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Business Profile

Franchise

Franchise World Headquarters LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 241 total complaints in the last 3 years.
    • 83 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/30/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Two issues regarding Subway. 1. I have .57 cents in giftcards in my account I am unable to use because Subway doesn't allow customers to use giftcard and credit card in the same order. By law, if my giftcard balance is less than $5, I am owed the giftcard amount in cash, so I would like it sent to me. #2. I had 410 points in my account. The company changed reward programs details again, and I had no notice that my points would expire last month. I would like them restored so I can use them. Their customer service is useless, all AI chatbots that do not respond to issues and there's no way of contacting anyone

    • Initial Complaint

      Date:04/21/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tried to place order on-line in response to a promotion I was sent by email from this business on 4-16-2025. Order process would not allow me to place order at final step even though payment was completed in full. Tried using different web browsers, computers and internet providers without success. Tried to contact company through website, chat and email with no success. Local stores will not honour promotion unless the order is completed on-line. This is an ongoing problem I have personally been through with Subway over several years now Researched online and found that this is a common and known problem with this business for many other disgruntled customers with some allegations of possible "blacklisting" of those who are frequent coupon/promo users. Why has prior action not been taken with this company and these issues?

    • Initial Complaint

      Date:04/21/2025

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today Sunday April 20, 2025

      Went online & we tried the Subway App but none of the coupons could be applied.

      Got an error message stating their Expired when they do Not expire until 05/03/2025

    • Initial Complaint

      Date:04/21/2025

      Type:Facilities Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a Subway rewards program with $2.13 cents in it (that was loaded with my own money).
      I cannot access my money.
      I cannot load any more money. My phone number is **********.
      NONE of the Subways I have visited know how to help me.
      I have emailed Subway CSR twice and have received only an automated message telling me that they have my concern.
      There is no 800 number.

    • Initial Complaint

      Date:04/17/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/4/25 I used my card to get Subway for my family. As I am a busy man, I traveled to two Subways in our local town. I did get the subs and everyone in my family got what they wanted. That night I was not able to access my app to view my reward status. The app says to contact guest services but on the app and through the website there is no direct number to get to guest services. I filled out 2 or 3 contact us forms but nobody has gotten a hold of me at all. I contacted the local Subway stores and after 3 or 4 phone numbers later, no direct response or even a single living person to respond to. It is now 12 days later, my app still doesn't work, I still haven't gotten a hold of anyone to help with my issue, and I have avoided Subway since I can't use the application that has been useful throughout the last couple years. I hope Subway can correct my app problem and allow me to get in to see what I have earned. They need to correct their horrible customer service. Some easily accessible phone numbers for customers and some updates to websites and their app is needed.

    • Initial Complaint

      Date:04/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***********. Picked up order. Not only was employee unpleasant/rude he made both sandwiches incorrectly. The wrong bread, no cucumbers, no banana peppers, no black pepper, almost zero spinach. NO cheese. By far the worst experience I've ever had at Subway.

    • Initial Complaint

      Date:04/08/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I put in a ticket OVER 2 weeks ago about my points being added to my account. It says it takes 24-48 hours for someone to respond. My points haven’t been added to my account YET!

      I also had placed an order online and had originally requested a refund. After going in the establishment for 2 days at a time. The manager emailed me back finally. She said they couldn’t make the sandwich. I’ve sent several emails asking to be directed to the online service because it didn’t allow me to refund in the app. She has not responded to either of my emails. I’ve given 3 and 4 days between emails. This is ridiculous!!! I would like my points as requested AS WELL AS a refund to be pointed in the right direction. My receipt is kinda wearing out since they request you to keep the receipt until the issue is resolved or heard from.


      Justice is the name of the employee that was working that night when i requested a refund due to them not having all the ingredients

    • Initial Complaint

      Date:04/07/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Subway Customer Service,

      I am writing to report a deeply troubling experience at your location at *** ********** ******* ********** **. My son ordered two 'Boss' foot-long subs online with a promotion code exclusive to him through the app, which offered "Buy one footlong, get one for $1."

      When my son went to pick up the order, the restaurant owner refused to add anything to the subs based on the order summary except for meatball and marinara sauce. The owner explained that because my son didn’t order additional items (such as chips or drinks), he could not provide any add-ons, which, according to Subway’s policy, should have been free of charge. Furthermore, the owner threatened to refuse service to us in the future.

      Due to the nature of the verbal threat, we decided to leave with incomplete subs, which led to the worst customer service experience we have ever had.

      I am requesting a full refund for the two 'Boss' foot-long subs, as the order was incomplete, and the experience was far from satisfactory. Additionally, given the unacceptable customer service, including the owner's rude behavior and threats, I believe compensation for the emotional distress this situation caused is warranted.

      For our safety and privacy, we kindly ask that you do not share our names or contact information with the store owner. We wish to resolve this matter directly with Subway corporate.

      Thank you for your attention to this issue. I look forward to your response.

      Sincerely,

    • Initial Complaint

      Date:04/04/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am so sick of getting subway offers in my app and then trying to take advantagenof them and the store accepting no responsibility, refusing to honor the offereven though they are participating location, and this last time really pissed.me off today becuase the location doesn't close till 10 and I started trying to order made my order in the app at **** hrs and when I go to check out the app says this **** I include in the screenshot I took after almost 30 minutes of fighting with it and even calling the location after my wife had already driven all the way up and was sitting in the parking lot waiting, where they acted ignorant said they didn't have any deals this good, and wouldn't honor it , and didn't care e had planned this and had to dinner after work becuase we planned on her picking up our subs for dinner on the way home!!! He just didn't give a damn!! Just said sorry we can't honor that but she can come in and pay full price!! I want a refund for our time and gas to be turned down!!!! If subway hadn't offered we would have got dinner and planned it elsewhere!!!

      This is a dirty false advertisement to get people in and then have the store refuse them and try to gouge them for full price after offering a deal!!

    • Initial Complaint

      Date:04/02/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Last month i had ordered through the subway app for delivery. after 1.5 hours, since i didnt receive my order, i called the stored and they told me that doordash has some issues with the system so they are cancelling all the orders. i should receive the refund.

      after 4 days, i saw that i was charged. i called them again and they told me to call doordash and ask for refund. i did that and i followed up with them 3-4 times and they told me that they have initiated the refund but the subway should accept that and then only i will get the refund.

      theres no dedicated customer care no. for subway, i submitted the forms 2 time from their website, no reply from them! i called the store and doordash again, both of them told me they cant do anything...they are just putting blame on each other and i am stuck with my money lost.

      i need help to get my refund!

    Franchise World Headquarters LLC is NOT a BBB Accredited Business.

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