Business Profile

Internet Marketing Services

Clarus Commerce, LLC

Headquarters

Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

125 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/27/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently noticed that I have been charged a monthly bill from Freeshipping****. I have no recollection of signing up for this service. In looking back on my past statements and after contacting the company, it seems they have been charging me credit card since 2016. During that time, they raised the fee without notifying me, and they automatically renewed every year without my consent. I have received no communication from them during the entire time they were charging my account. When I contacted them, they claimed that I signed up for this service when using another retailer. However, I asked for proof of this, and they were unable to provide proof that I agreed to joining their service. Since they cannot show proof of me opting in to this service, and I definitely did not want this service, I believe they collected these fees fraudulently. I believe these fees should be returned to me.
Business Response
Date: 11/28/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. *****. We regret any confusion or inconvenience
he experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on December 10th, 2016, after making
an online purchase on *********, ****** ***** was presented with an ad banner
promoting our FreeShipping**** program. ****** ***** clicked on the banner and
arrived on our order registration page, which provided full details about our
money saving membership program and how they can try the program at no cost for
7 days. The terms on that page, titled
“Offer Details,” explained that if they did not cancel their subscription by
the end of the trial, their subscription would automatically continue and the
monthly subscription fee would be charged to the credit card account that they
provided.
Our records show that he completed the registration process
by providing their full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ***** a welcome e-mail to
the e-mail address they provided upon enrollment that included full information
on how they can access and enjoy their program benefits and reiterating the
program billing terms.
As a courtesy, I have issued a full refund back to Mr. *****’s
account. The total refund will be $1,126.57
and should post back within 2-5 business days.
Again, we regret any inconvenience this may have caused Mr. *****.
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:11/27/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Declined shipping rebate when provided requested information and uploaded receipt with shipping price listed. Appears to be false advertising and fraudulent inducement at minimum. I have had many issues with this site in the past.
I need the rebate request and to be compensated for my time off to investigate and file this complaint. Also since I did not receive the service I paid for I'll need a refund on the service fee as well.
I have uploaded the receipt that was uploaded.
Any issues and many third parties will be activated to resolve this matter.
I lost count, but I guess it could be added to the number of parties served / in queue to be actively served. Just spoke with one of the third parties the yesterday. Please stop with the unlawful actions immediately as it is inducing damages. I view this as continued evil wantonly intent.
Time is of the essence regarding this matter.
Business Response
Date: 12/01/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. *****. We regret any confusion or inconvenience
he experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that two of Mr. *****s shipping rebate
claims were declined due to insufficient documentation received. In order to
approve shipping rebates the full order confirmation page including the merchant’s
name, purchase date, order total, and items purchased is required.
We have approved the two shipping rebates as a courtesy for
Mr. ***** and they will be included in the next savings payout.
Again, we regret any inconvenience this may have caused Mr. *****.
Customer Answer
Date: 12/02/2023

Complaint: ********

I am rejecting this response because:
They continue to state improper documentation was received, yet the document attached here is the same exact document uploaded, so what specifically about the document uploaded did not include the items you just specified? The same document is attached to this complaint; note the date and specifically the time of printing. I view this as some form of continued retaliation, harassing behavior, libel, discrimination, and so on with evil wantonly intent to continue unlawful actions. If you don't admit your wrongdoing immediately this will be escalated to the attorney general, and your records will be requested by my vast array of attorneys and be added to the 14+ parties currently served and multiple parties in attorney negotiations. Pick one soon. Choose those next incriminating vicarious liability words carefully. May I know your name and address to where you would like to be personally served with a 1 million dollar settlement agreement? I advise contacting the attorney general yourself to inform them of your employer if you feel forced into this position by them; in order to absolve yourself of this matter. Approving something while continuing your lies does not help anything, but makes it much worse. You have caused damages in this interaction which I would like to be compensated for immediately.

Sincerely,

**** *****
Business Response
Date: 12/12/2023
Hello,
As previously stated, both shipping rebates Mr. ***** has inquired about have been approved and will be included in the December savings payout.
We do apologize for any inconvenience.
Thank you
Initial Complaint
Date:11/08/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I unknowingly signed up for monthly charges from this company after buying flowers for my mom online in 2018. They have charged my account 73 times since then, I have only used their service once!
Business Response
Date: 11/28/2023
I write in regards to the above referenced complaint
submitted to your office by Mr. *********. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on January 24th, 2018, after making an
online purchase on ******************, Mr. ********* was presented with an ad
banner promoting our FreeShipping**** program. Mr. ********* clicked on the
banner and arrived on our order registration page, which provided full details
about our money saving membership program and how he can try the program at no
cost for 14 days. The terms on that
page, titled “Offer Details,” explained that if he did not cancel his
subscription by the end of the trial, his subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that he provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ********* a welcome
e-mail to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
This membership was canceled and fully refunded on 11/8/23.
The total refund amount was $946.96.
Again, we regret any inconvenience this may have caused Mr. *********.
Customer Answer
Date: 11/28/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:11/02/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/27/2021 I made a purchase online in the amount of $66.01 from ***************.
On 12/1/2021, a charge showed up on my credit card in the amount of $1.99 from
"*************** ****** *********** and my card has been charged every month since
in the amount of $14.95 per month (23 months).

I DID NOT authorize this charge. When I contacted Woman Within, I was told that this "Member's Reward program is administered by Clarus Commerce. On further research, I see that Clarus Commerce has been subjected to more than one class action lawsuit.
This is clearly a scam.

I request that this unwanted "membership" be cancelled immediately, that no further charges will be billed to my credit card, and a full refund of $345.84.
Business Response
Date: 11/06/2023
I write in regards to the above referenced complaint submitted to
your office by Ms.********. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that November
29, 2021, after making an online purchase with ************ Ms. ******** was
presented with an offer for free shipping for enrolling in the Member Rewards
program. The offer provided full details about our membership program and how
she can try the program for 30 days for $1.99.
The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.

Our records show that she
completed the registration process by providing her email and, by clicking
submit, agreed to the terms of service located on the offer. Shortly thereafter
we sent Ms. ******** a welcome e-mail to the e-mail address she provided upon
enrollment that included full information on how she can access and enjoy her
program benefits and reiterating the program billing terms.

Ms. ******** has not
contacted us about her membership, nor did she request cancelation or a refund.
However, we have canceled her account and issued a full refund. The refund will
post to Ms. ********’s account within 2-5 business days.

Again, we
regret any inconvenience this may have caused Ms. ********.
Customer Answer
Date: 11/06/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:10/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They have been taking 19.00 a month from my checking account and I did not authorize it..
Customer Answer
Date: 11/02/2023
They have sent an email saying that they are going to refund the money. So we shall see if it happens. Can I let you know if it doesn't take place?
Customer Answer
Date: 11/02/2023
They have sent an email saying that they are going to refund the money. So we shall see if it happens. Can I let you know if it doesn't take place?
Customer Answer
Date: 11/02/2023
They have sent an email saying that they are going to refund the money. So we shall see if it happens. Can I let you know if it doesn't take place?
Business Response
Date: 11/03/2023
I write in regard to the above referenced complaint submitted to
your office by Ms. ******. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on October
20th, 2022, after making an online purchase on **********, Ms. ******
was presented with an ad banner promoting our FreeShipping.com program. Ms. ******
clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program for 7 days at no cost.
The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. ******’s membership
was canceled and fully refunded for $187.00 on 11/1/2023 at her request.

Again, we
regret any inconvenience this may have caused Ms. ******.
Business Response
Date: 11/03/2023
I write in regard to the above referenced complaint submitted to
your office by Ms. ******. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on October
20th, 2022, after making an online purchase on **********, Ms. ******
was presented with an ad banner promoting our FreeShipping.com program. Ms. ******
clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program for 7 days at no cost.
The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. ******’s membership
was canceled and fully refunded for $187.00 on 11/1/2023 at her request.

Again, we
regret any inconvenience this may have caused Ms. ******.
Business Response
Date: 11/03/2023
I write in regard to the above referenced complaint submitted to
your office by Ms. ******. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on October
20th, 2022, after making an online purchase on **********, Ms. ******
was presented with an ad banner promoting our FreeShipping.com program. Ms. ******
clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program for 7 days at no cost.
The terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. ******’s membership
was canceled and fully refunded for $187.00 on 11/1/2023 at her request.

Again, we
regret any inconvenience this may have caused Ms. ******.
Customer Answer
Date: 11/04/2023
I accept the response from the company. I just want the refund and I will be satisfied.
Customer Answer
Date: 11/04/2023
I accept the response from the company. I just want the refund and I will be satisfied.
Customer Answer
Date: 11/04/2023
I accept the response from the company. I just want the refund and I will be satisfied.
Initial Complaint
Date:10/31/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company has been taking money out of one of my accounts as far back as i can see (5-2-2022) in the total amount of $258.00. This is nothing that i ever authorized, i have since locked the account so they cannot take any more money out.
Business Response
Date: 10/31/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. *****. We regret any confusion or inconvenience
he experienced when doing business with our company and trust that this letter
will address his concerns.
Our records show that on April 7th, 2021, after making an
online purchase on ******************, ********* ***** was presented with an ad
banner promoting our FreeShipping**** program. Ms. ***** clicked on the banner
and arrived on our order registration page, which provided full details about
our money saving membership program and how she can try the program for 7 days for
a trial fee of $2.00. The terms on that
page, titled “Offer Details,” explained that if she did not cancel her
subscription by the end of the trial, her subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that she provided.
Our records show that she completed the registration process
by providing her full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Ms. ***** a welcome e-mail to
the e-mail address she provided upon enrollment that included full information
on how she can access and enjoy her program benefits and reiterating the
program billing terms.
As a courtesy, I have issued a full refund back to Mr. *****’s
account. The total refund will be $442.00, and the remaining credit should post
back within 2-5 business days.
Again, we regret any inconvenience this may have caused Mr. *****.
Customer Answer
Date: 10/31/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:10/30/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Starting in Aug 2023 I was charge $19 + $2 via my ****** account. Saw it on 10/27/23 and it was from freeshipping****. I asked for reimbursement, which they refused. I was able to cancel further subscription monthly $19 fees, but still no information on when or what they claim I purchased that would have triggered their "offer" of a subscription. I requested either a) confirmation of when I supposedly "signed up" and for what, or b) reimbursement, which they refused.
Business Response
Date: 10/30/2023
I write in regard to the above referenced complaint
submitted to your office by Mr. ********. We regret any confusion or
inconvenience he experienced when doing business with our company and trust
that this letter will address his concerns.
Our records show that on August 19th, 2023, after making an
online purchase on *************, Mr. ***** was presented with an ad banner
promoting our FreeShipping.com program. Mr. ******** clicked on the banner and
arrived on our order registration page, which provided full details about our
money saving membership program and how he can try the program for the trial
fee of $2.00 for 7 days. The terms on
that page, titled “Offer Details,” explained that if he did not cancel his
subscription by the end of the trial, his subscription would automatically continue,
and the monthly subscription fee would be charged to the credit card account
that he provided.
Our records show that he completed the registration process
by providing his full contact and account information and checking a box that
states “I agree to the Offer Details and the Terms of Use & Service” just
below the offer terms. Shortly thereafter we sent Mr. ******** a welcome e-mail
to the e-mail address he provided upon enrollment that included full
information on how he can access and enjoy his program benefits and reiterating
the program billing terms.
As a courtesy, I have issued a full refund back to Mr. ********’
account. The total refund will be $59.00 and should post back within 2-5
business days.
Again, we regret any inconvenience this may have caused Mr. ********.
Customer Answer
Date: 10/30/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I would like to state for the record, no matter how clearly, they describe the process in their response, that process in reality is not clearly indicated on the web page. The simple fact that this company has been accused of this deception on numerous occasions, based on my own simple internet searches, suggest that the company is still profiting from many unsuspecting folks. I believe the *** is partly to blame for not pursuing further action. I actually took notice of the issue from a ******* commercial about an app that searches out for these hidden membership fee schemes. They actually referred to freeshipping****.

Sincerely,

******* ********
Initial Complaint
Date:10/26/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Without my consent or knowing how this company got my credit card information they refuse to tell me they are taking money from me on my credit card the first time on August 06, 2023 for $ 2.00 and again on August 13, 2023 for $ 19.00 and again on Se[tember 12, 2023 for $ 19.00. I have phoned them and they promised to put money back but according to credit card company they have not! I have had to have bank put fraud charge and order new bank card today they are scammers first telling me they would refund and today they don't know anything about previous calls. I never knew what service they provide and I want to know how they got my card information?
Business Response
Date: 10/25/2023
Thank you for your feedback.
I am sorry the charges you are referring to were not done by **************** I have checked all transactions with our credit card processor and do not see any of these amounts taken by our system.
I only find the one order with **************** back on 8/6/23 that was placed online. Please check with your credit card company in regards to these additional charges.
Customer Answer
Date: 10/25/2023
I have tried to end complaint but haven't been able too please advise me thanks ******
Customer Answer
Date: 10/27/2023
***** ****** ****** **********************
***** ********* ******* *** **** **** **
*** *********** ************************
******** *** ********* ******** *** ********* ***************

Please cancel complaint they are going to return money to my card thanks ****** ******
Initial Complaint
Date:10/12/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9-2-23 free shipping**** charged my ****** debit card $2 without my knowledge or permission ( transaction id *****************) and charged the same card again on 9-16-23 for $19, again without my knowledge or permission. This is theft and is unacceptable, this business should ashamed of this type of action towards consumers, very, very shady and unethical. I have since cancelled the "subscription" that I did not sign up for so my card would not continue to be charged each month. I would greatly appreciate a full refund, thank you in advance to your prompt attention to this matter.
Business Response
Date: 10/12/2023
I write in regards to the above referenced complaint submitted to
your office by Ms. ***** We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on September
16th, 2023, after making an online purchase, Ms. **** was presented
with an ad banner promoting our FreeShipping**** program. Ms. **** clicked on
the banner and arrived on our order registration page, which provided full
details about our money saving membership program and how she can try the
program for 7 days for $2.00. The terms on that page, titled “Offer Details,”
explained that if she did not cancel her subscription by the end of the trial,
her subscription would automatically continue and the monthly subscription fee
would be charged to the credit card account that she provided.

Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. **** a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

Ms. ****’s membership has
been canceled and fully refunded for $21.00. This credit will post in 2-5
business days back to ****** account on file.

Again, we
regret any inconvenience this may have caused Ms. *****
Initial Complaint
Date:10/09/2023
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is a complete scam. In May 2023, one of our employees was directed to buy flowers from 1 800 Flowers. At some point during check out, apparently there was a box that had to be UNCHECKED in order to opt out of signing up for a $19.99 subscription to freeshipping****. They didn't ask if we wanted to enroll, they didn't have them set up an account... they deceptively snuck a box that had to be UNCHECKED prior to check out. We've been trying to cancel this membership after realizing that we were duped into paying (5) months of payments and they're help line is full of shady scumbags who claim we don't have an account and try to sell us on all the services. Bernard is the latest halfwit that we've dealt with, who has not held up his word on getting back to us. We've tried to clawback money through our credit card but the company has claimed that we have an active account so we lost the dispute. How do we have an active account yet you can't find it when we give our credit card information. These people should be investigated. This is criminal. Our company name and credit card is *** ********* ******** ***.
Business Response
Date: 10/11/2023
Hello,
We do apologize for any inconvenience and will certainly be happy to assist in resolving this issue. Unfortunately we have been unable to locate a membership under the name, address or email address provided.
Please provide the name, email and address that would have been used to register for a membership with Freeshipping****. If possible please provide a screen shot of the last charge.
Thank you
Customer Answer
Date: 10/11/2023
We didn't sign up for anything. Someone on the phone said we were supposed to unclick a box to opt out of subscribing. That strikes us and our attorneys as a fairly misleading business practice. It's not the $50 we care about, it's the deceptive tactics you are deploying against countless unsuspecting consumers. Nonetheless, after numerous calls (and no case numbers provided), we finally received a cancellation notice on 10/9/2023. On that email, they provided a member number of ********. Attached is a screenshot of the October charge.
Business Response
Date: 10/11/2023
Thank you, our records show
that on May 1, 2023, after making an online purchase on Fromyouflowers****, *******
******* was presented with an ad banner promoting our FreeShipping**** program.
Ms. ******* clicked on the banner and arrived on our order registration page,
which provided full details about our money saving membership program and how
she can try the program for 7 days for $2.00. The terms on that page, titled
“Offer Details,” explained that if she did not cancel her subscription by the
end of the trial, her subscription would automatically continue and the monthly
subscription fee would be charged to the credit card account that she
provided.
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent Ms. ******* a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.

We received a dispute for
the last four charges on 10/7/23. The membership was canceled the same day and we
accepted the dispute allowing a refund of the last four charges. I have issued
a refund for the remaining two membership fees and the trial fee of $2.00. The total
refund for this membership is $116.00. The remaining credit will post in 2-5
business days and no further charges will be billed.

Again, we
regret any inconvenience this may have caused Mr. ******.
Customer Answer
Date: 10/11/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** ******

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