Complaints

This profile includes complaints for TicketNetwork, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicketNetwork, Inc.

  75 Gerber Rd E South Windsor, CT 06074-3202

• 

  Ticketfaster.com

  Baltimore, MD 21201

• 

  Ticket Network

  294 Starr Ridge Rd Brewster, NY 10509-4628

• 

  TicketNetwork, Inc.

  137 Bolton Rd Vernon, CT 06066-5536

• 

  TicketNetwork, Inc.

  12605 W North Ave Brookfield, WI 53005-4629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a live entertainment venue and this company is reselling tickets directly from my available inventory and charging more than double face value to my customers who think they are buying from me directly. I have not given them authorization to do so.

  Business Response

  Date: 05/09/2025

  Our records indicate that all inventory has been removed from our network. It should be noted that we are a nationwide network where independent, professional ticket-selling companies resell tickets to popular sporting, concert, and theater events throughout the ****** ******, ******, and beyond. We don't actually own, price, charge for, or ship the tickets listed for sale on our website. All of that responsibility belongs to the individual sellers who own the tickets listed on our exchange. We do not make any claims to be affiliated with any event organizers (artists, venues, teams, etc).
  

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets were purchased on line 3/23 for show PURPOSE. I DID NOT RECEIVE THE TICKETS. I WANT A REFUND OF THE AMOUNT 295.68 CHARGED TO MY **** CARD ASAP.

  Business Response

  Date: 05/02/2025

  There appears to be some confusion on behalf of this client. Attached is an image of their receipt, that shows at the time of purchase, their ticket selection included the important information that tickets would be ready for delivery 5/9/2025 and we reference it in multiple places as well. The client must wait for the tickets to be available for the order to be fulfilled. They will be notified appropriately and given access instructions. Further, as per the policies agreed to when placing the order, we only guarantee tickets in time for the event; we do not guarantee delivery for personal preference, travel plans, resale needs, etc. A refund request cannot be honored as there is no error with this purchase on behalf of our website or the seller's office.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/10/25 and 4/10/25 respectively I purchased 4 total tickets for the total price of $386.60 for the *** *** event at ******* ****** in *********** **. A few days prior I had the barcodes but upon sending the tickets to my email I was then unable to access the tickets. I had reached out to the Merchant in regard to the issue and they had assured me multiple times on the three days leading up that I would be able to either explain the situation to the staff at the venue and/or they would retransfer the tickets. The latter was chosen as I was told I would receive them before the event started. Upon arriving at the event I still was unable to access the tickets and was told by staff they were under a completely different name. I had asked the merchant for a refund multiple times but they have continually refused and been very condescending. My 12 year old autistic son was heartbroken because that was his dream and it was shattered not by my own doing but by false promises and rudeness from the merchant. I am kindly requesting a full refund of the above listed amount promptly please.

  Business Response

  Date: 04/17/2025

  We're very sorry to hear the client had difficulty in accessing their tickets. As per the client's own words, the seller fulfilled their obligation on both orders and delivered tickets to the client, and they were in their possession. What the client may have done with the tickets once in their possession is out of our control. Attached is confirmation that tickets were accepted. As a client service courtesy, we requested the seller look into whether tickets could be recalled and transferred again but we do not guarantee successful completion of these requests. We cannot honor a full refund request on either order as there was no error with the purchase on behalf of our website or the seller's office. Our records indicate that we extended an offer of a partial refund of 15% of their orders, totaling $58.15USD, which the client has declined. 

  Customer Answer

  Date: 04/17/2025

  
  Complaint: ********
  
  I am rejecting this response because: it is not accurate and rude to assure someone that they will receive their tickets, only to have them rejected at the door. I would like a 100% refund
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/17/2025

  We're sorry to hear the client does not agree with our information. The client's tickets were delivered to them appropriately. As seen in a chat transaction dated 4/10/2025, 4 days prior to the event, the client confirmed they had their barcodes and were advised to simply display them on their mobile device. We do not have any control over any other actions the client may have taken with their tickets that may have cause an issue for themselves. There is no error with this purchase on behalf of our website or the seller's office. Once again, as a courtesy, we requested that tickets try to be delivered again but we cannot guarantee successful completion. This purchase was fulfilled properly in accordance with all policies and a full refund is not an available resolution.

  Customer Answer

  Date: 04/17/2025

  
  Complaint: ********
  
  I am rejecting this response because:
    I want a full refund as I will be providing a written affirmation from the venue where the event took place stating I was unable to enter the event and why. It is stated in your terms and policies that with that information I will be provided a full refund. If I am still not able to do so I will consider legal action. 
  Sincerely,
  
  ******* ******

  Business Response

  Date: 04/21/2025

  The client can do as they see fit regarding any documentations to their claims. We have our own documents, as provided, that confirm the tickets were in the client's possession and any actions that they took with their tickets is out of our control. We are not responsible for lost tickets; it is solely the client's responsibility to ensure the safety of their tickets. The client confirmed they viewed the barcodes of their tickets and no other actions were necessary but to display them at the event. While we're sorry to hear the client may have done something and lost their tickets on their own accord, again, this is not a problem with the purchase on our behalf or the seller's. The purchase would remain a final sale under our policies however as a client service courtesy, they were refunded in full and notified on 4/17/2025. They should review their records and if needed contact their financial institution regarding their processing of the transaction. This matter will be considered closed as there was no issue with this purchase on our behalf and the client has been refunded.

• Initial Complaint

  Date:02/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 29th, 2025 I ordered * **** **** concert tickets for my son, I didn’t receive my tickets, found out it’s a scam site, with many complaints. I attempted to contact them regarding my tickets, received canned responses, still no tickets

  Business Response

  Date: 02/13/2025

  We're very sorry to hear there appears to be some confusion regarding their purchase. Our records indicate that at the time of purchase, their selection included the important information that "Tickets will be ready for delivery by August 11 2025". While the client may not currently agree, this was confirmed acceptable when placing the order. The client will be informed when delivery has completed. We would suggest the client continue to monitor any junk/spam folders. 

• Initial Complaint

  Date:12/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-23-24. I purchased tickets for *********** at ******** ***** theatre using the link "**************************. I did not realize until the ticket receipt (have not received actual tickets) hit my inbox that this is not an official website of the theatre, and after reviewing the link it is blatantly misrepresenting itself as affiliated with the venue. This is intentional misrepresentation, and when I contacted the websites support via live chat they denied the existence of the link. Their website also uses a different name than the actual business

  Customer Answer

  Date: 12/23/2024

  They will allege this site is not their site, but ************* (the site running alongside this company's site, clearly owned by them) directly markets their news letter on this site without redirecting to a new domain.

  Business Response

  Date: 12/23/2024

  There appears to be some confusion on the client's behalf regarding their purchase. The website the client is referring to ("**************************) is, as confirmed in their own provided documentations, not the box office or venue. There is no misrepresentation of that website or our website. By placing the order, the client agreed to the use of our website, all disclaimers and all policies, including (but not limited to) a final sale. See attached. We are unable to honor a refund request as the client wishes as there is no error with the purchase on behalf of our website. Should they no longer wish to utilize the tickets they purchased (and will receive on or around 3/14/2025), they have the option to resell them through various outlets. We have provided the client information that may assist them with that process.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets from this site for a concert that was canceled, and their policy said a full refund in the event of a cancelation and yet no refund or way to contact them. The number I have for them is now stating a different name, website is not offering any information or way to contact.

  Business Response

  Date: 12/19/2024

  Our records show a refund was successfully processed to the payment account utilized when the original order was placed. We are sorry to hear you are having trouble locating your funds. Currently, your best option for refund details is to contact the financial institution. A confirmation email titled "You Refund has been Processed!" was sent to the email address on file for the order. 

  Due to this complaint being filed containing name and contact information not associated with the original cardholder name and information, we are unable to provide further details for security reasons. If additional assistance is needed, the original cardholder can contact our office via email at *********************************

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking to purchase tickets for **** ** ****** in ********. I wanted to purchase these tickets through the Keller Auditorium. The 2nd non-sponsored link on ****** was a website ****************************, which seemed like the ******** official website (there is no indication otherwise when you directly access an event). As such, I purchased tickets through that link on 11/29/2024 only to realize immediately afterwards that it was a fraudulent site. The site has shared tickets with me that do not appear to be official tickets. Tickets are not on sale with the venue yet so it does not make sense that they would be available at all. I spent over 200 above retail price for these tickets and am shocked that if it is not illegal for this website to present as it does.

  Business Response

  Date: 12/02/2024

  We are very sorry to hear that the client may have not intended to purchase with us. It is important to note that we have no control over a client's ****** search or what website they may choose from said search options. Our website (on both desktop and mobile browsers) includes disclaimers regarding the fact we have no affiliation with any venue and our status as a secondary marketplace. It is solely the client's responsibility to review all information presented to them, regardless of the device by which they make their purchase. Whether a client takes the necessary time to do so is out of our control. Attached are screenshots of the disclaimers provided for all users when visiting ****************************************/ and during purchase of tickets. By placing the order, the client agreed to the use of our website, all website polices and all order details. There was no error with this purchase on behalf of our website or the seller's office in any way. Our records indicate that we offered the client courtesy options for their mistake, which were declined. As a client service courtesy, this order was refunded in full. 

• Initial Complaint

  Date:10/25/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/24 in the evening I received an email from Ticketnetwork stating that I had purchased tickets. I did not. Immediately I called my credit card company to dispute. The next morning 10/25 I contacted the company via e-mail to say that I did not order tickets and they need not send them and Please refund my money (209.07). I was told that they "investigated" the order and I did order them as it was my credit card, my address and email. I again said I did not order and would not accept delivery of the tickets if sent. They would not refund my money and said that they could try to help me resell them for a fee... I declined the offer as the event is 10/26 AND if anyone wanted tickets they could purchase from the venue for one half the price. (40.00ea)

  Business Response

  Date: 10/25/2024

  This order will remain a final sale under our policies, which were agreed to when placing the order. Unfortunately, as the client was informed, their purchase was reviewed for fraudulent activity and we could find on indications that this purchase was not authorized. The tickets were delivered to the client. Whether they choose to utilize the tickets is entirely at their discretion but does not impact the order that was placed. If they wish to resell the tickets, they may. We have provided them further information to assist them with that process if needed. As a client service courtesy, a refund of the service fees paid on the purchase has been initiated. We cannot honor an further resolution as their is no error with the purchase on behalf of our website or the seller's office. 

  Customer Answer

  Date: 10/28/2024

  
  Complaint: ********
  
  I am rejecting this response because: I did. it make the purchase, did not accept the tickets.  This is identity theft.  I cancelled my credit card and disputed the charge with them also. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/03/2024

  We are sorry to hear that the client does not agree with the information provided but it does not change our response. We have addressed the client's concerns multiples - via direct email and the BBB platform and there is nothing new or different to advise this client. The purchase will remain a final sale. There are no indications that this purchase was not authorized by the client and we are unable to honor a full refund request. Strictly as a client service courtesy, a refund of the service fees paid on the order was issued on 10/25/2024. There was no error with this purchase on behalf of our website or the seller's office and not other resolutions are available. Tickets were delivered to the client in accordance with the policies agreed to when placing the order. Tickets were in their possession to use or resale at their discretion. We are not responsible for any actions a client may or not take regarding their purchase(s) or ticket(s). Not utilizing any tickets delivered does not entitle any client to a refund. This matter will be considered closed as it has been addressed multiple times.

• Initial Complaint

  Date:09/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I heard that ****** ****** would be playing in my area (*********), I was excited. I went online to buy tickets, and decided I would surprise my Mom with a ticket too. So, I purchased 3 tickets—a ticket for my mom, my fiancé, and myself. I typed ************ in the search bar, clicked the link, and it brought me to what I believed was ************. It was so deceiving. I thought it was ************, but it’s actually Ticket Network. Through the real ************, you pay $70 a ticket for ****** ******, with taxes and fees probably around $300 for all 3. Through the Ticket Network, I ended up paying close to $600, but it was ****** ******, so I figured that it was the right price. It was a lot of money, so I ordered them through ******, so I could pay them off over a year. Unfortunately, soon after I purchased the tickets, I realized it wasn't ************, and I paid double what ************ charges for the same ticket. I decided to research Ticket Network and came across thousands of 1-star reviews. And to the majority of complaints, their answer is basically, "it’s your own fault." You should have seen their name on the website. I can’t believe that our government allows companies to make websites that deceive people like this. Is there no regulation? Clearly, I am partially at fault for not noticing the difference, there are thousands of people who gave Ticket Network one-star reviews. Almost every review says the same thing; they thought it was ****** ******. This company has one star on **********, with almost 2000 reviews. It also has one star with you, the Better Business Bureau. Something needs to be done about this company. It’s ripping people off. I also tried to download my tickets, but, received an error, telling me about technical issues, and I can’t receive them at this time. When I email Ticket Network, the email gets bounced back to me. I cannot even contact them. So as of right now, I am paying a loan of $600 for tickets worth $300 I don’t have.

  Business Response

  Date: 09/30/2024

  We are sorry to hear that we may not have been the intended website for the client's purchase; however saying that, we have no control over a client choosing our website over any other during an online search. It is solely the client's responsibility to know what website they are using and if it is their intended destination. Our website is clearly indicated in search results for review. It is also clearly identified on our website throughout the purchase process, as are various disclaimers that include (but are not limited to) a) we are a secondary marketplace, b) tickets are priced by the sellers, c) prices may be above or below face value, and d) all sales re final. When placing the order, the client agreed to all order details (including, but not limited to, the payment information) and all website policies. The tickets have been delivered to the client without issue. Our records indicate that the client contacted us without issue on 9/19/2024 via phone. We are also available via website chat and email. We cannot speak on what errors the client may be receiving from their email provider or if they are utilizing the correct email but our email is active and in use. Regarding their ticket access concerns, the client disputed their transaction with ******. When a dispute is filed, ticket access is restricted while the investigation is in process. Fairly, a client cannot be provided tickets that they have disputed and may be potentially refunded through the financial institution for. This is no wrongdoing on our part. At this time, the dispute has resolved in the client's favor and access as has been restored. Should the client have any other access issues, they may contact us directly for assistance. Since there was no error on behalf of our website or the seller's office, a refund request cannot be honored. If the client no longer wishes to utilize their tickets, they have the option to resell through various other outlets. We have sent them an email that may assist them with that process if needed. They may disregard it if they wish, it does not impact their tickets or order.

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22 2024 I purchased 2 tickets on ********s to the T**** *** ***** concerts on ********s and used ****** *o pay - The total is $99.89. The concert was canceled while we were in attendance so all attendees had to leave. Ticketmaster emailed attendees saying the concert will be postponed and if that's a problem, we can be refunded. ********s has not refunded us. I disputed through ****** and they did not authorize a refund either. Other attendees immediately received their refunds but we have not after seven weeks.

  Business Response

  Date: 09/13/2024

  We're sorry to hear the client's event schedule had a sudden change. As per the policies the client agreed to when placing the order, all sales are final. Refunds are only available if the seller does not fulfill their obligation to deliver valid tickets (which they did on 7/22/2024 within minutes of purchase) or upon event cancellation (the event is no longer occurring) as deemed by the event organizers. Neither our website nor the seller's office has any control over, or influence in organizer decisions. If an event is postponed to a new date (scheduled or to be determined), the tickets remain active and valid for use. If the client does not wish to attend any new event date, they have the option to resell their tickets through multiple outlets. It is important to note that orders placed with us are bound by our policies and not those of any other company, including (but not limited to) the venue or Ticketmaster.com. There was no error with this purchase and a refund request cannot be honored. We have provided the client some information regarding resale with our partner website **************** if they wish to follow that route but they may use any resale marketplace of their choosing.