Complaints

This profile includes complaints for TicketNetwork, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TicketNetwork, Inc.

  75 Gerber Rd E South Windsor, CT 06074-3202

• 

  Ticketfaster.com

  Baltimore, MD 21201

• 

  Ticket Network

  294 Starr Ridge Rd Brewster, NY 10509-4628

• 

  TicketNetwork, Inc.

  137 Bolton Rd Vernon, CT 06066-5536

• 

  TicketNetwork, Inc.

  12605 W North Ave Brookfield, WI 53005-4629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 4th I bought tickets for a ****** ******* concert and today July 27th I had to be turned away from the concert with my daughter crying due to the venue saying the tickets were improperly Transfered and the box office would not provide me an email stating this. I would like a refund due to not getting the tickets. I uploaded a real ticket which is the blue and a fake which is what I received.

  Business Response

  Date: 07/29/2024

  We apologize for any issue the client may have experienced regarding their purchase. Our records do confirm they were properly provided tickets to their event. As per our policies, all tickets are guaranteed valid for entry in to the event and should a client have an issue at the event, they are to get supporting documentation from the venue. Unfortunately, we cannot simply take a client at their word that there was an issue as some clients simply to not attend their event, incorrectly followup display instructions for their tickets or other such circumstances that are not an issue on behalf of the seller. Since we understand that some venues decline to provide requested documentation, we still always investigate any and all claims of this nature with the sellers. We take strict measures to ensure all sellers are fulfilling their obligations correctly. The client has already been in contact with us regarding their claims and our investigation specific to their order is already underway. Should the seller be able to provide their own supporting documentation that the tickets they provided to the client were indeed valid, we cannot guarantee a refund to the client as the burden of proof is on the client to provide evidence of wrongdoing. This is fully outlined in our policies, which are accepted when placing the order. The client will be updated accordingly of our investigation's resolution. At this time, we cannot take any other actions. Typically, investigations take up to two (2) weeks to finalize.

  Customer Answer

  Date: 08/05/2024

  I spoke with the box office it turns out that the tickets that were provided were invalid and the real ticket owners used the tickets that night. The box office is going to provide me with an email about this that way I can submit proof that I was scammed. This is a fraud company and should be sued.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with ticketnetwork****(TN) for ****** ***** in *******. End result is my family of 4, was supposed to have tickets to ****** in ****** on 6/30/24. **, with less than 90 min. to start of show, confirmed they could not deliver our tix. We were "guaranteed" to get them on 6/29. When we inquired on the 29th, were told it's normal and will get them soon. They sent a email confirming. Spoke with them on the 29, was told us to not to worry and this is normal but they set up a 10 am 06/30/24, EDT deadline for delivery which is the start of their day but 3 PM in ******. Show was at 5. Spoke on Sunday the 30th, for an hour, initially were asked to give it 30 more minutes, I asked what good that would do.The rep. continually put me on hold, finally came back and said we don't have your tickets. Spoke with a manager, Nora D. and said the same and nothing can be done. They gave us a refund, some site credit which I did not agree to but they said it was all they can do. I thought the website guarantees the tickets, right? Ticketnetwork lists four guarantees: All tickets are legitimate tickets, valid for entry. The tickets you receive will be the ones you requested, or better. Your tickets will arrive before the event. If an event is permanently canceled, a refund will be issued. Show wasn't cancelled so my tickets must fall short of the guarantee in one of the 3 other choices. They knew there was a ticket issue on the 29th. The reseller knew they could get more $ than they charged us. Why didn't they confess earlier, I could have used the ~24 hours I had to find other tickets. I would have done anything 2 prevent all the tears, disappointment from my daughter for not getting to see her idol. Not much I can do with just over an hour to the show.Bottom line, I bought 4 tickets to ****** *****, supposedly they guarantee the tickets but I guess not. I suggested they deliver us 4 tickets to an upcoming ****** ***** show in the **. They said they can't.

  Business Response

  Date: 07/08/2024

  We are sorry to hear that there is some confusion regarding our policies / guarantee. This order was handled within the policies the client agreed to when placing the order. As the client outlined, tickets are always guaranteed to be delivered in time for the event. If they are not, then a full refund is provided to the client. Not only did this occur because the tickets were not provided to the client appropriately, the client was also provided additional courtesy vouchers for the situation. Should the client wish to utilize the vouchers provided for future ticket purchases, they may do so at their discretion. There is nothing further that can be done for this client. We apologize for the inconvenience incurred for the lack of delivery but our website protocols were followed and explained to the client when they contacted us.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I unfortunately tried buying tickets from a company. They didn’t provide any receipts, tickets, location of seats, ect

  Business Response

  Date: 06/25/2024

  The client's claim that they were not provided order details is false. We provide all order confirmation details on screen immediately after purchase as well as provide email receipts. There is no error with this purchase on our behalf. Our records indicate that the client contacted us regarding an issue receiving our communications. We do not have any control over any issues that may occur with the client's email account. All order documents, including tickets, were provided to the email address that they entered during checkout. We offered the client the opportunity to update their email address so we could try sending documents again but they refused to provide an alternate, requested a refund (which we cannot honor due to the final sale policy the client agreed to) and disputed the transaction with their financial institution. The client's refusal to troubleshoot their issue is entirely at their discretion and no fault of our own. Our records also indicate the client accessed our secure portal for a link to their tickets multiple times. The client may contact us directly for any further assistance that may be needed.

• Initial Complaint

  Date:06/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 8, 2024, I searched for my local music venue, **** **** ************, for tickets to a concert that were set to go on presale June 12, 2024 and on general sale June 14, 2024. As of this writing, the tickets are still not on presale or general sale. The first result of my search yielded "***************" (the "Fraudulent Site"). I would learn on June 9, 2024 that the Fraudulent Site was, in fact, fraudulent; the real website for **** **** is ***************. The Fraudulent Site was offering the sale of the tickets I desired and these were the first banner that appeared immediately upon entering the Fraudulent site. I was very surprised and excited: it appeared that the "venue" was granting early access to the tickets so I bought two of them. On June 9, 2024, I learned that the Fraudulent Site was a facade for Ticket *******, another name for the entity against which I am filing this complaint. After this realization, I immediately reached out to customer service for a refund. I was denied a refund because I was told that all sales are final and the "tickets" I purchased were guaranteed. However, not only was I deceived into believing Ticket ******* was **** ****, which convinced me to consummate the purchase in the first place, but also I was deceived about what I was actually purchasing. I believed I was purchasing actual tickets off the primary market. However, what I actually purchased was a promise by a ticket resaler (Ticket *******) to furnish me with tickets at some point in the future only after a third party sold their tickets to Ticket *******. Thus, the deception was twofold: deception related to the identity of the merchant with whom I was dealing and deception related to the product I thought I was purchasing. Moreover, this instance its especially egregious because a primary market, as of this writing, does not exist for these tickets. I was sold nothing but a promise when I thought I was being sold actual tickets.

  Business Response

  Date: 06/14/2024

  We are sorry to hear that there may have been some confusion regarding the client's use of our website. We do not have any control of how a client may arrive to our website or any selections they make during their use of their internet browser; it is solely at the client's discretion which website(s) they utilize. The website the client references as how they came to our website "***************" includes disclaimers: "Latest Events, Information & Tickets. Independent Concert Guide. This site is not a box office or venue." and "This site is not affiliated with **** **** ***** ******** **** ****** or *** ********. This site links to authentic resale tickets only to events at the **** **** Music Theatre." Further, in selecting tickets for purchase and directed to our website, our website includes disclaimers "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value." Finally, our records indicate that the client's selection was noted by the seller specifically as "Tickets will be ready for delivery by Oct 04, 2024." All clients are also advised of the final sale policy and provided our full policies during review and order confirmation. Our policies are always available on our website for review. It is fully the client's responsibility to read all information provided during checkout as it is provided so they may make their most informed decision regarding their purchase. There is no obligation to complete a purchase attempt with us and all attempts may be stopped at any time, for any reason prior to finalizing the order. By placing the order, the client agreed to the use of our website, all order details and all website policies. A refund request cannot be honored as there is no error with this purchase on behalf of our website or the seller's office. At this time, our records indicate that a dispute has been filed for this purchase and is pending resolution. The client will be notified of the dispute's resolution by their financial institution and all questions pertaining to it should be directed to them. Should the dispute be found in the merchant's favor, the client may use or resale their tickets at their discretion. The client was provided information to assist with reselling tickets if needed on 6/9/2024.

• Initial Complaint

  Date:05/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tickets after viewing a popup add on *********. The statement made was the tickets were on sale at a deal rate. I spent $601.31 for 2 tickets on **********************************/ After further research. The real seller of the tickets is from ******************* which is also Ticket Software LLC. The real worth of the tickets is around $60-$100 per ticket. I was sold tickets that were not close to the actual cost of the ticket. I then received my tickets and they are not the same product I paid money for. I paid for 2 tickets (Section: LOWER LEVEL 4 • Row: CC • Qty: 2) instead I was given (Section: LOWER LEVEL 4 • Row: AA • Qty: 2). They were not the same listed product and they defended this by stating they were upgraded tickets. They are facing a concrete beam and I will not be able to see the band I paid money to see. Not only did I paid triple 5-10 times the value of the ticket, I got very bad seats. They stated I signed an agreement and there is no refunds.

  Business Response

  Date: 05/17/2024

  We are very sorry to hear the client is not satisfied with their purchase. We do not have any control over how a client may arrive to our website for a purchase. We have multiple disclaimers on our website during the checkout process that we are a resale marketplace and prices may be above the face value of the tickets. This is fully outlined also in our policies that are available at any time on our website and provided during checkout. When placing the order, the client agreed to all order details and policies. Regarding the client receiving different tickets than purchased - yes, they did. They received a 2-row upgrade. This is in line with our general policies but also the notation specifically on the chosen selection that they purchased which stated "The tickets you receive may be in the specific section listed here or in an equivalent or better location. This listing describes tickets that the seller does not own or may not know the exact location of the seats, but is offering to obtain for you. Once your order is confirmed, we guarantee that you will receive tickets prior to the start of the event for seats that are in an equivalent or better location or you will receive a full refund." Regarding the client's claim of an obstructed view - all tickets listed on our website, unless otherwise noted, are guaranteed to be full view of the event. We can confirm that the venue does not note that the tickets the client was provided are obstructed in any way and thus we cannot consider them obstructed either. There is no error with this purchase on behalf of our website or the seller's office and the order is not eligible for a refund. Tickets have been delivered and accessed without issue. The client may chose to resell their tickets if they no longer wish to utilize them. Our records indicate information to assist with resale if needed was provided to the client on 3/3/2024; they may wish to check junk / spam folders if needed but we can also provide it again if needed. Though the client may use any resale marketplace of their choosing. As a client service courtesy, we can offer a partial refund of the service fees paid on the order in the amount $71.68USD. Should the client wish to accept this, they can contact us directly or reply through this channel for processing. We are unable to offer or honor any other resolutions.

  Customer Answer

  Date: 05/22/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a wristband to a festival in *** ****** ** on March 9th from ********* and paid 571 dollars. I received the wristband on April 9th. When I open the package the wristband is broken. Two weeks later I could no longer attend the festival so I sell my wristband on *******. The buyer then proceeded to make a complaint with ******* saying I sold them a defective item. So I called ********* yesterday and after explaining the situation and being on hold for over half an hour, ********* told me they are not going to help me. So now *******, because of their buyer protection policy, is now going to charge me full price for a wristband replacement

  Business Response

  Date: 05/03/2024

  If the wristband arrived damaged to the client, we were not contacted at the time of delivery. While we are if the client may have damaged their wristband, we are not responsible for any actions the client may have taken regarding their wristband, including but not limited to, damaging the wristband once it is in the possession. Wristbands and other hard-stock tickets, like cash, must be kept safe and secured at the client's responsibility after delivery has completed. Wristbands cannot be replaced which we explained to the client when they contacted. This order will remain a final sale under the policies the client agreed to as they received the product accordingly.

  Customer Answer

  Date: 05/04/2024

  
  Complaint: ********
  
  I am rejecting this response because: I took a picture of the wristband as soon as I opened the package (attached to the complaint) and it came damaged, either in transit or when you guys were packing them. So I disagree and will never shop with you guys again and now see why your grade with the BBB is a C-
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 05/09/2024

  Our records indicate that the client's tickets were delivered on 4/3/2024. We were not contacted regarding any issue with the tickets until 5/2/2024 at which time the client was attempting to resale the ticket. If the client had damaged tickets upon arrival, we should have been contacted at that time. We are not responsible for what happened to the tickets once in their possession. However, our records also indicate that this event was cancelled and a refund has been issued at this time. 

  Customer Answer

  Date: 05/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business was a supposed authorized 3rd party ticket seller. I purchase $960 worth of concert tickets (4 tickets) was supposedly transferred into my ************ account, upon arriving to the venue on the date of the event the tickets would not scan and claimed they were then not able to be transferred into my ************ account, I called the company right away and they offered no help aside from investigation meanwhile i was at an event and they claim they guarantee entry to events. After the event I made numerous contacts with them via email and phone and they stated I had to call ************ which that is not who I purchased from upon doing that ************ basically stated to not trust resellers. I have attempted to seek reimbursement and I have gotten the run around from them. I have done nothing but contacted them right away and in addition emailed the venue as well as ************ and also provided proof that the tickets stated they could not be transferred into my account. They have stopped communicating and have not refunded me

  Business Response

  Date: 04/29/2024

  We apologize for any convenience. Upon review of your order, we have initiated a full refund due to your experience as a client service courtesy. Please be advised that there was no issue with your tickets on behalf of our website or your seller. Your tickets were appropriately provided to you via **************** and you accepted them. No one would have any other access to the tickets as they were in your possession in your account, no other copies/versions/etc would exist. Ticket ownership is completely changed on **************** when a transfer is accepted and only one transfer can be performed for any given ticket - which occurred from your seller to you. The only way for them to be previously scanned would be someone accessing your account and scanning the tickets or if ************, not your seller, double sold tickets. In this manner, you were appropriately notified that ************ would need to further review the situation. Platform issues are entirely out of our control but we do investigate all claims to the best of our ability as sometimes technical issues can occur on behalf of the suppliers. This was not one of those times.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 tickets on ********* **** , 30 days before event , on the day of the event March 30 ,2024 they sent email at 4 am saying tickets are ready ,wake up at 7 am see the email and open the email wich sends me to ************ , well ************ on their website says tickets have been already sent to another email , that is when i noticed something is off. my account with ************ only has one email and its the same they supposdely sent the tickets to, but after being back in forth for the rest of the morning Zero resolve . my girls were really excited to go see this you tube character in the teather . i would want to warn the buyers dont buy thru this website , they will leave you without tickets and without your money .just buy direct .

  Business Response

  Date: 04/01/2024

  We are sorry to hear that there may have been a technical issue with the platform regarding the purchase. Having said this, neither our website nor the seller's office have any affiliation with any ticketing distribution platforms. Such platforms are designated by the event organizers and we have no control over or influence in their decisions. Additionally, we do not have any control over what happens within a client's email or any actions they may take with their tickets. We are further investigating the client's purchase and will be in contacting them with updates. They should monitor any junk / spam folders.

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was July 16, 2023 I was sold tickets at 4 x the normal cost for entrance into the ****** ** ****. with 64.00 in fees that were tacked on to the cost of the tickets. These tickets were represented as seated gallery tickets. However, when I phoned support to get seat numbers, they reported that the tickets were general admission. Normal general admission cost is 25.00. They charged $130.00!! I sought to get a refund for this misrepresentation to no avail. This is FRAUD.

  Business Response

  Date: 03/25/2024

  There appears to be some confusion regarding the purchase on the client's behalf. Our records indicate that the client contacted us for a refund citing a double order. We have no other orders in our system under the client's information and we would not be responsible for any personal purchase errors. Our website is clearly identified throughout the purchase process and numerous disclaimers notifying our secondary marketplace status and that prices may be above the face value. We are not affiliated with any event organizers (artists, teams, venues, etc) and make no claims otherwise. This information, and more, is provided fully in our policies, which are available at all times on our website and provided during checkout for review. When placing the order, the client agreed to the use of our website, all policies, and all order details (including all payment information). It should also be noted that the client purchased General Admission Gallery tickets. As described by the event organizers "Gallery tickets offer grounds access for fans to experience all the action while following the world’s best players. - General Admission to the grounds of ********* ******* **** to watch your favorite players. - Ability to walk the course and sit in various grandstands" There are no assigned seating for General Admission tickets as they function on a first come, first serve basis. While we are sorry to hear that the client may have missed information or made assumptions regarding their purchase, there was no error on behalf of our website or the seller's office. A refund request cannot be honored. The client will be notified when their tickets have been delivered and may use or resell them at their discretion. It appears the client has already listed tickets with our partner ****************; any assistance regarding their listing should be addressed with them directly.

• Initial Complaint

  Date:03/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets back in Dec 2023 for an event that was scheduled for March 14, 2024. The company gave me an estimated delivery date for my tickets of 3/11/24. When I did not receive my tickets on 3/11, I called, emailed and did a live chat with the business. They assured I’d have my tickets by 3/13 well here it is now 3/14 (the day of the event) and I still DO NOT have my tickets that cost me almost $800. Id really just like a refund at this point. This site is nothing but a scam full of a bunch of liars.

  Business Response

  Date: 03/14/2024

  Our records indicate that tickets for this client's purchase have been delivered. It is important to remember that all tickets are guaranteed in time for the event per the policies the client agreed to when placing the order. We do not guarantee delivery for personal preference or travel plans. The client is informed in their purchase receipt "When your tickets are ready, we’ll email you with instructions to access and use your tickets. The tickets will be transferred to you electronically using a secure system." If they have not already done so, the client should refer to their emails for their access instructions for their tickets. A refund request cannot be honored as the purchase was fulfilled properly in accordance with the policies.