Complaints
This profile includes complaints for Pitney Bowes Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 520 total complaints in the last 3 years.
- 154 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/23/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned an *phone** ****** at my local **** to send back to *** on July 13, 2022 at 10:02am tracking number **********************. They reflect it was picked up by shipping agent on July 15,2022 at 8:45am. The **** rep explained that they have experienced a lot of issues with the agent Newgistics and they are sure they are stealing the devices. The **** rep explained that all issues will have to go through this company but I have called the 800 number all day with no resolve. The tracking number through their tracking is ****************************** and it only reflects the pickup information only. I am being charged by *** for this device and I need answers from Newgistics. They have so many previous complaints online where this issue is happening consistently and they are getting away with theft. I did my part by dropping it off at the **** and I need answers. I don't want any bogus excuses but need this resolved.
Business Response
Date: 09/29/2022
********* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
***** ********
**** **** **
********** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********.
The consumer will need to reach out to
**** Resolutions Department. The
phone number to reach them is ###-###-####. The resolution team will be able to further assist.
Respectfully Yours,
Rebecca,
Client AdvocateInitial Complaint
Date:09/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made a purchase from a company in ***** on August 25, 2022. They shipped the item on August 26, 2022. I was given two tracking numbers. The first tracking # ********************************** and the second tracking # ************************** Everything went fine and the package cleared customs. On September 8, 2022 the package left the PB facility in ********* **. And then left ******* ** on September 10, 2022. And then in ******** ** yesterday, September 12, 2022. The tracking says that it is due to be delivered today by 6 pm. I don't see how that is going to happen since it left ******* last night and there has been no update. Since this is a ground service I can tell you that ******* is a less than 6 hour drive to my location in *** Based on all the complaints I have read, I can guess that my package will not be here anytime soon. Considering how long it is taking to get to my city from ******* I will assume that my package is more than likely heading to another state further away from *** I just want to know where my package is and when I will receive it.Business Response
Date: 09/16/2022
********* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *******
**** * ******* **
*********** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********.
The package was delivered
on September 14, 2022.
Within the tracking
details that were provided it clearly states, “Estimated Delivery – Tuesday,
September 13 by 6:00pm” That date is only an estimate date not an exact
date.
In the future, please
give the package a few extra days to be delivered. There was no issue with the delivery of this
package.
Pitney Bowes considers
this matter resolved.
Respectfully
Yours,Rebecca
Client Advocate, Pitney BowesCustomer Answer
Date: 09/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *******Initial Complaint
Date:09/09/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I sent a return on August 9, 2022 with the tracking number ********** via *** ******* to the shipping address Pitney Bowes **** ******* ******** ***** ** ** ***** ********* ******** - the item was received, signed by CONRAD and was shipped on August 29, 2022 Delivered at 11:56 a.m.
It is about a purchase price refund, which I have not received to date because the seller has not yet received the item. Seller's address would be ********** *** * ***** *** *** ** ******** ***** *** **********
Order number: **************
thank you
regards ******* *****Business Response
Date: 09/20/2022
********* *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
******* *****
******************* **
********* *** **** ***
*** *** * ********
**** ********
* ** ** ******* ** ******** ********* * *********
Our
contacts at the ********* **** facility confirm the parcel was located and was
returned today 9/19 via *** ******************.
Respectfully Yours,
Rebecca Rastall, Client AdvocateInitial Complaint
Date:08/22/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I brought a package to to our local post office on May 2th and it was to be sent to ****. The agent picked up the package and there's been no scans since June 30th 2022. **** also confirmed they never received the unit back.
The post office just recently told me it's out of there hands and to file a complaint against the agent. I was also told by USPS they believe the package was stolen.
It's a very high priced item as well. Someone needs to be responsible for my lost package and to pay for it. It's a hotspot by ******* ********* ****** ***
Tracking
********************** ******************************Business Response
Date: 08/22/2022
****** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** *****
** ***** ***
******** ** *****
*** *** * ********
**** ********
I am in receipt of
consumer complaint # ********. The consumer will need to
contact **** Resolutions Department ***************
Respectfully Yours,
Rebecca R******* Client AdvocateCustomer Answer
Date: 08/22/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
Date:08/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered items from **** * **** ***** which they utilize Pitney Bowes to ship the items. My items have stated departed facility in ************ ** since 03 Aug 2022 and I still have yet to receive the package. It is impossible to contact Pitney Bowes for a resolution as they do not speak to individuals only companies. I attempted to file a complaint on Pitney Bowes website, but I was informed to create an account. I can't create an account because I do not have an account with them as I would NEVER utilize them to ship items for me. It's frustrating because it's $200 worth of stuff and Pitney Bowes has a reputation of NOT delivering packages. Accountility need to be taken.Business Response
Date: 08/19/2022
August 19, 2022
Better Business Bureau of Connecticut
Stewart Henderson, Dispute Resolution
Specialist
29 Berlin Rd.
Cromwell, CT 06416
Taylor Thomas
36491 Yamas Dr Apt 1906
Wildomar, CA 92595
Re:
BBB # ********
Dear Stewart,
I am in receipt of consumer complaint # ********.
To provide a proper
update, we will need the tracking number for the package. Provide within the complaint was tracking
updates, but no tracking number was within the attachments.Respectfully Yours,
Rebecca Rastall, Client AdvocateInitial Complaint
Date:08/12/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their ******* ** distribution center is a disaster. Either through management, process or employee negligence. A simple ****** search quickly confirms my suspicions. All but one review is extremely negative, going into detail about packages getting stuck there for months on end, or lost. I had a package a year ago get stuck there for 4 months, and should of submitted a complaint then. Im submitting a complaint now in the hopes that some one somewhere with the ability to improve the facility sees this.Business Response
Date: 08/22/2022
****** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** *******
**** * ********* **
***** ****** ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********.
Thank you for you feedback.Respectfully Yours,
Rebecca, Client AdvocateInitial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've called to cancel my subscription and keep getting charged for it. Noone will cancel my subscription and delete my account. I'm sick of being charged for a service I do not want and have already told them to cancel my subscription and stop charging me $6 every month for nothing!Business Response
Date: 08/11/2022
*** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
********* *****
**** ***** ******* **
************ ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********
Hello,
thank you for your patience. In regards to contract ******** for SendPro
Mailing Product #: **** subscription request to
cancel. We will have someone review your subscription cancel request and respond
back.
Kind Regards,
Dean H******
Client AdvocateCustomer Answer
Date: 08/15/2022
Complaint: ********
I am rejecting this response because: No one has reached out to confirm that my subscription has been cancelled even though I've tried numerous times to cancel it and I don't want it. My card is not available to be charged anymore but I still want confirmation anyways.
Sincerely,
********* *****Business Response
Date: 08/17/2022
*** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
********* *****
**** ***** ******* **
************ ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********
Hello, thank you for your patience while we resolved your
inquiry. The inquiry is with the correct department at this time with case
********. As you mentioned you have deactivate your card so that alone should
stop the billing. Once completed I will reach out to you.
We apologize for the delay in
getting a resolve.
Kind Regards,
Dean H******
Client AdvocateInitial Complaint
Date:08/11/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My package arrived to their warehouse that is located an hour away from me driving distance. It sat there for 2 days before saying "Departed facility to usps" It has been 2 weeks since then and package has not updated at all. I've tried to reach out to them and only way I found was through phone I called and just got an automated message for tracking info which was no help. I don't understand how they can either lose my package or falsely scan my package saying it's in transit and just sit at the warehouse instead. My next step if I'm unable to get help from BBB will be to drive down there and demand to speak with someone and have them hand me my package from there. Tracking info for this package is **********************************.Business Response
Date: 08/15/2022
*
*** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** ******
***** ******** **
****** ** *****
*** *** * ********
**** ********
I
am in receipt of consumer complaint # ********
Hello Mr. Campos, thank you for your patience while we look
into your inquiry. I see parcel ********************************** was
last scanned in ************ ** on 7/29 with no updates since.
Your parcel was escalated to our
Bloomington facility for further research. Our Facility team advised a sweep of
the warehouse floor was performed in effort to locate the parcel;
unfortunately, the item was unable to be located, and we apologize that there
are no further updates available at this time.
At this time we encourage you to
directly contact your merchant retailer, Alibaba Hangzhou, for further
assistance & resolution with your inquiry. We apologize for the lack of
available updates on your parcel.
Kind Regards,
Dean H******
Client AdvocateInitial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
******** ****** ************, a small business, decided last fall to discontinue using Pitney Bowes for leasing our postage meter and purchasing postage for it. We were told by our local rep when our lease expired, paid the balance on the current quarter, wrote Pitney Bowes that we were discontinuing their service, and mailed the postage meter back to them, returned signed receipt from Pitney Bowes, on December 23, 2021.
Since then, we have received invoices, emails (no reply possible), texts and letters continuing to bill us for services that do not exist, as THEY have the machine and we have not been using Pitney Bowes for postage or their meter since December, 2021. They RARELY answer the phone or return our calls after leaving a message; we have tried seven different numbers, and we have been hung up on when we ask to speak to a customer service representative's supervisor. Our local rep says it is out of his hands. In July, one person at Pitney Bowes finally said it was resolved and we would not receive any more harassing emails, but we have received two more, threatening to send us to colllections! My credit has gone down 32 points now.Business Response
Date: 08/09/2022
*** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
****** ********
*** * ******* **** ***** *
************* ** *****
*** *** * ********
**** ********
* ** ** ******* ** ******** ********* * ********
Hello,
thank you for your patience. We
sincerely apologize for any inconvenience this has caused. Please note case ********
with us at Pitney Bowes being escalated on your behalf for Contract #: **********. I see this was approved today to be terminated/cancelled. This should be
resolved by weeks end.
Kind Regards,
Dean H******
Client AdvocateTell us why here...Initial Complaint
Date:08/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Acct. #********** - ** ********* * ***** *** - Our postage meter stopped communicating with our Wi-Fi in mid-December, leaving it completely unusable. We tried reaching out to Pitney Bowes numerous times and finally reached the right person in Technical Support who was willing to try to help us. He worked with us trying to get the meter to reconnect to our Wi-Fi. He sent us a new Smart Link device to try, which was still unsuccessful. At that point we contacted Pitney Bowes and asked if we could please just return the meter because it no longer works for us. They asked us if we had our IT department try to help us, but we are a small family business in a home office, we do not have an IT department. They then told us that we were locked into a lease and could not terminate it. They then came back to us with a quote for over $1,200.00 to terminate the lease when we would pay about $800.00 to keep the machine for the remainder of the lease period. Our argument is why should we keep and pay for a machine that does not work? The customer service at Pitney Bowes has not been easy to work with. You never get to speak with the same person twice, and even when they promise you a call back, you do not get a call. Can you please help us to get any and all charges completely removed from our records?Business Response
Date: 08/08/2022
****** ** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** *********
*** ****** ***
******* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********.
Pitney Bowes had terminated the lease
agreement. The client will need to work
with collections regarding the lease obligation.
We can see there was a service call placed but
are showing no additional communication from the client regarding service
issues. When a client is having issues with
equipment, we offer phone assistance and will also replace the equipment if
need be.
There was a signed lease agreement by the
client. If the client was looking to
terminate the lease agreement, a settlement for lease agreement would need to
be paid to fulfill the lease obligation.
Respectfully Yours,
Rebecca, Client AdvocateCustomer Answer
Date: 08/08/2022
Complaint: ********
I am rejecting this response because as you can see by the above attachments, there were numerous emails. I was only able to attach 4 out of 7 screens worth of correspondence. There were also numerous phone calls and communication through the Pitney Bowes portal. We tried numerous times to correct the connection issue to no avail and at that time requested to terminate our lease. When they said that we would need to pay, that is when we started fighting them. Why should we pay for a machine that we can not use????
Sincerely,
**** *********Business Response
Date: 08/15/2022
****** *** ****
****** ******** ****** ** ***********
******* ********** ******* ********** **********
** ****** ***
********* ** *****
**** *********
*** ****** ***
******* ** *****
*** *** * ********
**** ********
I am in receipt of consumer complaint # ********, rebuttal. The client will need to work with 3rd party collections on a resolution. The
client signed a lease agreement; hence a settlement would be owed to fulfil the
lease obligation.
Per the case ******** provided within the
screen shots, it reflects within our system we sent a Smart link device. It is also noted via email per the client it
was okay to go ahead and close the case.
Pitney Bowes considers this matter resolved.
Respectfully Yours,
Rebecca Rastall, Client Advocate
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.