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Business Profile

Computer Hardware

WinZip Computing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid over $46.97 to WINZip for a year's subscription to antivirus software. But after three months of using that software, it stopped and asked for payment. I entered the S/N, but they said it was invalid and kept asking for a renewal of the software. What a deceiver company it is! ***** *** ***** ****** ******** ********* ** ****** ****************

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inability to cancel forthcoming renewal. WinZip has notified me that we will be charged for a renewal in 30 days. When I visit the site, it is impossible to find a link to cancel this renewal. There is no way to contact the company.

  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    website charged me for software not needed confusing website purchased software did not even install properly useless

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is ******** *****. I bought WinZip software form ****** and after 3 months it is showing that your software is outdated, they have put wrong software on retailers website, got email that I have to install it and I have followed steps and registered my brand new software but after few moments, software says, "YOUR SOFTWARE IS OUT OF DATE" Buy Software WINZIP Pro Suite... My question why WINZIP should not put old versions on ****** website if it was an older version, I have paid $54 and later software itself says that OUT OF DATE and buy WINZIP Suite..in another $65.00 I have to pay? I am attaching file, again it is showing it WINZIP Software is out dated, Do I have to pay every 3 months, no software in the world to charge quarterly. This company is so fake. ****** ORDER NUMBER **********

    Customer Answer

    Date: 12/13/2024

    I have not heard anything from the WINZIP Company. 

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Winzip Driver Updater with the addition of WinZip System Utilities Suite for an additional fee. I also purchased Winzip Disk Tools. I was sent License Keys for the Tools and Suite but not for the Updater, so I have never been able to use it to fix anything. It annoys me by popping up frequently and doing a scan, but NO FIX. I have contacted the company at least 10 times. My All-In-One computer is old, with Windows 7 on it, but it has valuable information on it, so I need to keep it running. The Updater wasn't expensive, about $30, purchased on 4/19/24, but I'm a poor widow so the cost was a hardship.

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I noticed a charge from WinZip on my credit card. I checked my email to see if I had any kind of confirmation email for this supposedly "recurring" charge and all I found was an email with an ad asking me to download the software for free. I have checked my system and I do not have any software downloaded. All I can think of is that occasionally I get other people's attachment on WinZip. I have written to them twice to no avail. What I don't understand is how they have my credit card number. I see from former complaints that this is a problem with this company. I want a complete refund.

    Customer Answer

    Date: 04/17/2024

    The Company contacted me directly after i wrote the complaint and returned my money

    Customer Answer

    Date: 04/17/2024

    Date Sent: 4/17/2024 10:19:48 AM
    The Company contacted me directly after i wrote the complaint and returned my money

  • Initial Complaint

    Date:01/08/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have taken an unauthorized payment. I had changed my **** card number three times somehow without my permission they retrived my number from where I do not know. I did not give it to them. They privious payment they had contacted me for purchase not this year. I do not need ****** as I bought new computer. Didn’t worry about cancelling it as I had changed my **** number and they shouldn’t have been able to get payment how they did I do not know.

  • Initial Complaint

    Date:11/03/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a continuing subscription with Winzip and I renewed it in August of this year. But, when I try to open any Winzip files, I get a dialog box popping up telling me that my 2 week subscription has expired and that I need to pay $54 to open said files. I have gone to the company website as well as via my email where all transactions and technical issues are communicated, I sent an email through the company website and no response thus far. I also used the Winzip help email and emailed for help regarding this issue. Thus far no response from that either. Normally, I would receive an acknowledgement email that I have contacted them. I have not go that response either. Any help in this matter will be greatly appreciated.

    Customer Answer

    Date: 11/03/2023

    Winzip did respond yesterday and acknowledged that amount was fully paid for subscription and they emailed me the access code credentials and registration. As of today, this matter is resolved.

    Sincerely,

    ******* ** ******

    P.S: They did apologize for the delay.

  • Initial Complaint

    Date:05/19/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Winzip Utilities has charged my credit card for a product I did not order! I requested they immediately put the money back on my credit card but I have not heard back from them. The receipt for the product is attached.

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wasn't paying attention and downloading an unrelated program - suddnly winzip with its popups started popping... every few minutes... telling me I needed to use an evaluation version or buy their app. No problem, says I. I will simply uninstall it since I never wanted it. First it refused to uninstall cause "some component was active". After I tried again and got it to uninstall, I was stunned to turn on my computer and still get this idiotic pop up. I had to take time out of my business day to figure out how not to have this stupid popup from a program I didn't even want harassing the hell out of me. This is intrusive, sleazy, and not at all acceptable.

WinZip Computing, LLC is NOT a BBB Accredited Business.

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