Reviews

This profile includes reviews for Lovesac's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Lovesac has 34 locations, listed below.

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  Lovesac

  421 Atlantic St Stamford, CT 06901-3513

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  Lovesac

  1090 Layton Hills Mall Layton, UT 84041-2104

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  Lovesac

  327 W Market Bloomington, MN 55425-5523

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  Lovesac

  9301 Tampa Ave Northridge, CA 91324-2503

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  Lovesac

  1300 W Sunset Rd Ste 1637 Henderson, NV 89014-6623

Review Details

• Review fromCamille O

  Date: 07/06/2025

  1 star

  Camille O

  Date: 07/06/2025

  Extremely disappointing experience — zero stars if I could.
  My husband and I visited the **** ****** ** Lovesac showroom multiple times and did extensive research before purchasing a sactional. While the sales reps were friendly and emphasized they don’t work on commission, they were not equipped to handle issues after the sale and seemed more focused on deflecting responsibility than offering solutions.
  1. Delivery was careless
  Our entire order was dropped on the sidewalk of a busy street with no email, no call, no tracking—completely unannounced. We discovered it by chance, which was unacceptable for a large, expensive item.
  2. Assembly was unnecessarily difficult
  We spent hours putting it together and were sore for days. My husband’s hands were scraped and bleeding from trying to get the covers on—some of which didn’t seem to fit properly. When we brought this up at the store, the Assistant Manager dismissed our concerns and suggested we buy a steamer instead of considering that there may be a design flaw.
  3. Misleading claims about modularity
  We were told the couch was fully modular, but when we tried to change the layout, we learned we needed different parts altogether. We were promised an easy exchange for “deep seating” pieces, but follow-up never happened. We called, emailed, and were repeatedly told someone was “checking on it.”
  Eventually, we requested a full return. A rep assured us it would be handled—but the next day, the manager claimed to have no knowledge of it. The lack of accountability has been ongoing and exhausting.
  Bottom line:
  This has been one of the most frustrating purchase experiences we’ve ever had. The product didn’t meet expectations, and the service fell far below what a premium brand should deliver. We regret the purchase and would not recommend Lovesac to anyone

  Lovesac

  Date: 07/08/2025

  Dea* ******** *e hope this message finds you well. We’re reaching out in response to your recent complaint to ensure that all of your concerns have been fully addressed. First and foremost, we want to sincerely apologize for the disappointing experience you and your husband had. We completely understand how frustrating and exhausting this situation has been, and we recognize that your expectations were not met at several points during your time with us.
  The delivery of your order should have been communicated and handled with far more care. We understand how unsettling it must have been to find your items left unattended, especially for such a significant purchase. This falls short of the standards we hold our partners to, and we’re actively reviewing how this occurred.
  We're also very sorry to hear that assembly was more difficult than expected and even caused physical discomfort. Your feedback about the fit of the covers and the showroom's suggestion to use a steamer instead of exploring whether a design issue was at play first has been noted and will be shared with our internal teams for further review.
  Additionally, we regret the confusion and lack of follow-through regarding the modular pieces and exchange process. You placed your trust in us, and the breakdown in communication during the follow-up process, especially regarding your return request, was unacceptable. The experience you described does not reflect the level of service we aim to provide, and for that, we are truly sorry.
  If you still require assistance with any new configurations, exchanges, or return processes, please don’t hesitate to reach out to us at [email protected]. We’ll ensure our support team assists you in a timely and thorough manner.
  Thank you again for bringing this to our attention. We truly appreciate your patience and understanding, and we wish you a wonderful day.
  Warm regards,
  Lovesac Customer Experience Leadership Team

• Review fromElvira V

  Date: 06/21/2025

  1 star

  Elvira V

  Date: 06/21/2025

  ZERO customer service. Marketing company. Intentionally deceptive practices, many of which have been proven. Do NOT fall for it. I'm on mine right now and it is not the move. I left a "review" not their website and had to FIGHT HARD for them to post it.

  Lovesac

  Date: 06/23/2025

  Dear Elvira,
  We hope this message finds you well. We’re reaching out in response to your recent complaint to ensure that all of your concerns have been fully addressed. At this time, we’ve been unable to locate any recent outreach linked to your account that we can reference for this complaint, but we would greatly appreciate the opportunity to learn more and address your concerns directly. We are committed to improving our communication and providing a better experience for you moving forward.
  We also want to directly acknowledge the concerns you've raised in your complaint regarding deceptive practices, lack of customer service, and difficulty in having your review posted. Please know that we take all feedback seriously, especially when a customer feels unheard or misled.
  While we stand by the integrity of our practices, your feedback highlights areas where we can do better. We are actively reviewing our procedures and processes to ensure all customer voices are heard and properly acknowledged. Our goal is always to provide transparent, ethical service, and if we have fallen short, we would appreciate the opportunity to make it right.
  Please don’t hesitate to reach out to us at ******************* for further assistance or if you have any additional questions. We’re here to help and want to ensure you feel fully supported.
  Thank you again for bringing this to our attention. We truly appreciate your patience and understanding, and we wish you a wonderful day.
  Warm regards,
  Lovesac Customer Experience Leadership Team

• Review fromMichelle W

  Date: 03/01/2025

  1 star
  If I could give Lovesac zero stars, I would. This has been one of the most frustrating and disappointing experiences I've ever had with a company. We are STILL missing pieces from our order, and the complete lack of communication is beyond unacceptable. Trying to get ahold of anyone for help is nearly impossible—calls go unanswered, emails are ignored, and there is absolutely no urgency in resolving issues.
  For the price you pay, you’d expect at least decent customer service, but instead, you’re met with delays, excuses, and a complete lack of accountability. At this point, we have no idea when (or if) we will ever receive the rest of our order.
  Save yourself the frustration and look elsewhere. I would never recommend Lovesac to anyone.

• Review fromDeb B

  Date: 02/21/2025

  1 star
  I agree with all these reviews. What a cluster f$&@.
  Had couch for a month and have made payments and STILL missing a back piece that has been sent wrong TWICE.
  Do better LOVESAC

• Review fromRiley N

  Date: 10/22/2024

  1 star
  I recently had a troubling experience with Love Sac that has left me very disappointed. My wife and I moved and were in search of affordable furniture that would provide comfort for my back. After visiting multiple stores, we finally came across a Love Sac location where we were informed about a promotion for a new chair bundle.
  The sales associate assured us that we could secure a flat rate of $50 a month, which seemed like an incredible deal compared to other couch payment plans that ranged from $75 to $150. We were told the chair would arrive within 2-3 weeks, and the frame would follow in about a month. This all sounded perfect, so we signed off.
  However, nearly two months later, we still hadn't received the frame. When I reached out for an update, I was informed that the sales associate had been mistaken. They now estimated that we wouldn't see the frame until at least November 11th, with the possibility of further delays. Throughout this time, we were charged $50 for a product we hadn't fully received.
  To make matters worse, my next bill reflected a shocking increase from the promised $50 to $140 a month—almost triple the initial agreement. I've tried to contact Love Sac for clarification and assistance, but their customer service has been frustratingly unresponsive.
  Overall, my experience with Love Sac has been a nightmare. It feels as though they prioritize profit over customer satisfaction, and I'm left feeling undervalued as a customer. I had hoped for a positive experience but instead feel let down by the lack of accountability and support.

• Review fromRobert F

  Date: 10/09/2024

  1 star
  I think they take advantage of people with clever marketing. The concept is great. The product sucks for the price and the customer service sucks more. i’ve had the sectional for weeks, ordered three different coverings, and still don’t have a complete set of any covering. In fact, out of the three colors I ordered I couldn’t put a complete set together that would fit everything. I have the crap sitting in my living room and it looks like I’m moving out rather than living there. Think I’ve ever seen so many negative reviews on a company. I wasn’t smart enough to do the research. I just went out and spent over $7000 for a bunch of crap; complete crap.

• Review fromGena S

  Date: 08/19/2024

  1 star
  Lovesac credit card is ridiculous. I apply for the card, was approved but did not use it and they closed it without an email or ANY type of communication!! It hit my credit score for applying and 13 months later hit my credit score again for THEM closing it!!! I found out through Credit Karma!!! Called them to ask why..because of “inactivity” and that I would have to reapply for another card!!! Lmbo so it can hit my credit score a 3rd time!!! This is ridiculous! Consumers definitely getting screwed on this????????..overpriced furniture anyways??????do not get their credit card!!

• Review fromTodd G

  Date: 07/23/2024

  1 star
  This company does not support current customers. If you order new inserts you will be ignored. It's been almost 4 months.
  Don't waste your money with these scammers.

• Review fromLaura K

  Date: 07/15/2024

  1 star
  The Pillowsac with frame doesn’t perform as the photo shows. Terrible for anyone with mobility challenges, pain or arthritis.literally can’t get out of it and you slide out onto the floor. Trying to return it during the 60 day return period- customer must shrink the inserts and jam them back into the extremely tight duffel bags they came in. They will not take them back any other way. I cannot physically do this and injured myself taking them out and assembling them after the delivery person left them outside in the elements nowhere near my door with covered porch. So far their best advice is to try to find a friend to do this for me. There is a local store but no option to take it there for help.
  I am disabled and apparently lovesac cares more about the accessibility of their website than they do their return policy. I have surgery scheduled in a few weeks and it will take that long to get the labels, so I guess I am out $2500. They need to be upfront about the physicality of assembly and disassembly of this product and that they don’t really honor their 60 day guarantee unless you are young and healthy. Extremely disappointed and feeling like a disability attorney should get involved.

• Review fromNathan B

  Date: 07/04/2024

  1 star
  If you’re going to spend top dollar for a high end product, you deserve quality service, communication & honesty. You will get none of those things from Lovesac.
  We ordered a “Sactional” with the Stealth Technology (surround sound system) under the promise that the entire unit would be delivered within 1 - 2 weeks.
  Two weeks later I followed up to inquire about the status of my deliver and I was told that a few items (sub woofer and center channel) were on back order for 2 - 4 weeks which was delaying my shipment. I requested them to ship the couch separately so we would have something to sit on while we wait for the surround sound to be delivered.
  4 weeks after ordering, we finally received our first delivery, but it was incomplete. Not only did it not include the surround sound, but there were two additional boxes missing. So now we have a couch with no arm rests.
  To make matters worse, we are now being told that it will take 20 - 22 weeks (5+ months) to deliver the center channel, so our entire surround sound system is completely worthless.
  Had they been honest and told us about the shipping delay at the showroom, we never would have purchased this couch.
  They offer a 60 day money back guarantee, but what they fail to mention is that after you spend 12 laborious hours assembling this thing, you won’t have the energy to even consider returning it.
  On the bright side, the couch is beautiful. I just wish I didn’t fall for such an expensive bait & switch. Worse purchase I’ve ever made. Don’t make the same mistake I did. It’s not worth it.