We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health Club

Edge Fitness Club

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Club.

Reviews

This profile includes reviews for Edge Fitness Club's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Edge Fitness Club has 39 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.28

    Average of 53 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ojanee D.

      Date: 08/17/2022

      I had a personal trainer for a 2 month minimum for the edge fitness in Fairfield, Ct. I gave my 30 day notice as per clubs policy. My last payment was made on May 5th of 2022 in the amount of $363. However, I updated my primary account to just one debit card oppose to two in August. The day after me updating my account, I find attempted charges of $363. I immediately call the gym, minus the fact that I have been calling them practically every day because I was having other problems with them. The person I spoke to told me everything was fine and that my payments were up to date, so I let it go and believed him. After that call, I’ve been getting charged every single day. I’ve called them back and they have told me they will give a call back in 30 minutes, after me already being on hold and switched off by multiple people. I’ve never received a call back. I waited a day and I emailed the fitness trainer manager Zach. This is the same person that I’ve sent proof of payment to, and proof of me being continuously charged every single day. He has been no help to me. No one at that gym has been any help, and they’re trying to make me pay for a payment that I already paid for. It’s ridiculous. I will never go to the edge again, at least not with that particular club. They are horrible when it comes to customer service. I just need my issue resolved because im tired of being continuously charged everyday for a service I already paid and cancelled.

    • Krystal C

      Date: 08/15/2022

      This Gym has been making me jump through hoops for about a month now. I have really bad mental health and other health issues and the gym just isn’t going to work for me. So I emailed to cancel my membership. I got denied and the stated I needed a doctors note. A DOCTORS NOTE????? Whatever I go and get a doctors note. They denied me again. Wtf?? They state that the note needs to say that I can’t work out for 6 months or longer. I call my doctors office and have them write that up. I send it to their email again. Once again denied. It’s a doctors note via email. It’s not signed. Edge states it needs to be signed. I email them back telling them I can not go to the gym due to medical conditions and they just keep sending the same automated email telling me they denied my cancellation. Now today (15Aug22) they start highlighting the requirements. And I’m telling them to call my doctors office because it stated they’d do that to verify. I am completely over this situation. Do not go to this gym.

    • Amina K

      Date: 08/11/2022

      The edge fitness is not being fair with female customers. They provide a separate facility for women only, which is great, however they’re charging women 39.99 a month for use of this room. The area and the equipment provided is not even a quarter of the main gym itself. The womens gym area is so small and they’re expected to pay more. Corporate, I kindly ask you to look into this. Especially ******** ******** facility. Some of the machines don’t work and at times it gets crowded in there. The main gym has much more equipment plus the cinema. Something has to be done. Edge fitness your charging the womens only side way too much with a lot less room and equipment to use. Please lower your cost so we can still come and take care of ourselves.

    Edge Fitness Club is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.