Business Profile

New Car Dealers

Bruce Bennett Nissan

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Complaints

This profile includes complaints for Bruce Bennett Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

21 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/09/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought ram 1500 on 5/31/2025 as of 6/6/2025 it is still not registered and the salesman and sales manager will not respond to us or call us back. What did we pay a $999 documents fee for if you guys can’t do your job? On top of all the lies the sales manager has been telling me and my husband, what are we supposed to do with a truck we can’t legally drive after tomorrow?
Business Response
Date: 06/09/2025
We informed client prior to purchasing vehicle that **** does not recognize temp plates and we would have to send out *** paperwork to **** to complete registration, We do so through Its easy dealer *** services. We immediately sent out paperwork the next day and even paid expedited shipping to and for return envelope when its completed. the customer is now harrassing salesman and dealer with online reviews when we told the as Thursday and then again on Friday that the paperwork is out and we are just waiting for it to return with they have given us an estimate of tomorrow Tuesday 6/9/25
Customer Answer
Date: 06/09/2025

Complaint: ********

I am rejecting this response because:Per my correspondence with Angel, just to reiterate that my issue is with the things that were lied about. Adding 5 nuts to the parking brake cable isn’t adjusting it like we were told, it’s rigging it to work just long enough for the ink to dry on the paperwork. Additionally when we test drove the truck on 5/27 and I found the paperwork with sensitive information from the previous owner and brought it up to Brad along with the amount of caked on dirt and grime that was on the steering wheel, door buttons and the center knob’s I was told the truck “isn’t detailed every day it’s on the lot and that it’ll be redone before we left with the truck” there’s no way it was as the truck’s interior is still disgusting.

Sincerely,

******** ***** *******
Business Response
Date: 06/12/2025
Just as an update, the clients registration has been completed and sent to them priority overnight. So it was completed in a total of 9 business days from the date they picked up the truck on 5/31. which of course included a couple of days that it took to mail there and back .
Customer Answer
Date: 06/16/2025

Complaint: ********
Omg the registration dispute is secondary to all the other issues I’ve had with Bruce Bennett. Can someone address the parking brake that certainly was not “adjusted”? Or the absolute filth in the truck that looks like the “detailers” had wiped down with cooking oil instead of cleaning, the only thing this dealership did right was filling the chipped windshield.

I am rejecting this response because:

Sincerely,

******** ***** *******
Business Response
Date: 06/17/2025
Adjusting the parking brake was to address your concern at text drive and fix it before you took delivery, That is a repair.
as far as the detail, you looked at and re test drove the truck before doing paperwork. Had we been informed of an issue with cleanliness of truck we could have addressed then before you ever left. Although it is a pre owned vehicle and of course never going to look brand new, we would be happy to offer you a free detail anytime you feel like bringing it down?
Initial Complaint
Date:03/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a 2017 ******* ****** in January 2024. Sat with finance manager Casey B**** who said we did not need to buy the extended warranty because the car came with a 10 year/100,000 mile warranty and it would mess up our financing if we did. And we also had a 60 day warranty through them. Fast forward to February 2025 the car went in for service amd was told it needs a new transmission. After ******* ******* having the car in possession for roughly 10 days we were told the 10 year/100,000 mile warranty is voided when you purchase the car 2nd hand. And that 2nd owners only get a 5 year/60,000 mile warranty. Which we never got because the car was already 6 years old. I contacted Bruce Bennett to see if they would rectify the problem since we were given wrong information. The general manager refused to take my calls or come to the showroom when I went there and had an assistant manager named Sarah call me. She chuckled and said it's not their problem and we will have to take it up with *******. I feel Bruce Bennett should be held liable. Their finance person gave incorrect information causing us to have to go out and purchase another car during a time when we didn't have the finances to do so.i would like financial compensation and an apology from the company.
Business Response
Date: 03/18/2025
Hello we looked back at our records and audited the deal and we have signed docs that the customer declined to purchase an extended service contract from Casey B****. We do not believe that Casey would tell customers not to buy Extended service contracts because Finance managers get paid a percentage from Extended service contracts. As far as the 10 year or 100,000 mile warranty on the vehicle, it is only offered for the first owner of a car. The customer was the third owner. Please let me know if you have any more questions. Thank you
Initial Complaint
Date:12/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/16/2023 we purchased a 2017 ****** ***** from Bruce Bennett Nissan of ******* with an extended warranty. We subsequently sold the vehicle in May of 2024. Bruce Bennett Nissan was contacted to cancel the extended warranty and receive the remining value as a refund. Contacting the dealership is the proper channel to do such as warranty companies deal with the dealerships for sales and cancellations. My daughter spoke to Aaron, our original finance manager that sold us the warrantly and completed paperwork. We weretold that refund would be mailed within 6-8 weeks. It did not arrive. After several calls and then direct texts to Aaron we found it was not processed and Aaron no longer works for Bruce Bennett Nissan. After again making numerous phone calls and being transferred to different parties that had nothing to do with warantees, my daughter spoke with Sara S***** on October 15th and subsequently had a folow up call from Gabe a couple of days later to discuss the issue. She was told the cancellation would be submitted and requested to be expedited. After still not receiving the refund she attempted to try and contact again this month and no calls have been returned. It has now been 7 months since the car was sold. Refund should be based on that sale date.
Business Response
Date: 12/11/2024
Hello we spoke to the customer and we cancelled the *** and mailed a check out to her 12//11. Everything should be resolved now.
Thank you
Customer Answer
Date: 12/11/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Vehicle issues. Motor blew on my 2023 Nissan ***** in May 2024 with no warning. Motor was completely shot, vehicle had to be towed by Nissan Roadside Assistance. Bruce Bennett Nissan had my vehicle for over a month. I needed an entirely new motor. I am now having more vehicle issues which is making me nervous for my safety. The vehicle has been a headache since day one. I am looking to have this vehicle condemned under the Lemon Law. Also, it was confirmed (by an outside party) that I was mislead and taken advantage of in my lease. I am looking to get out of this vehicle completely for peace of mind.
Business Response
Date: 10/16/2024
Hello My name is Abe A***r and I am the New General Manager of the dealership. I would love to talk to the customer to see if I can resolve the issue. At the customers convenience I can be reached directly at ###-###-#### or *********************. Thank you
Initial Complaint
Date:09/09/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/15/24 I went to Bruce Bennett Nissan to look at new leases, the lease on my ****** was to end 6/20/24. The salesman was Sotir I***** & after he discussed with the manager, I was offered a Sentra lease with the agreement that I would trade in the ****** & Bruce Bennett would cover the excess mileage & last month's payment on the Altima. I asked Sotir what I should do about the last payment (May) since it was due to be withdrawn via autopay in the next day or two & he said to just call them to stop it. I called Nissan the following day & was informed the lease would remain open until Bruce Bennett closed it, and after they paid the last month to Nissan, Nissan would then reimburse me. I called Bruce Bennett multiple times over the next month to ask about closing out my lease & could only leave messages. When I received a tow alarm on 6/24 I knew the lease was finally closed & the car returned to Nissan. To my surprise on 7/2 I received a bill from Nissan including $508.09 for excess mileage with tax, and no reimbursement of the last month payment of $331. I called Bruce Bennett & s/w Sotir 7/12 who told me to fax the bill to them. From that time until 8/7 I called multiple times, emailed Sotir, requested to s/w the manager, etc. Not only did the bill not get reconciled, I was only able to s/w receptionists & no one ever had the decency to call back. I s/w T*** ******* *** clerk 7/25 who was not in a position to help but who apologized saying it's unacceptable & the manager at the time I traded in the ****** (she told me it was Michael B****** was no longer there & they didn't see his agreement to cover excess mileage & last month payment. How is that my problem? Tina emailed me & the regional manager yet to this day I've never heard back from anyone. I am owed $839.09 from Bruce Bennett as agreed upon on 5/15/24 & expect them to honor their agreement. I had to finally pay the Nissan bill to avoid being sent to collections & affecting my credit.
Business Response
Date: 09/24/2024
We have contacted the customer and let her know that we have cut a check for the amount of $839.09 and put it in the mail as of today 09/24/2024. Please let us know if we can be of any further assistance. Thank you
Customer Answer
Date: 10/02/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:09/06/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a car ftom Bruce Bennett Nissan in ****** ** on March 2021. A year ago I moved to ** and Dec 20, 2023 I applied to register my car in **. ** *** demands a copy of the auto title. This was requested from ******* *** ****. In Jan 2024 Capital One told me they do not have the title and I needed to contact ** *** to obtain the title. ** *** told me that **** ********* is the lien holder on the title which is an error. I've made over 40 phone calls this year to Bruce Bennett to correct their mistake on the title. After 8 months they still have not corrected their error and continue to provide me with excuses. My registration expired Feb 1, 2024. I cannot renew it because I no longer reside in ** and I cannot register in ** where I do live due to error by Bruce Bennett who has not corrected their error.
Business Response
Date: 09/11/2024
Hello I sent an email to our titling department and I am awaiting answers on this. I will update as soon as I can
Customer Answer
Date: 09/11/2024

Complaint: ********

I am rejecting this response because: this is the repeated response the dealership has been giving me and the bank who is actually the lien holder since December 20, 2023. Does it take 9 months to correct the mistake they made on rhe title? This is not an answer it's an excuse.

Sincerely,

******* *****
Business Response
Date: 09/11/2024
I just received an email from Cecilia the title clerk and she said everything is all set and the issue was taken care of and she has been in contact with the customer
Initial Complaint
Date:07/18/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was looking to have the dealership purchase my truck from me because my wife and I no longer use it and it has low miles. They tricked me into signing documents to purchase a new truck when i didn't want one. i didnt know i was signing a purchase contract i thought i was just getting money for my older truck and i was signing for the amount they were paying me. after i signed they told me too bad now i have a new truck and i should be okay. But i cannot afford a new truck i am 84 years old and retired with cancer.
Business Response
Date: 07/23/2024
On May 11th 2024 Mr. ****** ********* drove in to our dealership with his 2017 ****** ******** looking to trade in for a new truck. He took the new 2024 ****** ******** for a test drive and liked it. We appraised his truck for the amount of $16000 dollars. Mr. ******'s goal was to have a payment under $300 a month so in order to do that he needed another $15000 cash down on top of his trade equity. He agreed to the deal and signed the paperwork and put a $5000 deposit on his card until he goes to the bank to get us a check for the remaining $10000. On may 13th 2024 Mr. ****** came back to the dealership with a check from ***** ******* **** for the amount of $10000 to pay for the remainder of his down payment. On that day (may 13th) we found out that Mr. ******'s wife had her name on the title for the 2017 ****** ********(the trade in) and she needed to be here to sign off on the trade, Mr. ****** left and came back with his wife to sign off on the trade. Mrs. ********* came in and gave us a copy of her Drivers license and signed a gift letter to Mr. ****** to release the trade to us. Therefor Mr. ****** was never forced to sign anything and was happy all 3 times he was there. Everything was done correctly on our end and we have all the supporting documents that you would need. They only thing I would offer is to buy back the 2024 ****** ******** at a reasonable market value. Thank you
Initial Complaint
Date:04/30/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought a vehicle on 03/12/24 , car (******* *******) was returned to dealership a week after for malfunctions on AC, vehicle has been on a repair shop and still haven’t got my vehicle back. Also, car has no tittle and was financed with a bank (lost tittle seems to be) resulting on not being able to register car on my name since purchase. ** state needs a car to be inspected in order to drive it. I contacted the dealership several time and haven’t heard anything back regarding all issues. As per today’s date, I’m still waiting for response and nothing is happening.
Business Response
Date: 05/13/2024
Hello,
We have spoken to the customer multiple times and working on a resolution for him. The customer has a vehicle to drive at our cost until the A/C is fixed under manufactures warranty at a local ******* dealership. Please feel free to call me for any more information.

Thank you
Abe A****
###-###-####
General Manager

Customer Answer
Date: 05/15/2024

Complaint: ********

I am rejecting this response because:
I have spoken with sales manager (Michael) from dealership and a response from him regarding on waiting to fix my vehicle and also, a “great deal” proposed by him. My current loan it’s for 72 months with monthly payments of $480. While I’m currently making monthly payments (2 since purchase of vehicle). I would like to get my vehicle back at least registered to my name since there’s a title registration problems and also wanting to get my personal stuffs that are still inside the vehicle, situation/comunnication doesn’t seems to improve at all. Awaiting for the general manager to at least contact me to help solving this issue. I also appreciate the loaner car but I didn’t not buy a personal vehicle to be driving a borrowed car.

Sincerely,

**** * *********
Business Response
Date: 05/17/2024
Hello we spoke to Mr. **** ********* and worked everything out he should be happy going forward
Customer Answer
Date: 05/22/2024

Complaint: ********

I am rejecting this response because:
A deal was offered by the dealership to be accomplished on 05/20/2024 . As per today 05/22, I’m still waiting for the dealership to honor their proposal. Hopefully they’ll realize, it has been 2 month with 2 days without driving the vehicle I purchased on their business.

Sincerely,

**** * *********
Business Response
Date: 05/23/2024
We rectified the situation and despite Mr. **** having a free loaner car to drive we gave him a check for 2 months worth of payments due to the A/C not working properly. The A/C was fixed by the ******* dealership under warranty. Thank you

Customer Answer
Date: 05/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

**** * *********
Initial Complaint
Date:03/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Earlier this month I went to Bruce Bennett Nissan in ******* *** I ended up purchasing a 2021 ********* ********. The car needed a new windshield and there were some deep scratches on the roof of the car. The dealership said the would install a new windshield and would paint the scratches. My father was with me and told them he wanted a professional job done so there would be no evidence of the scratches. I paid for the car and left it there. About four or five days later they called and told me the car was ready. When I got home I was shocked to see that most of the scratches were still there. Two of the largest scratches looked like they tried to cover up with a paint pen or something. It was far from a professional job and looked like it was done by a child. When I called to express my dissatisfaction I was told they don’t spray paint there . They offered to mail me a paint pen. This is not what we had agreed upon.
Customer Answer
Date: 03/26/2024
I have received a phone call from Bruce Bennett Nissan ** ******** I had faxed them a copy of an estimate to have the car fixed. The estimate was for $1444.33. They told me they were putting a check in the mail for that amount and then I could have the car fixed at a location of my choice.
Business Response
Date: 03/27/2024
Good Afternoon,

We spoke to the customer listed above and we are taking care of the scratched on the vehicle.

Thank you
Initial Complaint
Date:02/14/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
THE most unprofessional and predatory experience l've ever had at a dealership. I had an appointment to purchase a car. The car was sold before I even got there, yet my sales person wouldn't stop claiming that they "always call clients if they sell a car before their appointment," I was not contacted. I reluctantly looked at another car they suggested, and I wish I had walked out after I found out my original car had been sold.
I cannot even list the amount of red flags I should have walked away from. My sales person not being able to properly use the system she worked on, not being able to spell basic words, asking me and my fiance to send our paystubs to her PERSONAL ***** account??

I cannot even list the amount of red flags I should have walked away from. My sales person not being able to properly use the system she worked on, not being able to spell basic words, asking me and my fiance to send our paystubs to her PERSONAL ***** account??
I was already reluctant to look at another car, but figured I would see what the numbers looked like.
It took three hours. I understand "credit problems" as my salesperson kept calling my credit, which I feel is highly disrespectful. But at a certain point I asked to stop and leave, and I was met with an employee who got so mad at this request he ripped up my approval and followed me and my fiance out the door. He wasn't even the last person to follow me back out the door!
I understand slow sales, I understand the economy we are in, but it is no excuse to try and intimidate customers into buying a car. This entire experience was so strange and unprofessional.
Business Response
Date: 02/14/2024
Hello I'm sorry you had a bad experience. Please feel free to reach out to me so I can fix things for you.
Abe A****
General Manager
*********************

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Bruce Bennett Nissan is NOT a BBB Accredited Business.