Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 520 total complaints in the last 3 years.
- 154 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/04/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm currently 4-5 months into a 48 month lease of a Pitney Bowes machine, which stopped working in early June of 2022. After several chat attempts and phone calls they finally sent me out a new unit in late June. However, the new unit is somehow tied to another business and cannot be used to any degree in my office. I've chatted/called well over a dozen times, every time the representative says they'll fix the problem within 24 hours or will let me out of my lease. Nobody ever contacts me back though.
Business Response
Date: 08/05/2022
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
***** ********** **
******** ******** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********
Hello,
thank you for your patience while I look into your equipment issues.
We
sincerely apologize for any inconvenience this has caused. Please note case
******** with us at Pitney Bowes being escalated on your behalf.
Kind Regards,
Dean H******
Client AdvocateCustomer Answer
Date: 08/11/2022
**** ********* *****
I still haven’t heard anything back from Pitney Bowes regarding this issue. They have no intention of servicing my postage meter, but are apparently more than glad to collect payment from me for the remaining 3 years and 8 months of my lease.
What can I do from here besides stop paying them? Can they send me to collections over that?
Thanks,
******* *******
******** ***** * ****** ****** ********
****** ***** ******** * **** ***** ******** * *** ***** ********
******************** ****************
***** ********** ** ******** ******** ** *****Business Response
Date: 08/17/2022
Aug
17, 2022
Better Business Bureau of Connecticut
Stewart Henderson, Dispute Resolution Specialist
29
Berlin Rd.
Cromwell,
CT 06416
Anthony
L******
Summit Health
Re: BBB # ********
**** ********
I
am in receipt of consumer complaint # ********
Hello, thank you for your patience while we resolved your
inquiry. I see that the issue with the equipment has been resolved as of Aug 16th.
We have gone ahead and requested invoice
********** for 98.55 be refunded back to you in full for the quarter.
We apologize for the delay in
getting a resolve.
Kind Regards,
Dean H******
Client AdvocateCustomer Answer
Date: 08/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Anthony L******Initial Complaint
Date:08/01/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We mailed a $200 check for our Reserve Postage By Phone postage account to Pitney Bowes using a coupon, address and instructions given by Pitney Bowes. The check was received and signed for by Pitney Bowes on 5/12/22. The check has cleared our bank. Pitney Bowes has still not credited our Reserve Postage by phone account and state they are researching it despite 9 phone calls and 10 weeks of waiting. They refuse to let us speak with a supervisor and just give us case numbers and say they have escalated the case and are working on it. They don't call back as promised and are taking too long to resolve this. When we call, we are left on hold for over 1 hour. Case #******** is our current case. They clearly have the money, but have not applied it correctly.Business Response
Date: 08/22/2022
****** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *****
** ******* ** *** ***
************ ** *****
*** *** * ********
**** ********
I am in receipt of consumer
complaint # ********. Our apologizes we have not gotten this resolved
for the client. We currently have a
ticket open within our system for a resolution. We are actively working to locate the funds and apply accordingly.
We will be in contact with the client directly with an
update and resolution.
Respectfully Yours,
Rebecca R******, Client AdvocateCustomer Answer
Date: 08/23/2022
Complaint: ********
I am rejecting this response because: We have confirmation that Pitney Bowes received our postage payment over 3 months ago. They keep saying they are looking for the money. Why can't they credit our account with the proof of receipt that we provided while they try to figure out what they did with our money? We followed their instructions exactly in sending prepayment for postage including a coupon with the account information, if it was misapplied that's on them. Over 3 months with the same excuse, we are looking into it, but nothing happens, not even an update. Poor record keeping.
Sincerely,
***** *****Business Response
Date: 08/24/2022
****** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *****
** ******* ** *** ***
************ ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********, rebuttal.
The funds have been applied to the clients postage
account. The funds are ready to be
downloaded.Respectfully Yours,
Rebecca, Client AdvocateCustomer Answer
Date: 08/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:07/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On July 3, 2022 I ordered items from a retailer that ships using Pitney Bowes. My package shipped July 7th from ****** ********* **. It arrived at Pitney Bowes in ******* ** on July 11th with an estimated delivery date of July 12. It shows to have departed the facility on the 11th and that the ******** ** **** was in possession of said package on July 12th. Had it actually made it I would have had my package on the 12th before noon. When it didn’t show up after 2 more days of nothing I reached out to the local post office and they advised the package was on the manifest however my package never arrived in *******. Pitney Bowes has horrible customer service they will not talk to the person out the package or money they only want to talk to the retail company the items were ordered from. Well the company I ordered from will not contact Pitney Bowes, they want to replace with like items bc nothing I initially ordered is in stock now. So I opted to wait it out and see if someone ever located my box of goods sitting somewhere at a Pitney Bowes facility. My tracking number is 9********************7. I just want someone to actually track my package and call the sorting room and have them go through the obvious pile of undelivered packages they should have bc I also have 2 more stuck in the same facility from a different company. This center either needs new management or to shut down. Just find my package and deliver it please.Business Response
Date: 07/29/2022
**** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *******
**** ** ****
******** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********
The client attempting
to track 9********************7 with Pitney Bowes. This package is showing delivered
to **** on July 12th.
The client can
contact **** and track online ********************************************
Pitney Bowes
considers this matter resolved.
Thank you
Dean Herring
Client AdvocateInitial Complaint
Date:07/26/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a rare automotive part that was shipped from the **, Pitney Bowes took control of the shipment because it was an international package. This item was received by Pitney Bowes May 30th and has been in their facility ever since. This component is irreplaceable, and the vehicle will be inoperable until I receive it. Tracking # **********************************Business Response
Date: 07/29/2022
Ref : ********
Hello, thank you for reaching out regarding
parcel **********************************. I have forwarded this inquiry to our
internal teams for further research. Any additional details regarding your
parcel will be shared in a follow-up message within two business days. Thank
you for your patience while our team conducts their investigation.Dean H******
Client AdvocateBusiness Response
Date: 08/02/2022
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** *******
**** ******* **
******** ** *****
*** *** * ********
**** ********
* ** ** ******* ** ******** ********* * ********
Hello, thank you for your patience while we look into your inquiry.
I see this parcel was last scanned on May 29, with no updates since. In researching this parcel our team conducted a physical sweep of our facility in ****** ********* **; unfortunately, the item was unable to be located. Due to the time elapsed since the last tracking update, the subject parcel is unlikely to progress further toward the final destination.
I encourage you to directly contact your merchant retailer, ****, for further assistance and resolution regarding this matter. We apologize for any inconvenience caused by the lack of available updates.
Pitney Bowes considers this matter resolved.Kind Regards,
Dean H******
Client Advocate
**** ****** ******
********* ** *****Customer Answer
Date: 08/02/2022
Complaint: ********
I am rejecting this response because: This item is irreplaceable and per the businesses tracking information never left their facility. Due to their negligence with packages and inability to find a item in their own warehouse my vehicle is not operable and will not pass state inspection. This may just be a "package" to the business, nut it was a mode of transportation for my elderly mother. This component was only made a very short period of time in ****** for ********** prior to them changing vendors and programming. The component is not interchangeable. To convert the vehicle to the updated component, it would be several thousands of dollars.
Sincerely,
***** *******Initial Complaint
Date:07/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered two items from ********* *** *** on July 1, 2022; those items shipped via Pitney Bowes to a "facility" run by Pitney Bowes on July 9, 2022, in ****** ********. They have been sitting in this facility as of this date (7/26/22). On July 14 and on July 18, 2022, I called the Pitney Bowes customer service phone number at ###-###-#### to see if I could have someone explain to me why my merchandise was sitting in this facility for over two weeks with no updates to me. Pitney Bowes refused to explain what the problem was and told me to call ********* *** *** which was of no help either. I think Pitney Bowes is stealing customers' ordered items. I just want to know why my order is sitting in *** ****** for almost a month and will it ever get shipped to my residence. I have to cancel this order on July 30, 2022, because ********* *** *** refuses to cancel it before 20 days after the shipping date (July 9, 2022). The tracking number emailed to me is: 9************************8.Business Response
Date: 08/03/2022
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *********
***** ******** ***
******** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********
Hello,
thank you for your patience while I look into parcel
9************************8, last scanned in ****** ********, ** on July 9. Your
inquiry was escalated to our Facilities team, who ran the barcode through our
electronic databases; unfortunately, our team was unable to provide additional
information at this time. A sweep of our facility warehouse was also
unsuccessful at locating the subject parcel.
Due
to the time elapsed since the last tracking event, this item is unlikely to
progress further toward its destination in ******** **. We sincerely apologize
for any inconvenience and encourage you to contact your merchant retailer, **** ******, for further assistance & resolution with this matter.
Pitney Bowes considers this matter
resolved.
Kind Regards,
Dean H******
Client AdvocateCustomer Answer
Date: 08/03/2022
Complaint: ********
I am rejecting this response because: someone at this facility in *** ****** stole my products that I paid good money for. That is unacceptable and Pitney Bowes has thieves working for them. With no explanations from Pitney Bowes as to why my merchandise “fell through the cracks” I was forced to cancel my order with ********* *** *** (**** ******) and I will never shop at this business again nor recommend anyone use Pitney Bowes’s mailing services. They are as bad as the airlines with losing people’s stuff.
Sincerely,
******** *********Business Response
Date: 08/11/2022
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******** *********
***** ******** ***
******** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********
Hello, thank you for your inquiry about parcel 9*********5592*********498, last scanned in ****** ********, ** on July 9. Your inquiry was escalated to our Facilities team, who ran the barcode through our electronic databases; unfortunately, our team was unable to provide additional information at this time. A sweep of our facility warehouse was also unsuccessful at locating the subject parcel.
Due to the time elapsed since the last tracking event, this item is unlikely to progress further toward its destination in ******** **. We sincerely apologize for any inconvenience and encourage you to contact your merchant retailer, **** ******* for further assistance & resolution with this matter. We cannot further assist in the recovery of this item.
*Pitney Bowes considers this matter resolved.
Kind Regards,
Dean H******
Client Advocate.Customer Answer
Date: 08/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I advise that no business ever do transactions with Pitney Bowes and I will state that on social media. An untrustworthy business.
Sincerely,
******** *********Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made my purchase on July 11th through ********. I ordered a $75 half gallon stainless-steel water bottle. My order shipped on July 11th via ********** aka Pitney Bowes. My package has been sitting with newgistics/Pitney bows for 12 days now. This is unacceptable. I have contacted ***** *** and they won’t help. There is no way to contact Pitney Bowes or ********** in regards to shipping issues so therefore my package has probably been stolen or lost and I have no way to ask them about it. $75 is a lot of money to not receive my package, and I know this is an ongoing issues with Pitney bowes. My tracking is **********************Business Response
Date: 07/29/2022
**** ***
**** *** ********This Direct Delivery Inquiry for package ********************** on BBB ********
from July 22nd.This is noted being delivered today July 29th with ****.
Thank you
Dean H******
Client Advocate
Initial Complaint
Date:07/22/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
PURCHASE POWER ACCOUNT#****************
ACCOUNT REINSTATEMENT REQUESTBusiness Response
Date: 07/28/2022
**** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ***
*** * ***** ** *** ****
*** ***** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********.
The client account **************** with
Pitney Bowes has a history or NSF payments. To have this account reinstated they will have contact a rep or customer
service to reapply and pass a credit check.
The client can
contact Client Services at ###-###-#### to make arrangements regarding this
process.
Dean H******
Client AdvocateInitial Complaint
Date:07/21/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased what may be the last surviving example of a new-old stock 5.25” floppy disk notcher from an **** seller on July 4th. It reached the global shipping center on the 7th and left via Pitney Bowes the next day but was never scanned as having arrived in ******. The item plus their “fast and safe” shipping cost me 176.20 CAD. The global tracking number is ********************. I emailed Pitney Bowes customer service, no response.Business Response
Date: 07/29/2022
**** ****
**** *** ********
Client emailed to verify package ******************** on July 21st BBB ******** and delivered July 23 to Client
Dean H******
Client Advocate
Office of the PresidentCustomer Answer
Date: 08/01/2022
Yes I got my item, after a record-long time in limbo before receiving confirmation that it even got to ******. Had I not lit a fire under Pitney Bowes I may never have received this irreplaceable item. It started moving again a day or two after I filed the complaint. By the way the shipping cost was absurdly high for such a small item and such poor performance.Initial Complaint
Date:07/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a receptionist for a company that has been using Pitney Bowes for years. I received a phone call from a sales person at Pitney Bowes stating that our machine had been discontinued and we would need to replace it. During this sales call I gave the sales rep Ms. L*** the information detailing how the current machine did not work for our needs and she said no problem we will send you a more adequate machine right away. She sent over a link for a document to be electronically signed. I received the equipment and realized right away it was the same machine. I immediately called Ms. L*** and informed her the machine sent was the exact same one. She informed me the machines are like cell phones. The outside stays exactly the same but the inside changes. I felt this was a condescending rem***. I requested several times Ms. L*** provide me the specifics of how this machine was different from what I currently have. Grudgingly through many requests I was provided vague specifics of both machines. I then notified Ms. L*** the machine she sent had the same abilities as my current machine. I was at that time told by Ms. L*** she would have to cancel out the agreement we had just signed to get a machine that was adequate for our business needs. I then did my research. I quickly learned that Ms. L*** had mislead us. Conveniently at the time of the notice from Ms. L*** stating my machine needed updating and was discontinued it was time for my company to renew the lease with Pitney Bowes. I learned during my research that the **** did in fact require an update to postal machines. However this is not mandated until 2024. I have run out of room in this form to cover the numerous issues I have had within this process. There is a fictitious account linked to ours. We have not been able to get a return label for either machine now in our possession and more. Ultimately I just need to return these machines and insure the agreements are null and void as I have emails stating they were.Business Response
Date: 08/03/2022
****** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ******
***** ******** ***
******* ******** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********. I can confirm we are in the process of terminating
the agreement. The agreement should be
fully terminated by August 12th, 2022. At that time the business unit will contact the
client with the next steps.
Our apologizes for the length of time for a
resolution.
Respectfully Yours,
Rebecca R******, Client AdvocateCustomer Answer
Date: 08/03/2022
Complaint: ********
I am rejecting this response because: I have tried numerous times to get someone on the phone that will provide a simple final balance. Just today I called and was not able to get a final balance. When I log in to my online account I get one number for a final balance and when I call in to the billing department I get another balance. My accounts payable department logs into our account and there are totally different numbers listed for balances. The account numbers are the same. Only the balances are different. Our lease is up as of 8/5. The contract is canceled as of that day. Not Aug 12th. I do not understand why Pitney Bowes would not have the final balance and label to return the equipment ready to go considering I have made my desire to cancel blatantly known since June. I am still left with 2 machines and no conclusion due to the unscrupulous practices of Pitney Bowes. Specifically the lack of responses from the company, continually closing cases I have opened regarding only some of the issues I included in my complaint to the BBB. Should you like to know the case numbers for research purposes they are ************************** and ********. None of these cases have resolutions listed. I have reached my limit with this. I simply need a final balance and a label to return the equipment. The request to wait until after my lease is concluded is exasperating. I would like to be contacted by Pitney Bowes with an all encompassing final balance and to be sent the return labels I need to return this equipment.
Sincerely,
****** ******Business Response
Date: 08/17/2022
****** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ******
***** ******** ***
******* ******** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********, rebuttal. I can confirm we have provided the client
with the balance on their Purchase Power account. Client sent in check for full balance.
Return labels have been sent to the client for
the return of the equipment.
Our apologizes for the length of time for a
resolution.Respectfully Yours,
Rebecca R******, Client AdvocateCustomer Answer
Date: 08/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I truly wish this could have been solved weeks ago without the need for yet another negative m*** added to the Pitney Bowes BBB file.
Sincerely,
****** ******Initial Complaint
Date:07/15/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Back in Late February I had an agent call me about the meter service that I have with them. When went through my cost and determined that this mail system that I have was to big for my needs. It was not cost effective. So she was to be sending me out the small station for just mail printing. In late May I had a collection rep call me about the services and explained everything in detail to them and they came back and stated yes my order and return are still processing and it just takes time because of COVID. Ok ok Now we are in July and still nothing is taken place. I tried to chat with them today 07/15/2022 and both agents gave me a number and disconnected the chat I would have expected a little more than this out of this company. What I am looking for is the return of this item that I have and then to get my account set up like it was to be in Late February. I have an outstanding bill of 587.00 and would like that cleared off and started fresh with the machine that I was told about.Business Response
Date: 07/15/2022
RE: BBB ********
Dear ******* ****
I
am in receipt of consumer complaint # ********
Thank
you for reaching out about the cancellation/upgrade inquiry. We appreciate
your business over the years and hope to continue doing business in the future.
I would like to explain that this contract ******** is not new and has been
active since 07/28/2020 and is set to expire 10/27/2022. You are currently 3
quarters in arrears for this contract owing 548.27 until expiry due 10/27/2022. Once you have paid this until term you will
then be able to review your needs and get a smaller unit as discussed. We are unable to proceed with anything new
until arrears are cleared. Please ensure
to pay the arrears to avoid any further collections action.
Kind regards,
Dean H******
Client Advocate
Office of the President
* **************
***************
***************Customer Answer
Date: 07/15/2022
Complaint: ********
I am rejecting this response because:
This was not explained to me that I was in a contract. I was told that I cancel at anytime. Your agent that I spoke with in February didn't explain this either. She told me it was being taken care of and to allow time as thi gs are moving slow. This needs to be corrected and fixed not a blow me off and think it's funny.
Sincerely,
******* ****Business Response
Date: 07/18/2022
Good day, ******* ****
In Regards to your account **********
We do not see any sales contacts listed in our system. Would you have the copy of the offer made to you or any signed contract that may have been supplied to you? We had also reviewed your account **************** postage. There is usage on this unit and this account is also past due for payments. Please supply any or all correspondence you have from a sales person sent contract. Thank you
Kind
regards,
Dean H******
Client Advocate
Office of the President
* **************
***************
***************
**** ****** ******
********* ** *****Customer Answer
Date: 07/18/2022
Complaint: ********
I am rejecting this response because:
I do not have anything like that All this was done online when I did the meter. there never was a contract or anything that I SIGNEDThis has got to be the worst experience I have had with PITNEY BOWES.,
Sincerely,
******* ****Business Response
Date: 07/18/2022
Re: BBB # ********
Dear
*******,
I
am in receipt of consumer complaint # ********,
rebuttal.
The client is
currently in collections regarding their account with Pitney Bowes. To change/swap equipment, the client would
need to bring his account with Pitney Bowes current.
Previous invoices would
not be waived. The client is refilling
and using the equipment – thus validating the invoices. Once past due invoices are paid, we can have
our sales team review the agreement and see if there is an opportunity to downgrade
the equipment.
Pitney Bowes has
made several attempts to contact the client to work with and clear up the past
due invoices. The client can contact
Client Services at ###-###-#### to make arrangements regarding the past due
invoices.
Dean H******
Client AdvocateCustomer Answer
Date: 07/18/2022
Complaint: ********
I am rejecting this response because:That has nothing to do with me using the equipment. Yes I use the equipment because of the postage and I was doing what the WOMAN who called me to go over my options.I am not paying for the rental of this equipment because she was to be down grading my equipment and i was not in a contract with you at all. You people are screwing me over andI am at a loss for this because NO ONE wants to take the ball and work with a customer or admit FAULT that one of your agents did not follow thru with what she told a customer
******* ****
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