Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,559 Customer Reviews
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Review fromPeter L
Date: 09/07/2022
1 starPeter L
Date: 09/07/2022
I have had 6 breaks to main water line in 24 months. Last 4 plumbers have recommended a new water line replacement stating that I should exp[ext more leaks. A bid was placed for a new waterline and Home Serve rejected this bid. Another bid has been entered but nothing yet.
When home Serve has been called for the last 4 leaks there has been a delay of up to 5 days. No water, no toilets. HS did not take it upon themselves to find a plumber to it earlier. I had to make several calls to find someone else and sometimes they did not call me back to tell me that they had found someone new. I have had to pay exorbitant water wills for the leaks. They pay for the repair and I pay for the water.
2 leaks ago there was a leak that couldn't be located. HS did not have a leak detection service to come find the leak. The meter was spinning and no help. I finally found the leak myself and they came to repair.
I have asked for a manager or supervisor to call me over the past 3 weeks and no one has had the courtesy to call me.
HomeServe USA Corp.
Date: 09/09/2022
****** thank you for letting us know about your concerns. We will have someone in the Office of The President follow up with you to see how we can help get this resolved. Have a good day!
-LisaReview fromSheia O
Date: 09/05/2022
5 starsSheia O
Date: 09/05/2022
Home Serve has treated me very well! I recently had a leaking pipe in my bathroom sink. They sent ******* ******** to fix it and as usual they did a great job and not only replaced the pipe but also cleaned out the aerator on my sink so I get better water pressure! Thank you Homeserve and thank you ******* *********HomeServe USA Corp.
Date: 09/09/2022
****** thank you for your feedback. I am glad our contractor was able to get this resolved for you. Have a good weekend!
-LisaReview fromJeff D
Date: 09/01/2022
5 starsJeff D
Date: 09/01/2022
So helpful. I called homeserve with a drain issue. They immediately connected me with a local technician who came out the next day.HomeServe USA Corp.
Date: 09/09/2022
***** thanks for your review. We aim to always provide you with service like that. Have a good week!
-LisaReview fromTina S
Date: 09/01/2022
5 starsTina S
Date: 09/01/2022
I am so happy I bought the water and sewer line protection due to several blockages. Fred was able to brake through the blockages with ease and without any construction issues.
I have a older home and expect to see more upkeeps in the future.
Sincerely,
****HomeServe USA Corp.
Date: 09/09/2022
***** thank you for choosing Homeserve. We hope to always be able to help when you need us. Have a good day!
-LisaReview fromDeborah D
Date: 08/31/2022
5 starsDeborah D
Date: 08/31/2022
Great service. Knowledgeable plumber and also friendly. He fixed the problem fast.HomeServe USA Corp.
Date: 09/09/2022
******** thanks for your feedback. I am glad we were able to get that taken care of for you. Have a good weekend.
-LisaReview fromGertrude H
Date: 08/30/2022
5 starsGertrude H
Date: 08/30/2022
Home Serve is always there to serve and take care of your needs. They always have a professional attitude and understanding when requesting repairs. Thanks Home Serve for being here when needed.HomeServe USA Corp.
Date: 09/09/2022
********* thank you so much for your review. We appreciate you choosing Homeserve and hope we can always help when you need us. Have a great day!
-LisaReview fromArash M
Date: 08/25/2022
1 starArash M
Date: 08/25/2022
If i could give no star, i would!!
This is my second review and i will post my review until somebody responds to it.
Back in 2018 and 2019, we had back up sewer problems and we were recommended to buy home serve protection for sewer problems. We bought one and in 2020 they hire ****** ******** to replace the sewer pipes up to the main. Well, we though they replaced all the pipes up to the main one, BUT THEY DID NOT. We started having the same back up problems in 2021 to the point that in December 14 , home serve sent the same plumber ****** **** *** **** ** and he explained that he did not replaced all the pipes to the main, but he snaked it and we were fine until May 2022, we had the same big problem and home serve took 3 days to come and fixed the problem. We have 2 kids and guests and we could not take showers, Cook or use toilets. It was a disaster to get a hold of them. Their manager Kentra was able to get a **** ****** to fix sewer, and we explained the problem and he said to contact him after, that his main concern was to fix the sewer. I tried calling him and I left him 3 messages and no luck. Home serve should replace all the sewer pipes to the main, as it should be, as per contract!! We need your help to have them call us. Thanks.HomeServe USA Corp.
Date: 09/09/2022
****** I am so sorry to hear about the troubles you have had with your sewer repair! We will have someone from the Office of The President reach out to you to see how we can get this resolved. Have a good day.
-LisaReview fromThom M
Date: 08/25/2022
5 starsThom M
Date: 08/25/2022
Home serve are a great company that has you covered when the unexpected happens!! My water line outside my home busted and they were on top of getting a contractor to assist the damages both ******* ******** and Home Serve got the job done and done right . No unexpected expenses just two great companies working together in unison to fix the problem.. Thanks Home Serve and ******* ******** for a job well done with top notch customer service and quality workmanship..HomeServe USA Corp.
Date: 08/27/2022
***** thank you so much for your feedback. I am glad to hear you were happy with your service and technician. Have a good weekend!
-LisaReview fromLee A
Date: 08/23/2022
5 starsLee A
Date: 08/23/2022
The entire process was simple, straightforward and ultimately handled. Not much else could I ask for in the entire transaction. Called into HomeServe and in a short order was contacted by Messer Plumbing and Heating and we scheduled a service date. They came ontime and provided great communication as to the status of their arrival. They worked quickly, cleanly and effectively and the job was completed within two (2) hours. Signed the receipt and they were on their way.......excellent!HomeServe USA Corp.
Date: 08/27/2022
**** thank you for letting us know about your experience. I am glad to know our contractor provided excellent service. Have a good weekend!
-LisaReview fromGregory C
Date: 08/18/2022
5 starsGregory C
Date: 08/18/2022
When our air conditioning quit producing cold air we called HomeServe and they worked with us quickly to contact a local HVAC repairman. The repairman arrived quickly and solve the issue within just a few minutes. They were professional and extremely proficient. We received follow up calls from HomeServe to make sure our problem was solve. We had no out of pocket expenses. I am very satisfied with Home Serve.HomeServe USA Corp.
Date: 08/29/2022
******** thank you for your feedback. I am glad we were able to get your AC problem resolved quickly. Have a great day.
-Lisa
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