Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Clarus Commerce, LLC

  500 Enterprise Dr Ste 2D Rocky Hill, CT 06067-3913

  
• 

  FreeShipping.com

  Dupont, WA 98327

• 

  Clarus Commerce, LLC

  PO Box 290728 Middletown, CT 06457

  
• 

  Clarus Commerce, LLC

  PO Box 447 Herndon, VA 20172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email stating that this company named ********************** has charged a fee of $13.00 on my business credit card. However, I have no idea what the company is. I called their number on my bank statement ###-###-#### and a rude operator told me that if received a bill or see a payment transaction then that means that I signed up for their services.

  Business Response

  Date: 05/12/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on January
  25th, 2022, after making an online purchase online, Ms. ********* was
  presented with an ad banner promoting our **************** program. Ms. *********
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how she can
  try the program for 7 days for $2.00. The terms on that page, titled “Offer
  Details,” explained that if she did not cancel her subscription by the end of
  the trial, her subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ********* a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. *********’s membership
  has been canceled and fully refunded. The full refund of $210.00 will post in
  2-5 business days back to the card provided on file.
  
  Again, we
  regret any inconvenience this may have caused Ms. *********.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As with other complaints I've seen on BBB's page for Freeshipping****, I had been charged a monthly fee I was not aware of until this week. The company never sent receipts, so I managed to miss it. (That's my fault, of course.) I complained to the company and just received the message below. Offering to reimburse me for 6 monthly fees is inadequate since my ***** **** statements show I have been charged monthly since June, 2019. That would be 46 months @ $12.97/mo = $596.62.
  
  Per their email, I do see $77.82 in refunds pending on my ***** **** account. But that still leaves a balance of $518.80 for the other 40 months. It is that amount I would like to recover.
  
  I have attached a PDF of the 6/5/19 email I was sent welcoming me to Freeshipping**** (which I probably missed b/c I was moving that week); and two PDFs of my ***** **** statements showing monthly payments for the past two years (the Chase site does not you search farther back than that).
  
  Very grateful for whatever help you can lend.
  
  **** *****
  
  ****** (FreeShipping****)
  Apr 28, 2023, 10:35 AM EDT
  
  Hello ****,
  
  My apologies for the confusion. I see your membership with FreeShipping**** was successfully canceled as of 04/27/2023 per your request, and that six (6) $12.97 monthly membership fees charged to you were refunded at that time. Six fees is the maximum number of refunds that we can issue a member.
  
  If you have any questions just let us know.
  
  FreeShipping**** Customer Service

  Business Response

  Date: 05/01/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. *****. We regret any confusion or inconvenience
  he experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on June 5th, 2019, after making an
  online purchase on ******, Mr. ***** was presented with an ad banner promoting
  our FreeShipping**** program. Mr. ***** clicked on the banner and arrived on
  our order registration page, which provided full details about our money saving
  membership program and how he can try the program for the trial fee of $1.97
  for 7 days.  The terms on that page,
  titled “Offer Details,” explained that if he did not cancel his subscription by
  the end of the trial, his subscription would automatically continue and the
  monthly subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ***** a welcome e-mail to
  the e-mail address he provided upon enrollment that included full information
  on how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  As a courtesy, I have issued a full refund back to Mr. *****’s
  account. The total refund will be $624.53 and the remaining refund will post in
  2-5 business days back to the card on file ending in ****.
  Again, we regret any inconvenience this may have caused Mr. *****.

  Customer Answer

  Date: 05/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/26/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/10/17 I was ordering items on ******* online and when I checked out I believe that the Freeshipping**** popup must have come up and I thought it was ******* free shipping. I never got an email from free shipping regarding any membership or monthly fees so I had no idea I had been tricked into paying a monthly fee. After 65 months I saw the charge on my bank statement and called Freeshipping**** they said they would cancel my membership # ******** they gave me and refund of only the $12.95 for April 2023. I expect a full refund of $843.05 for the debits from Freeshipping**** for the last 5 and 1/2 years. Freeshipping**** can see I never used their services one time in all these years so of course I was not aware of the membership.
  I don't believe this is lawful per **** **** - ******** ********** * ***** Subsequent disclosure requirements Therefore I would like a full refund of the charges made to my account. Thank you

  Business Response

  Date: 05/01/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on January
  11th, 2017, after making an online purchase on *********, Ms. ******** was
  presented with an ad banner promoting our FreeShipping**** program. Ms. ********
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how she can
  try the program at no cost for 7 days. The terms on that page, titled “Offer
  Details,” explained that if she did not cancel her subscription by the end of
  the trial, her subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******** a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  We have issued a full
  refund of $998.69 back to the card on file ending in ****. The remaining credit
  will post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. ********.

  Customer Answer

  Date: 05/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ********

• Initial Complaint

  Date:04/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered a recurring charge on my credit card for $13 monthly from "FREESHIPPING**** ************ **" which neither I nor the other authorized user of the card has any recollection of. It appears, like many other BBB complaints, that the charges began after unwittingly signing up for a subscription service for, well, I have no idea. In going back through emails, it appears I did receive a "welcome" email to from freeshipping**** that went unopened, likely because I wasn't aware I had joined and considered it spam. This email arrived just before a confirmation email for a purchase of $11.94 from **************** for children's books, which I did make. That email, which I did open because I had engaged in legitimate commerce with the company, noted that "this order qualifies for a CASH BACK REBATE!" with a blind link that takes you to freeshipping****. So I guess that's where they got me. 35 recurring $13 payments later, and those children's books cost me $455 without further acknowledgement from this "service" provider. This is a pure internet scam.

  Business Response

  Date: 04/18/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on June
  19th, 2020, after making an online purchase on ****************, Ms.
  ******** was presented with an ad banner promoting our FreeShipping****
  program. Ms. ******** clicked on the banner and arrived on our order
  registration page, which provided full details about our money saving
  membership program and how she can try the program for 7 days for $2.00.  The terms on that page, titled “Offer
  Details,” explained that if she did not cancel her subscription by the end of
  the trial, her subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******** a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. ********’s membership
  has been canceled and fully refunded for $457.00. This credit will post in 2-5
  business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. ********.

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company says I signed up and agreed to pay them $10 a month. This started in 2019. I have never heard of the company free shipping**** which is owned by Clarus commerce. They have canceled my subscription and refunded $60. They have taken $440 from my account.

  Business Response

  Date: 04/10/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. ******** We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on September 13th, 2019, after making
  an online purchase on ********, Mr. ******* was presented with an ad banner
  promoting our FreeShipping**** program. Mr. ******* clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how he can try the program for 7 days for a
  $2.00 trial fee. The terms on that page, titled “Offer Details,” explained that
  if he did not cancel his subscription by the end of the trial, his subscription
  would automatically continue and the monthly subscription fee would be charged
  to the credit card account that he provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ******* a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  As a courtesy, I have issued a full refund for Mr. *********
  account. The total refund will be $442.00, this credit will post back to the
  card on file in 2-5 business days. We were unable to issue a refund for one
  membership fee back to the card, a check for $10.00 is being issued to Mr. *********
  address for the remaining membership fee.
  Again, we regret any inconvenience this may have caused Mr. ********

  Customer Answer

  Date: 04/10/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03/22/2023 I made an internet order to ************. I made the minimum order for free shipping. When checking out a window popped up stating free shipping and ask for my credit card number. I filled it out.
  This was a scan. The website was freeshipping****, of Clarus Commerce,LLC. They timed their ad in the middle of my check out to ******** and it appeared to be part of my check out. There was a $2.00 charge for FreeShipping****. I had free shipping from ********.
  I called the company and was told that I must have ordered on line and that was the charge. But they had nothing to do with shipping of my product. I am making a formal complaint about the unscrupulous actions of this disreputable company.

  Business Response

  Date: 03/23/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on March
  22nd, 2023, after making an online purchase online, Ms. ****** was presented
  with an ad banner promoting our FreeShipping**** program. Ms. Griffin clicked
  on the banner and arrived on our order registration page, which provided full
  details about our money saving membership program and how she can try the
  program for 7 days for $2.00. The terms on that page, titled “Offer Details,”
  explained that if she did not cancel her subscription by the end of the trial,
  her subscription would automatically continue and the monthly subscription fee
  would be charged to the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. ****** contacted us on
  3/23/2023 to cancel her account and we did issue a full refund of $2.00 back to
  her at that time. This credit will post back to the card on file in 2-5
  business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. ******.

  Customer Answer

  Date: 06/07/2023

  I mistakenly signed up for Freeshipping**** in March 2023, when a popup ad came in the middle of my ordering. I always order the minimum so I won't pay shipping. I was fooled. I saw the charge on 3/23/23 and called my bank and Freeshipping . I got my $2 back and cancelled my membership. Now again charged $2 by Freeshipping 6/5/23. I called and was told I signed up, which I didn't. This means they have my debit card on file and have not removed it. I called again today 6/8/23 and told them to delete, get rid of, remove all traces of my debit card number and all the files they have on me. This is my second complaint about and my second charge from Freeshipping****. After they were suppose to cancel my account. This company is fraudulent, and popup adds should be against the law.

  
  

  Business Response

  Date: 06/08/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on June
  2nd, 2023, after making an online purchase online, Ms. ****** was presented
  with an ad banner promoting our FreeShipping**** program. Ms. ****** clicked on
  the banner and arrived on our order registration page, which provided full
  details about our money saving membership program and how she can try the
  program for 7 days for $2.00. The terms on that page, titled “Offer Details,”
  explained that if she did not cancel her subscription by the end of the trial,
  her subscription would automatically continue and the monthly subscription fee
  would be charged to the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. ******’s membership
  was canceled and fully refunded for the $2.00 trial fee on 6/7 after she contacted
  our customer service department. This is a separate membership Ms. ******
  signed up for and not related to the membership billed previously in March.
  
  Again, we
  regret any inconvenience this may have caused Ms. ******.

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many of the other complaints here about FreeShipping****, I recently noticed a $13.00 charge from this company for a service I did not sign up for nor did I give this company any contact information or credit card information. Looking back at my credit card statement I see that I have been been charged a monthly fee of $13.00 since October 26, 2022 and I want this to stop effective immediately, March 22, 2023.. I would appreciate a full refund of $65 for the five months of charges placed on my credit card October 26, 2022 through February 23, 2023 and I would expect that this company will never bill me again.

  Business Response

  Date: 03/27/2023

  I write in regards to the above referenced complaint
  submitted to your office by Ms. *******. We regret any confusion or
  inconvenience she experienced when doing business with our company and trust
  that this letter will address her concerns.   
  Our records show
  that on October 18th, 2022, after making an online purchase on **********,
  ***** ******* was presented with an ad banner promoting our FreeShipping****
  program. ***** ******* clicked on the banner and arrived on our order
  registration page, which provided full details about our money saving
  membership program and how he can try the program for 7 days at no cost. The
  terms on that page, titled “Offer Details,” explained that if he did not cancel
  his subscription by the end of the trial, his subscription would automatically
  continue and the monthly subscription fee would be charged to the credit card
  account that he provided. 
  
  Our records show
  that he completed the registration process by providing his full contact and
  account information and checking a box that states “I
  agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly
  thereafter we sent ***** ******* a welcome e-mail to the e-mail address he
  provided upon enrollment that included full information on how he can access
  and enjoy his program benefits and reiterating the program billing terms. 
  
  This membership
  has been canceled and fully refunded for $78.00. This credit will post back to
  the card on file in 2-5 business days.
  
  Again,
  we regret any inconvenience this may have caused Ms. *******.

  Customer Answer

  Date: 03/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will contact you again if the company does not post a refund to the card in 2-5 days as promised.  Thank you.
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I discovered that I was being charged $9.97 monthly by Shopsmarter**** for a "service" I did not want, nor knowingly ever requested. In my initial conversation with the company (3/2/2023), they "agreed" to refund 3 months of charges. And they promptly credited my credit card. On the 8th, they agreed to refund the entire 33 months of charges. Initially I was informed that they were unable to successfully refund the charges to my card, and that they would send the refund by check. But 8 credits appeared between the 8th and the 9th of March. When I questioned the remaining balance due (@ $189.43), I was told that a check would be issued within 5-7 days. I followed up with the company's customer service people on the 16th and so far have been told that they had trouble issuing the check and now they are having trouble "mailing" the check. I have also been told that they couldn't "find" the account. I would like to bring this matter to a close. I suspect that I need your help in getting that done.
  Thank you.

  Business Response

  Date: 03/21/2023

  I write in regards to the above referenced complaint
  submitted to your office by *** *******. We regret any confusion or
  inconvenience they experienced when doing business with our company and trust
  that this letter will address their concerns.   
  Our records show that on July 8th, 2020, after making an
  online purchase on ***************, *** ******* was presented with an ad banner
  promoting our ShopSmarter program. *** ******* clicked on the banner and
  arrived on our order registration page, which provided full details about our
  money saving membership program and how they can try the program for the trial
  fee of $1.97 for 7 days. The terms on that page, titled “Offer Details,”
  explained that if they did not cancel their subscription by the end of the
  trial, their subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that they
  provided. 
  Our records show that they completed the registration
  process by providing their full contact and account information and checking a box
  that states “I agree to the Offer Details and the Terms of Use & Service”
  just below the offer terms. Shortly thereafter we sent *** ******* a welcome
  e-mail to the e-mail address they provided upon enrollment that included full
  information on how they can access and enjoy their program benefits and
  reiterating the program billing terms. 
  As a courtesy, I have issued a full refund back to ***
  *******’s account. The total refund will
  be $330.98, and the remaining credit will post back to the card on file within
  2-5 business days.
  Again, we regret any inconvenience this may have caused ***
  *******.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reviewing my credit card statements today I found monthly charges for $12.97 from freeshipping****. I called the number on the charge ###-###-####. The person answering told me I had a membership but could not tell me the benefits. It turns out I have been paying this since 2018!!!. My husband pays this bill and he did not notice; he is elderly, a disabled viet nam combat veteran with cancer. The entire thing is a scam. There is zero value and zero service. It is shameful that people get away with this activity.

  Business Response

  Date: 03/13/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ****. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on November
  11th, 2018, after making an online purchase, Ms. **** was presented
  with an ad banner promoting our FreeShipping**** program. Ms. **** clicked on
  the banner and arrived on our order registration page, which provided full
  details about our money saving membership program and how she can try the
  program for 7 days for $1.97.  The terms
  on that page, titled “Offer Details,” explained that if she did not cancel her
  subscription by the end of the trial, her subscription would automatically
  continue and the monthly subscription fee would be charged to the credit card
  account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. **** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. ****’s membership has
  been canceled and fully refunded for $689.38. This credit will post back to the
  card on file ending in 0644 in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. ****.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently noticed a subscription charge on my *****l called Freeshipping****. I have not recollection of signing up for this site and after inspection I realized they had been charging me 13.00 for several months. Further investigation found that this is a scam site that finds people’s information and charges them a “monthly subscription” I have files a complaint with *****l and contacted the site directly. Please be warned, this is a fraudulent business.

  Business Response

  Date: 03/13/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. *******. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on November 4th, 2022, after making an
  online purchase on ******************, Mr. ******* was presented with an ad
  banner promoting our FreeShipping**** program. Mr. ******* clicked on the
  banner and arrived on our order registration page, which provided full details
  about our money saving membership program and how he can try the program at no
  cost for 7 days.  The terms on that page,
  titled “Offer Details,” explained that if he did not cancel his subscription by
  the end of the trial, his subscription would automatically continue and the
  monthly subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ******* a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  Mr. *******’s membership was canceled effective 3/11/2023.
  We received two disputes for the $13.00 membership fee from Mr. *******’s bank
  which have been approved. The additional membership fees have been refunded for
  a total refund of $65.00. No further membership fees will be billed under this
  membership.
  Again, we regret any inconvenience this may have caused Mr. *******.