Reviews
This profile includes reviews for HomeServe USA Corp.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,561 Customer Reviews
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Review fromMarilyn T
Date: 06/20/2025
5 starsMarilyn T
Date: 06/20/2025
HomeServe USA sent Brandon from *** ******** and this is the second time Brandon has been to my home. I trust him!! He is so reliable and I would recommend him and his company to anyone. I was so grateful to him and to HomeServe USA because they waisted no time in getting someone out to my home and Brandon took care of the problem and again and MOST importantly, I TRUST Him. And that is most important to me. Thank you, Brandon and Trish and thank you HomeServe USA. Thank you for your prompt attention to my urgent concerns. Greatly Appreciated and Very Satisfied Customer!!!!!!!!!!! ******* **********
HomeServe USA Corp.
Date: 06/24/2025
*******-So glad to hear that your experience was positive and that we were able to assist. Let us know if you need us again. -WinonaReview fromKimberly L
Date: 06/20/2025
5 starsKimberly L
Date: 06/20/2025
Hello ******** **
Thanks for taking the survey we sent after your HomeServe repair was completed by ******* ******** Services. We really appreciate your feedback, especially your 5-star rating! And on top of that, thanks for the comment you left too:
Our Water Leak Was Detected And Repaired Quickly By ******* ********* With Even Better Customer Service from HomeServe Than We Expected! We Were Communicated With Each Step Of The Way. We Highly Recommend Having HomeServe Insurance!HomeServe USA Corp.
Date: 06/24/2025
*********So glad to hear that your experience was positive and that we were able to assist. Let us know if you need us again. -WinonaReview fromJerry M
Date: 06/20/2025
5 starsJerry M
Date: 06/20/2025
Rodney got here , went right to work. He explained what he was doing and gave me a checklist of what he did. Everything was in good shape, so we were good to go. That’s what I wanted from Home Serve, that’s what we got. Perfect!HomeServe USA Corp.
Date: 06/24/2025
******So glad to hear that your experience was positive and that we were able to assist. Let us know if you need us again. -WinonaReview fromMarcia C
Date: 06/20/2025
5 starsMarcia C
Date: 06/20/2025
The person who came to our home from HomeServe was very thorough and went through everything related to the air conditioner. He was very polite and very informative.HomeServe USA Corp.
Date: 06/24/2025
*******
Thanks for letting us know the Service Provider was polite and very informative. Please let us know if you need us again. -WinonaReview fromDave D
Date: 06/20/2025
5 starsDave D
Date: 06/20/2025
Quality Work For A Difficult Repair. Thank You! Would gladly hire againHomeServe USA Corp.
Date: 06/24/2025
*****So glad to hear that your experience was positive and that we were able to assist. Let us know if you need us again. -WinonaReview fromFay D
Date: 06/20/2025
4 starsFay D
Date: 06/20/2025
Unfortunately, The Part Wasn’t Covered By The Warranty, But Everything Else Was Great. The Appointment Was Timely, Communication Was Clear And The Plumber Was Very Nice. I’d Use Them Again.HomeServe USA Corp.
Date: 06/24/2025
***-Thanks for letting us know the Service Provider arrived in a timely manner, and the tech was very nice. So sorry that the part wasn't covered. Please let us know if you need us again. -WinonaReview fromSteve S
Date: 06/20/2025
5 starsSteve S
Date: 06/20/2025
Homeserve sent United Pluming (as requested) to fix a problem. Showed up on time. Friendly, competent and fixed plumbing.
Excellent service as always.HomeServe USA Corp.
Date: 06/24/2025
******Thanks for letting us know the Service Provider arrived in a timely manner., and the Tech was very friendly. Please let us know if you need us again. -WinonaReview fromCloris G
Date: 06/20/2025
5 starsCloris G
Date: 06/20/2025
We Are Highly Satisfied With The Services Provided. Would continue using Them Again For our household needs.HomeServe USA Corp.
Date: 06/24/2025
*******
Thank for the positive review. Please let us know if you need us again. - WinonaReview fromBernita H
Date: 06/20/2025
5 starsBernita H
Date: 06/20/2025
Our Electrician was Jamie, not Joseph. He was the best. He showed us what he was doing and now our switches have been fixed. Would recommend him to anyone who needs electrical helpHomeServe USA Corp.
Date: 06/24/2025
Bernita-So glad to hear that your experience was positive and that we were able to assist. Let us know if you need us again. -WinonaReview fromRenita H
Date: 06/20/2025
1 starPut in a service request for AC unit in attic leaking water through ceiling on Monday 6/16/2025.Rep stated they would reach out to vendor. Asked Rep would someone be coming out to home today. Her response was they had 24 hours to get someone out to house. Asked if water leaking from ceiling considered emergency Rep still repeated, they had 24 hours.No one showed up first day, so I resorted to drying water up in attic with towel and turning AC off in 90-degree heat and having 2- and 3-year-old children in the house. Called next morning 6/17/25 to find out if someone would be sent out. Rep stated no one had picked up my service request. Day 3 another return call still noone had picked up service request and Rep told me to get a shop Vac to suck up water. I then provided Rep a name of AC company and she stated they had to be a contracted vendor with Homeserve but list never provided of vendors they used so that I could reach out to them. Afternoon of day 3 received a text message stating someone would be out on Day four between 4 &6. After prolong waiting for AC to be serviced the ceiling plaster and boards started to sag (pictures are attached). Rep also told me they are not going to fix my ceiling even though its because prolong waiting that caused the damage. Forgot to mention that I told Rep on Day 2 that the plaster from the ceiling was starting to fall to the floor. Still not enough of an emergency to warrant expedited same day visit. Day 4 AC repairman came out and stated the AC needed to be replaced. AC coil not working. Rep from HomeServe calls to let me know that they would not be fixing or replacing unit I would have to work that out with the repair service. So, the 9000.00 coverage I had with Homeserve would not be serving my home.That is not what I was told when I signed up for this coverage (so surprised). I carried this coverage for situation/problem such as this. They tell you that the coverage eliminates stress of a huge cost but its not true. Beware
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