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Business Profile

Computer Hardware

WinZip Computing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I responded to an ad that claimed their product would fix my issues if outdated drivers as that was the problem according to their free check up on my desk top PC. I paid the fee to supposedly fix the problem and ever since I downloaded the winzip program I am inundated with ads popping up on my screen when I'm trying to use my PC. Also, the updater never worked and keeps saying there are other problems and I need to purchase more software to fix the new issues supposedly discovered by their free version of software I never downloaded to begin with, to my knowledge at least. I requested money back but they claim they have no proof with my name and other information that I purchased the product but sent me a link to cancel future payments. I am very frustrated with ad tactics that cause fear and cost more money to make the previous software work better. It's tech abuse at best and extortion. It shouldn't be allowed on any platform.

  • Initial Complaint

    Date:07/27/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON 5/16/22 I purchased an updated version of ******. I was charged and sent a registration code. The code says it is invalid. I have opened 3 support tickets and e-mailed multiple times explaining the situation and as of today I still cannot use the software I paid for. Attached is a copy of all the communications I have sent them. I have not got a single reply other than saying via auto reply that I must submit via their support website, which I have done 3 times! I cannot be the only one that is having this issue. I feel ****** is committing fraud here by charging for a service and then not providing it. The cost is minimal so most people probably just pay them the $30-50 again. I simply want the software that I paid for.

WinZip Computing, LLC is NOT a BBB Accredited Business.

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