Complaints

This profile includes complaints for Clarus Commerce, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Clarus Commerce, LLC

  500 Enterprise Dr Ste 2D Rocky Hill, CT 06067-3913

  
• 

  FreeShipping.com

  Dupont, WA 98327

• 

  Clarus Commerce, LLC

  PO Box 290728 Middletown, CT 06457

  
• 

  Clarus Commerce, LLC

  PO Box 447 Herndon, VA 20172

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 5th, I purchased flowers from ************** for a friends funeral. At the completion of my transaction, a link popped up to receive a shipping rebate on my floral purchase under the guise that is was affiliated with the floral company. I clicked on it, but quickly realized that this was a third party agency and moved off the screen.
  
  Today I find that by clicking on even the rebate window, this somehow authorized them to access my ****** account to set up a monthly subscription that I did NOT authorize. I saw the charges this morning and immediately blocked the transaction on ****** and sent a "Do not consent message" to this agency. I was informed by the agent that by even clicking the rebate window on the florists page, this somehow allowed them to link my ****** to a subscription. I did not even pay the florist with ******. I told them that I in no way completed filling out any such subscription nor did I authorize this transaction. I have since updated my ****** security and thankfully been refunded, however, this is inexcusable at how easily someone could be taken advantage by these people. I caught it, but I can see an elderly person falling victim to this, as the florist is a national chain.

  Business Response

  Date: 08/14/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on August
  4th, 2023, after making an online purchase on ******************,
  Ms. ******** was presented with an ad banner promoting our FreeShipping.com
  program. Ms. ******** clicked on the banner and arrived on our order
  registration page, which provided full details about our money saving
  membership program and how she can try the program for 7 days at no cost. The
  terms on that page, titled “Offer Details,” explained that if she did not
  cancel her subscription by the end of the trial, her subscription would
  automatically continue, and the monthly subscription fee would be charged to
  the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******** a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. ********’s membership
  was canceled effective 8/11/23 and we did issue a full refund of $19.00 back to
  her at that time. This should have posted to her account within 2-5 business
  days. 
  
  Again, we
  regret any inconvenience this may have caused Ms. ********.

• Initial Complaint

  Date:08/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 40 dollars by this scam site. I was sent there by an ad on ******* after my purchase of an item, that if I signed up I would get ten dollars back for that purchase. I did not get that ten dollars back, and I was never notified there would be any charges to my account. I am on ****, and I do not have the money to just throw away like that. I did not agree to this. Nowhere in the signup did it say it would charge me this, or any amount of money. I also was never notified of these charges by email, and only found out about it two months later (today) while checking my ******. I want my money back, and I want my account deleted, including billing information.

  Business Response

  Date: 08/07/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. *******. We regret any confusion or
  inconvenience he experienced when doing business with our company and trust
  that this letter will address his concerns.   
  Our records show that on June 6th, 2023, after making an
  online purchase online, Mr. ******* was presented with an ad banner promoting
  our FreeShipping**** program. Mr. ******* clicked on the banner and arrived on
  our order registration page, which provided full details about our money saving
  membership program and how he can try the program for $2.00 for 7 days.  The terms on that page, titled “Offer
  Details,” explained that if he did not cancel his subscription by the end of
  the trial, his subscription would automatically continue, and the monthly
  subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. ******* a welcome e-mail
  to the e-mail address he provided upon enrollment that included full
  information on how he can access and enjoy his program benefits and reiterating
  the program billing terms. 
  As a courtesy, I have issued a full refund back to Mr. *******’s
  account.  The total refund will be $40.00,
  this credit will post within 2-5 business days.
  Again, we regret any inconvenience this may have caused Mr. *******.

• Initial Complaint

  Date:07/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These guys keep charging me a monthly fee and I did not signup for anything.

  Business Response

  Date: 08/01/2023

  I write in regards to the above referenced complaint
  submitted to your office by Mr. ***. We regret any confusion or inconvenience
  he experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on January 6th, 2023, after making an
  online purchase on *********, Mr. *** was presented with an ad banner promoting
  our FreeShipping**** program. Mr. *** clicked on the banner and arrived on our
  order registration page, which provided full details about our money saving
  membership program and how he can try the program for 7 days at the trial fee
  of $2.00.  The terms on that page, titled
  “Offer Details,” explained that if he did not cancel his subscription by the
  end of the trial, his subscription would automatically continue, and the
  monthly subscription fee would be charged to the credit card account that he
  provided. 
  Our records show that he completed the registration process
  by providing his full contact and account information and checking a box that
  states “I agree to the Offer Details and the Terms of Use & Service” just
  below the offer terms. Shortly thereafter we sent Mr. *** a welcome e-mail to
  the e-mail address he provided upon enrollment that included full information
  on how he can access and enjoy his program benefits and reiterating the program
  billing terms. 
  Mr. ***** membership was canceled and fully refunded for the
  trial and membership fee on 1/16/23. We have been unable to locate any
  additional memberships using the information provided. If Mr. *** feels he is still
  being billed, please provide the email address and physical address associated
  with that membership.
  Again, we regret any inconvenience this may have caused Mr. ***.

  Customer Answer

  Date: 08/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ***

• Initial Complaint

  Date:07/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently discovered a monthly charge of $13 on my credit card labelled Freeshipping****, which has been recurring since April of 2022. I am not aware of this service, have never used it, never received a confirmation for any subscription of any kind, nor any receipts for the payments, nor any communication whatsoever from this business. I tried to get to the bottom of things and like so many others here, it seems the charges began after I unwittingly "signed up" for a subscription once I followed the instructions for a rebate (on a flower shipment). I'm surprised this scam has been allowed to go on for so long. I expect to be refunded fully for the entire period.

  Business Response

  Date: 07/17/2023

  I write in regards to the above-referenced complaint submitted to
  your office by Ms. *********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on April
  10th, 2022, after making an online purchase on ******************,
  Ms. ********* was presented with an ad banner promoting our FreeShipping****
  program. Ms. ********* clicked on the banner and arrived on our order
  registration page, which provided full details about our money saving
  membership program and how she can try the program at no cost for 7 days. The
  terms on that page, titled “Offer Details,” explained that if she did not
  cancel her subscription by the end of the trial, her subscription would
  automatically continue and the monthly subscription fee would be charged to the
  credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ********* a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. *********’s membership
  has been canceled and fully refunded for $208.00. This credit will be posted in
  2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. *********.

  Customer Answer

  Date: 07/18/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, but it clearly does not solve the broader issue. In its statement, the business's core argument is that I, like countless others who complained, "agreed" to the service. But I while that may legally be true, that was not the point of my complaint. The point of my complaint is that the tactics the business deployed are not in good faith. If a customer is not aware of having subscribed to a service, much less making use of it (a fact known to the business), the legal standard of good faith is not met. This business simply found a way to profit indiscriminately from unwitting citizens. It already lost a massive class-action law suit because of this, yet continues to exploit people. I hope the next law suit puts them out of business permanently, and that justice is served to the many thousands who were harmed by it.
  
  
  
  Sincerely,
  
  
  
  ******** *********

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like most other complaints about this company the problem is their deceptive method to get a person signed up for their monthly subscription service. On July 4th I made a purchase online and apparently ************ received my information due to some type of connection to the company. I was charged $2.00 on July 4th and then another $19.00 on July 12th for a total of $21.00. This was not authorized by me and upon reading the many complaints to the BBB they are using a sneaky and unethical method to get people to join the subscription program. I am requesting a full refund.

  Business Response

  Date: 07/18/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *****. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on July
  4th, 2023, after making an online purchase online, Ms. ***** was
  presented with an ad banner promoting our Free************ program. Ms. ***** clicked
  on the banner and arrived on our order registration page, which provided full
  details about our money saving membership program and how she can try the
  program for 7 days for $2.00.  The terms
  on that page, titled “Offer Details,” explained that if she did not cancel her
  subscription by the end of the trial, her subscription would automatically
  continue and the monthly subscription fee would be charged to the credit card
  account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ***** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. *****’s membership was
  canceled on 7/13/23 at her request. We received a dispute from ****** for both
  the $2.00 and $19.00 membership fees. We accepted the dispute and the full
  refund was issued back to ******.
  
  Again, we
  regret any inconvenience this may have caused Ms. *****.
  

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging my credit card without permission. A complete scam!! They hung up on me when I called them and asked to speak with a supervisor. They charged my card $19.00 a month on a card I had cancelled. I have reported them to my credit cars company.

  Business Response

  Date: 07/07/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. ******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on May 5th,
  2021, after making an online purchase on ************, Ms. ****** was presented
  with an ad banner promoting our FreeShipping**** program. Ms. ****** clicked on
  the banner and arrived on our order registration page, which provided full
  details about our money saving membership program and how she can try the
  program for 7 days for $2.00.  The terms
  on that page, titled “Offer Details,” explained that if she did not cancel her
  subscription by the end of the trial, her subscription would automatically
  continue and the monthly subscription fee would be charged to the credit card
  account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. ******’s membership
  has been canceled and fully refunded for $365.00. This remaining credit will
  post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. ******.

• Initial Complaint

  Date:06/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2023, I placed an order from **********. Accoring to a Freeshipping**** representative with whom I spoke today, when I accepted the final cost of that ********** order, I also accepted a subscription to Freeshipping****. This was not an intentional choice but rather the result of a deceptive practice by this company. My CC company recently flagged the July 23, 2023 charge attempt as a fraudulent transaction. However, Freeshipping**** has successfully received 5 other payments fro $19.00 from my CC. I find this practice deceptive and wish to be refunded $19.00 for March, April, May June, and July immediately.

  Business Response

  Date: 06/26/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on February
  9th, 2023, after making an online purchase on From**********.com, Ms. ******* was
  presented with an ad banner promoting our FreeShipping**** program. Ms. *******
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money saving membership program and how she can
  try the program for 7 days for $2.00. The terms on that page, titled “Offer
  Details,” explained that if she did not cancel her subscription by the end of
  the trial, her subscription would automatically continue and the monthly
  subscription fee would be charged to the credit card account that she
  provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ******* a welcome e-mail to the
  e-mail address she provided upon enrollment that included full information on
  how she can access and enjoy her program benefits and reiterating the program
  billing terms. 
  
  Ms. *******’s membership
  was canceled effective 6/23/23. This membership has been fully refunded for $97.00,
  this credit will be posted in 2-5 business days back to the card provided on
  file.
  
  Again, we
  regret any inconvenience this may have caused Ms. *******.

• Initial Complaint

  Date:06/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  FreeShipping**** has been billing me $13 a month for numerous months and I have just noticed. I have NEVER used or subscribed to this service. This is outright fraud.

  Business Response

  Date: 06/15/2023

  I write in regard to the above referenced complaint submitted to
  your office by Mr. ******. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address his concerns.   
  Our records show that on August
  18th, 2022, after making an online purchase online, Ms. ****** was presented with an ad banner promoting our 10% cash
  back program. Ms. ****** clicked on the banner
  and arrived on our order registration page, which provided full details about
  our money saving membership program and how she can try the program at no cost
  for 7 days. The terms on that page, titled “Offer Details,” explained that if
  she did not cancel her subscription by the end of the trial, her subscription
  would automatically continue and the monthly subscription fee would be charged
  to the credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ****** a welcome e-mail to the e-mail address she provided upon enrollment that
  included full information on how she can access and enjoy her program benefits
  and reiterating the program billing terms. 
  
  This membership has been
  canceled and fully refunded for the membership fees, the total refund of $130.00
  will post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Mr. ******.

  Customer Answer

  Date: 06/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business charged me without my consent or knowledge for 12 months. I was told I was going to recieve a full refund but I never did. I don’t even know how they got my information

  Business Response

  Date: 06/12/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on April
  19h, 2022, after making an online purchase on ******************,
  Ms. ********* was presented with an ad banner promoting our FreeShipping****
  program. Ms. ********* clicked on the banner and arrived on our order
  registration page, which provided full details about our money saving
  membership program and how she can try the program for 7 days at no cost. The
  terms on that page, titled “Offer Details,” explained that if she did not
  cancel her subscription by the end of the trial, her subscription would
  automatically continue and the monthly subscription fee would be charged to the
  credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ********* a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. *********’s membership
  was canceled effective 3/26/23. We have issued a full refund for the remaining membership
  fees for a total refund of $156.00. The remaining credit will post in 2-5
  business days back to the card on file.
  
  Again, we
  regret any inconvenience this may have caused Ms. *********.

• Initial Complaint

  Date:05/22/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently became aware that I have been being charged $13 a month for Freeshipping****. I never joined Freeshipping**** and could not find any emails from them in my email account. My credit card website only shows 4 months back so I couldn't tell how long the charges have been occurring. After ******** and seeing similar similar complaints, I went to Freeshipping**** and used Chat to ask about the charges. The Chat user was Maria and she informed me that she could cancel the membership and refund me for 4 months only. I asked how long I have been being charged and Maria informed me that I've been a member since 12/9/2020. I asked why I've never received any emails or communication from Freeshipping**** that would indicate I was a member or about the monthly renewals, and Maria replied that I received a Welcome email at the time and the renewal charges appear on my credit card statements. I asked if there was anyone I could appeal the 4 month only refund to since I never used Freeshipping**** and I'm sure they can see that, but Maria replied that there was not. Seeking some assistance here... I would like to be refunded for all months that I was charged, not just 4. I believe this should be 29 months total (12/9/2020 to 5/18/2023) @ $13 = $377. As mentioned, a refund was initiated for 4 months which would be $52 so that would leave $325 remaining. Any assistance you can provide is greatly appreciated.

  Business Response

  Date: 05/22/2023

  I write in regards to the above referenced complaint submitted to
  your office by Ms. *********. We regret any confusion or inconvenience she
  experienced when doing business with our company and trust that this letter
  will address her concerns.   
  Our records show that on December
  9th, 2020, after making an online purchase on *********, Ms. ********* was
  presented with an ad banner promoting our FreeShipping**** program. Ms. *********
  clicked on the banner and arrived on our order registration page, which
  provided full details about our money-saving membership program and how she can
  try the program for 7 days for $2.00. 
  The terms on that page, titled “Offer Details,” explained that if she
  did not cancel her subscription by the end of the trial, her subscription would
  automatically continue and the monthly subscription fee would be charged to the
  credit card account that she provided. 
  
  Our records show that she
  completed the registration process by providing her full contact and account
  information and checking a box that states “I agree to the Offer Details and the
  Terms of Use & Service” just below
  the offer terms. Shortly thereafter we sent Ms. ********* a welcome e-mail to
  the e-mail address she provided upon enrollment that included full information
  on how she can access and enjoy her program benefits and reiterating the
  program billing terms. 
  
  Ms. ********* contacted us
  on 5/18/2023 to cancel her account and we did issue a refund for the last 4
  months of membership fees at that time. We have issued a full refund of the membership
  fees as a courtesy, this remaining credit will post in 2-5 business days.
  
  Again, we
  regret any inconvenience this may have caused Ms. *********.

  Customer Answer

  Date: 05/27/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *********