Complaints

This profile includes complaints for Edge Fitness Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Edge Fitness Club

  50 Boston Post Rd Orange, CT 06477

• 

  Edge Fitness Club

  542 Westport Ave Norwalk, CT 06851-4431

• 

  Edge Fitness Club

  2300 Dixwell Ave Hamden, CT 06514-2108

• 

  Edge Fitness Club

  41 Monroe Tpke Ste 43 Trumbull, CT 06611-1315

• 

  Edge Fitness Club

  100 Newtown Rd Danbury, CT 06810-4193

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested several times to cancel my Edge membership. They refuse to cancel me and keep charging me to the point my balance is double what it was when I asked for it to be cancelled.

  Business Response

  Date: 03/20/2025

  The Edge Fitness Clubs has reviewed this complaint and the associated account. *** **** had an installment plan, where he was responsible for the agreement term. Therefore, he was not eligible to cancel early unless with proof of medical, move or military, per the terms of his agreement. The payments were not made and the account was eventually sent off to collections. However, this matter does appear to have been resolved by the local club who has now set *** **** up on their forgiveness plan as of 3/17/25.

  Customer Answer

  Date: 05/06/2025

  They have now charged me $1,000 more so now my total is over $1400. I have tried to come to an agreement with them and they haven’t offered me any decent resolutions 

  Business Response

  Date: 05/22/2025

  The Edge Fitness Clubs did agree to help *** **** out back in March, by signing him up on their forgiveness plan. This would have removed the collections status, and settled the debt at a much lower amount than the collections agency would require. Shortly after, *** **** decided against signing for this plan and it was cancelled out. The Edge Fitness Clubs no longer has ties to this membership, it is held by the collections agency.

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dispute against the edge fitness club:
  * I first started to contact them in late December by calling the main store to ask how I could cancel then being redirected to the customer support number. The store could not help me at all and I was hung up on as soon as I tried to mention cancellation. My membership contract ended in December and have been in open contract which I should have been able to cancel but they still tried to tell me that I was in contract. In January I started sending emails as a way to track my communications, first email is sent 1/30 and I reach out with all my info to try to cancel my membership. I was given another email and proceeded to contact that one instead, I hear nothing back. I then call the store again and they tell me to add *****” to the email which I did and I sent and I received no communication back. I have written proof of them giving me the incorrect email and depending on weather calls are recorded, that can be used as proof too. I finally decided to change my card number but somehow they got a hold of it and sent me a charge of $157.88 dollars and I just received an email saying that I would need to pay another $133.96 in order to finish my cancellation. In the process of trying to cancel my membership ive been hung up on, tried to be coerced into signing another contract, ignored, and have just felt overall disrespected. All I have asked is that the money they took from me after I requested cancellation be refunded but was denied that. It should never be this hard to cancel a membership and I do not believe what they are doing is ethical

  Business Response

  Date: 03/07/2025

  The Edge Fitness Clubs has reviewed this complaint and the attachments provided. The local club did direct *** ****** properly to *** ******* *********, to submit cancelation request. This policy is outlined in all membership agreements as well as on the company's website. It is not clear why *** did not receive her email until 2/11/25. The Edge will honor the date on the email that *** ****** attached and has cancelled her membership  out with nothing further due. All outstanding charges have been waived.

  Customer Answer

  Date: 03/08/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had notified the business that I wished to discontinue my membership on 2/5/2025. I was informed that I need to give a 30 day notice. I was already charged for the month of February on 2/2/2025. I therefore expected that I would not be further charged for the month of March. At the very least I would not be charged beyond March 5th (I.e to be charged pro rated from 3/2/25 to 3/5/25 given that my 30 day notice would be completed as of 3/5//25). But the business responded by email that they would charge me for the entire month of March in addition to the month of February. Even though I tried resolving this issue directly with them, they have continued to send me the same standard response, not even so much as escalating the issue to a manager. I would therefore like help in ensuring they don't unfairly charge me for the entire month of Match 2025.
  
  thanks

  Business Response

  Date: 02/19/2025

  The Edge Fitness Clubs has reviewed this complaint and the associated account. There is a standard 30 day notice requirement to cancel, which is based on the membership dues date. This is detailed in all membership agreements as well as posted on the company's website. *** ******** placed his cancel request after his February dues had already posted. Therefore, making him responsible for the March dues to satisfy the 30 day notice. There were no missteps found on the part of The Edge Fitness Clubs or their billing company, *** ******* *********. However, The Edge Fitness Clubs agrees to waive final payment as a gesture of goodwill. The membership is set to cancel with nothing further due and *** ******** will have club access through March 2nd.

  Customer Answer

  Date: 02/19/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:02/11/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Edge month to month is a big lie.
  I signed with edge because I was informed it was month to month subscription and I could cancel at anytime. I just requested the cancellation of my subscription, no only bc I don’t have permanent residence in **, and I am going back to **, but also because I never really was able to satisfactorily use the gym, since it is extremely crowded.
  Now edge put me in hold for 3 months until I be able to have get out of this subscription.
  What is the point of keeping a very unsatisfied consumer against his will. I would never recommend edge for anyone.

  Business Response

  Date: 02/13/2025

  The Edge Fitness Clubs has reviewed this complaint and the associated account. The Edge offers both open ended (no contract), as well as installment plans. *** ********* joined on an installment plan and is therefore responsible for fulfilling the full agreement term, she has 3 payments remaining. However, members are able to cancel early with proof of move, medical or military. This was explained to *** ********* as an option of ending her agreement, however she has not yet provided sufficient proof of move. Please refer to this link for all necessary details: ************************************************************************** Once *** ****** provides the required proof of move, with 30 days notice, her membership can be cancelled. If she does not follow through on this, her membership is already set to cancel upon fulfillment of her agreement term with 3 payments remaining.

• Initial Complaint

  Date:02/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm currently retired and in the process of moving to my new retirement home in ************, *** ******. Around the Thanksgiving season, I received a special promotion from the EDGE FITNESS CLUB, ***** ******.
  
  I responded to the special promotion and visited the local EDGE FITNESS CLUB. I asked about membership and the cancellation policy before signing up for their silver plan.
  
  In the month of December 2024, with zero balance due, I notified the Club's Sales team that due to an urgent family situation at my current address: *** ****** ***** **** ******* *** *****, I am unable to move to my new retirement in ************ until about three months. I therefore needed a FREEZE on my membership. If that was not possible, then I would have to cancel my membership.
  
  The Sales team clearly responded that my account has to be closed since they could not freeze my account for 2 or 3 months. I was informed that since there is no EDGE FITNESS in my local area in **** ******* *** *****, I meet the cancellation policy of EDGE Fitness Clubs.
  
  I was asked to provide a recent evidence of my residence at *** ****** *** **** ******* ** *****. i provided the proof. Unfortunately, the Sales Manager and Sales Team at EDGE Fitness have run me around for several weeks and made zero effort to close my membership account.
  
  Instead, I have been receiving harrassing phone calls and cellphone Alerts that my account is past due. That I must make payments etc.

  Business Response

  Date: 02/18/2025

  The Edge Fitness Clubs agrees to setup a freeze to start retroactively for the Dec – April dues. Billing will resume with his May 10th dues. All freeze time is added to the agreement term expiration date. If *** ******* is able to begin his use of the club sooner, it can be unfrozen. If his move is delayed beyond April, he may request an extension. *** ******* is advised to reach out to ********************************* if either situation arises.

  *** ******* be refunded for all charges with the exception of the annual enhancement fee. Please allow 3-5 business days for refund processing to credit card and 7-10 business days to bank account. Please be advised that if the billing accounts have been removed or blocked, it will prevent the refund from processing. Therefore, *** ******* is advised to update his billing so that the funds can be refunded back to the accounts they were billed to. 
  
  

  Customer Answer

  Date: 02/18/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  1. EDGE Fitness Sales team has not demonstrated professional integrity on this issue.

  2. EDGE Fitness team has made it very difficult for me to trust them with any frozen or continued membership.

  3. Due to a family situation at my current address in **** *******, **, my retirement relocation to ************ ** is on hold or may be canceled altogether.

  I will therefore respectfully ask Stewart Henderson and the EDGE sales team to permanently remove my name from their membership list.

  I also strongly advise that the constant txt messages and phone calls EDGE FITNESS, *** ******* etc requiring me to update my credit card or payment records should cease immediately.

  Sincerely,
  
  
  
  ***** ***** *******

  Business Response

  Date: 03/07/2025

  Although we do stand on that we tried to work with him on this, we ultimately did agree to cancel this for him and refund all charges. Our area director tried to contact him, but his voicemail was full.

   

  The only issue is that he may have blocked his account from us. In which case, the refunds will not go through. If that is the case, he will need to be issued a refund check and should contact us at ********************************* for assistance.

   

  Thanks,

  Jennifer

   

• Initial Complaint

  Date:02/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approached for a 1 dollar down membership but realized that many of the services I was interested in was not functional such as the tanning machine. so I called to down grade my membership I was told I could not. I was never told I could not cancel nor downgrade in the beginning. Stay away from this gym they use shady sales tactics and have horrible customer service

  Business Response

  Date: 02/13/2025

  The Edge Fitness Clubs has reviewed this complaint and the associated account. A copy of *** ******' signed membership agreement is attached for reference. *** ****** contacted the club asking to downgrade due to financial reasons. In-term downgrades are not allowed per the terms of membership agreement. She then stated her reason for downgrade was due to tanning and hydro massage chair not working. The equipment was up and running without issues. *** ****** then became angry and used inappropriate language when speaking to the team at the club when they tried to explain her agreement terms and club policies. No missteps were found on the part of The Edge Fitness Clubs.

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made the mistake of being a customer of Edge Fitness multiple times in the past ten years. However, their actions this particular time are particularly egregious. Trying to cancel this service is equivalent to pulling teeth. I have not utilized their services as a member in close to a year. Ive attempted multiple times going into their establishment, calling customer service, sending an email all in the hopes of cancelling the continued charges which have ballooned to over 500$ simply because they refuse to stop billing me even though I cannot get access to the gym through the continued charges.

  Business Response

  Date: 02/12/2025

  The Edge Fitness Clubs has reviewed this complaint and found 3 previous accounts for *** ******* (all listed below).

  Agreement # **********

  Cancelled for financial hardship in July 2022

  Agreement # **********:

  Signed up October 2022, went delinquent in Dec 2022 and sent to collections in April 2023

  Agreement # **********:

  Signed up in May 2024 , went delinquent in June 2024, sent to collections in October 2024

  There were no missteps found on the part of The Edge Fitness Clubs or their billing partner, *** ******* ********s. *** ******* was sent several notices regarding his past due balances, before the accounts were eventually sent off to collections. 

   

• Initial Complaint

  Date:01/28/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I joined the Edge ********** in June 2024. At the time my children were home for the summer. Once school started I signed up my youngest for Edge kids so I could attend group x classes during the day. When the edge kids employees would call me within 5 minutes each time saying my son needed to be picked up I decided to remove him from the edge kids membership. Then I decided to upgrade my membership to edge strong so I could attend the 7:30pm edge strong classes, since that is the only time my husband is home to watch the kids so I could attend classes. I attended each and every 7:30pm class since I upgraded my membership. Then, just 2 months later, the gym decided to get rid of those classes without notice. I contacted the gym several times playing phone tag and asking to downgrade my membership to the basic membership since the classes that I upgraded for are no longer offered. I got a response from an employee that said they can’t downgrade during contract, only upgrade and offered me two free personal training sessions. When I said no thank you I want my membership downgraded since now I’m paying for classes I can no longer attend due to the gym changing their schedule. The employee said she would speak with her manager to try to resolve and call me back with a resolution that following Monday. It’s is now a week later from the Monday she said she’d call and I haven’t heard anything from the gym and I cannot get through to anyone when I try calling. All I want is to downgrade my membership to the basic membership that does not include the classes since they took away the only classes I could attend. I don’t think this is an unreasonable request. The only reason I signed up for this membership was because of those 7:30 classes. Then the gym decided to do away with them. I think a fair solution would be to let me fulfill my contract with the most basic membership pricing. But at this point I would really prefer to just cancel my membership and find a new gym.

  Business Response

  Date: 02/19/2025

  A reason for cancellation or downgrade has not been approved. Our class schedules are all subject to change. The team is always reviewing class offerings and this time slot could also be added back if the demand is there. *** ********’s membership also gives her access to all of the other studio fitness and spinning classes, as well as a whole list of other amenities. The Edge Strong classes that *** ******** is referring to, are actually now an additional service to the membership, with an additional charge (for new members as of Jan 1). Additionally, the club has given *** ******** 2 complimentary personal training sessions.

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter constitutes a formal complaint regarding my Edge Fitness membership agreement (number *****) and the deficient handling of my personal training cancellation request at your ****** location (5029 ******* ******* ** *****). I am requesting immediate action to resolve the following issues, and I specifically request a full refund of the $500 in unauthorized charges for personal training sessions after my stated cancellation date, not a “session balance” for unused training sessions. Had my cancellation request been properly processed, any remaining sessions would have been used prior to the effective cancellation date.
  On 8/22/24, I informed my trainer, Richard D****, of my decision to discontinue personal training services due to financial constraints, effective 9/22/2024. I was not made aware of the requirement to formally cancel with management and was subsequently charged $500 for training sessions after my stated cancellation date. To present date the remediation regarding the resolution has proven to be protracted. Primarily due to the experience of the high attrition rate which is evident because every communication to date has been deferred to the termination of the designated staff member nullifying a point of contact to address this issue.
  Whilst being apprised of this affliction within the company as Edge Fitness struggles to properly staff the front of the house to ensure optimal consumer compliance, I contacted your Edge Fitness ****** location and spoke with then-manager, Stephon, on 9/11/2024 and was assured that the issue would be resolved. However, numerous billing errors persisted and further attempts to contact Stephon were unsuccessful due to his disappearance, because after his termination my request that was submitted prior to his dismissal was invalidated. This lack of communication and follow-through is deplorable."Furthermore, my experience with personal training services at Edge Fitness fell far short of my expectations.

  Business Response

  Date: 02/12/2025

  The Edge Fitness Clubs has reviewed this complaint and has not found any training services under the account of *** *******. In order to research this matter, the name of the member with the services in question, will need to be provided.

  Customer Answer

  Date: 02/13/2025

  I did make sure to include the membership account information information on the initial response. I did include the screenshots to ensure that what I am seeing is the same thing that you are seeing on the account. I am also on the account with Monique ****** B*****, but I didn't see anything linking the two accounts. I do have outstanding sessions left that have not been utilized due to the 2 trainers previously being changed. 

  Business Response

  Date: 02/26/2025

  The Edge Fitness Clubs has reviewed this complaint and the associated accounts. The training services are attached to Monique B*****.

  The training contract and cancel process was explained to both Ms. B***** and *** ******* at the time of sign up. All cancelations require 30 day notice and must be done in club, with a manager, requiring signatures. Member is then provided with a copy of the cancelation document. This is explained in the training contact (attached for reference), as well as posted publicly on the company's website - *************************************************************

  *** ******* called the club and spoke with a fitness manager regarding the cancelation. He was then advised again of the policy. The fitness manager then put the cancel in. Cancel document is attached for reference.

  *** ******* had mentioned that the cancel was for medical reasons. The fitness manager advised that if he were to provide a medical note, the last payment could be waived. However, a medical note was never provided, member continued to check into the club and also used all but one of the training sessions. There is one session remaining that can be used for up to 12 months from the issue date.

  There does not appear to be anything further needed from The Edge Fitness Clubs as services were used and club processed cancel.

  Customer Answer

  Date: 02/26/2025

  Complaint: 22858065

  
  

  I reject this response due to discrepancies. My medical history was disclosed during the initial intake, prior to training commencement. The online cancellation policy was not communicated to me, and my requests for a contract copy remain unfulfilled. Given my gym membership and session payments, I question the difficulty in providing or emailing the documentation. The process has been unduly protracted, with inconsistencies between payments and service delivery. The service fell short of expectations, and the arbitration process has been excessively lengthy, nearing the contract's expiration next month. My dissatisfaction stems from both the service quality and the unnecessarily complicated resolution process, irrespective of my gym usage. I assume the issues are due to the high turnover of staff members at the Edge ****** location, but I never saw the exact date of termination or who properly processed the cancellation because the trainer never completed the process explanation. At that time I wasn't able to speak to a manager because I was told the manager isn't available at the night time and that's my availability to workout at that time. So in all honestly I can't understand why I was told the manager isn't available in the night time but I spoke to a manager at night time on one occasion which wasn't consistent with the original statement of a manager being available 

  Business Response

  Date: 03/10/2025

  The Edge Fitness Clubs is holding firm to their previous response --- 

  The Edge Fitness Clubs has reviewed this complaint and the associated accounts. The training services are attached to Monique B*****. The training contract and cancel process was explained to both Ms. B***** and *** ******* at the time of sign up. All cancelations require 30 day notice and must be done in club, with a manager, requiring signatures. Member is then provided with a copy of the cancelation document. This is explained in the training contact (attached for reference), as well as posted publicly on the company's website - ************************************************************* *** ******* called the club and spoke with a fitness manager regarding the cancelation. He was then advised again of the policy. The fitness manager then put the cancel in. Cancel document is attached for reference. *** ******* had mentioned that the cancel was for medical reasons. The fitness manager advised that if he were to provide a medical note, the last payment could be waived. However, a medical note was never provided, member continued to check into the club and also used all but one of the training sessions. There is one session remaining that can be used for up to 12 months from the issue date. There does not appear to be anything further needed from The Edge Fitness Clubs as services were used and club processed cancel.

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2024, I signed up for a gym membership and decided to add personal training sessions at a rate of $219.99 for four sessions per month. I was informed that I was committing to a two-month agreement. Unfortunately, due to personal reasons, I was unable to attend the sessions.
  
  In December, I contacted both the gym and the corporate office via email to cancel the personal training sessions. The corporate office directed me back to the gym, but I received no response from the gym itself. On January 2nd, I spoke with Caleb at the front desk to cancel the personal training sessions, and he confirmed the cancellation.
  
  Despite this, on January 15th, $219.99 was withdrawn from my account. I emailed the gym on January 20th but have yet to receive a response. To date, $879.96 has been withdrawn from my account, while I’ve only used $54.99 for two training sessions.
  
  Chelsea, the trainer, has removed all training sessions from the calendar from December and on.
  
  I am requesting a refund of $439.98, as I attempted to cancel in December. If this is not possible, I ask for at least a refund of $219.99 for January. Additionally, I would like to cancel my gym membership. Thank you.

  Business Response

  Date: 02/12/2025

  The Edge Fitness Clubs agrees to refund the January PT payment. All services and membership have been cancelled with nothing further due. The refund will come in the form of a refund check, therefore Ms. ****** is asked to verify her current mailing address either via response to this complaint or via email to *********************************. Once address has been verified, the refund will be submitted.

  Customer Answer

  Date: 02/13/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  My mailing address is:  * ***** ***** ****** **  *****

  
  
  
  Sincerely,
  
  
  
  ******** ******