Complaints

This profile includes complaints for TicketNetwork, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  TicketNetwork, Inc.

  75 Gerber Rd E South Windsor, CT 06074-3202

• 

  TicketNetwork, Inc.

  137 Bolton Rd Vernon, CT 06066-5536

• 

  Ticketfaster.com

  Baltimore, MD 21201

• 

  TicketNetwork, Inc.

  12605 W North Ave Brookfield, WI 53005-4629

• 

  TicketNetwork, Inc.

  75 Gerber Rd E Ste 107 South Windsor, CT 06074-3202

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/27/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *AKA TicketSmart This company was advertising a TABLE seat in front of the stage for a **** *********** concert. They were expensive, but I didn’t mind as I really wanted a table and to be near the stage- so, I bought two. The venue map had the table highlighted orange indicating there were seats available, the tickets in my cart and on my receipt clearly state I was purchasing tickets at “Table 2”. When I received the e-mailed tickets the next day, they were not at a table, nor near the front of the stage. They were all the way up the amphitheater in the middle of a packed section that I would have NEVER purchased for the amount of money I paid. So, instead of a nice dinner table, we are crammed in the back row of “Section 2” with middle seats. I am beyond mad. These two tickets cost me over $300, and I want my money back immediately. These are not the tickets you advertised, which was a table and front stage seating. Shame on your company, this is the worst of the worst- I will be moving on from here to the BBB and any other site I can to warn people about your criminal practices. *I reached out to the company two days ago and have yet to hear from anyone.

  Business Response

  Date: 08/07/2022

  Our records indicate that the client initiated a chargeback dispute on this order which was found in their favor. Any questions regarding the dispute should be directed to their financial institution.

• Initial Complaint

  Date:07/27/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m attempting to get a refund still for this order # ********. I was NEVER able to obtain these tickets from the seller as he would not answer his phone for quite some time then when he did answer his phone he would hang up in my face without providing clear location info for pick up of the event tickets. I called your company numerous times during this ordeal to attempt to get assistance however you representatives first told me that “it may be too early to obtain tickets since it was 2pm so I needed to wait for a later time to contact the seller for pickup. The event started at 4pm. I continued to call the seller at 3pm until about 5pm and the seller continued to hand up in my face. Then would pick up and yell “I’m at the ***-****”! When I attempted to clarify which ***-****, the seller hung up in my face again. The seller finally answered when I called from another cell phone and after realizing it was me and I told him I’m calling the company if he wouldn’t just meet me to give me the tickets, he told me he was at a ***-**** near the venue location. I went to that location at 4:30pm (after the event start time because this is when I finally was able to receive the minimal info for pickup). Once I got to the ***-****, the seller again would not answer multiple attempted calls. I called and emailed your company again to inform them of this issue and the representative stated they spoke with him moments ago and he was reporting he was at the meeting location. At that time it was 6:15pm! I informed the representative that I paid to see a full show and because of this seller attempting to defraud me and your company I was unable to see the show! I’m requesting a timely response regarding my refund. This has been the worst situation I’ve EVER seen in a business and I plan to file a complaint with BBB as well as obtain a lawyer if this is not resolved!

  Business Response

  Date: 08/07/2022

  Our records indicate that the client was provided their tickets by their seller's representative at the event. If the client wishes to further discuss their order, they may contact us directly. We cannot assist further through the BBB platform.

  Customer Answer

  Date: 08/08/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  your company knows full well I never received these tickets I ordered as I have called and emailed your company multiple times. See email correspondence from your company more than 2 hours after event start time informing your staff that the seller was unreachable. Your staff informed me that he was answering the phone for your guys but I informed you that he was not answering for me. I never received the tickets or a follow up response after my future responses from your company.

  
  
  Sincerely,
  
  ******** ******** 

  Business Response

  Date: 08/09/2022

  Our records indicate the client has called in for assistance. We cannot assist further via this channel and the client should continue to contact us directly for resolution concerns.

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought front row tickets to a show for about 300. I get to the show it’s general admission and tickets were only 35/ea. this is a scam. I’d like the whole service fee refunded and 140 of the 204 I spent for tickets. Misrepresented the venue and policy of this website.

  Business Response

  Date: 08/07/2022

  Eventticketscenter.com is a secondary market website where tickets are listed for resale by a variety of licensed and/or registered ticket sellers; we are not affiliated with any venue or performer. The terms of the purchase agreed to at the time the order was placed with our website state that all sales are final. This is an industry standard as tickets remain valid for the rescheduled date and time

  Our records indicate that the ticket selection was listed as "General Admission" at the time of purchase. The client received tickets accurately to their order and a refund request cannot be honored. All order details, including, but not limited to, the seating selection and pricing were reviewed and confirmed by the client.

• Initial Complaint

  Date:07/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 15, 2022 I searched online for ************, to purchase tickets for a show at the ****** ******* in *** *******, *********. The site TicketFaster is engaging in unethical and deceptive business practices by intentionally deceiving consumers into thinking they are contracting/purchasing from ************. I paid $536.63 for tickets which (1) TicketFaster does not own at this time and cannot guarantee delivery of, and (2) TicketFaster is not an authorized merchant of tickets for ****** *******, per the Theater's website, only ************ is. TicketFaster is the online version of a ticket scalper, inducing consumers to provided credit card information for services by imitating the website of ************.

  Business Response

  Date: 07/21/2022

  TicketFaster.com is a resale marketplace that has several disclaimers advising tickets are being resold. ****** search results are based off keywords and ad revenue, we are not liable for a client selecting an ad versus a primary market website or the venue itself. In the description of TicketFaster's ****** search ad, the word "AD" is noted on the top left and the first sentence below the website name states "Ticketfaster is a trusted online resale marketplace for event tickets." We make no attempt to disguise our business model as anything other than a resale ticket website. Multiple disclaimers are also available to the client throughout the purchase process as well as a statement above the Place Order button that reads "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value. By clicking "Place Order," you are agreeing to TicketFaster.com's terms & policies. All sales are final."

  After reviewing the order, I do note that a chargeback has been received and is still in progress.

  Customer Answer

  Date: 07/21/2022

  
  Complaint: ********
  
  I am rejecting this response because:

  ******** ******* issued a refund but TicketFaster disputed the refund, which resulting in the charge reappearing on my credit card.  I will continue to dispute and file complaints with any and all applicable agencies, including the ***, until I receive a refund in full, as I never intended to contract with TicketFaster.   
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 07/22/2022

  We are sorry to hear that the client did not intend to purchase with us but the fact is the order was placed with us. We do not have any control on how a client may reach our website and as previously advised, we have no relation to ************ and do not claim to have one. By placing the order, the client agreed to all order details and our policies. The client can use or resell their tickets at their discretion. We have provided further information for reselling tickets if the client so chooses that option. The client may use any resell marketplace of their choice.

• Initial Complaint

  Date:07/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/15/2022 I paid $3499.24 believing the affilliate marketer **************** (acting on behalf of Ticket Software LLC) was actually ************. ************ copied the design and logo of **************** while Tick Software provided the software that closely mimics ************. I was purchasing concert tickets that are widely available on the primary market from ************.**** Upon receiving an order confirmation from ************, I immediately contacted both ************ and Ticket Software to cancel the transaction, but neither would comply. I was confused by the misleading and likely unlawful misrepresentation of the ************ website and overpaid for tickets by $1640.09. Compelling people to make purchases by misrepresentation is unlawful in *** *** *** **. I demand a refund of that dollar amount. If this demand is not met then I will pursue all legal remedies and report this to the appropriate agencies in *** *** *** ** in an effort to protect others. I will also report to ************.****

  Business Response

  Date: 07/20/2022

  **************** is a resale marketplace that has several disclaimers advising tickets are being resold. ****** search results are based off keywords and ad revenue, we are not liable for a client selecting an ad versus a primary market website or the venue itself. In the description of ************'s ****** search ad, the word "AD" is noted on the top left and the first sentence below the website name states "************ is a trusted online resale marketplace for event tickets." We make no attempt to disguise our business model as anything other than a resale ticket website. Multiple disclaimers are also available to the client throughout the purchase process as well as a statement above the Place Order button that reads "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value. By clicking "Place Order," you are agreeing to ****************'s terms & policies. All sales are final."

  We do not control how a client gets to our website, nor what information they choose to read on our website. All information is available on the website so a client can make their most informed decision.. Further, there is no obligation to complete a purchase with us and the client may leave their checkout page at any time before the 'Place Order' button is utilized. There is no error on behalf of the website or the seller's office.

  Our records indicate that the client has been offered client service resolution options of either a 50% refund of their service fees ($418.15) to their method of payment or a voucher toward a new purchase equal to 100% of their service fess ($836.29), both of which were denied but remain available to the client.

  Tickets have already been provided to client within minutes of purchase. Clients that purchase through our website do have the option to resell tickets that they can no longer use. The resale information was provided to the client.

  Customer Answer

  Date: 08/02/2022

  This complaint is not resolved and is still an open matter

  Customer Answer

  Date: 08/02/2022

   

  I was fraudulently induced into this contract by your website that copies ************ (who I've spent $15k-$20k with year to date) therefore the terms are invalid.  I do not accept your offer and I demand repayment of the difference of $1640.09.  I attempted to send demand letters by certified mail to the hosting company of ************(which was returned to sender) and also to ************ Inc, which was an unrelated company according to their CEO.  I am following up with a demand letter to *** *******'s personal residence and I will pursue him personally (not your business) in small claims court in ***** if I don't receive a full refund or the difference of $1640.09.  If you do not resolve this dispute properly then I am considering representation by ***** attorney **** ***** ** ****** *****, whose name *** ******* should also know well.   

   

• Initial Complaint

  Date:07/10/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets were purchased 12/12/2019. Due to covid the concert was rescheduled twice. I paid 2826.74 for 9 tickets. In the past 5 weeks we have called over a dozen times and had live chats 4 times. We have been guaranteed they would email the tickets anywhere from 2 days to 1 hour to us. And have gotten no emails. Yes they have the correct email address. They have even admitted there has been no email sent every time we contact them. The concert is in 8 days.

  Business Response

  Date: 07/10/2022

  Our records indicate that the tickets were originally transferred to the client on 3/16/2020. In accordance with our procedures, we requested a retransfer with the seller's office once we were informed of an issue and tried to troubleshoot appropriately. The client was advised that retransfer requests may take time to complete, are not immediate and are not guaranteed but simply courtesies. Unfortunately, retransfers do not take precedence over undelivered orders. The seller's office has confirmed the retransfer was completed and the client was informed.

• Initial Complaint

  Date:07/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was tricked when searching for ****** ****** and accidentally bought tickets from this fraudulent site that refuses to refund my money.

  Business Response

  Date: 07/05/2022

  TicketFaster.com is a resale marketplace that has several disclaimers advising tickets are being resold. ****** search results are based off keywords and ad revenue, we are not liable for a client selecting an ad versus a primary market website or the venue itself. In the description of TicketFaster's ****** search ad, the word "AD" is noted on the top left and the first sentence below the website name states "Ticketfaster is a trusted online resale marketplace for event tickets." We make no attempt to disguise our business model as anything other than a resale ticket website. Multiple disclaimers are also available to the client throughout the purchase process as well as a statement above the Place Order button that reads "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value. By clicking "Place Order," you are agreeing to TicketFaster.com's terms & policies. All sales are final."

   

  Clients that purchase through our website do have the option to resell tickets that they can no longer use. The resale information was provided to the client on 6/25/2022.

• Initial Complaint

  Date:06/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb 2020 we bought tickets for an event that was rescheduled for this July 2, 2022. we went to the venue to get more information as we did not receive our tickets. that is when we found out we got them from a broker. I have included proof that I have been emailing them since 2020. we would like a refund after being on the phone for more than two hours with no answerphone for more than two hours answer no resolution, autoreply to email someone will email me 24 hours and nothing. we bought insurance for tickets they provided us with the vendor who was handling the tickets, and Ticket Network inc. answered. I have provided evidence that *** does not allow chargeback more than 60 days from statement since the purchase well over two years ago they can not help and this company has our money will not refund and has been giving me the run around since June 25, 2022. this vicious circle is making me dizzy and I have a heart condition. this is not good business in my opinion. i filed with *** report # *********  your assistance is much needed. thank you ******** *****

  Business Response

  Date: 06/30/2022

  Our records indicate that we have requested documentation from the client's financial institution of an active denial of a dispute, that they cannot assist the client with a chargeback dispute at this time, in order for us to be able to take the next steps in our refund process. At this time, we have not been provided this information. The client has provided simply a screenshot of their financial institution's 'How to Dispute' page. As advised, the client will need to initiate a dispute. The financial institution will then notify the client that either the dispute investigation process has been initiated or has been denied. We require evidence of this denial to move forward. Once provided, a refund check can be issued as soon as possible. We would also request the client confirm their shipping address to ensure no issues with delivery. Checks may take up to thirty (30) business days to reach the client.

  Customer Answer

  Date: 06/30/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  *** policy attached clearly states we cannot chargeback after 60 days from purchase statement date this was a purchase from 2020 well past time frame.

  please send check to 

  ****** *****

  **** * **** ** ******* ***** ** *****

  
  Sincerely,
  
  ****** And ******** *****

  Business Response

  Date: 07/07/2022

  We have reviewed the information provided by the client. While their documentation does not in fact advise that their financial institution will not process a dispute claim after 60 days, but rather simply that 'most transactions must be disputed' in that timeframe and in fact advises that the client can still submit a claim by various methods (hence, a dispute can still be initiated and denied after that timeframe, which would result in the requested active denial documentation), we have moved forward with a refund without the required documentation as a courtesy. The client is being mailed a check and tracking information has been provided.

• Initial Complaint

  Date:06/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets for a *** ***** tribute band in ********** ** for $157.45 for this evening. I never received my tickets or a confirmation etc. I can not call customer service without confirmation #, and their email says they will get back to you in 2 business days. That does not help me if concert has passed. The $157.45 was taken immediately out of my bank account. I just want my money back, as this was a splurge for my husband and I. I should have read the reviews. Link attached. **************************************************************

  Business Response

  Date: 06/24/2022

  Our records indicate no issues with this order. Tickets were purchased 6/14/2022 9:12:08PM ET, delivered 6/14/2022 9:24:31PM ET and the client accessed them 6/15/2022 8:08AM ET. We have resent all the order documentations to the client. Additionally, we have no emails associated with this order on file. We are available by phone, email and website chat for client support daily from 10am to 8pm ET. 

• Initial Complaint

  Date:06/24/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 24th, 2022 @ 7:51 PM I purchased two tickets for ******** at the ******** through TicketNetwork, Inc. After purchasing the tickets they told me that they would not be available for download until 6/23 which is two days before the event. When 6/23 arrived, they were still not available for download. I called the company, and they assured me that they would arrive by midnight. They did not arrive. I called the company the following morning and spoke to Sarai who said that she reached out to *** in "fulfillment" and that they had sent an email. The theater is in another state and I cannot wait until the morning of the production to print the tickets.

  Business Response

  Date: 06/24/2022

  All tickets are guaranteed in time for the event only per the policies agreed to when placing the order. Any delivery dates provided are simply estimates. Tickets are delivered as soon as they become available; which is often close to the event (sometimes with only mere 90 minutes prior to event start time) for security purposes set by the event organizers. Our records indicate the client's tickets were provided in accordance with our policies. We always recommend checking any junk / spam folders as needed if a client cannot locate our emails in their main inbox.