Reviews

This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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HomeServe USA Corp. has 34 locations, listed below.

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  HomeServe USA Corp.

  45 Glover Ave Fl 6 Norwalk, CT 06850-1238

  
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  HomeServe USA

  PO Box 267 Annapolis, MD 21404-0267

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  Home Service USA Repair Management Corp.

  PO Box 2172, Binghamton, NY 13902

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  Home Service USA

  PO Box 873 Northbrook, IL 60065-0873

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  Home Emergency Insurance Solutions

  P.O. Box 11594 Richmond, VA 23286

Review Details

• Review fromAnthony S.

  Date: 07/28/2022

  1 star
  This company has terrible customer service. I have been calling from July 7, 2022 to resolve my issue. I can’t get any answers from customer service representatives. I have asked to speak to a Supervisor and told a supervisor will call me back in 24-48 hours. I have never received a call back from a supervisor or anyone else from Homeserve.

• Review fromJacqueline G

  Date: 07/28/2022

  1 star
  If I could give zero stars I would. I have been having issues since Memorial Day weekend. My sewage line was backed up and a contractor was sent to my house and they left causing damage to my main drainage system because they admitted they were not experienced enough for the job. HomeServe has yet to send anyone out to fix my problem or repair my main drain, we had to call **** ***** and pay out of pocket after 7 days without water. I was told in 6/23/22 I would be receiving a reimbursement check for $1050 and the check was never sent. I have emails and phone calls for the past 30 days saying that a contractor will call me in 24-48 hours to repair my main drainage system and no one has called. I am fully starting to believe this company is a scam. I would never recommend this company.

• Review fromArno K

  Date: 07/26/2022

  1 star
  Beware of the water line package you buy. The basic one doesn’t include Debis removal and doesn’t repair what they damaged in the process of fixing the water line. I called, after that I messaged through their website to confirm. My waterline starts under the city sidewalk. I was told that they would leave it in a “safe” state. When I asked they said this could simply mean leaving cones to warn pedestrians, leaving me with the bill to find a company to repair the cement sidewalk. I then asked about debris, if this meant that they could leave a mountain of debris on my lawn for me to remove. They said yes. So I would need to hire a company to repair my lawn and another to remove debris. When I told them this could potentially leave me with thousands to pay out of pocket, they told me to consider their bigger packages. What a ripoff.

• Review fromWilliam K.

  Date: 07/26/2022

  5 stars
  My service was excellent. No problems at all. Service person went the extra mile to find a solution and solve my situation on the spot. I really appreciated his effort.

• Review fromRena C

  Date: 07/26/2022

  5 stars
  Recently, after having a number of issues in need of simple repair in my home. Also, since being a widow and no longer privileged with having the help from my spouse to fix things, in my home, I was fortunate to have purchased several Home Serve protection packages. This was a life saver for me.
  While taking to the BBB to write this review I noticed there were many bad reviews for HomeServe. Fortunately, I am not a victim of mistreat, like some others. My review is totally different. I am grateful for the patience, cooperative and dedicated staff currently serving me at HomeServe USA.
  It is not my intent to criticize the company, nor do I intend to favor the company. After reviewing the poor reviews, if there were some issues in the past, they did continue to present such issues when I was in contact with HomeServe. This could very well mean that their administration worked very efficiently to correct the representation of those employees who caused the negative issues. Going forward, hopefully their goodwill efforts will continue for the community.
  Again, I am grateful for the services rendered in my great city and particularly with HomeServe USA, hoping they will continue their great work for the ******** ********* area in which I call home and have been residing over 70 years.

• Review fromSharon R

  Date: 07/26/2022

  5 stars
  I always get good and quick service and the technicians are knowledgeable and take the time to educate me so I have less problems.

• Review fromClidege P

  Date: 07/26/2022

  2 stars
  First, I was frustrated by the fact that the technician called me an hour before the window of my service to tell me he was 15 minutes away and I was no where near the house. I mentioned this to him and he asked me at what time I would be there and I told him at 12pm, which was the beginning of the service window (12pm-4pm). At 12pm, he was nowhere to be found. At 12:32pm, he called to tell me he was 15 minutes away. When he got there closer to 1pm, I showed him the outlets that had issues and he stated I could only change 4 and I had to choose which ones. I did that and he started working. It took no time for him to finish and he asked for me to meet him outside to sign the paperwork. Hindsight being 20/20, I would have gone behind him to check his work. Everywhere he replaced an outlet he left a pile of mess: wrappers, dust, old screws, old outlets, old outlet plates. I was really disappointed that he didn't have the decency to clean up after himself or tell me that he was leaving a mess behind.

• Review fromKaren O

  Date: 07/26/2022

  5 stars
  Home Serve was very effective. I have had to call on this company twice for help with leaks in my main water line. Each experience was first-rate. They were prompt in calling in a good plumber or plumbing team and getting the leaks fixed. Their insurance program is certainly worth the money.

• Review frommm m

  Date: 07/26/2022

  5 stars
  they are the best. i requested them and as usual the were 5 star

• Review fromsan w

  Date: 07/26/2022

  5 stars
  Great service. Whenever I call them regarding an issue I have coverage for, they find me a contractor to fulfill the request in a timely manner.