Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,561 Customer Reviews
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Review fromPam W
Date: 12/26/2022
1 starPam W
Date: 12/26/2022
I was double billed for 13 months or my water heater plan and it took weeks to get a refund, although I had proof with the double billing on my bills. It took several calls to get them to agree to the right amount ($129). they kept insisting that 13 months X $9.99 was $87.00. That was two months ago. I recently cancelled 3 plans with them, including Interior Electric. The other two were cancelled, but this month I was billed for the Interior Electric. When I called, billing confirmed that it had been cancelled and put in a request for a refund that will take up to 3 WEEKS to receive. Based on my last experience I am not holding my breath to receive my refund. I'll bet it shows up on my next ******** Energy bill again!
HomeServe USA Corp.
Date: 12/28/2022
Hello ****
Thank you for sharing your experience with us! I will personally be looking into this billing matter to ensure everything was canceled and refunded and will be reaching out to you with my findings soon.
-MollyReview fromJodie B
Date: 12/25/2022
1 starJodie B
Date: 12/25/2022
This company is horrible. On the coldest day of the year, the morning of December 24th I woke up freezing. Temperature was registering 56 degrees in the house and it was 7 degrees outside. Needless to say system was not working. We had purchased a new system from Homeserve along with the contract less then 3 years ago. I called first thing and was on hold for one hour and forty minutes until someone answered. The cs rep told me that she marked this as urgent and she let dispatch know, and a technician will call when on the way. I was so relieved! 6 very cold hours later no call! I called again waited 20 minutes the cs rep confirmed my information and then told me she had to transfer me??? She put me back on hold again for another 30 minutes!!!! Another cs rep that answered confirmed my info then disconnected me, although had my phone number but never called back. I called again, on hold for a about 40 minutes and that cs rep told me that someone would be here in 2 days! This is how they handle their "emergency situations marked urgent". This company is a disgrace, they are rude and don't live up to the contract! STAY AWAY!!!! This is not the first bad experience I had with them but I gave them another chance, and now I will obviously be looking for another company for a service contract that actually does what they are supposed to do, and not treat you like dirt!!! I would give negative stars if I could!HomeServe USA Corp.
Date: 12/28/2022
Hello ******
Thank you for bringing this matter to our attention. I apologize for the delay in service as well as the long hold times you experienced. We always try and attend to our most critical cases as quickly as possible. I will be investigating this further and will be reaching out to your email for additional information.
- MollyJodie B
Date: 12/28/2022
No need to contact us… problem was resolved 2 very cold days later. Nothing you can do now. I have to find another company that actually does what we pay for…Review fromSherri S
Date: 12/23/2022
5 starsSherri S
Date: 12/23/2022
I was so pleased with the professionalism and helpfulness of the representatives who dealt with my plumbing issue. They quickly found someone to pick up the job, and my problem was resolved quickly and effectively. Home Serve made everything easy.HomeServe USA Corp.
Date: 12/26/2022
****** *
We are always glad to hear when a customer has had such a pleasant experience. Thank you for your kind review. Happy New Year!
~HannahReview fromRobert Q
Date: 12/22/2022
1 starRobert Q
Date: 12/22/2022
The problem was discovered and homeserve called and said it was covered to fix but 10 minutes later it wasn’t covered because of an exclusion. My Declarations of Benefits does not list this problem as an exclusion!!HomeServe USA Corp.
Date: 12/26/2022
****** *
I am sorry to hear that you are dissatisfied at this time. I do see on your account that you are already working with Ms. D**** to resolve this issue. Thank you for allowing us the opportunity to investigate this.
~HannahReview fromRobert R
Date: 12/19/2022
5 starsRobert R
Date: 12/19/2022
Very good company that provides prompt claim resolution. We have many coverages with them and all have been beneficial.HomeServe USA Corp.
Date: 12/19/2022
****** *
Thank you for your kind review. We are glad that we could assist you. Please let us know if you require any further claims or have any questions. Happy holidays!
~HannahReview fromCharles O
Date: 12/15/2022
5 starsCharles O
Date: 12/15/2022
Excellent Service, Prompt response time, and outstanding work!! The service technician did excellent work, was polite and very knowledgeable!HomeServe USA Corp.
Date: 12/16/2022
Hello ********
Thank you for taking the time to share your feedback! Our service technicians really are the best, and we are so glad they took such excellent care of you!
-MollyReview fromJ. C.
Date: 12/14/2022
1 starJ. C.
Date: 12/14/2022
Had been paying two plans. Then when needed help with an actual problem it took weeks to get home serves contracted workers to show-up. Then showed-up out of the blue without contact, or appointment. Further, they never did anything. Was told what could be done by the contractor, and never came back. Never answered my calls
Still, have outlet/switches problems. Afterwards, called home serves to have to go ahead to cancel my plan then no refund at all. *** said they noticed a problem, and would look into at least. Lastly, it's hard to believe *** is associated with this.HomeServe USA Corp.
Date: 12/16/2022
Hello *****,
We are so sorry to learn about the issues you experienced that lead you to no longer wish to be a HomeServe customer. I would be happy to look into this further on our end! I will be in touch in the coming days. -MollyJ. C.
Date: 12/30/2022
Home serves did make contact re-instated my my plan due-to the issue, and had a contractor come out to fix the problem. Thank youReview fromRobyn L
Date: 12/10/2022
5 starsRobyn L
Date: 12/10/2022
Activating a HomeServe claim online was fast and easy. The designated plumber responded immediately and professionally. Very pleased with the process.HomeServe USA Corp.
Date: 12/12/2022
Hello ****** Thank you for taking the time to review your recent services! We are always striving to resolve any issues as quickly as possible, and are happy to hear this was your experience from start to finish! We will continue to be here for you if ever you need us.
- MollyReview fromRichard I
Date: 12/09/2022
5 starsRichard I
Date: 12/09/2022
I was very satisfied with the results of the repair of my main water line problem. The contractor (**** ********) responded in a timely manner and quickly and efficiently repaired the leak.HomeServe USA Corp.
Date: 12/12/2022
Hello *******,
Thank you for sharing this with us! Our contracted providers really are the best in the business, and we are happy they resolved your water line issue so quickly.
- MollyReview fromJim D
Date: 12/08/2022
5 starsJim D
Date: 12/08/2022
Really good company, used my policy several times. Great customer service.HomeServe USA Corp.
Date: 12/12/2022
Hello ****
Thank you for taking the time to share your experience with HomeServe. Our customer service team is always happy to help, and we will be here when and if you need us!
- Molly
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