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Business Profile

Magazine Sales

Radius Holdings, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Sales.

Complaints

Customer Complaints Summary

  • 14 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/17/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter in the mail from ******** ******* **** on July 14th, 2023 stating that it is a pleasure to have me accept a FREE trial to ****** ***** *** *******, ******* ****** and **** ************.

    Their records show that I placed an order over the phone on 6/26/2023 to accept a 30-day trial period to claim a gift card along with the magazine subscriptions of $19.95 per month on my credit card starting on 8/2/2023.

    First of all, I did not ever call this company to order any magazines which I don't want or have any interest in their gift card. Several other people have received this same letter and are being charged fraudulently on magazines that they did not order and there are some people that did place an order and never received anything at all in the mail.

    This company is scamming everyone and stealing their money from their debit or credit cards without their authorization or mines.

    This company needs to be shut down immediately. They also said that I provided my electronic signature which is another big LIE!

    I also think they are using a fake address and phone number.

    I also plan to make another complaint on the complaint board so that everyone can read all of the information that this dishonest company is doing to people's livelihoods , especially the ones that are only on a fixed income.

    Business Response

    Date: 07/19/2023

    We indeed have a recording of your acceptance of our order. We are happy to play that recording for you.

    We also know that you were able to easily contact us to cancel during your trial period without being charged, because you called on July 14th to do so. That option is foundational to how our free trial functions.

    We take great issue with your characterization of our service. 

    Thank you.

  • Initial Complaint

    Date:05/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charge showed up on my ******** ******* Card this morning at 05:42 AM, without me buying anything.
    At that time, I was sleeping.
    I am an 87-year-old man who does not shop.
    This is a FRAUD,
    Please stop these fraudsters, I do not even know what they sell.

    *** *** ****

    Business Response

    Date: 05/31/2023

    This customer accepted the offer to subscribe to our service on April 10, 2023 after purchasing the ********* product he saw advertised on TV. Our offer was made by the same representative who took his order for the ********* product, and the customer furnished his billing details for our service separately and distinctly for our service.

    That said, we have refunded the single charge made to his credit card.

    Thank you.

  • Initial Complaint

    Date:04/04/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card account debted for *** ****** ******** without my knowledge. Just found out that Radius Media group is the culprit

    Business Response

    Date: 04/12/2023

    Hello,

    This magazine is part of the service you ordered by phone immediately after your purchase of the *** **** ******* ***** Air Cleaner on June 9, 2022.

    You cancelled this service when you reversed the single charge through your bank.

    We will cease fulfillment of your magazines.

    Thank you.

     

     

Radius Holdings, LLC is NOT a BBB Accredited Business.

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