Business Profile

Internet Marketing Services

Clarus Commerce, LLC

Headquarters

Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

125 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/18/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking through my bank statement and noticed a charge from January 17, 2024 for $19 from FreeShipping****. I called my bank to have them cancel my card and file a claim for fraudulent activity. We went through my bank account. They charged me since August 14 initially with two dollars and then every month after that $19. I then contacted the website that was charging me and they said that I had clicked a $10 cashback option when I made a purchase online which I did not. I told them that the only online purchase I made around the same time that I got the initial charge was from ****** and they said we partnered with ******. However, when I looked at my ****** purchase history, the only thing I purchased from ****** around that time was from August 20, 2023, which would have been six days after they initially charged me. I was charged twice in the month of August first for $2 (8/14) then a week later (8/21) for $19. I had them cancel a membership that I never signed up for.
Business Response
Date: 01/22/2024
I write in
regards to the above referenced complaint submitted to your office by Ms. *****. We regret any
confusion or inconvenience she experienced when doing business with our company
and trust that this letter will address her concerns.

Our records show that on August 13th, 2023, after making an
online purchase, Ms. ***** was presented with an ad banner
promoting our FreeShipping**** program.

Ms. ***** clicked
on the banner and arrived on our order registration page, which provided full
details about our money saving membership program and how she can try
the program for 7 days for $2.00. The
terms on that page, titled “Offer Details,” explained that if she did not
cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the credit card account
that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states“I
agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. *****
a welcome e-mail to the e-mail address she provided upon enrollment that
included full information on how she can access and enjoy her program benefits
and reiterating the program billing terms.

Ms. *****’s
membership was canceled effective 1/17/23 at her request. We received a dispute
from her bank for two membership fees of $19.00. These membership fees were refunded,
and we have issued a full refund of the remaining membership fees as a courtesy.
The total refund will be $116.00.

Again, we regret
any inconvenience this may have caused Ms. *****.
Customer Answer
Date: 01/25/2024

Complaint: ********

I am rejecting this response because: Per my bank account transactions and bank statements, I never made an online purchase on August 13, 2023. I did not make an online purchase until August 4, 2023 through ********* for online video games so the ad banner that was mentioned would not have shown up. Then the next online purchase I made was on August 16, 2023. Two days after I was charged the $2 trial fee. The $2 trial fee was posted on August 14, 2023, which indicates that I should have made an online purchase either August 13 or August 14, which I never did. I do not make many online purchases or mail out things so paying for a membership for free shipping would not make any sense. I have already received a refund from my bank for the charges however the business practices used by this company are “shady” at best.

Sincerely,

****** *****
Business Response
Date: 01/25/2024
Sorry for the confusion, please allow me to clarify further. First, we never bill an account without authorization. When you signed up, the terms of the offer were displayed, and you are required to accept them in order for registration to be complete and your membership active.

These terms are displayed in the enrollment process on the second page of the form, they are displayed on the new member welcome page, and send a third time in the welcome email. We also ask a security question and you must provide a password along with all other billing info to ensure that you are aware of the program you are registering for.

Again, we do apologize for any inconvenience.
Initial Complaint
Date:01/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a membership with **.FreeShipping****. They formerly operated in good faith and paid out on claims. My email address has been the same for 8 years and claims for free shipping have always been submitted via the same email address. We are supposed to be reimbursed for original shipping, return shipping, earn 10% cashback on purchases, and also price protection. And now they are bilking me out of hundreds of dollars. They're saying they don't get any of my backup documentation to prove my claims. Instead of my fun & reliable cashback, they're acting like I'm filing an insurance claim for thousands. I've called and asked for a review. They say they are escalating it. Then I start correspondence via email and they all say they aren't getting my emails. After 8 years of reliable service, they aren't getting my emails? I even re-sent them all. And now they're saying how they just can't pay out for a claim that's over 30 days bc they all say they didn't get the documentation. But I emailed it, and I emailed it on the exact day it was due. I even get a replay email acknowledging my emails. I ask for an investigation, I ask to speak to supervisors. I correspond with people via their ******* email and cannot get a resolution. I only recently became aware that there was any problem with my emails allegedly not getting though. Some of them certainly do go through. When this issue happened a few years ago, I was able to speak with someone on the phone and pay for those claims was released. I have paid at least $100 out to the business for this membership, and am out the claims on the shipping, return shipping, and now they have also made the price protection so onerous, that it is barely possible to ever claim when two items might be called slightly different things at a different store even when they are the same item. Some stores add more description in the title, but it's the same item. I want to be paid for my claims.
Business Response
Date: 01/25/2024
I write in
regard to the above referenced complaint submitted to your office by Ms. ****.
We regret any confusion or inconvenience she experienced when doing business
with our company and trust that this letter will address her concerns.

Our records
show that all submitted claims have been approved and the approved claims will
be included in the next savings payout in February.

Freeshipping****
requires proof of purchase in order to process rebate claims, once the
requested proof of purchase is received our team processes these claims as quickly
as possible, and eligible claims are included in the following month’s savings
payout.

Again, we
regret any inconvenience this may have caused Ms. ****.
Initial Complaint
Date:01/08/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company falsely put my account on hold. I am an avid couponer and will stock a lot of things that I can get a better deal on than anywhere else. If I see a unbeatable deal for something I buy, I buy it. They accused me of reselling things.
Business Response
Date: 01/10/2024
I write in regard to the above
referenced complaint submitted to your office by ****** ******.
Our records indicate that on
November 15, 2023, ****** ****** joined our FreeShipping**** membership program
(“Program”) that offers cash back on eligible purchases as well as other member
benefits.
Upon signing up for the
Program, ****** ****** had to agree to the Program Terms of Service
**********************************************). The Terms of Service state: By
joining FreeShipping**** and accessing your benefits, you give FreeShiping****
permission to review your account with participating stores whenever we suspect
fraudulent or inappropriate activity.
We have sent an email to ******
****** requesting the original receipts for their orders in order to complete a
review of the account and confirm it is being used in compliance with the Terms
of Service.
We have not yet received the requested
information in order to complete a review of the account. As soon as we receive
the requested information, our team will review it as quickly as possible and
respond to ****** ****** via email.
We do apologize for any inconvenience
this has caused ****** ******.
Customer Answer
Date: 01/10/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

****** ******
Customer Answer
Date: 01/10/2024

Complaint: ********

I am rejecting this response because:

Sincerely,

****** ******
Customer Answer
Date: 01/10/2024
Freeshipping is randomly accusing me of stuff. I have them in explanation and they don’t care. I am an avid couponed and stock up heavily on things if they are cheap enough and I am not sure I would get more of it for such a good price. If they want order confirmations, they should be contacting the retailer directly.
they want me to provide order confirmations, but don’t accept screenshots. SCREENSHOTS ARE THE ONLY WAY FOR ME TO SEND YOU ORDER CONFIRMATIONS. it makes no sense
Business Response
Date: 01/22/2024
Hello,
Our records show we sent an email to Mr. ****** on 1/11/24 requesting the following:
Please provide us with the order confirmation e-mails for the following orders. Proof-of-purchase documentation must display the following information: items purchased, purchase price, billing information, retailer information, shipping and handling charges, and sales date.

Unfortunately until the requested order confirmation emails are received we are unable to complete a review of the account or process any further cash back.
Thank you
Initial Complaint
Date:12/26/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been paying this company a monthly fee for their services for the past several years. It is currently $19 per month which is almost a 50% increase from what it was a year ago. Regardless, they provide 10% cashback and reimbursement of shipping fees for approved online stores. They only provide payouts on the 15th of every month. I had several pending payouts for cashback (as well as unresolved past payouts from previous months) and shipping fee reimbursements awaiting payout on 1/15/24. I received an email yesterday stating my account was cancelled when I had not requested to cancel the account. I feel this is an attempt for the company to not pay me the pending payouts from my account. They just recently allowed members to upload receipts for shipping expenses on the website which further reduces the paper trail that I can produce, as previously I had to send it via email and could substantiate all of the claims I submitted. I feel this is yet another indication of them trying to get out of paying me what I am owed.
Business Response
Date: 01/02/2024
I write in regard to the
above referenced complaint submitted to your office by Ms. *******. We regret
any confusion or inconvenience she experienced when doing business with our
company and trust that this letter will address her concerns.
Our
records show that Ms. ******* membership was canceled in error on 12/21/23. It
was reinstated on 12/26/23 and an email was sent to Ms. ******* to notify her that
it had been canceled in error and reinstated.

All
submitted claims for December have been approved and will be included in the January
savings payout.

Again, we regret any inconvenience this may have caused Ms. *******.
Customer Answer
Date: 01/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:12/13/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They some how stole my banking information. I never gave it to them and they most likely did it to other people
Business Response
Date: 12/13/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. ****. We regret any confusion or inconvenience
he experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on September 10th, 2020, after making
an online purchase on ********, Mr. **** was presented with an ad banner
promoting our FreeShipping**** program. Mr. **** clicked on the banner and
arrived on our order registration page, which provided full details about our
money saving membership program and how he can try the program for 7 days for
the trial fee of $2.00. The terms on
that page, titled “Offer Details,” explained that if he did not cancel his
subscription by the end of the trial, his subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that he provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. **** a welcome e-mail to
the e-mail address he provided upon enrollment that included full information
on how he can access and enjoy his program benefits and reiterating the program
billing terms.
As a courtesy, I have issued a full refund back to Mr. ****’s
account. The total refund will be $447.00
and should post back within 2-5 business days.
Again, we regret any inconvenience this may have caused Mr. ****.
Customer Answer
Date: 12/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:12/06/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Being charged for a service that I did not request.
Business Response
Date: 12/11/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. ******. We regret
any confusion or inconvenience he experienced when doing business with our
company and trust that this letter will address his concerns.
Our records show that on January 17th, 2022, after making an
online purchase on ******************, Mr. ****** was presented with an ad
banner promoting our FreeShipping.com program. Mr. ****** clicked on the banner
and arrived on our order registration page, which provided full details about
our money saving membership program and how he can try the program at no cost
for 7 days. The terms on that page,
titled “Offer Details,” explained that if he did not cancel his subscription by
the end of the trial, his subscription would automatically continue, and the
monthly subscription fee would be charged to the credit card account that he
provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ****** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
As a courtesy, I have issued a full refund back to Mr. ******’s
account. The total refund will be $130.00
and should post back within 2-5 business days.
Again, we regret any inconvenience this may have caused Mr. ******.
Initial Complaint
Date:12/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The complaint has two requests: (1) obtain a record of my account history; and (2) proper refund of membership fees.

I enrolled as a member to freeshipping**** in July 2023. I paid a US$13 monthly fee from July to October, for the company's service to provide shipping rebates and cashback for purchases made through their merchant links. On 11/14 I was notified by email that my account was temporarily unavailable as some transactions were under review. On 11/21, I inquired if the review was completed, and provided order confirmation emails upon request for further information. On 11/22 I was told the transactions were ineligible for cashback. I asked whether my account was terminated and if so I would like to see the account history, and that membership fees should be refunded for the period that the service is not rendered (de facto termination of my account). On 11/27, a refund of US$13 was paid to my bank account and I received an email confirming termination of my account.

I asked on the same day and received no more response for the following: (1) a history of the account (for my information and also to determine the starting date that service is de facto terminated); (2) proper refund as the US$13 refund was for 10/17-11/16, while the transactions under review dated back to at least 10/4.
Business Response
Date: 12/11/2023
I write in regard to the above referenced complaint submitted to
your office by Ms. ****. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on July
11th, 2023, after making an online purchase on *********, Ms. **** was
presented with an ad banner promoting our FreeShipping**** program. Ms. **** clicked
on the banner and arrived on our order registration page, which provided full
details about our money saving membership program and how she can try the
program for 7 days for $2.00. The terms on that page, titled “Offer Details,”
explained that if she did not cancel her subscription by the end of the trial,
her subscription would automatically continue, and the monthly subscription fee
would be charged to the credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. **** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. ****’s membership has
been canceled and fully refunded for a total of $54.00. This remaining credit
will post in 2-5 business days.

Again, we
regret any inconvenience this may have caused Ms. ****.
Initial Complaint
Date:12/04/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We had membership with Freeshipping**** since August 2021 paying $19/month. When shopping through their site we receive rebates at 10% of the price of the item purchased. During the month of October, we had purchases qualifying for rebates of more than $500. When they were due to be paid out, they decided to seize our membership without any explanation. When we contacted them, we were only told that we made purchases for a business that was not allowed per their terms. Unfortunately, we were not aware of such a term as they were probably added at a later time. Anyhow, they could have just refused to pay the rebate on that purchase, which was only ~$146.31 for a purchase from Home Depot. All other purchases to date have been for individual/personal use and the other purchases for the month of October were also for personal use (see below for qualifying rebates):
*** $10.28
***** **** $13.84
*** ****** $43.63
*** ****** $27.75
**** **** $42.90
******* $32.00
**** **** $31.00
S**** **** $41.99
***** **** $18.51
******* $27.90
TOTAL $289.80

We have been since communicating with them (first Joe and then Tammy) and explained to them that the one purchase was a mistake, but they are not clear about anything. When we threatened to make a complaint, they asked for receipts that we have already provided to them, but they just keep telling us about the one purchase made by mistake and refuse to even pay us for the other rebates they owe us.

If needed, we can provide all correspondence emails with Joe and Tammy.
Business Response
Date: 12/12/2023
Hello,
Our records show that we notified Mr. ******** on 12/5/23 that after receiving the requested documentation to complete a review, his account was unlocked and his eligible claims had been approved.
We apologize for any inconvenience this may have caused Mr. ********.
Thank you
Customer Answer
Date: 12/14/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. But the last email I received from Tammy (Company Representative) did mention clearly that my account was permanently shut and I am also wondering if they will bill me their monthly fee for all these months as I have not been able to use my account and plus I lost main shopping event of the year Black Friday and Cyber week.

Sincerely,

******* ********
Initial Complaint
Date:12/04/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company took unauthorized payments from my ****** account for over a year, totaling over $341.00. I contacted CS this morning and they said they could only refund me for (4) months. I want all of my money back as we did not authorize them taking money out of my ****** account. They said my wife was looking at a Bye Bye Baby website and authorized, this which is not true. They are scamming a lot of people out there taking money from their accounts. They need to be stopped! I told them that I would be contacting you guys. Please get the rest of my money back, and make sure other people are not getting scammed. I am on a fixed income and I need this money back please.
Business Response
Date: 12/11/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. *********. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on December 5th, 2021, after making an
online purchase on **************, ***** ********* was presented with an ad
banner promoting our Shopsmarter.com program. Ms. ********* clicked on the
banner and arrived on our order registration page, which provided full details
about our money saving membership program and how he can try the program at the
trial fee of $1.97 for 7 days. The terms
on that page, titled “Offer Details,” explained that if she did not cancel her
subscription by the end of the trial, her subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that she provided.
Our records show that she completed the registration process
by providing her full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Ms. ********* a welcome
e-mail to the e-mail address she provided upon enrollment that included full
information on how she can access and enjoy her program benefits and
reiterating the program billing terms.
As a courtesy, I have issued a full refund back to Mr. *********’s
account. The total refund will be $341.37.
The remaining refund will be issued via check to the address on file. We are
unable to refund the card on file.
Again, we regret any inconvenience this may have caused Mr. *********.
Initial Complaint
Date:11/28/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June 2022 I made a purchase online in the amount at ***** ******. On 7/5/2022, a charge showed up on my debit/credit card in the amount of $18.26 from "*************** ****** ************ **" and my card has been charged every month since in the amount of $18.26 per month (18 months). I DID NOT authorize this charge. When I contacted ***** ******, I was told that I clicked on a button during the purchase starting a Member's Reward program administered by Clarus Commerce. I did not and do not want this program. Recently on my annual financial review I discovered these charges. On further research, I see that Clarus Commerce has been subjected to more than one class action lawsuit. This is clearly a scam. ***** ****** said that they cannot cancel the program. I request that this unwanted "membership" be cancelled immediately, that no further charges will be billed to my credit card, and a full refund of $328.68.
Business Response
Date: 12/01/2023
I write regarding the above referenced complaint submitted to your
office by Ms. ******. We regret any confusion or inconvenience she experienced
when doing business with our company and trust that this letter will address
her concerns.
Our records show that on June
3rd, 2022, after making an online purchase on ****************************, Ms.
****** was presented with an ad banner promoting our ***** ****** Member
Rewards program. Ms. ****** clicked on the
banner and arrived on our order registration page, which provided full details
about our money saving membership program and how she can try the program for 30
days for $1.99. The terms on that page,
titled “Offer Details,” explained that if she did not cancel her subscription
by the end of the trial, her subscription would automatically continue and the
monthly subscription fee would be charged to the credit card account that she
provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the e-mail address she provided upon enrollment that
included full information on how she can access and enjoy her program benefits
and reiterating the program billing terms.

We have canceled her
account and we did issue a full refund of $305.10 back to her this should post
to her account within 2-5 business days.

Again, we
regret any inconvenience this may have caused Ms. ******.

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Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

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