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Business Profile

Magazine Sales

Radius Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I began receiving two magazines about two months ago. I never ordered or signed up for either of them yet they keep coming. I called one magazine and was told that Radius Media Group was doing this. I tried contacting them today, and had to leave a message since they won't talk to you. I don't believe they will contact me back since this is one of the ways they scam you. They are a fraudulent business and ought to go bankrupt for all the headaches they cause to so many people not to mention their hard earned money being taken by these crooks!

    Business Response

    Date: 04/22/2025

    We would be happy to retrieve the recording from this customer's order, but the complaint does not include an address. We will endeavor to locate the account and contact the customer directly.

    Thank you.

  • Initial Complaint

    Date:02/26/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Within the last month ****** **** magazine began arriving at my address. I checked with friends and family to make certain that one of them had not sent me this magazine as a gift. None had. Then I called ****** ****. Customer Service at the magazine told me that Radius Media Group was sending the magazine. I tried to cancel the subscription, but was only able to stop delivery. I was told I had to contact Radius directly in order to cancel. Radius has one phone number. I left messages, but no response. I phoned all three of the Customer Service numbers, without being able to speak to a person and without any responses to my messages. I never ordered ****** ****. I do not want ****** ****. I want an end to this saga. Please help me.

  • Initial Complaint

    Date:01/23/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Radius (or Radus) Media Group phone####-###-#### claims to have been authorized by my Mother in Law, ********* ********* (** ******** *** ******* ***** ** *****) on July 8th to activate a subscription to FreeRewardsPlus, with a 30 day free trial, $24.99 per month afterwards. They ‘rewarded’ her with 5 ‘free’ magazine subscriptions to ***** **** ****** magazines. She does not shop online, we have to do any online ordering for her. I called them, they claimed she signed ip for ********* and that ‘included’ the free 30 day trial. She has no idea why they have her information. I cancelled the $24.99 per month subscription but they require an email or letter mailed to them to dispute any charges.

    Business Response

    Date: 02/22/2025

    This is inaccurate.

    This is the first notification we have received regarding this complaint. Please reopen the complaint so we may respond.

    Thank you!

    Business Response

    Date: 02/27/2025

    Thank you.

    We have retrieved the recording of this customer's order and indeed *** ********* accepted the order and separately furnished billing details.

    We would be happy to play this recording for her or her son-in-law. We can be reached at ###-###-####.

    Thank you!

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received 2 magazines today that were ordered by Radius Media Group. I did not authorize either subscription.

    I called both magazines to cancel and they can only stop delivery. Both told me I needed to contact Radius directly to cancel and stop charges.

    Their phone number is not operational. It does not even ring.

    Business Response

    Date: 01/27/2025

    Thank you.

    This Customer has not been billed and his order has been cancelled.

  • Initial Complaint

    Date:10/21/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I didn't authorize this company or agree to any kind of subscription. I was trying to reach out ******* an file a claim, and somehow transferred to this fraudulent scam line. In which I thought was apart of *******, until they kept asking my credit card Information and asking me did I want sign up for offers, in which declined. The person got rude an hung up on me . Now receiving letters and bills stating I subscribed to this fraudulent account. I email them informing them I didn't authorize it and to cancel this scam account. I also notified my bank of this compromise. Please help and investigate theses criminals , I'm already sick and I don't need no more stress in my life.

    Business Response

    Date: 10/22/2024

    Our offers include a 30-day trial where the customer can call to cancel prior to ever being billed. This customer contacted BBB instead of us, but we have cancelled her order. No billings have occurred. Thank you.

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company signed me up for magazine subscriptions I did not ask for. I don't even know if I'm paying for then or not. Take me off these subscriptions now RADIUS Media Group. I never asked for this.

    Business Response

    Date: 06/27/2024

    Hello,

    This customer's order has been cancelled and has not ever been billed. 

    Thank you.

    Customer Answer

    Date: 06/27/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    **** *******

  • Initial Complaint

    Date:05/17/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mother is 84 years old and bought something from a different vender who somehow is "partnered" with Radius Media. Radius Media then used her credit card information to call her and under the guise of simply CONFIRMING her credit card, which they are calling her "verbal consent" and signed her up for a $24.99 A MONTH subscription to "Free Reward Plus", which is an online shopping portal. My mother does not even have a computer. They told her there was a $25.00 rebate (a voucher than needed to be filled out ON LINE). Again, my mother has no computer and certainly did not SIGN up to anything. My mother is fairly competent but on the phone, when speaking fast she will not be able to hear clearly or understand that this was a marketing call from a completely separate vendor. IF someone HAS her credit card and simply asks her to confirm it, you can see why she'd be confused. This is scamming the elder. It's elder abuse. They should be ashamed of themselves. I have now canceled it, but that's at least $50.00 my mother has lost, not to mention the promise of a $25.00 gift card per the business. They were very dismissive on the phone as I told them that this was not a very honorable way to get business.....

    Business Response

    Date: 05/22/2024

    We have been in touch with the customer's daughter via email.

    We are in the process of retrieving the recording of the offer acceptance, and we have happily refunded the customer, as a courtesy.

    Thank you.

  • Initial Complaint

    Date:03/04/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A $29.95 recurring charge appeared on my credit card from P* **** ********** ** and has been charged for all of 2023 and January 2024. I never signed up for anything from this scam company. I tried calling the number to demand a refund and it is answered with a recording that asks for my phone number, then repeats itself, There is no option to speak to a person, and there is no way to get through the robo menu.

    Business Response

    Date: 03/20/2024

    This customer agreed to our join our program after calling to purchase a by phone. When presented with our offer, the customer initially said yes. She was told by the phone representative that the program could be tried and cancelled at any time and that she could call with 37 days to cancel and never be billed. She was also told a welcome notification would be mailed (it was sent ***** ***** ** Mail, and the letter was not returned as undeliverable). In addition, the representative gave our toll-free customer service number, and the customer can be heard on the call recording copying the number down.

    We did not hear form the customer until November 4, 2023. She complained to BBB on March 4, 2024.

    Thank you.

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving four magazines. I did not order them. I can't figure out which bank account they might be coming out of. One of the magazines is Vanity Fair. I called them and was told they showed no amount with the magazine from them, but I could order it through them for $24.00. I was told all 4 magazines were going through Radius Media Group, I was given their phone number ###-###-####. I called them they would not give me any information. If they are coming for free, I feel as if I will be charged at some point. How do I stop this!
    ****** *****

    Business Response

    Date: 02/09/2024

    Hello,

    The magazines are part of a service which was offered and accepted by ***** on 11/20/2022 after the purchase of a *********.

    We are retrieving the original order call to confirm. We will be in touch once we have that recording.

    Thank you.

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    WITHOUT MY CONSENT REQUESTED MAGAZINES TO BE SEND TO MY HOME PER ******* ****** MAGAZINE CUSTOMER SERVICE EMAIL , **** ****** , *** ******** , AND MORE

    Business Response

    Date: 01/17/2024

    Your service has been cancelled!

    Thank you.

    Customer Answer

    Date: 01/22/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** ******

Radius Holdings, LLC is NOT a BBB Accredited Business.

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