Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Pitney Bowes Inc. has 183 locations, listed below.

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• 

  Pitney Bowes Inc.

  3001 Summer St Stamford, CT 06905-4317

  
• 

  Pitney Bowes, Inc.

  450A Century Park S STE 105A Birmingham, AL 35226

• 

  Pitney Bowes Mailing Systems

  1225 Corporate Dr. Holland, OH 43528

• 

  Pitney Bowes Inc.

  5310 Cypress Ctr Dr Ste 110 Tampa, FL 33609-1057

• 

  Pitney Bowes Inc.

  1 Vantage Way Ste C240 Nashville, TN 37228-1580

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We discontinued service and had a credit balance of $250.00 that was not refunded. Then, $200 of the credit balance disappeared and calls and emails are not returned. Prior to this, our lease was expiring during PB transition to digital service. Instead of allowing us to terminate the only choice was to sign a 3 year lease and, they continued to charge lease payments throughout the period when we were unable to use the postage machine since we didn’t renew

  

  Business Response

  Date: 07/03/2025

  Hello, 
  
  Thank you for contact Pitney Bowes. 
  
  I have looked into your account and can see a dormant account fee was charged at $180 which deducted from your $230.38 credit balance. I have arranged for this fee to be waived meaning the credit balance of $230.38 has been restored. 
  
  You will need to request a refund. You can do this using the following link or on your online account. 
  Pitney Bowes - Refund Request
  
  Thank you 
  Laura

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lease a postage meter with this company .My contract says 8/2021 for 48 months so Aug 2025.
  they refuse to terminate my account saying I have to wait till NOV.
  My contract ends in august and installation was in August.
  they are Just threatening with sending me to collection with no signed contract
  attached the signed contract

  

  Business Response

  Date: 06/30/2025

  Hello,
  
  
  
  Thank you for reaching out to us.
  
  You signed a lease agreement with a term of 48 months. Your first lease invoice
  was dated November 12, 2021, this invoice was for the quarterly billing period
  of 11/11/21 - 02/10/2022.
  
  You have 5 monthly terms remaining on your lease agreement. Which is 1 more
  quarterly bill after the current outstanding payment is made.
  
  
  Thank you
  
  Laura
    

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since September of 2024, we've been trying to close out our account with Pitney Bowes. It took multiple cases to get a box to return the equipment - which they charged us for and then it took multiple cases to actually receive the box we'd been charged for. Now I'm trying to completely close out the account, and the only response I got was there is no lease on your account. I want to completely close and delete the ENTIRE account. Our business closed 07/31/2024.
  
  **** ***** ******** **., *** Account #**********
  *** ******* **
  ********** ** *****

  

  Business Response

  Date: 06/30/2025

  There do not appear to be any open balances for this account.  Please advise if any further assistance is needed.  

• Initial Complaint

  Date:06/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bowes doubled billed in July 2024. Isigneb a contract Jun 3, 2024 and paid from that time period thru today. Pitney Bowes billed under the old contract in July 2024 for the same stamp rental that I paid on the new contract. Friday June 13, 2025 they shut off my postage machine without notice. I called them 8 times. They lied to me and told me a big run around story, several times. I used up work and pay time I LOST to clear up their surprise shut down. THEY tricked me into signing a three year new contract. WHEN they told me to go on line myself and set up a my account, I did this. I found the old account underneath the current account that shows I have fully paid all the rig costs and fees. So to resolve this, I gave up and decided to just pay the double billed old account. Pitney Bowes only would allow an ACH payment. I tried to make an AcH payment, and sure enough the Pitney Bowes website would NOT allow me to pay. They are located overseas and they are F minus.

  

  Business Response

  Date: 07/01/2025

  Hello, 
  
  Thank you for reaching out to Pitney Bowes. 
  
  I have reviewed your contracts and can see there was an overlap in billing. I have arranged for a credit of $55.66 to be refunded to you for the overlap. This is a credit of 46 days. 
  
  Thank you 
  Laura 
  
  

• Initial Complaint

  Date:06/05/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a postage meter with Pitney Bowes for many years.. On or about January 9, 2023, our office administrative assistant received a phone call from a Pitney Bowes sales representative indicating that the computer was not accepting the signature on the lease renewal. The representative allegedly told my assistant to use her name, rather than my name.(Please note that the original contract in 1997 was signed by me)
  The alleged contract provided for a term of 60 months at a rate of $45 per month or $135 per quarter.
  In mid-2024, I notified Pitney Bowes of two things:
  1. That machine was no longer operating and I could not access the credits that were shown on the machine; and
  2. That because our office was closing, I requested a refund of the credits that I had previously posted; and
  3. I requested a cancellation of the alleged contract and a refund of the monies that I had on deposit.
  This began a series of events that were entirely unsatisfactory. I could never access a live person to discuss this matter. I specifically requested that the matter be referred to someone with authority to resolve the matter in its entirety, including referring this to counsel. At no time, despite many, many attempts, did Pitney Bowes refer to a person with authority to resolve this matter. Rather, the only thing that Pitney Bowes did was continue to send bills and/or threatening letters.
  My last correspondence to Pitney Bowes indicated that I was prepared to take the matter to litigation and that I would accept service in the event that counsel wish to proceed with a small claims filing.
  Finally, I have requested on numerous occasions a box with instructions so that I can return the postage meter. Those requests have also not been responded to.
  I anticipate vacating the office by June 30 and will, if this matter is not resolved and/or instructions are not received regarding disposition of the postage meter, need to relocate the postage meter to my home garage for storage.
  .

  

  Business Response

  Date: 06/10/2025

  Hello, 
  
  Thank you for contacting Pitney Bowes. 
  The equipment was accepted for delivery in 2023 and used. This further solidified the acceptance of the new contract. 
  The contract which was in place is valid.
  Your lease agreement ********** with us has been terminated and the debt has been passed to third party collectors ***** * ******, you will need to discuss a resolution with them, their number is ###-###-####
  A return kit is being arranged to be sent to you via case ********.
  
  Thank you 
  Laura
  

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2024 we were told our pitney bowes machine needed upgraded so I spoke with rep and they mailed a new one and I shipped old back. We have a credit card on file for all postage to be charged to. We pre load $100 at a time. Pitney Bowes put us on a credit line without our knowledge. When we received a past due bill for over $568.93 they stated they would dismiss if we paid the original $100 even though that was charged to credit card. The $100 was then paid online with them and we are now getting collection emails and letters. I have emailed the company several times this has been going on since early last year and no resolve. It is impossible to get a human on the phone and my emails go with no response back. I have original emails with proof we don't owe and I have replied to those emails and now they go unanswered. Please help.

  

  Business Response

  Date: 05/29/2025

  $100 was added to the postage meter on 2/7/2024.  A statement generated on 2/25/2024 stating that $100 was due to be paid by 3/24/2024.  We received $100 on 8/15/2024 but the late fees and finance charges on the line of credit have not been paid. We did waive $41 in fees on 2/3/2025 and the remaining balance is $568.93 at this time.  A statement generates and is mailed out around the 24th of each month providing the current balance due and includes any fees for the remaining balance that is left unpaid.  Our collections team has contacted the client over fifteen times to discuss the balance since April 2024. 

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for a $7.24 **** express label on the afternoon of April 25th at ********* in Pitney Bowes. The express label showed that the order was placed on April 26th. After that, I found that I had selected the wrong type of express. Since the page did not display the cancellation of the order and the website could only transfer money from the card to the website and then use the website to place the order, I was unable to cancel the order. I followed the prompts on the webpage to contact their email and was informed that I needed to wait for a month for the money to arrive in the account on the website before the credit card could be refunded. However, since I was only using the website for a month, my account was cancelled after one month and my refund could not be processed. I sent emails to customer service several times, but customer service could not solve my problem and their attitude was perfunctory.

  

  Business Response

  Date: 05/28/2025

  We have case ******** open and assigned to one of our Subject Matter Expert's. They are working with the Engineering team about the refund. Will update when we have more information. 

  Customer Answer

  Date: 05/28/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  ****** ****

  Customer Answer

  Date: 05/28/2025

  Actually, I don’t know how long I have to wait. It has been about a month since I asked for a refund, and the refund has not been processed yet. My account has also been cancelled. Now it is very difficult for me to get a refund, and I don’t know how you are going to return my refund.

  

  Business Response

  Date: 06/03/2025

  Hello, Per Case ******** there was a refund issued on May 30th. There was also an email follow up that was sent from the ******** department. The refund can take up to 5-7 business days to be credited back to the funding source. 

  Thank you - 

  Customer Answer

  Date: 06/03/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** ****

• Initial Complaint

  Date:05/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago, I got a call from Pitney Bowes informing me that my existing postage meter would no longer function and that I was required to obtain a new one. Relying on this representation, I agreed to receive the new meter and returned the old one as requested.
  
  I have since learned that the statement about my meter being obsolete was inaccurate—my existing meter was still functional and didnt require replacement. More troublingly, I was never informed that accepting the new meter would trigger a new 60-month contract term or require me to incur additional fees for something called “Purchase Power.” I do not recall signing any documentation agreeing to these terms, and no such terms were disclosed to me at the time.
  
  I contacted Pitney Bowes multiple times to explain the circumstances and to request termination of my services on the grounds of fraudulent misrepresentation. Specifically, I was falsely told I needed a new meter, and the contract extension was never properly disclosed or authorized. Despite these concerns, I was told I would need to pay over $1,000 to terminate the agreement.
  
  In good faith, I attempted to resolve the issue by offering to pay a $300 termination fee. However, Pitney Bowes representatives repeatedly hung up on me when I requested to speak with a supervisor, and the internal case notes do not accurately reflect our conversations. I was courteous, stated I was willing to wait on hold, and made clear that I wished to speak to someone with authority to address the issue.
  
  All of these transactions were conducted over the phone, and I havent been provided with any written documentation confirming the alleged contract renewal or the new charges. Pitney Bowes repeatedly contacted me by phone and insisted I needed to replace the meter. At that time, I still had time remaining on my original contract and would never have knowingly agreed to extend the agreement for another 60 months or accept new fees for services I did not want or need.

  

  Business Response

  Date: 05/28/2025

  We have offered a settlement of $226.16 to terminate the lease contract early. 

  Customer Answer

  Date: 05/28/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******** *****

• Initial Complaint

  Date:05/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid the invoice twice now and they keep stating the payment did not go through to yet again charge a fee of 35 dollars. The portal does not work.

  

  Business Response

  Date: 05/19/2025

  Payment was received on May 15, 2025.  There is currently no open balance due for the lease on this account.  

• Initial Complaint

  Date:05/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the General Manager for ********** ********* *********** in ******, **********. Unfortunately, the previous manager did not leave any login credentials or account details for accessing our Pitney Bowes online portal. As a result, we are currently unable to retrieve invoices or make payments.
  
  Despite multiple attempts by both myself and my staff to contact your support team via phone and chat, we have been unsuccessful in reaching a live representative or receiving meaningful assistance. The inability to access our account has created a delay in processing important payments, which we urgently need to resolve.
  
  Here is what we need assistance with:
  
  Verifying our account details for the ********** ********* ***********
  
  Resetting the passcode or login credentials
  
  Gaining access to the online portal to retrieve statements and pay invoices
  
  If you require any documentation to verify our identity or authority on the account, we are prepared to provide it immediately.
  
  Please escalate this matter to the appropriate team and contact me directly as soon as possible.

  

  Business Response

  Date: 05/07/2025

  You can create a profile for any email address which will allow you to sign into the Pitney Bowes website.  If you are looking to reset the password for a shared email address you can click the Forgot Password option.

  ******************************************************************************************************
  
  

  ************************************************************************************************************