Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 514 total complaints in the last 3 years.
- 144 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/01/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:It simply states that they have to reach out to another unit to get a response. This does not resolve my situation.
me immensely as I spent a lot of money on the supplies.
Sincerely,
******** ***
**** tracking number: **************************
Original 4PX tracking number: ******************
Business Response
Date: 09/12/2023
***** ****** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *******
*** **** **** ****
*********** ** **********
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
We have reached out our
business unit for an update. We will respond asap.
Mauricea,
Client AdvocateBusiness Response
Date: 09/13/2023
Hello,
thank you for your inquiry regarding
parcel **************************. I see this parcel was delivered by USPS
today, 9/12. If you have any additional questions regarding the final delivery
of this item please contact your local Post Office for assistance."
Kind Regards,
Nicole J****
PB Client Support | Delivery & ReturnsCustomer Answer
Date: 09/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Package arrived the day PB decided to first respond. Box was crushed and partially open, but atleast it got here which is what matters most to me.
Sincerely,
******** ***Business Response
Date: 09/12/2023
***** ****** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *******
*** **** **** ****
*********** ** **********
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
We have reached out our
business unit for an update. We will respond asap.
Mauricea,
Client AdvocateCustomer Answer
Date: 09/12/2023
Complaint: ********
I am rejecting this response because:It simply states that they have to reach out to another unit to get a response. This does not resolve my situation.
Sincerely,
******** ***Business Response
Date: 09/13/2023
Hello,
thank you for your inquiry regarding
parcel **************************. I see this parcel was delivered by USPS
today, 9/12. If you have any additional questions regarding the final delivery
of this item please contact your local Post Office for assistance."
Kind Regards,
Nicole J****
PB Client Support | Delivery & ReturnsCustomer Answer
Date: 09/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Package arrived the day PB decided to first respond. Box was crushed and partially open, but atleast it got here which is what matters most to me.
Sincerely,
******** ***Initial Complaint
Date:08/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered clothing from a nationwide retailer. They shipped the clothing with this shipping partner. The package sat in one spot for almost an entire week before finally moving again. We are going on two weeks since the original order was placed and 10 days since the package was confirmed shipped and I still have no package, nor is it anywhere near. I could have been to the site of origin and back, stopping to see all of the sites at this rate. Pathetic service.Business Response
Date: 09/08/2023
********* **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******
* ** *****
*** *** * ********
**** ********
To further
assist, we will need the tracking information.
We did not see an attachment with the tracking information nor was the
tracking number provided within the complaint.
Respectfully,
Rebecca
Client
AdvocateInitial Complaint
Date:08/29/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:you are basically saying that someone from Pitney Bowes stole both packages. You know for a fact that your company was the last to have both packages. You know for a fact no notes are in your system about the packages and you also know that they cannot locate them. That’s not a resolution. I contacted **** but I cannot help that every single month YOUR company is the one who handles all of my packages every single month. Me, ******* ****** and my daughter ***** ***** order from **** on a monthly basis. I want our packages to make it to our home. I don’t know if you need to put notes in your system under our address or names but I am not okay with you just saying “oh well” packages are gone and nobody knows where. That’s not acceptable. I will keep making new complaints here every month if this continues. 2 months in a row! These packages are worth over 200 dollars each. This needs to not happen again. Unreal that the packages can just be gone and nobody knows who took them or where they can be.
that this happened two times in a row!!! Where are my packages Pitney Bowes?? ********************************** And ********************************** is the other tracking number. Why has my packages not been given to **** yet? Find my packages.
Sincerely,
******* ******Business Response
Date: 09/12/2023
********* ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ******
*** ** ********** **
**** ** ****** ** *****
*** *** * ********
**** ********
Thank you for reaching
out about your two **** parcels. The two barcodes were shared with our Facility
team in ******** **, where the parcels were last scanned; however, our team was
unable to physically locate the parcels, nor did they find any errors in the shipment
data.
Unfortunately, we are
unable to provide any additional updates. Kindly
reach out to the merchant retailer directly for additional assistance &
resolution.
The two barcodes have
also been shared with our **** team for further review. We apologize for any
inconvenience caused by the lack of available updates.
Respectfully,
Rebecca
Client
Advocate Pitney BowesBusiness Response
Date: 09/19/2023
********* ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* ******
*** ** ********** **
**** ** ****** ** *****
*** *** * ********
**** ********
The ****
team has been made aware of the two missing parcels. Please contact **** for further assistance.
Our
apologizes.
Respectfully,
Rebecca
Client
Advocate Pitney BowesInitial Complaint
Date:08/28/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have a package stuck at a sorting center in *******, ******* for a week and a few days. It usually doesn't take this long to get a package processed and moved on to ****. The tracking number is 42******************************08. And I also have a PB package in ************ and only the shipping label has been created and it never moved for a few days and never made it to ****. I should have had my packages by now. The second tracking number is 94*********************Business Response
Date: 09/13/2023
********* ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
********* *****
** *****
*** *** * ********
**** ********
Thank you for
contacting us about your parcel **********************************. I see
the parcel was last scanned on Aug 18 in *******, ** with no updates since.
Your parcel barcode was
forwarded to our Facilities team for further investigation. Our ******* team
conducted a sweep of the facility; however, the subject parcel was not located.
A search of our electronic databases also did not provide any additional
information. Unfortunately, we have no further updates to share with you.
Kindly follow up with
your merchant retailer directly for further assistance. We sincerely
apologize for the inconvenience caused by the lack of available updates.
Respectfully,
Rebecca
Client
Advocate Pitney BowesInitial Complaint
Date:08/24/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:
I am the authorized user for this account. I never signed a draft authorization. A signature must be on file to authorize a draft. Thank you for the refund. Also I have received a another bill for cancellation fees. Please write off the amount, as I will not pay for canceling the account.
Sincerely,
***** *******Business Response
Date: 08/24/2023
****** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** * **** **
******** ** **********
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason
why we drafted the money on their checking account is because their prepay
account was setup on schedule pay deposit amounting to $60.00 and a low dollar
amounting of $20.00. Funds have been credited back. There is a credit on the
clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for
Invoice ********** in amount of
$162.49
due to termination, 23-08-2023
You can consider this case resolved. Please
let us know if there are any further questions.
Respectfully,
Benjamin T*******
Client Support Analyst
Global Ecommerce
Mauricea,
Client AdvocateBusiness Response
Date: 09/08/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** * **** **
******** ** **********
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted
the money on their checking account is because their prepay account was setup
on schedule pay deposit amounting to $60.00 and a low dollar amounting of
$20.00. Funds have been credited back. There is a credit on the clients
pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice **********
in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the
clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there
are any further questions.
Mauricea,
Client AdvocateBusiness Response
Date: 09/08/2023
Sept. 8thh, 2023
Better Business Bureau of Connecticut
Stewart Henderson, Dispute Resolution
Specialist
29 Berlin Rd.
Cromwell, CT 06416
417 S MAIN ST
MULLINS, SC 29574-3113
Re: BBB # ********
Dear Stewart,
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted
the money on their checking account is because their prepay account was setup
on schedule pay deposit amounting to $60.00 and a low dollar amounting of
$20.00. Funds have been credited back. There is a credit on the clients
pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice **********
in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the
clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there
are any further questions.
Mauricea,
Client AdvocateCustomer Answer
Date: 09/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Business Response
Date: 08/24/2023
****** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** * **** **
******** ** **********
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason
why we drafted the money on their checking account is because their prepay
account was setup on schedule pay deposit amounting to $60.00 and a low dollar
amounting of $20.00. Funds have been credited back. There is a credit on the
clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for
Invoice ********** in amount of
$162.49
due to termination, 23-08-2023
You can consider this case resolved. Please
let us know if there are any further questions.
Respectfully,
Benjamin T*******
Client Support Analyst
Global Ecommerce
Mauricea,
Client AdvocateCustomer Answer
Date: 08/29/2023
Complaint: ********
I am rejecting this response because:
I am the authorized user for this account. I never signed a draft authorization. A signature must be on file to authorize a draft. Thank you for the refund. Also I have received a another bill for cancellation fees. Please write off the amount, as I will not pay for canceling the account.
Sincerely,
***** *******Business Response
Date: 09/08/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** * **** **
******** ** **********
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted
the money on their checking account is because their prepay account was setup
on schedule pay deposit amounting to $60.00 and a low dollar amounting of
$20.00. Funds have been credited back. There is a credit on the clients
pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice **********
in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the
clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there
are any further questions.
Mauricea,
Client AdvocateBusiness Response
Date: 09/08/2023
Sept. 8thh, 2023
Better Business Bureau of Connecticut
Stewart Henderson, Dispute Resolution
Specialist
29 Berlin Rd.
Cromwell, CT 06416
417 S MAIN ST
MULLINS, SC 29574-3113
Re: BBB # ********
Dear Stewart,
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted
the money on their checking account is because their prepay account was setup
on schedule pay deposit amounting to $60.00 and a low dollar amounting of
$20.00. Funds have been credited back. There is a credit on the clients
pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice **********
in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the
clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there
are any further questions.
Mauricea,
Client AdvocateCustomer Answer
Date: 09/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Business Response
Date: 08/24/2023
****** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** * **** **
******** ** **********
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason
why we drafted the money on their checking account is because their prepay
account was setup on schedule pay deposit amounting to $60.00 and a low dollar
amounting of $20.00. Funds have been credited back. There is a credit on the
clients pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for
Invoice ********** in amount of
$162.49
due to termination, 23-08-2023
You can consider this case resolved. Please
let us know if there are any further questions.
Respectfully,
Benjamin T*******
Client Support Analyst
Global Ecommerce
Mauricea,
Client AdvocateCustomer Answer
Date: 08/29/2023
Complaint: ********
I am rejecting this response because:
I am the authorized user for this account. I never signed a draft authorization. A signature must be on file to authorize a draft. Thank you for the refund. Also I have received a another bill for cancellation fees. Please write off the amount, as I will not pay for canceling the account.
Sincerely,
***** *******Business Response
Date: 09/08/2023
***** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
*** * **** **
******** ** **********
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted
the money on their checking account is because their prepay account was setup
on schedule pay deposit amounting to $60.00 and a low dollar amounting of
$20.00. Funds have been credited back. There is a credit on the clients
pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice **********
in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the
clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there
are any further questions.
Mauricea,
Client AdvocateBusiness Response
Date: 09/08/2023
Sept. 8thh, 2023
Better Business Bureau of Connecticut
Stewart Henderson, Dispute Resolution
Specialist
29 Berlin Rd.
Cromwell, CT 06416
417 S MAIN ST
MULLINS, SC 29574-3113
Re: BBB # ********
Dear Stewart,
I am in receipt of consumer complaint # ********
Case ********. Informed client that the reason why we drafted
the money on their checking account is because their prepay account was setup
on schedule pay deposit amounting to $60.00 and a low dollar amounting of
$20.00. Funds have been credited back. There is a credit on the clients
pre-paid account of $125.28. The client can request a refund @
******************************************************************
Also , Case ********, Issued Credit memo for Invoice **********
in amount of
$162.49 due to termination, 23-08-2023
Pitney Bowes Does not set up the clients auto pay information, the
clients responsible for that. This matter is closed.
You can consider this case resolved. Please let us know if there
are any further questions.
Mauricea,
Client AdvocateCustomer Answer
Date: 09/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:08/22/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Missy from Pitney called and helped me get the issues fixed.Initial Complaint
Date:08/22/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint: ********
I am rejecting this response because:I submitted my Pitney Bowes/Newgistics tracking information.
The tracking shows that a Pitney Bowes “agent” received both packages 6 weeks ago.
If they have not arrived at a facility in 6 weeks Pitney Bowes has lost those packages while in their hands, destroyed those packages or abandoned them somewhere on a truck. The value of these items is $2160.The response completely ignored my request which was to LOCATE and DELIVER those packages.
Pitney Bowes/Newgistics has thousands of bad reviews.
The company is completely failing at what they are being paid to do.I will never purchase from ********* again because they use Pitney Bowes/Newgistics for their return labels.
**** ***** *******Business Response
Date: 09/08/2023
********* **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ***** *******
* ****** **
****** ******* ** *****
*** *** * ********
**** ********
Thank you to the consumer
for reaching out about the two ********* returns parcels.
**** confirms the
parcels were collected from the ****** ****** **** ****** on 7/28; however,
they have not yet been delivered to a Pitney Bowes facility. As the two parcels
have not reached our network, we regret that we are unable to provide any
further information.
We have forwarded your inquiry to our
********* team of contacts and requested they contact you directly. You may
also contact the retailer directly for prompt assistance & resolution.
We apologize for the
inconvenience caused by the lack of available updates on your parcels.
Respectfully,Rebecca
Client
AdvocateBusiness Response
Date: 09/20/2023
********* ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ***** *******
* ****** **
****** ******* ** *****
*** *** * ********
**** ********
Unfortunately, we are unable to assist further.
Per the initial response, **** confirmed the parcels were collected from
the ****** ****** **** ****** on 7/28; however, they have not yet been
delivered to a Pitney Bowes facility. As the two parcels have not reached our
network, we regret that we are unable to provide any further information.
We have forwarded your inquiry to our ********* team of contacts and requested
they contact you directly. You may also contact the retailer directly for
prompt assistance & resolution.
We apologize for the inconvenience caused by the lack of available updates on
your parcels. Pitney Bowes does consider
this matter resolved.
Respectfully,
Rebecca
Client Advocate Pitney BowesCustomer Answer
Date: 09/28/2023
Complaint: ********
I am rejecting this response because:The packages (value = $2100) are IN THE HANDS of your company (Pitney Bowes) for two and a half months.
YOU have not delivered those packages to your facility.
Therefore you are attempting to ignore the fact that YOU have lost, destroyed or stolen the contents.
Your company is mismanaged. I will never shop at ********* again because Pitney Bowes mishandles their returns.
Sincerely,
**** ***** *******Business Response
Date: 10/02/2023
******* **** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ***** *******
* ****** **
****** ******* ** *****
*** *** * ********
**** ********
Hello, thank you for reaching out about
your parcel.
We appreciate your feedback
and have forwarded the feedback onto the appropriate team.
Respectfully,
Rebecca
Client Advocate Pitney BowesInitial Complaint
Date:08/16/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered a pair of ***** tennis shoes and the Pitney bowes third party shipper that usually works with **** didn’t deliver my package there also is no way to get ahold of these people i have read numerous complaints about this but **** said that there is nothing they can do as this is their shipper. Also being asked by **** to wait 30 days for a refund because of it I am very angry.Business Response
Date: 08/16/2023
****** ***** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *******
**** ****** **
******** ** *****
*** *** * ********
**** ********
The consumer
did not provide a tracking number for the package.
We are unable
to assist without the tracking number.
Respectfully,
Rebecca
Client
Advocate
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.