Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,561 Customer Reviews
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Review fromLarrie D
Date: 11/10/2022
5 starsLarrie D
Date: 11/10/2022
We were very satisfied with the service provided by HomeServe. We were scheduled to leave town on a brief vacation and service was provided within 24 hours of the time the request was made!
HomeServe USA Corp.
Date: 11/11/2022
Thank you so much for sharing your experience with us, ******* We always try to have the quickest turnaround times possible and are glad that was the case. I hope you had an excellent vacation!
-MollyReview fromSondra R
Date: 11/10/2022
5 starsSondra R
Date: 11/10/2022
Excellent service from initial call, quickly scheduled repair and efficient technician. Glad I have this service.HomeServe USA Corp.
Date: 11/10/2022
Sondra, thank you so much for taking the time to provide us this feedback. We are glad you were happy with your service and technician. Have a good week!
-LisaReview fromCathy M
Date: 11/04/2022
5 starsCathy M
Date: 11/04/2022
I have been pleased with every issue I have had dealing with Home Serve.
The last issue I has done was
I had to have a Hot Water Heater. ****** Plumbing did the job was so pleased.??HomeServe USA Corp.
Date: 11/08/2022
****** thanks for letting us know about your experience. I am glad to hear ****** ******** did a great job with your water heater. Have a good week!
-LisaReview fromDiane B
Date: 11/04/2022
5 starsDiane B
Date: 11/04/2022
Hunter, young man who serviced my Kitchen Sink and Hot Water Heater really knew How to work on those items. I think we have more Hot Water than ever.
Thank You hunter.
Thank You Homeserve. ***** *******HomeServe USA Corp.
Date: 11/08/2022
****** we appreciate your review. I am glad you were happy with the service Hunter provided you. Thanks for choosing Homeserve. Have a good week!
-LisaReview fromJanet G
Date: 11/03/2022
4 starsJanet G
Date: 11/03/2022
I received a small refund, because I didn’t call them 1st.
I still was thankful and I understand the process better.HomeServe USA Corp.
Date: 11/08/2022
****** thank you for your feedback. I am glad we were able to help get that resolved for you. Have a good week!
-LisaReview fromGreg M
Date: 11/02/2022
5 starsGreg M
Date: 11/02/2022
Technician was prompt, courteous and professional. Repairs made quickly. I recommend HomeServe for all your appliance and HVAC needs.HomeServe USA Corp.
Date: 11/08/2022
***** thank you for your feedback and recommendation. We appreciate you choosing Homeserve and hope to always be able to help when you need us. Have a good week!
-LisaReview fromNancy S
Date: 10/27/2022
5 starsNancy S
Date: 10/27/2022
We have had Homeserve for years. We have used their services a few times. We have never been disappointed, or not taken care of in good time. We are so thankful that we have Homeserve. We are staying with them.HomeServe USA Corp.
Date: 11/01/2022
*****, thank you for your feedback. We appreciate you choosing us. Have a good week!
-LisaReview fromjon g
Date: 10/26/2022
5 starsjon g
Date: 10/26/2022
took care of by replacing my hot water tank within 2.5 hours.HomeServe USA Corp.
Date: 11/01/2022
***, thanks for your feedback. I am glad to hear we were able to get your water heater replaced so quickly. Have a good week!
-LisaReview fromGARY G
Date: 10/24/2022
2 starsGARY G
Date: 10/24/2022
Have Exterior water line coverage. Reported main water line leak on Sep 26 2022. received email/text saying plumber will b there Sept 29. He cancelled 1/2 hour before he was supposed to show. Said he would reschedule for "early next week" On, or about Oct 4, Leak Squad came and marked where the leak occurred. Plumber said he would be there to do repair on, or about, Oct 4. I called him on Oct 4 to ask if he was coming. Said no, he will be there Monday or Tuesday "next week". Finally, on Oct 19 plumber shows, finds and repairs leak, but tells me there are more leaks. will need approval from HomeServe to simply replace the whole line. Now, the leak if worse than before. I have to turn the water off at the street because it floods the hole plumber dug. I turn it back on twice a day so that I can flush, shower, laundry (if I can get enough water pressure). But I'll have to turn it off again once the hole fills with water and starts spilling into the street. Plumber tells me he will be back early next week (no specific date). I call him twice. No return call. I call HomeServe twice. They say they will send him message. Oct 24 call HomeServe and beg to talk to a manager. They tell me they will have someone call me within two hours. Later I get message plumber will come back Oct 26 in afternoon. We are in week 5 since I filed the claim and HomeServe did not even have the courtesy to call . Meanwhile, I have to turn water on at the street, wait for water pressure to build, and fill buckets so I can flush later in the day.HomeServe USA Corp.
Date: 11/01/2022
***** I am sorry to hear about the trouble you experienced during your repair. I see that the issue has been resolved at this point, but we would like to make sure we take steps to avoid problems like this from happening again, so we would like to talk with you further about your experience. A specialist from the Office of The President will be reaching out to you. Have a good day.
-LisaReview fromShirley F
Date: 10/20/2022
5 starsShirley F
Date: 10/20/2022
I have indoor plumbing insurance with Homeserve. I had a problem with my kitchen sink and the toilet in the master bath. I called and they sent a plumber out within a couple of days. They fixed both problems efficiently and it didn't cost me a cent.HomeServe USA Corp.
Date: 11/08/2022
******** thank you for your review. I am glad we were able to get your plumbing issues resolved and save you some money. Have a good day!
-Lisa
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