Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,558 Customer Reviews
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Review fromN. E. S
Date: 09/27/2022
5 starsN. E. S
Date: 09/27/2022
Quick response to service call. Plumber was courteous and technically very competent. Job was completed in a timely manner and the property restored to satisfactory condition.
HomeServe USA Corp.
Date: 10/03/2022
******* thanks for telling us about your experience. We value your opinion and are glad to hear you were happy with your service. Have a good week.
-LisaReview fromSHERRY T
Date: 09/22/2022
5 starsSHERRY T
Date: 09/22/2022
Always courteous customer service, and the service techs who come to my house are too!HomeServe USA Corp.
Date: 10/03/2022
******, thanks for your feedback. I am glad you were happy with your service and the technicians. Have a good week!
-LisaReview fromKeith M.
Date: 09/21/2022
1 starKeith M.
Date: 09/21/2022
Home Serve did repair a pipe as per the contract. After that point, Home Serve FAILED in restoring my property to it's original condition. I had a small area of my yard dug up, with flagstones removed. When they finished the repair, they left a mound of dirt, really is was mostly hard clay.. After over a year of calling, someone finally came out, leveled the mound of hard clay, instead of replacing the top soil, and did not replace the large flagstone to where they were. Every time I called Home serve, they took my information, and would forward it to the plumbing company that they use. No dates or any important information was exchanged, just "what do you need done". Finally after a year, with no warning, the plumbing company sent out a guy with a shovel. I assume it was just one of their plumbers, and not a landscaping worker. He just leveled the area with a shovel, threw some grass seed down, and left. Fed up, I had to rearrange the area, and replace the heavy flagstones myself. These stones were so heavy, I could not lift them. After 3 hours of digging out the flagstone areas, and cleaning up the torn up section, I finally got it done. Don't trust this company to follow up on any work you need.HomeServe USA Corp.
Date: 10/03/2022
****** thank you for taking the time to let us know about this. A year is definitely too long to have to wait for your restoration to be completed and we want to know more so we can take steps to ensure this doesn't happen again. We will have a specialist with the Office of The President reach out to you soon. Have a good day.
-LisaReview fromSamuel R
Date: 09/20/2022
1 starSamuel R
Date: 09/20/2022
-Saturday, September 17, 2022 @ around 2pm - 3 pm:
We have Sewer Protection & called for emergency service on a clogged sewer line in our house. We were told that it may or may not be covered but that someone would be dispatched to take a look and advise.
-Sunday, September 18, 2022 @ around 9:45 am:
No previous phone calls or follow up calls from HomeServe. Just an email from HomeServe to say that a technician will be at my residence on Monday, September 19 between 1pm - 5pm.
-Monday, September 19, 2022 a little after 4pm:
Called to inform that we didn't get a phone call for confirmation nor did anyone show up. We were told that someone would show up in the morning on Tuesday, September 20, 2022.
-Tuesday, September 20, 2022 at around 12:50pm:
Called to confirm and was told that we are not covered for the service. Spoke to manager and was advised the same thing.
The sheer lack of letting us know of what is covered, lack of communication & enablement of disinformation within the company to it's customers are ALL appalling, to say the least.
We paid monthly for a service that, in my mind, was non-existent.
I'm just disappointed that I couldn't leave a zero star rating on something that doesn't deserve a start at all and that I can't get my money back.
Caveat Emptor! Lesson learned.HomeServe USA Corp.
Date: 10/03/2022
******* thank you for your feedback. I am disappointed to hear of your experience but am glad you are letting us know about this. We would like to know a little more and will have a specialist with the Office of The President reach out to you. Have a good day!
-LisaReview fromJames O
Date: 09/13/2022
5 starsJames O
Date: 09/13/2022
i wish all my business interactions were as smooth as when i dealt with Home Serve. One call when the problem occurred, One to finalize everything and then a follow up to make sure I was happy with the service provided. I expect to be a satisfied customer for many years to come with Home Serve,HomeServe USA Corp.
Date: 10/03/2022
****** thanks for your feedback. I am very glad to know everything went smoothly for you. Have a good week!
-LisaReview fromElaine F
Date: 09/12/2022
5 starsHomeServe was a lifesaver. Broken main sewer line from my property to the
street. Both service companies were very knowledgeable. Job was done in a timely matter and properly. Communication was terrificReview fromAdan G
Date: 09/12/2022
5 starsAdan G
Date: 09/12/2022
Brandon was very nice and helpful and very knowledgeable he deserves a 10 he did a very good job. Thank you Brandon and home service.HomeServe USA Corp.
Date: 10/03/2022
***** thank you for your feedback. I am glad to hear that our plumber Brandon got your issue resolved. Have a good week!
-LisaReview fromGeneva G
Date: 09/12/2022
5 starsGeneva G
Date: 09/12/2022
Great Service. Prompt call back. Customer service is awesome and the service providers were very professional and knowledgeable. Would highly recommend this company.HomeServe USA Corp.
Date: 10/03/2022
******* thanks for your recommendation. We truly appreciate you! Have a good week.
-LisaReview fromEdward H.
Date: 09/07/2022
5 starsEdward H.
Date: 09/07/2022
Home service did a great job on the company they sent out to check a/c. And the company they sent out did a great job.HomeServe USA Corp.
Date: 09/09/2022
******* thank you for your review. I am glad to hear the technicians we sent did a good job also. Have a good day!
-LisaReview fromPamela M
Date: 09/07/2022
5 starsPamela M
Date: 09/07/2022
I am always satisfied with the knowledge of the techs.HomeServe USA Corp.
Date: 09/09/2022
******* thank you for your feedback. Glad to know our techs are providing great service! Have a good day.
-Lisa
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