall torn up. When asked about the job, the plumber stated that Home Serve only pays him to repair pipes.
I called Home Serve and the representative told me that Home Serve was not in the remodeling business. Quote end quote. I immediately cancelled my Home Serve policies. Please beware of this bogus company. I gave one star because I had to. If they had negative stars I would have used them I stead. I paid premiums for six years prior to making the first and last claim. NOT RECOMMENDED.HomeServe USA Corp.
Date: 01/23/2023
Hello ***** * apologize that you had a negative experience with HomeServe. I would be happy to investigate further and get back in touch with you in the days to come. - MollyReview fromDan L
Date: 01/12/2023
5 starsDan L
Date: 01/12/2023
Great service. Professional and the work was done quickly and efficiently.HomeServe USA Corp.
Date: 01/16/2023
*** - We are glad that you were pleased with the work we did for you.
~HannahReview fromDenise I
Date: 01/12/2023
5 starsDenise I
Date: 01/12/2023
Thank you HomeServe for great customer service (Wayne) and great Technicians. Anthony and team continue to exceed expectations. HomeServe is fortunate to have such an energetic, talented, and skilled workers on its staff. I believe they are setting a high standard for others to follow. Kudos! I am grateful by an outstanding job well done, and feel we are all winners. Keep up the great job!HomeServe USA Corp.
Date: 01/16/2023
****** - We are always happy to hear when a customer has such a wonderful experience. Thank you for your kind review.
~HannahReview fromMayge F.
Date: 01/10/2023
1 starThis company is awful. I paid them for 6 years and January 8, 2023 my house flooded do to a breaking sewer line under my house. I this all happened at 12 o’clock or so. Water was coming up all over the place. I called a plumber and they came out the next morning. I had no water. The plumber found the clean out trap was broken. So on Tuesday I had to have some workers out to dig up my yard. Still no water! I call this company I been paying on for 6 years years and they tell me they can’t nothing cause I didn’t call them first! When you stressed cause your house is flooding. You don’t think. All you are thinking about is the way to fix it. So this company no one should useReview fromAlice T
Date: 01/10/2023
5 starsAlice T
Date: 01/10/2023
Thank you Homeserve for finding me an electrician that was able to fix my problem the next day. When Homeserve assigned the first electrician they didn’t have an appointment for two weeks and I couldn’t wait that long. So I canceled them and called Homeserve back and told them this was an emergency. Homeserve found an electrician that was able to come the next day. The electrician was friendly and was able to fix the problem.HomeServe USA Corp.
Date: 01/12/2023
Hey Alice,
Thank you so much for taking the time to share your experience! We are happy we were able to get someone out so quickly. Please let us know if you need anything in the future, we are happy to help!
- MollyReview fromDonna C
Date: 01/05/2023
5 starsDonna C
Date: 01/05/2023
Kitchen sink plumbing was packed solid and could not be cleared despite two tries at snaking to the ground. The contractors came back 2 days later, cut out the old drainage pipe in the basement and replaced it with new pvc pipe. We are grateful. This one service more than paid for the yearly premium!HomeServe USA Corp.
Date: 01/09/2023
Hello ******
Thank you for sharing this! We are happy we were able to get an often unpleasant situation turned around for you, and that you now can enjoy full usage of your sink! We are here to help should you need anything in the future. - MollyReview fromLigi L
Date: 01/05/2023
4 starsLigi L
Date: 01/05/2023
Came early. Fixed the problem. Friendly guy. Explained the process.HomeServe USA Corp.
Date: 01/09/2023
Hey *******
Thank you for sharing your feedback! We are so glad to hear our service provider was able to fix your issue in a timely manner! We expect our technicians to be friendly and communicative and happy you had that experience. Do not hesitate to reach out should you need us in the future! - MollyReview fromNathan C
Date: 01/05/2023
1 starNathan C
Date: 01/05/2023
Communication and response and responsibilities to fix repairs are terrible. They fail to fix things in a timely manner.HomeServe USA Corp.
Date: 01/09/2023
Hello *******
Thank you for your feedback. I apologize for the delays you experienced but am happy to research further to see how this could have happened. I will be in touch in the coming days to discuss this. - MollyHomeServe USA Corp.
Date: 01/09/2023
Hello *******
I see now that my colleague Julie is researching this matter on your behalf. She is working diligently on this and we will be in touch with you soon. Thank you - MollyReview fromGordon K
Date: 12/27/2022
1 starGordon K
Date: 12/27/2022
Absolute nightmare to deal with. After paying into the service for 3 years for heating and cooling coverage, I called in due to a zone not getting heat. They found someone who didn't come in until 3 days later to spend 20 seconds in the house and said requires s full replacement and they need to get authorization from homeserve and they will cam in the next day once the authorization is received. No calls from homeserve for 7 days. Then I get the call this morning to state that they will not cover the issue cause it is not an immediate part of the boiler and it is excluded from coverage. I have no problem with they exclusion. I have a problem with the unresponsiveness in the middle of winter taking 7 days to tell me that they won't cover the repair. When I inquired about this before I cancel I was told that there is a minimum 48 hours approval time for anything regardless of if I am having a manageable issue or a major emergency where there is no heat at all. I had a false sense of security with my coverage thinking that I could rely on them to address any issues I could encounter with my heating or cooling and was completely wrong. Don't make the same mistake I made. You are better of going with your local plumber even if you get ripped off. And just an FYI, after the repair was rejected, I was able to get the part from ********* and completed the repair myself under 5 minutes and $145 where the plumber asked for $800.HomeServe USA Corp.
Date: 12/29/2022
Hello *******
I apologize for your experience, but we do value your feedback. Thank you for bringing this matter to our attention. I am happy to look into how this happened, and I will be in touch with you over the next few days.
- Molly
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