Complaints

This profile includes complaints for Bruce Bennett Nissan's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Bruce Bennett Nissan

  978 Danbury Rd Wilton, CT 06897-4808

• 

  Bruce Bennett Nissan

  13 Sugar Hollow Road Danbury, CT 06810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2023, our Nissan ****** occasionally wouldn't turn over, it was 1997, and it had less than 90 K miles We had put in a new battery a few months earlier, and they told us there would be a $200 diagnosis fee. They informed us the battery was shot because of the starter, and charged us $948 for a new battery and starter. Well, now it's Feb 2, several months later and the same problem happens. Another $200 diagnostic fee and the battery is shot again and the alternator and the belt are the cause. ( & less than 1000 miles later). The new bill is over I K. I didn't expect the same issue to occur so soon. Granted it is an old car but we've maintained it well considering we put around 3000 miles a year on it. We decided not to repair the car and they want to charge us $200, we should not be charged that $200 fee again because the battery is not even 6 months old. It should be a draw. They refuse. I should have checked the reviews on ****** and BBB before dealing with them. We shouldn't have to pay this new $200 diagnostic fee.

  Customer Answer

  Date: 02/05/2024

  The dealership contacted me and they wanted to make things right and acted very professional on the phone. I was surprised how quickly they responded and how they are trying to remedy the situation. They seem very sincere, because of this I believe they do wish to make their customers happy and truly deserve a look see if interested in a car.

  Customer Answer

  Date: 02/05/2024

  The dealership contacted me and they wanted to make things right and acted very professional on the phone. I was surprised how quickly they responded and how they are trying to remedy the situation. They seem very sincere, because of this I believe they do wish to make their customers happy and truly deserve a look see if interested in a car.

  Customer Answer

  Date: 02/05/2024

  The dealership contacted me and they wanted to make things right and acted very professional on the phone. I was surprised how quickly they responded and how they are trying to remedy the situation. They seem very sincere, because of this I believe they do wish to make their customers happy and truly deserve a look see if interested in a car.

  Business Response

  Date: 02/05/2024

  Hello we spoke to the customer and worked it out.  customer is happy now.  Thank you

  Business Response

  Date: 02/05/2024

  Hello we spoke to the customer and worked it out.  customer is happy now.  Thank you

  Business Response

  Date: 02/05/2024

  Hello we spoke to the customer and worked it out.  customer is happy now.  Thank you

• Initial Complaint

  Date:11/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a car August 4, 2023, and after initially lying and saying that the car had not been in an accident, it was clear that the front bumper had been damaged, so it was agreed in writing and on recordings to replace the front bumper and touch up any damaged paint on the rest of the vehicle. Despite calling for weeks and weeks, it has been 90 days and no one will return my calls or make an appointment. Not only is this straight up fraud, I am concerned about my family’s safety, since the bumper is not in good shape.

  Business Response

  Date: 11/02/2023

  We are very sorry it has taken so long to make arrangements for this work to be completed, we have scheduled this repair for the week of 11/6/23 and provided a loaner for the duration of the repair.

   

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to this dealership for a diagnostic to confirm bad compressor that was making my engine shake and engine light come on , my replacement parts was an aftermarket part replaced twice which caused my car to be there 2 months which caused my car to sit which now caused further issues I reached out to the dealership manager Pete
  And his response was inappropriate and unprofessional especially since I purchased the car from
  This dealership. I want my vehicle serviced and treated as a customer that spent a lot of money.

  Business Response

  Date: 11/06/2023

  The repair in question was completed by the dealership, from my understanding the issue is that ****** ***** is not happy that her extended warranty requires remanufactured parts to be used instead of brand new replacement parts. This complaint is for the warranty company and not a policy of Bruce Bennett Nissan. ****** needs to contact ***** in order to express her disagreement with their policy. 

  Customer Answer

  Date: 11/06/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  my vehicle was taken to this dealership to replace a ac compressor and was advised a diagnosis was done which would determine the issues and any other issues, when I picked my car up and turned the key I immediately heard the same noise and experienced the same shaking of my engine which should have been able for the service area to experience after installation I left the car at dealership for a few

  more days and went to pick it up and experience the exact issue once again that’s when a mechanic went on a test drive and did indeed determine there was a noise from the engine and tremorimg I was advised to leave the vehicle once again which I did and was told the part was defected the first time what was the issue the second time? If you pay for a warranty and required to have it services at a certified dealership what kind of parts are being put on? My car sat there while the dealership and warranty and ****** **** could determine nexts steps meanwhile after 2 months I picked my vehicle up and same week my car wouldn’t start, if a true diagnosis was done any issues would have been picked up at that point I contacted the dealership and made them aware I was stranded had to obtain a jump spoke to Pat the service manager who was extremely rude and inconsiderate, if that had been him and his car would he be ok with it? I want my car repaired and any issues resolved and replaced and I purchased my car from this dealership with going back and forth on this issue at 50,000 miles seems like this issue should be resolved immediately within the dealership and I expect the same cutaneous attention when they convince to buy this car  

  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 11/07/2023

  Client was asked to come pick up vehicle and bring back Rental, refused until she went around and around with ****** ****.

  Nissan deemed her vehicle fixed and also went to bat to replace component multiple times as a courtesy.

  When finally picking up vehicle after many calls by service advisor it was brought back filthy and low on fuel

  Called to say that she was having a problem once again with vehicle , was told she can have vehicle brought in to be looked at ,but Rental will be on her expense and can file for reimbursement through her extended warranty

  which only covers Rental if item is covered and completed in reasonable time. Refused to do that and never brought vehicle in to have checked for another concern.

  Instead decided to HANG Up phone and say she will call her Lawyer, at which point there was a DIAL  tone........We gave her the courtesy of looking at her vehicle but refused to bring in due to RENTAL policy.

  Extended warranty only covers a limited amount of rental days, this was excessive see attached texts with date stamps.

   

• Initial Complaint

  Date:08/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just walked out of the Bruce Bennett dealership after being a loyal customer for 16 years. They told me that the dealership ripped me off for $25k and that happened from previous staff that was fired 6 months ago and there was nothing they can do. What a racket and I will be getting my lawyer involved. The representative told me I would be better off driving the car into the lake or making it disappear. Stay away!

  Business Response

  Date: 09/05/2023

  General manager Jonathan reached out to ***** ****** and is working closely with him to get him out of his lease. 

• Initial Complaint

  Date:08/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bruce Bennet Nissan advertised a 2023 Nissan ***** ** with 1561 miles for $27,000. This was on *** ***** and other car search sites along with their own website. I called on July 24 to make sure the car was still available, as we were traveling from **** ******, about an hour and a half away. We were told it was, and then upon arrival, that the car had just been sold 15 minutes before we got there. Hwvr, I just spoke to a phone agent at Bruce Bennet who confirmed that the car is actually still available and has been there since March. I have seen the vehicle still posted on multiple car search sites, but the price has now increased to $29,495, and I got an email today saying it was lowered to $29,458. It is the same vehicle with 1561 miles!! They flat out lied to my daughter and I, after driving all the way up there for the vehicle that it had "just been sold", and now continue to advertise it, but at a higher price. So, we are not sure if the vehicle actually exists, or it is a scam to get people to come into the dealership. Either way, this is a very disreputable way to run a business and I will be sure to let anyone I know to never deal with them.

  Business Response

  Date: 08/24/2023

  We are terribly sorry if any incorrect information was posted we have several ** ****** all with similar miles and years, we would be glad to help or assist in the purchase a of a pre owned or new vehicle. Please feel free to reach out to our General Manager Jonathan C******* at ###-###-####

• Initial Complaint

  Date:02/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership pulled our credit 7 times to apply for a loan, my co signor had a credit score of 780 and the outrageous number of hard inquires dropped the score by 40 points.

• Initial Complaint

  Date:12/14/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  brought a preowned car from Jason a salesman at Bruce Bennett in ****** ** . I left and traded my old ****** *** which I purposed there also with them . I traded my care IN February 2020. Now here it is December 2022 and I'm getting sued fora REPO. I traded. the car when I got my new one . I called and spoke to many people in the company and was told that I could get a letter stating when I did the trade . The keys were giving to Jason the sales guy. I can Not get anyone including mangers and General managers to contact regarding this . I feel like th stole from me and now can come to terms on with the can do to make this right . I will if I have to file a lawsuit against them.i am now being sued for the car I bring plenty of business to that company for many any years .. please consider

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Madam:
  
  I purchased a Nissan ****** on September 11, 2021 in the amount of $25,472.17. Prior to the commencement of said purchase, I contacted ******** Insurance but because this was my first purchase of a vehicle I had no prior record of driving so ******** referred me to *********. ******** referred me to a dissolving subsidiary they owned, which I did not have knowledge of at the time.
  
  I purchased ********* on the computer but can not recall if there was an option for collision and thought liability was the same as physical damage coverage.
  
  Bruce Bennett Nissan sold me a 2021 Nissan ****** which the Retail Finance Contract requires to have physical damage insurance covering loss of said vehicle; On top of which Brace Bennett Nissan knowingly sold meGAP insurance which requires collision and comprehensive insurance on the Nissan ****** for term of loan. The GAP addendum states it amends all contracts and is between customer/borrower and seller/creditor.
  
  I was sold the GAP insurance on the premise if something were to the car GAP insurance will cover the vehicle.
  
  I had a collision on June 23rd 2022 and have been given nothing but dismissiveness, and refusal to provide requested documents from Bruce Bennett Nissan to provide GAP Insurance, (Bill of Sale, dealer invoice/Bookout sheet, and aftermarket warranty contracts.
  
  Originally the salesman and Bruce Bennett Nissan tried to gouge the purchase price by $2,000 on my vehicle and the person I was with on September 11, 2021 was buying a Nissan ***** and tried to gouge him by $2,000. When I addressed the price gouge the manager’s response was: ‘I have to feed my family’.
  
  I have a witness that was with me during all of this. ******* *** Auto Finance is lender.
  
  If I was informed, required coverage is collision and comprehensive insurance, it would have been one quick phone call to add required coverage.
  
  Kindly, contact me at ###-###-####.

  Customer Answer

  Date: 08/22/2022

  ***** *** *** ********************
  ***** ********* ****** *** **** **** **
  *** ********** ***********************
  ******** ***** * ********
  
   
  
  **** *** **********
  
   

  As Per the Finance Contract, Bruce Bennett Nissan, states if I did not have physical damage insurance Bruce Bennett Nissan, (also known as we), will purchase said insurance that at least covers their, Bruce Bennett, interest or both parties, (Bruce Bennett Nissan and my******** *****), interest in the 2021 Nisssan ******, VIN# *****************.

   

  As per the contractual agreement between Seller, Bruce Bennett Nissan, and Buyer, ******* *****. I would like to use this section in which Bruce Bennett Nissan is going to recover from the physical damage insurance Bruce Bennett purchased and was required to purchase.

   

  In exchange for Bruce Bennett Nissan collecting physical damage insurance on a vehicle I have ownership to, I would be willing to transfer The current ******* *** Auto Finance Loan on a different leftover 2021 or 2022 ******, Nissan. As Bruce Bennett Nissan’s out of pocket purchase between the physical damage insurance required and purchased per Bruce Bennett Nissan’s Finance Agreement and Gap Insurance, Bruce Bennett Nissan is covered. 

   

  As well as, It is a possibility that the Nissan ****** stated herein was sold above the 20% markup per Connecticut State Statues. Transfer of title on another leftover 2021 or 2022 Nissan ****** on what is left on my loan will still turn over a commission to Bruce Bennett Nissan.

   

  1. The required insurance they, Bruce Bennett, legally agreed to purchase will wipe out Bruce Bennett’s “loss”;

   

  2. Transferring ownership on a leftover 2021 or 2022 ****** Nissan of equal value on Bruce Bennett’s lot would equal what has to be paid to ******* *** Auto Finance;

   

  3. Bruce Bennett would be making an additional commission on top of compensation for a totaled vehicle they do not have ownership to;

   

  4. The Insurance payout on physical damage insurance Bruce Bennett Nissan was contractually required to purchase is required to be given to ******* *** Auto Finance. Anything other would be insurance fraud.

   

  Sincerely,

   

   

  ******* *****