Complaints

This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Pitney Bowes Inc.

  3001 Summer St Stamford, CT 06905-4317

  
• 

  Pitney Bowes

  230 W Monroe St Ste 1150 Chicago, IL 60606-4805

• 

  Pitney Bowes

  650 Northlake Blvd Ste 490 Altamonte Springs, FL 32701-6126

• 

  Pitney Bowes, Inc.

  PO Box 1808 Pelham, AL 35124-5808

• 

  Pitney Bowes

  395 Oyster Point Blvd Ste 310 South San Francisco, CA 94080

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bowes facilitated the delivery of a purchase from **** worth $1,245.45. It is currently April 29th as of this writing and I have received no updates since April 11th. Pitney Bowes provides no resources to allow me to determine the state of my package, has failed to provide basic information such as its current location within the United States, and my package seems to be either lost or abandoned. What information I do have (a tracking number) leads to a page with no updates since April 10th and shipping info link that has only ever displayed an error code.

  

  Business Response

  Date: 05/02/2025

  Thank you for your inquiry.  Pitney Bowes operates as a technology intermediary between **** and the courier for your package only. We requested a package lookup with the courier; however, they were unable to locate the package and have considered the package lost. You will need to contact your Merchant directly for additional
  information or a resolution to your issue.  We have asked for **** to reach out regarding processing any claims. Please note, that all updates from
  your Merchant regarding your order are automated and sent to the contact
  information they hold for you.
  
  Regards,
  PB Client Support
  

  Customer Answer

  Date: 05/02/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because I would like to know which courier took possession of my package so I can make my own inquiries. I respect that Pitney Bowes is an intermediary, should contact information for the courier be provided I will consider the matter resolved and close my complaint with the BBB. 
  
  
  Warm Regards,
  
  
  
  ******* ****

  

  Business Response

  Date: 05/05/2025

  Hello, I do apologize, it appears the item has been lost upon hand over to ***. It
  was supposed to be given to the *** with tracking ******************. We have completed
  extensive searches with *** and checked our returns department but without any
  success. *** have many facilities, and we have allowed time for it to be routed
  back through to us, but this has not happened.  **** is aware of the loss and should contact you with necessary steps to resolve the issue. 
  
  Kind regards
  PB
  Client Support

  Customer Answer

  Date: 05/05/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ****

• Initial Complaint

  Date:04/29/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for free trial and within one day started trying to cancel the service as it didnt work and their website,app and customer service performed poorly. I contacted their customer support within 48 hours of account creation and got them to agree to cancel. They refunded me for(most of my unused postage). They have been charging $17.99 each month. (Shouldn't have been charged as They canceled and gave a confirmation #) . I thought I was all set. I can't login to their app or site (because my account was closed). Can't get them to cease debiting my card. I want (another) confirmation
  of my account closed and all funds returned. I.e from 1st debit to present.

  

  Business Response

  Date: 05/13/2025

  Hello ******, 
  
  Thank you for reaching out to us. 
  I have reviewed your case and can see you request to cancel prior to billing. I have no terminated your agreement and I'm working on back dating and refunding the payments taken from the start of the contract. 
  
  Thank you 
  Laura

  Customer Answer

  Date: 05/18/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased an Pitney Bowes posting machine and received it on 4/22/25 after a two day delay from promised arrival date. I spent 12 hours on their web site trying to get to an actual person, not an AI bot and was not successful. Nowhere in the documentation of the sale, or online resources is there any phone number or online resource to contact an actual customer rep. I began to install the machine and discovered I cannot install it without what they call a super charge account. No place in the purchase information or the literature on line does this appear. Later I was told by a contracted phone person that you have to call them as the customer is not allowed to set up the Super account. I asked how to do that and was met with silence.
  
  I finally recalled the call I received on Monday 4-4-21-25 from a sales rep verifying my order arrived and I told her no. I jumped around in the voice system for 30 minutes and finally just pushed a bunch of keys on the phone and reached a sales guy who was perturbed I bothered him. I explained my situation. He transferred me to tech support but would not give me a number. From tech support, I was bounced to billing and then to business management with a person who was asking for all kinds of business *** documentation that does not apply to a ******* ******* After 3 hours and i told they would email me a document to fill out and to send back and "someone" would get back to me. The form required information about the postage machine that I cannot access because I cannot install it without the proper credentials for the "super account". Catch 22. I went ahead and filled out the form. Five hours later, I have not received a response. I didn't receive a delivery receipt or opened receipt through Microsoft Outlook. This whole this is a scam. Get you hooked on equipment and then keep adding more costs and junk to process to stall through the free trail period

  

  Business Response

  Date: 04/24/2025

  Case ******** was created on 4/22/25 and is being worked to assist with the funding of the meter.  The latest update was on 4/23/25 and we have provided your Tax ID number to the correct department for assistance.

• Initial Complaint

  Date:04/22/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company has been using Pitney Bowes to process invoices and statements since 2018. Last year, we were contacted by Pitney to start a project to move our processes off of their "Relay Hub" online platform, to be replaced with local software (also created by Pitney) called ****** *****. The migration took a few months, and were rushed near the end of the project to get us off the old software as they were depcricating it.
  
  Our monthly mailings are fully sorted/automated by Pitney's software which allows us to get discounts from the **** ******. It's probably THE biggest reason we even use Pitney in the first place. Since the changeover in software in June 2024, we've had months of issues that we could not seem to get to the bottom of. I worked directly with Pitney support staff, our own internal staff, and the staff of the ******** ****, as well as ********* **** location.
  
  In December of 2024, we were finally put in touch with a lady from the ********* **** ****** (we had been communicating with our local **** ****** branch) and she informed us that the reason we are having these issues is that we were submitting paperwork (which is generated by Pitney's software) for Type A - Full Automation pricing and she informed us that we didn't have an IMB (Intelligent Mail Barcode) on our Statements which means we are not allowed to submit full automation pricing! This was supposed to have been a feature of the software since the beginning, the old software they had us on absolutely had this IMB.
  
  Wednesday April 16th @ 7:30am - I emailed our account rep to set a meeting.
  Thursday April 17th @ 3:40pm - Rep responded asking what meeting was about
  Friday April 18th @ 3pm - I responded that it was about terrible service and the IMB issue
  
  It's been radio silent ever since. No one will respond to my calls, and voicemails are going un-answered. Our rep actively denied my meeting request

  

  Business Response

  Date: 04/24/2025

  There was a meeting between **** *** **** ** ********* ******* *** **** of Pitney Bowes on 4/23/2025.  Please let us know if you would like a settlement to terminate the lease early or need anything further. 

  Customer Answer

  Date: 04/30/2025

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  My attempt at discussing a fair contract buyout was completely ignored, with Meghan from Pitney sending me the original contract details with no compesation for loss of time, discounts, etc.

  I am awaiting written confirmation from the Pitney Bowes team that they will fix the original IMB issue AND they will re-program our Statement job to use our newer format at zero cost to my company as reparations for the 6 months of frustration they caused.
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:04/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Summary is:
  - Pitney Bowes ordered ink for me and charged it to a purchase power account without authorization to use that method - we have only used our billing account. I could not even view this account for a good couple months.
  - They charged taxes on the purchase when we are tax exempt
  - I went through the whole tax exempt process again with them
  - They then "moved" the invoice from purchase power to my account, but since I couldn't see the purchase power account, just had to take their word for it... what they actually did is duplicate it. I now had the same charge on on the purchase power account AND our billing account.
  - I get a paper bill from the purchase power account with a late fee attached
  - I complain about the late fee as it should not have been charged.
  - I pay the invoice for the ink from our billing account (WITH tax) because I want to remain in good standing and I was assured the tax would be credited.
  - They finally actually move the invoice from purchase power to our billing account --- but now I have already paid it...
  - I got a call on April 9, 2025 stating that the credit would be there for both accounts in 5 business days. The 5th day would be April 16th and I have yet to see any thing on this and have received no response from my case when I expressed that I still saw these.
  - The ink was purchased on January 17, 2025
  - I opened case # 38332312 on March 10, 2025 when I received a paper Purchase power invoice - (because, again, I had no visibility to it) and disputed the taxes on it.
  - They "moved" the invoice to our billing account - but moved the taxes too - SO I opened Case # ******** on March 11 disputing the taxes. Nothing has been resolved.
  - I auto paid the invoice # 1027077349 on my billing account (with taxes) on April 6, 2025
  - I opened case # 38539972 when I see a second invoice exactly like the other show up on April 4, 2025.
  - I was called on April 9, 2025 that all would be resolved in 5 business days. Its not.

  

  Business Response

  Date: 04/29/2025

  Hello, 
  
  Thank you for reaching out. 
  Please accept my apologies for the difficulty you've had with this invoice. 
  
  I can confirm all late fees have been waived from account *******************, there is a zero balance on this account. nothing is owed. 
  I was able to find your payment on account ******** which included the incorrectly charged tax totaling $8.07. I arranged for a refund check to be sent for $8.07, the check number is ********, this was sent today (April 29th 2025). 
  
  Thank you 
  
  Laura 

  Customer Answer

  Date: 04/29/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have made several attempts to speak to a HUMAN customer service rep regarding our purchase from Pitney Bowes and cannot get through to a live person. The company allows for no customer service except through a robot. They have locked our postage machine and greatly disrupted our business flow. I have had to supply proof of payment for the last three payemnts we have made (a cleared copy of the front and back of check) in order to have our payments applied to our account. They are now stating we are past due on five invoices WE HAVE NEVER RECEIVED. You have to register on line to work with a ROBOT or if you call the number you provided, your ONLY option is to deal with a ROBOT. If you email them, the response is "you will receive a reply within 48 hours." Worst customer service I have ever received in 33 years of business.

  

  Business Response

  Date: 04/28/2025

  Meter 6190262 was refilled on April 21, 2025.  A payment of $232.62 was applied to the lease
  on April 18, 2025. Case ******** is open for this concern and a voicemail was
  left for ********* and email sent on April 22 and 24.

• Initial Complaint

  Date:03/27/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our organization, ********** *********, was contracted with Pitney Bowes for a postage meter service. Our contract period ended in January and we requested lease termination on 2/3/25. The company has been difficult to deal with because there is no way to get in touch with a person, and they don't respond to support cases. We were able to request and receive the materials for sending back our equipment, which was delivered on 2/27/25, but there has been no acknowledgement of the return. A new invoice was issued on 2/11/25, attempting to bill us for 2/10/25-5/9/25. A second invoice was issued on 2/16/25 for property tax on the equipment we requested to return. A help case was submitted on 3/13/25 asking to void the invoices, which is still awaiting response. We just want our account closed out at this point.

  

  Business Response

  Date: 03/28/2025

  Hello 

  Thank you for reaching out to Pitney Bowes.
  I have reviewed your lease agreement for you.
  Invoice **********
  was for the period Feb 10 2025 - May 09 2025. Termination request came in on
  03rd Feb but wasn't terminated until 17th Feb. I will credit invoice **********
  and honor the date you requested termination.
  
  Invoice **********  is valid, it is for
  estimated property tax, your lease is terminated but was active and the
  equipment in your possession on the lien date 01/01/24. Because Pitney Bowes
  will pay the jurisdiction after the contract is inactive, an estimate for all
  open lien dates, based on historical information, is now being invoiced. There
  will be no future property tax reconciliation. This is the final property tax
  liability.
  
  Thank you 
  Laura

  Customer Answer

  Date: 03/31/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have paid the remaining property tax invoice. Thank you to all parties for timely resolution.
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:03/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last 45+ years we have used Pitney Bowes postage meters for our family business and have always used pre-paid postage. When we re-filled the postage machine in August Pitney Bowes without our consent or request opened a line of credit purchase power account in our business name and used the credit for the postage amount. When we found out later they had already tacked on finance fees and late fees. Once i found out i paid the amount for the postage we had filled along with a finance fee but requested that they waive additional fees and close out the line of credit immediately as they should never open a $16,000.00 line of credit unprompted and without permission. They have refused to close the account and have continued to add on additional fees. I have made repeated attempts to contact them through phone conversations and support tickets on their website. To which they either inform me they they cannot help and forward me to pay by phone machine or close out the support ticket while not allowing me to respond to their reasoning.
  I have decided to pay the fees so they stop accruing but am still unable to close the account to ensure this never happens again and my postage is only filled by credit card as a pre-paid postage as we have always done.
  As a customer of many decades and three generations the borderline criminal conduct and complete lack of customer service by Pitney Bowes has left me no choice but to reconsider this long relationship with their company and their products.
  Pitney Bowes waived a single late fee however for a line of credit that was opened in our name and without permission this was still not enough. Now that I have paid the total balance to prevent further charges I am requesting that Pitney Bowes issues a refund for all charges not including the postage filled and close out this line of credit.

  

  Business Response

  Date: 03/24/2025

  $400 was added for postage on August 20, 2024.  The Purchase Power statement with this charge
  generated on September 20, and payment was due on October 17.
  
  A voicemail was left and email sent on November 18 regarding
  this unpaid balance.
  The $41 late fee was waived on November 22. Payment for the
  postage was not received until December 2.

  
  A case was created to dispute the balance on January 8 and explanation provided that
  the postage payment was received after the due date and one late fee was waived
  and no further fees could be waived. 
  A voicemail was left and email sent on February 19 and March
  21 regarding this unpaid balance.
  
  The Purchase Power statement generates around the 20th of each month and a notice of this statement is emailed to ***************************. 

  Customer Answer

  Date: 03/24/2025

  Complaint: ********
  
  I am rejecting this response because:

  I first became aware of the purchase power account on
  November 18th 2024 through the 1st email that was sent in reference to
  this line of credit and attempted to pay online 5 times but the online system wouldn’t
  put the payment through.
  So I mailed a check
  which was deposited on December 2, 2024. check **** for $405.00 for the $400.00
  in postage and a singular $5.00 fee.

  I had made repeated attempts to call Pitney Bowes to have
  the purchase power account closed and discuss the fees but was never able to
  speak to anyone. Even when trying to call them back reaching a human agent to
  speak to was not possible. And the time they did call me and I was able to
  speak to someone I informed them of the issue and they said they were
  transferring me to someone who could help they transferred me to the automated
  bill payment line and I was unable to get someone on the phone again.

  My issue is that I had never requested that a purchase power
  line of credit be opened, for decades we have always pre-paid for postage with
  the payment method on file. If they had only charged the payment method on file
  when I funded my machine as they should have there would be no issue.

  It is my opinion that since I had never asked for or opened
  a line of credit, Pitney Bowes should have never done so on my behalf.
  I am not contesting the postage itself only the fees that
  were the result of the line of credit.
  As well as the line of credit to be closed out immediately.

  If Pitney Bowes disagrees with my reasonable request
  then I would like to request full documentation of the credit agreement
  and when/how it was activated.
  And any documents signed in conjunction with the opening of
  said credit agreement.

  As opening a line of credit without full disclosure and
  acceptance violates the following laws.

  *** **** *** **** ***** ********* **** *** ********* ******* **********
  ****** ******** *** ***** *** ** *****   *   ******* *** ****** ********* ** ********* *********
  ***** ** ******* *** ****** * *** * ******* ******   *   ******** ****** ***********
  **** ****** ********* *** ****** ******* **********   *   *********** ****** ********* ** *****
  ***** *********** **** ******* ******   *   **************** *************** *********
  ***** ******* **** ****** **** ** ***   *   ***** **** ******** *** **********
  
  **********
  
  *** *********

  

  Business Response

  Date: 03/27/2025

  The
  Purchase Power statement was mailed to ** ******** ** *** *** *** ******** **
  on September 20 and October 20. Paperless billing was turned on November 18 so
  email notices were sent on November 20, December 20, January 20, February 20, and March 20.  The line of credit was opened on our website to
  complete the refill on August 20, but we will waive an additional $82 on the
  account.  This credit should post to the account
  within 3 business days. 

  Customer Answer

  Date: 05/16/2025

  The company still has not closed the line of credit that they have opened in our name and i have not been able to reach them in order for them to do so.

  

  Business Response

  Date: 05/19/2025

  Purchase Power **************** is closed with a credit of $82 at this time.  

• Initial Complaint

  Date:03/19/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free-trial of a postage meter today 2-18-2025. I entered my full shipping address, and set up an online account, and opted for paperless billing. When I received the order confirmation, part of the address was truncated. Also the billing address should be the ** ***. Additionally, I'm not able to log into the online account I set up without an account number... which I'm told can only be found on a bill.. which I'll only be able to access online (CATCH 22.)
  
  I called Pitney Bowes about this, and was repeatedly bounced around from department to department. Noone is able to assist, nor even cancel the order and free trial.
  
  I need Pitney Bowes to either:
  
  A: Get me the account number, and fix the shipping address (missing the State), and add the billing address, right away. OR
  B: Cancel the order, and the free trial, right away.
  
  Their choice.

  

  Business Response

  Date: 03/25/2025

  We apologize for any inconvenience. Please confirm the billing address should be ** *** ****** ********* ** *****. The physical address is *** ********* *** ********* ** *****.  Are you still having issues signing into the Pitney Bowes website.  We see your account is linked to your profile at this time.  

  Customer Answer

  Date: 03/25/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  PitneyBowes worked with me to COMPLETELY resolve ALL of the issues in the complaint.

  My address has been corrected, I now have access to the account,  and I have the actual meter and it's working great!

  Thanks

  
  
  
  Sincerely,
  
  
  
  ****** *********

• Initial Complaint

  Date:03/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pitney Bows leased equipment to our old office assistant without my signature for approval. They allowed her to put our business name under a contract (that I still have never seen) without the owners approval. Now they are saying we owe thousands of dollars for the stamp machine and they will not give us an address to sent it back. This has been going on for over a year now. We get harassed daily over the phone and by mail. Customer Service does not speak any English nor are they helpful and I have been hung up on numerous times. This is a scam and it’s not ethical. This company needs to be reported and put out of business.

  

  Business Response

  Date: 03/20/2025

  Hello, 
  
  Thank you for contact us. 
  I have attached a copy of your contract for reference.
  This lease agreement did have payments made and the equipment was used, which is further acceptance of the contract. 
  Your lease agreement #********** has been terminated with Pitney Bowes and the debt has been passed to a third party collections team. You will need to discuss the debt with that company. 
  
  Thank you 
  Laura