Business Profile

Event Ticket Sales

TicketNetwork, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for TicketNetwork, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

128 total complaints in the last 3 years.
16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/25/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was on ****** ****** web site got redirected to ticketfaster.com. I ordered ******* **** tickets on the day of game i presented my tickets was told I had tail gate only tickets. Tickets were never used.
Business Response
Date: 10/25/2022
TicketFaster.com is a resale marketplace that has several disclaimers advising tickets are being resold. ****** search results are based off keywords and ad revenue, we are not liable for a client selecting an ad versus a primary market website or the venue itself. In the description of TicketFaster's ****** search ad, the word "AD" is noted on the top left and the first sentence below the website name states "Ticketfaster is a trusted online resale marketplace for event tickets." We make no attempt to disguise our business model as anything other than a resale ticket website. Multiple disclaimers are also available to the client throughout the purchase process as well as a statement above the Place Order button that reads "We are a resale marketplace, not the ticket seller. Prices are set by third-party sellers and may be above or below face value. By clicking "Place Order," you are agreeing to TicketFaster.com's terms & policies. All sales are final." We are not affiliated with **************** and no client would be redirected from that website to us.
There is no error on behalf of our website or the seller's office in regards to this purchase; the client received tickets as purchased. The client's purchase details are :
*** ******* **** *** ****** *******
SoFi Stadium
Sunday, October 09 2022 * ****** ** ********** **
Section: VIP PREGAME • Row: TAILGATE • Qty: 4
Please Note: VIP pregame tailgate party featuring all-inclusive Mexican style buffet, open bar (margaritas, beer and soft drinks), tailgate games, live DJ, tents and high top tables, TVs with NFL RedZone and more located within walking distance to the stadium. NOTE: This pass does not include a game ticket or parking.
This selection is clearly identified as a pregame tailgate package and does not include game admission or parking.
Initial Complaint
Date:09/20/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased these tickets from **** ***** (the partner company of T***** ******** they even share the same phone number) without looking into the company beforehand on July 5th, which was a huge mistake. I was planning on traveling from ******** to ********** to see a show. I do not feel comfortable trusting the company to provide us tickets once we're halfway across the country. According to many other people, this company sometimes does not send any tickets. That's not a risk I'm willing to take. I've spent hours trying to get a refund, I'm unable to resell them since they don't give you tickets until the day before. They marked our order as canceled and didn't communicate the reason for it so we canceled our flights and hotel to our expense. Then when I asked them when a refund would be coming, they changed the order status to processing and told us to wait for the email when they decided whether we would get our tickets or not. Getting closer and closer to the event I waited for that email that the customer service said I would receive by 9/15 (keep in mind the event is 9/24) and only got a chance to call on 9/19 (since they usually don't pick up the phone for at least an hour). They claimed that this email was sent confirming that we would still be getting our tickets (which we did not want, we wanted a refund) but there is no email to be found. I'm so fed up and have spent hours and hours with them, every customer service person tells me different information, contradicting themselves half the time. In the most recent conversation, the guy tells me he would've been able to refund if it hadn't been so close to the date of the concert. Even though I had been requesting a refund since the start of September and been told to keep waiting for random things by customer service. My only adequate resolution is a full refund, that is the least this company can do for their lack of communication and the amount of time I've wasted just trying to get a straight answer.
Business Response
Date: 09/20/2022
Unfortunately, we cannot discuss any order specifics as the contact information provided with this complaint does not match the information on file. We require contact from the credit cardholder in order to assist with any questions. The client may contact us directly by phone, email or website chat for further assistance.
Initial Complaint
Date:08/30/2022
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On April 10, 2022 I inadvertently purchased tickets through Ticket Software after being rerouted from the **************** website for a *** **** concert in *********** **. I thought I was purchasing them through the ****** *** ******* website. The tickets I received were not the ones I purchased. I purchased Floor Tickets Row 1 and they gave me Balcony General Admission tickets. When I questioned them about the discrepancy, they initially stated to go through the insurance I purchased knowing it was not covered (see attached). When I told them I knew they had scammed me, they stated it was a "software malfunction" and offered a discount for the tickets they assigned me (not the tickets I purchased according to the seating chart on their site). I then followed their instructions as advised by my credit card company to TRANSFER the tickets to another person. I still have not received my refund for the tickets despite receiving an email confirming the tickets had been transferred. Please help or advise me as to how I can get my $220.09 I am owed. ******** ******* initially credited my account and then charged the amount back to me. I am shocked that ******** ******* is honoring their charge despite all of the documentation I provided in the complaint I filed with them. I am deeply concerned over my credit card company's role in this scam as well. Despite my fear of corresponding with this company further, ******** ******* advised me to transfer the tickets to get my refund as to the company had stated. I am overwhelmed by all of the emails and documentation and am attempting to provide you with the necessary correspondence. Please let me know if I have not attached adequate evidence to assist you in this matter. I was just trying to go to a concert with my daughter on her 22nd birthday. Sincerely, *** ********
Business Response
Date: 08/30/2022
Our records indicate that the client has returned the tickets as requested for a refund. Unfortunately, any further actions regarding the refund processing were on hold while the client's dispute was pending. Due to the dispute investigations, no actions can be taken until that is finalized. We show the dispute has finalized and a refund has been initiated in accordance with the accepted resolution.
Customer Answer
Date: 08/31/2022

Complaint: ********

I am rejecting this response because: they are LYING about the refund. They owe my $220.09. The attached document is for a refund of $22.01. This is ridiculous and very stressful. I guess that's their plan. I feel sorry for people who don't have the energy to fight them and/or the ability to attach documents, etc...

Sincerely,

****** ********
Business Response
Date: 09/01/2022
Our records indicate that a refund in the full amount of $220.09 was submitted for processing on 8/30/2022 as the client was informed. It appears the full amount was not properly processed for some reason, which can be easily corrected - and was when the client brought it to our attention.
Customer Answer
Date: 09/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:08/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased ***** ********* concert tickets last year for the october 21 2021 concert. I received an email stating the concert was postponed due to the headliner had came ill. They sent me another email stating the original tickets will be good at the gate for the rescheduled date of August 19th 2022. I paid $917.70 for 2 tickets for my wife and my anniversary. When we got to the concert Friday august 19th they refused our tickets and said the seats were sold to someone else and there was nothing they could do about it and turned us away. So now we are almost a thousand dollars in the hole. I have emailed all the email addresses envolved with my ticket purchase and nobody will respond.
Business Response
Date: 08/25/2022
Our records indicate that the client has contacted us and an investigation has been initiated on their order; we are waiting their documentation.
Initial Complaint
Date:08/22/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered tickets to see ***** ***** for my girlfriends birthday and when I accepted them into my ****** ****** account it wouldn’t let me accept them due to them not being available. They scam people and I didn’t do my research.
Business Response
Date: 08/22/2022
Our records indicate that the client's tickets were delivered via Ticketmaster.com on 6/30/2022, minutes after purchase. We have no records of any contact from the client regarding their purchase or issues they may be experiencing. It is important to note that we are not affiliated with Ticketmaster.com and cannot troubleshoot platform concerns. We can recommend that the client accept their tickets on an alternate device and / or internet connection. Platform issues need to be addressed directly with the platform. If the client needs further assistance, they can contact us directly by phone, email or website chat.
Initial Complaint
Date:08/22/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I accidently bought tickets off ticket faster instead of ****** ******. When u ****** ****** ****** ticket faster pops up. They may go under ****** ******* as well. There email address is ticket tracker. So they send me tickets via email and when i get to the concert they were invalid. I called company while at ticket booth to figure this out and they agreed my ticket were invalid. They now will not give me a refund after admitting to selling me bad tickets. Here is one one the invalid tickets they sold me.... It was the motley crew concert at pnc park on aug 16. I bought the tickets on July 8th for $584.51 . All i want is a refund thank you
Business Response
Date: 08/22/2022
Our records indicate that an investigation was initiated upon the client's contact regarding invalid tickets. These investigations do take time and the client was advised multiple times the order was under review. There was no denial of refund but rather, again, an investigation needs to take place to confirm validity of the claim with the seller's office. We cannot simply refund orders without documentations and investigations. Their investigation has been closed in favor of the client and a refund initiated. The client was informed of this.
Customer Answer
Date: 08/23/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *****
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Facts: 1) We did purchase the tickets online from this vendor for ****** ******* 2) We went to the venue and were DENIED entry 3) We purchased another ticket and missed a large part of the show 4) After the event, we submitted a complaint to the vendor (attached are several emails) and they said we needed to get the venue to send us a letter 5) We contacted the venue (SAP Center) on multiple occasions speaking to several people and they confirmed that they wouldn’t accept the tickets (see letter also attached) 6) The vendor asked for several items and we complied 7) We recontacted the SAP Center and they said that the tickets were most likely fraudulent and duplicate - in short, we were sold FRAUDULENT tickets 8) On the vendor's website https://www.ticketnetwork.com/about-us, they say 100% GUARANTEE that the tickets will get us into the venue. THEY LIED. Look at all the supporting documentation... this is a completely false representation of their business practices.
Business Response
Date: 08/16/2022
Our records indicate that the client provided the requested documentation for the invalid ticket claim, which was subsequently found in their favor. However, the client also initiated a dispute with the financial institution so no actions could be taken for refunding them until the results of the investigation were available. We have no control over the client's actions. Disputes will cause delays in any investigations or resolutions that we may be performing on orders as there are legal issues involved. A refund has been initiated for the client as the dispute was resolved in favor of the merchant.
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased 2 tickets for a concert back on June 19,2020. The concert was postponed due to Covid, the concert is now this Friday. The company I purchased tickets from claims they sent out tickets in May of 2022, they never arrived. I have called My TicketTracker multiple times &have had absolutely no luck. Customer service picks up after no less than 3 hours on hold then, gives me the run around about needing to wait for ‘original vendor’ to reply to them. I paid $200 a piece for these tickets. I’m devastated that I won’t be going to concert. I have been planning on this forever 2 years, was supposed to bring my teenage daughter. I have had no emails, no return calls or any communication from this company. I looked online at their reviews, I wish I had done that BEFORE I bought the tickets! This is their M.O. t This company needs to be SHUT DOWN! I can’t exactly afford to buy another set of tickets & because it’s over 180 days~ PayPal won’t do anything either! This is so wrong!
Business Response
Date: 08/16/2022
The client can review the attached documentation showing that tickets were properly delivered via ***** on 5/24/2022 to the address provided at the time of purchase. Unfortunately, we are not responsible for lost or stolen tickets; neither is their seller's office. The client may wish to contact ***** directly for further assistance in locating tickets. We have reached out to the seller's office for possible alternate delivery to assist the client but tickets are not available if any other formats and cannot be reproduced. There is no error with this order on behalf of the website or the seller's office. A refund request cannot be honored as tickets were delivered in accordance with the policies.
Initial Complaint
Date:08/16/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 3 tickets on 5/31/22 to a concert on 8/16/22 for a total of $1,215.05 including fees. There was a glitch in the ticket transfer email, it contained no details for the person transferring the tickets or the event name, date, or location. I have since emailed / live chatted / called the company NUMEROUS times and each time I hear either: Your tickets were successfully transferred, we guarantee the tickets by event date, we are working with the seller to re-initiate the transfer, we are still working on this please call back, and many more similar to this. Tried to get this issue escalated or to talk to a manager, was refused and said that they can not do that. I live in ******** ** and the event is in ******** ******. Crossing the border is as confusing as ever due to COVID and not something that can be done hours before the event (not to mention travel time). It is now the day before the event, and after reaching out to customer service yet again, I keep getting the same runaround as I have been the last 3 months. I have also reached out to **************** several times and they are not able to track the ticket transfer and do not see any tickets sent to my email.
Business Response
Date: 08/16/2022
There is nothing further we can advise the client than they have already been told. Tickets were transferred to the client via **************** minutes after order placement. The client may wish to locate their direct transfer invitation for seating information and can try contacting ************ or the venue directly for assistance. We cannot troubleshoot platform issues that the client is experiencing as we are not affiliated with ************ or the venue. All we can do is request a retransfer with the supplier, which as the client is aware, has been done. The supplier is working with ************ to assist.
Customer Answer
Date: 08/16/2022

Complaint: ********

I am rejecting this response because: I have notified TicketNetwork on multiple occasions that there was a glitch with the original ticket transfer email. This was ignored over and over. I provided screenshots of the transfer email, which does not contain any relevant information like the event name, date, or location. This was also attached to the complaint as well. And regarding the retransfer, I was never provided any documentation/proof that shows that the retransfer was sent to my email address. I have also contacted ************ several times, and each time I was told that they have no record of a ticket transfer to my email address

Sincerely,

********* *********
Business Response
Date: 08/18/2022
Our records indicate the client has already been assisted with there concerns.
Customer Answer
Date: 08/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *********
Initial Complaint
Date:08/02/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought 2 ***** ****** tickets from ************* on April 2022 for $574. ***** Says they lost the package as of 7/29/2022. I then called ************* to inform them of what happened. I was put on hold for an hour, lady said she was verifying my information with ***** customer support. She then comes back and tells me to call her back this morning 7/30/2022 so she can tell me how to open an email that will contain a link for printable tickets. I did wait, even though this didn't seem right. Guess what, nobody answered the phone all day. My concert is in 30 minutes and I live almost 2 hours away from the venue. And I'm out close to $600. Very, very frustrated with this company. After everything, I read up on this company. They're not reliable and they have been sued a few times for the exact same thing that I'm going through
Business Response
Date: 08/07/2022
Our records indicate that tickets were shipped to the client via ***** on 7/22/2022. Neither we nor the seller's office can control ***** handling of the package. Our records also indicate that the seller was contacted for alternate delivery options but the hardstock tickets shipped were the only option available. An investigation has already been initiated with ***** and the client will be contacted once resolution is available.
Customer Answer
Date: 08/08/2022

Complaint: ********

I am rejecting this response because:
the tickets arrived on 8/4/2022...they company has a account with ***** and needs to get a refund. I'm not going to be out $574 for tickets that were to be delivered on time. There was no alternative delivery.
Sincerely,

*** *******
Business Response
Date: 08/09/2022
As the client was previously advised, the order is under investigation with ***** and they will be contacted regarding resolution as needed.
Customer Answer
Date: 08/10/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

TicketNetwork, Inc. is NOT a BBB Accredited Business.