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Business Profile

Franchise

Franchise World Headquarters LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Franchise World Headquarters LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Franchise World Headquarters LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 240 total complaints in the last 3 years.
    • 83 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/05/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      There are mixed reviews as to whether ******** benefits are accepted at ***** locations. A request for this information was sent via email and there has been no answer. Can you kindly provide a list of locations which accept it? Thank you.

    • Initial Complaint

      Date:01/14/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Store closes at 9pm. Door was open. Lights were on. Rude unprofessional employee tried to tell me the store was closed when I entered at 8:45pm. He told me repeatedly that despite what the sign and website says, they were closed. I told him I just wanted to buy a cookie and not a sandwich. He rang me up. However, he did not scan my rewards card as requested. So I loss all my points as yesterday was my last day to earn. I want the employee disciplined for making up their own hours of operation. I want my points reinstated. And I want to be compensated for my aggravation.

    • Initial Complaint

      Date:01/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/6/24, I purchased 5 Subway $15 restaurant gift cards from **********. All were received via email and were valid. On 1/3/25, I attempted to use the gift cards to place an order via the Subway app. I added all gift cards to my payment methods via the app, and 4 reflected a full $15 remaining balance. I attempted to place the order 5 separate times via the app, on 2 different phones. Each time, I received an error message. I then tried on the full website on a computer using the Chrome browser. I also received an error message, but this time, all my gift cards now showed a $0 balance. I went inside the restaurant to verify that my order had not, in fact, gone through despite the error. The clerk said she had no order. I placed the order in person, and she scanned the gift cards as payment. Two worked, and 2 had a $0 balance, when they had just had $15 minutes before. Subway #*****-0, in ******** **. Trans # ********** 1/3/2025 12:41:40 pm. Total $34.22, $30.00 via gift cards. I immediately tried calling every number to Subway corporate I could find. All were automated, no real person, and hung up immediately upon delivering outgoing message. I used the "Contact Us" form on the website and received confirmation of my request. No response whatsoever. On 1/6/25, I tried calling again in case they had just been closed for the holidays. Same issue. I tried emailing on Facebook and received a response that my request was being escalated to the correct internal Guest Care Team. On 1/7/25, I received a response requesting gift card details. I provided all 5 - full numbers and PINs. No response. I followed up again on 1/9/25 (via email) and 1/10/25 (via Facebook). No response. I am out $30 and a partial gift card when NO ORDER WAS PLACED! I am merely looking to be made whole. This should have NEVER had to be escalated to a BBB complaint! Subway case # below.

    • Initial Complaint

      Date:01/13/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      overcharged...more than double what I should have been charged. Subway offer was two (2) Footlongs for $12.99. I ordered this deal, and I was charged $26.78. So, I thought they must be giving me four (4) Footlongs for this price ~ $12.99 x 2 = $25.98. So, I paid in advance with my credit card on Subway’s website.

      However, when I got to the Subway restaurant, they said I only ordered two (2) footlongs. They would not (or could not) adjust the price, and they would not give me two (2) more Footlongs.

      Hence, Subway’s website is deceiving, and when people try to take them up on their special offers, Subway does whatever they can to take advantage of people and overcharge their customers. This is a very shoddy business practice, and people should be made aware of this shoddy business practice.

      I deserve either a refund or two (2) more footlongs at no further charge.

    • Initial Complaint

      Date:01/06/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my account rewards email is the one on this complaint ******************. i have my reciept that i submitted a correction request on your app but still have not heard from you to add points to my purchase. your app system would not let me log in so it prevented me from using and earning your deals on my app plus i need you to please add back my points cause i havnt been able to log in all last last year. i think my last purchase date was 12-17 last month. please fix everything

    • Initial Complaint

      Date:01/03/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12-31-2024, I ordered a gift certificate for $25 based on their website advertisement stating I would also receive a free 6" sub with the order (I have included a copy of the promotion I took a screenshot for). I also added a screenshot of the $25 gift certificate. I am in touch with the corporate office via email, and they won't respond.

    • Initial Complaint

      Date:12/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DEC 23, 2024 • 5:55PM • $37.27
      Picked up from ** ********* **** ********** **
      Order *********** - 3 Items
      ?
      TOP PICKS COMBOS

      Here’s a professional description of your complaint:

      Incident Summary:
      , we visited the drive-through of subway to pick up our food. Upon returning home and opening the sandwiches, we discovered visible mold on the lettuce in all three sandwiches. This was not a minor issue, as the mold was clearly noticeable and presented a serious health hazard.

      Initial Response from the Store:
      We immediately contacted the store to report the issue and were informed that they do not issue refunds and were advised to email customer service. Despite explaining the severity of the health risk, our concerns were dismissed. We made several additional attempts to call the store, but we were repeatedly placed on hold.

      Customer Service Response:
      We then contacted customer support, and the owner of the Subway location reached out. Their response was dismissive, stating, “The mold is a way of promoting different products in new, creative ways to keep things fresh and appeal to a broad spectrum of our loyal customers.” This response was deeply concerning and unacceptable.

      Complaint Purpose:
      This incident raises significant food safety concerns, and the handling of the situation was unprofessional and dismissive. Selling food in this condition is a violation of health standards and customer trust. Immediate action is necessary to address this issue and ensure it does not happen to other customers.!

    • Initial Complaint

      Date:12/18/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Per the attached PDF document I was granted a free daily cookie from 12/09/2024 - 12/31/2024 but so far there have been several days now where the free cookie coupon was not applied to my online account. I am unable to get any assistance from Subway. Please let me know what assistance you can provide.

    • Initial Complaint

      Date:12/17/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 14, 2024 I visited the ********* ******* ****** in ********** **. Inside the musem is a Subway. I went to the counter and there were two male staff members working in the Subway. I showed them a deal I wanted to use on my Subway app and they said I needed to play the order through the app. I placed the order through the app (order #************ but the order received by the store was not correct. They did not make the first order and asked me to place a second order through the app, which I did (order #***********), and the second order came through correctly. I asked them to refund the first order (order #************ but they said I would have to submit a request through the website. I submitted a request for a refund for the first order and received an email from Ricardo R********, the owner of the store. He asked me to submit a refund request through the website, I responded by email to let him know I already did which is how he received my request, and I never heard from him again.

    • Initial Complaint

      Date:12/13/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Multiple, multiple illegal charges have been made on my debit card, through the Subway app, in multiple different states.

    Franchise World Headquarters LLC is NOT a BBB Accredited Business.

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