Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Culligan for info re my hard well water. Salesperson-Mike came to my home. My husband and I live in a colonial house with a mother-in law attached cottage that an older lady and a grown daughter live in. Mike said we needed this system. He didn't explain anything or show us options just wrote up the bill for the saltwater filtration system and said it would be installed right away. I told Mike that my husband is 81 with a bad back and I am 78 recuperating from 4th stage cancer that caused my backbone to collapse. I lost 6 and 1/2 inches of height and now have a back full of metal rods. Mike said no problem. For $330 more they would deliver the salt. So I paid for that. They installed the system. Right away we realized there was something wrong. There was no difference in my water except it was worse. The big problem was the white crusty residue that was all over my water fixtures. It got crustier. I could scrub it and while wet it looked OK but when it dried it came right back. I called and called Culligan about the problem. They sent different people time after time to "fix" the problem but they all said "You have to keep salt in it". No one listened to us. One man came, "the company mechanic", looked at the tanks and asked why we had a commercial system. I didn't know it was a commercial system. Bottom line, I have written letters to Mr. OHara,' manager of the Windsor office and Mr. Scott C******, CEO of Culligan International, asking to have this system that has not worked from day 1 removed and my money returned and have gotten nowhere. Mr. O***** claims the system is not commercial but I saw it on their website, and it was twice the price of any other system they had. Now it has been taken off the site. I feel as if I have been used because I'm old and easy prey and maybe I am but I thought Culligan was a reliable company and I guess it is not. Can you help me with this?

  Business Response

  Date: 04/15/2025

  The Consumer purchased a HE (High Efficiency) water softener with a 1" valve and an in-line sediment filter in October 2023.    We explained that the unit they purchased is definitely NOT COMMERCIAL equipment.  Our residential product line are the select and high efficiency units.   Our Commercial units are the CSM and CTM line ups and HE 1.5" units.   Our residential units have valve sizes 1.25" or smaller.   Commerical equipment is a 1.5" valve or larger.    Our sales Rep correctly sized the system and sold them a 14" Diameter tank (available in in our home owned product line) due the extreme level of hardness in the water.   Most systems are 10' or 12" but the consumer has 85 grains per gallon (1,453 ppm) of hardness.  10 grains per gallon is considered extremely hard water and we rarely see this much hardness in customer's water.   This consumer has extreme water issues.   The consumer purchased the system and the scheduled the installation for several days later, so we believe she had time (more than 3 days) to review the transaction and cancel the order.    In September of 2024, the consumer sent Culligan a letter and actually offered to have us remove the equipment and only refund $3,512 and she said Culligan can keep the $3,000.    We declined this offer because we do not believe that would have been right for the consumer or Culligan.   

  The consumer is enrolled on our Privilege maintenance program.  All service and salt are included in the program.    We are more than willing to send a technician to review the equipment and make any adjustments as needed.   Based on the extreme problem with the raw water, the treated water will never be perfectly soft.     On average it will reduce hardness by approximately 90-95%.   The consumer can contact us at their convenience and our customer service Representative will schedule a service call when the consumer is available.     Again, the salt and service will be no additional charge.    

   

• Initial Complaint

  Date:03/17/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a signed contract with the company for them to provide service and maintenance on a water softener system purchased from them. This contract includes a yearly maintenance on the unit and approximately quarterly delivery of salt pellets in 40lb bags. They have not provided the yearly maintenance and have not delivered any salt. I have had to go and purchase my own salt to keep the system running. For over a year now I have been trying to get a hold of the company because they are not delivering salt or providing the maintenance. It is impossible to get anyone on the phone. I have phone records that show the in numerous amount of phone calls made. When I have gotten someone on the phone they make false promises of salt delivery, false promises of a manager call back, false promises of reimbursement for self purchased salt and false promises of credits to the account. None of those things have happened. I requested by phone and email numerous times for them to cancel my contract and to stop the monthly automatic billing to my credit card. They continue to bill me. My credit card company was unsuccessful in helping me with this. I had to ho ahead and cancel that card number to stop the billing.
  I notified them in writing to cancel the contract and billing however they continue to send me “past due”’bills.
  If you look on social media you will see innumerable customers with the very same complaint. I also spoke with someone in the Danbury office as their address is also listed on the bill - they told me they would contact corporate. I have heard nothing from anyone but continue to receive “past due”’bills, have never received any reimbursement for all of the salt I purchased nor have I received any maintenance on my unit.
  I should be reimbursed fully for the whole year of charges - no service of any kind was provided.
  At this point I want them to stop sending me bills and to clear my account.
  Absolutely horrendous company.
  Thank you for any assistance.

  Customer Answer

  Date: 03/22/2025

  Last correspondence in December 

  Business Response

  Date: 04/15/2025

  Our office manager spoke with this consumer on 4/11/25.  Below are her comments:    

   

  I sent her an e-mail explaining that there was a CC dispute on the account which was causing a statement to still be sent to the customer. I will clear that now and going forward, they should not receive any future statements from us. I apologized for the inconvenience and advised her to reach out to me directly if she does happen to receive anything from us in the future. 

   

  We believe this issue has been resolved.   

   

  Customer Answer

  Date: 04/16/2025

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ********* *********

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Culligan Water came out to service our reverse osmosis (RO) system on December 18, 2024. They told us that the reserve tank had failed and not to drink the water until it had been repaired. They said they couldn't get back to the house until January 17th.
  On January 17th, they came out and replaced the tank, but they then tested the water and said that the mineral levels in the water were too high. They said that the notes in their system didn't indicate whether the serviceman had replaced the filters or membrane. They said that they didn't have those items in the truck and that they would need to schedule another date to come back. They scheduled a return date of February 7th. All this time our family didn't have any drinking water.
  They called on February 5th and said that they needed to reschedule our appointment. I asked to speak with a manager. Bri said that he wasn't available. I asked for him to call me. I never heard from him.
  After two days, I called back. Bri said the earliest they could come out was on Tuesday, February 25th! I had no choice so I accepted the date but reiterated that I needed a call from the manager to discuss this.
  The manager never called me.
  Today, February 18th, I called them to confirm next week's appointment. The woman said that she said she saw notes that someone had called and left a message for me saying that they can't make the appointment for February 18th and asked if that's why I was calling in. I explained #1 I never got a call (I don't have any calls from Culligan in my cell phone's call history). I said this was unacceptable and asked to speak with a manager. I was told he was on vacation!!
  I explained how our family has been without drinking water since December 18 and I needed to have someone come and get the filters changed. She put me on hold and when she returned said that the earlies date would be APRIL 1st!!
  This needs to be resolved ASAP and want a refund for our maintenance plan.

  Customer Answer

  Date: 02/20/2025

  Sorry about that.
  It is Culligan Water of ******* ************ *** ***** ******* ***** ** ******** *** *****.  
  Thank you, and please let me know if there’s anything more that you need,

  Scott 

  Business Response

  Date: 03/13/2025

  Regrettably, the consumer requested to terminate his maintenance contract and close his account.   He has not requested a refund - just close his account.     Culligan had a service scheduled for April 1, 2025.   We advised the consumer we will continue with that scheduled service to make sure his system is working properly, and it will be covered under his maintenance plan even though he requested to terminate his plan.  We are waiting for him to confirm if he wants us to complete that service.   We regret to lose his business, but we still want to make sure his system is working prior to ending our relationship.     

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a bill on Dec. 4 for $267.75 from Culligan that did not make any sense to me. We have used Culligan for years for water softening and water filtration, but this particular bill just did not make sense. We were charged for items not provided.
  
  I called their billing department for clarification. The representative agreed with me that the bill was erroneous. I was informed a manager would reach out to me to resolve the issue.
  
  That never happened. Instead, Culligan charged the card we have on file with them for the full $267.75. I have since called their local offices, as well as their national offices in Rosemont, Illinois, trying to get the money refunded. No one is calling back. No one is helping. And they are not refunding our money.

  Customer Answer

  Date: 01/02/2025

  We can close my complaint against Culligan.

  I received a call from Culligan today, and that response is very likely the best we can expect from them. I definitely would not recommend anyone use Culligan for anything. They are exceptionally difficult to work with, and what you get as a customer is nowhere near what you pay them for.

  But, like I said, today's call is probably the best I can expect. So we can close my complaint against Culligan.

   

• Initial Complaint

  Date:09/24/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately 18 months ago we signed up for water delivery service. Right from the beginning the deliveries were inconsistent -coming every 2-3 months instead of every month. The first couple of times I called to report it they gave me a complimentary jugs of water. This past June when once again we had been waiting two months for a delivery, we finally decided to cancel. I spoke with the office manager Janet who asked me to send a confirmation e-mail for the cancellation. She stated that July 5th would be the pick up date for the cooler. July 5th we placed the cooler on the porch and it was never picked up. I emailed Janet to let her know it was not picked up and she said she would get back to me with a new date. Meanwhile I have been getting charged each month since then, and have called and e-mailed each time without a single response. I am owed back 5 months of service fees at this point which will supposedly be coming back in the form of a check that "takes a really long time" (was told this back when I was only owed for 3 months). Early September we came home to four jugs of water left on the porch after not having had any delivered since April. Impossible to get a hold of anyone. No ownership or accountability. Always being passed off to someone's voicemail. I gave a negative google review in the hopes that they would respond to me there, but no such luck. They clearly do not care. This company should be absolutely ashamed of themselves.

  Business Response

  Date: 09/24/2024

  Conrad (Mr) spoke with one of our Customer service Reps and our office manager today.    We are working to resolve this ASAP.   We changed our entire system in July and August, so we are experiencing very heavy phone volume and working through some glitches in the system.     

  Customer Answer

  Date: 09/24/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* *****

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to contact Culligan since July. They had a tech come over and service our water Softner and water filter system. The tech did not have the ** filter, which is well over due at this point. In late July, I was able to speak to customer service at which time she told me they would be doing a company wide training and no one would be available for awhile to change the filter. And to call back after August 6th, which I have. I have called, left several voicemails and have emailed them and there is no response. We pay for this service and paid thousands of dollars to have safe drinking water which at this time we do not as the filter is well past it's date. I regret buying the system because since day 1 it's been nothing but problems. I have also called them several times because I think something is wrong with the system as it uses little to no salt. I have a relative who has a water softener system and my hair and body also feel different when we shower there. I have asked Culligan to send a "upper" tech to check it out and it's always an entry level tech who just looks at the numbers and says "it's working".

  Customer Answer

  Date: 09/06/2024

   

  This is the address I have on my billing statement 

  ******** ******* **
  
  ** ***** **
  
  ******** ** 
  
  **********
  
   I initially filed against corporate office, however whenever I call their corporate office numbers it only gives you the option to deal with your "local" dealer. So I suppose my complaint is with Culligan ******* although it is impossible to reach corporate office which is literally unheard of. Since filing this complaint I have tried to reach them again to no avail. 

  Business Response

  Date: 09/06/2024

  This has nothing to do with Culligan in ******* ********.  This should be referred to Culligan corporate with the Office of Consumer Affairs.  We are NOT affiliated with the Culligan of ******* **.  The Culligan dealer in that area can be contacted at ###-###-####

  Business Response

  Date: 09/09/2024

  This complaint belongs to the Culligan of ******* **. General Manager at that facility is James O ***** Please remove from Culligan of ******* file. 

   

  Thanks

   

  Shawn M*******

   

   

  Business Response

  Date: 09/10/2024

  We just spoke with the consumer and scheduled service for 9/18/24.   

  Customer Answer

  Date: 09/18/2024

  Not sure why this matter is closed as they called me to schedule an appointment today and were suppose to call yesterday to confirm and here we are they haven't called. Are we expected to not go to work and stay home all day waiting for them? The last response I received from BBB was stating the complaint was addressed to the wrong location. 

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 29, 2024 we purchased our new home at * ****** ****, ******* **. This home had an old Culligan system which needed updating. We obtained the services of Culligan of ******* to install a new system for the price of $6,623.88 which was supposed to have been financed through Culligan. The installation took place on April 29, 2024. On or about August 14, 2024 we noticed a lot of water building up in the system. A call was put into Culligan of ******* with no return call. After calling a few times with no return calls we called Culligan of ******* to see if they could help us. Their service department advised us what to do and said they would email Culligan of ******* to get a technician out to our home. Culligan of ******* never got in touch with us so we called the corporate office in Illinois. The corporate office made a call and we finally heard from Culligan of ******* and set up a time for repair on Friday August 23, 2024. The technician came and advised us the tank installed had the wrong parts on it so he went ahead and so called fixed it. The system is still not fixed properly as there are no lights showing. Again numerous calls put into Culligan of ******* with no return calls. We also called the corporate office again to see if they could help - spoke to someone who said they would see what they could do - never heard back. This company is the absolute worst to deal with - we used Culligan of ******* for years with no problem. Also, Culligan never put our account through as a finance. I was sent bills for this. Finally I got so aggravated I paid it off and Culligan tried to charge me a late fee which was eventually waived. So my credit was pulled for a loan that Culligan never put through like they were supposed to.

  Business Response

  Date: 09/04/2024

  A customer service Rep contacted the consumer today 09/04/24 and confirmed the situation has been resolved to their satisfaction.   

• Initial Complaint

  Date:08/21/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Culligan to deliver salt for our water softener. Almost every time they were scheduled to come, there was some sort of issue (the truck broke down and they’ll call to reschedule but never did; they simply didn’t show on the scheduled delivery date; etc.)
  
  Prior to our June 28th appt, we called to request an increase in the number of bags of salt to ten. When the driver arrived, he asked to confirm that we only ordered one bag. We said it was supposed to be 10. He said someone probably mis-entered the numbers (typing 1 instead of 10). He said he’d speak with his manager and make it right. In the meantime, it didn’t make sense for him to deliver just one bag so we should wait for a delivery on another day. This is all captured on our ring camera. We never got a call to reschedule. After many missed appts and calls not returned we said “forget it” and called to cancel the service altogether. On July 6th, a charge appeared on our bill for $26.94. We called and left a detailed message to explain that no service had been provided- we were billed in error. No one called back. We called again and spoke with someone in service who said she’d speak with her manager and call us back when they could figure it out. We didn’t receive a call back. We called again, asked to speak with the manager directly, and were told they weren’t allowed to transfer calls. And that the manager was still trying to figure out what happened with the charge. Based on what I’m reading from other consumer reviews, this is how Culligan does business and they’ve done it to many other people. They never return calls and I’m not confident that we’ll ever receive a refund. I’m disgusted that a company who continually conducts business in this way is able to keep their doors open, deceiving customers, keeping money that isn’t owed to them, and refusing to resolve the issue. I hope this complaint helps us to receive a refund and prevents other consumers from being treated in a deceitful way.

  Business Response

  Date: 08/28/2024

  We reviewed the complaint and spoke with the consumer.    We agree to Credit the consumer as requested.   We are in the process of a complete system conversion and explained we will process the credit once the conversion is complete.     We believe the resolution is satisfactory to the consumer.    Thanks.   

  Customer Answer

  Date: 08/30/2024

  Since we filed this complaint, we were contacted by a representative of the company saying she was authorized to credit our Culligan account. We said we wouldn’t be doing business with Culligan moving forward, so wanted the credit either as a refund to our credit card or a check. Subsequently, we received a call from a manager agreeing to refund us in the requested way, but saying they can’t right now because of a computer system change and no specific date was given.
  
  
  I’ll reiterate that the refund can be in the form of a check. Is Culligan unable to write checks at this time because of the computer system?
  
  
  We’d like to leave our BBB complaint in an unresolved status until we have the refund in hand and it clears.

  Business Response

  Date: 09/03/2024

  We do not have the ability to write checks at the local level.     We changed our entire accounting system, including the process for processing checks.    Unfortunately, we are in the middle of the transition and are still working on how to handle issuing manual checks - it is not common for most businesses to issue manual checks these days.    We are in the process of getting this check issues.     

  Customer Answer

  Date: 09/03/2024

  Thank you for the response. We would like to leave our BBB complaint in an unresolved status until the refund is received and cleared (via check or a refund to our credit card). 

  Customer Answer

  Date: 09/11/2024

  Good evening,

  Our complaint was closed in error. We did in fact respond (see note in the record dated 9/3). Please reopen the complaint as it is still unresolved and we have not received a refund from Culligan. Thank you.

  Customer Answer

  Date: 10/10/2024

  We received the refund check from Culligan Water. Copy of check attached. 

• Initial Complaint

  Date:06/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I called and set up an appointment. They no showed twice and the third time blew the time window by 12 hours and could not provide a service. Then before I even received service they billed me $450 for the service I never received and then had to fight for 3 months to have it resolved as they never even enter my home. This year I decided to try again, so I called and requested a yearly service for my water system. While on the phone, the receptionist asked if I was experiencing an issues outside of my normal service, I informed her that it did throw an error code one time and get stuck in a cycle. She stated they would check that out while they were here performing the yearly service.
  The day comes and one tech shows. Usually two come for a yearly service so right away I know something is off. He comes inside and barely speaks English, brings a few tools, I show him the system and he unhooks the water without any shutoff. Dumps water all over my floor. Never cleans up. Proceeds to start changing parts without any authorization. I question what he is doing and he tells me he has service call and he does not perform yearly services. I then attempt to call culligan 4 times while tech is here and no answer or call back. He reassembled system and leaves without clean up. I signed paperwork as he said they’d be calling. Took a week to receive a call and they state that it is my job to pay for the services I did NOT request and that I will not receive what I wanted until I pay for their mess up. Meanwhile I have now had to remove the damaged floor, have not received what I originally requested and now they are threatening legal actions over this bill for the services I did not request.

• Initial Complaint

  Date:04/09/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a service plan on my reverse osmosis system, pay monthly by credit card. On March 4, 2024 a Culligan technician serviced the system. On April 5, 2024 Culligan charged $124.43 to my card on file. When I inquired they stated that the extra $106.35 was for service to my water softener, not covered by my service plan. I do not have a water softener, the technician never left my kitchen. They stated they would have to check with a supervisor, and would call me back before the end of the day. 3 days later they called me back, and told me they were going to keep the money and credit it towards my service plan payments. I requested an immediate credit on my card, but they said that would take 9 weeks to process.

  Business Response

  Date: 04/09/2024

  The credit was applied on 4/8/24.    

  Customer Answer

  Date: 04/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  I did not request a "credit applied", this means Culligan keeps the money, and slowly applies it to my service plan.

  I requested the money be credited back to my credit card account.

  They state that that would take 9 weeks to process, that is just wrong. It only took a moment to charge my card, why would it take 9 weeks to fix their error.
  
  
  
  Sincerely,
  
  
  
  ****** ********

  Business Response

  Date: 04/09/2024

  We are in the process of issuing a check - we can not apply it as a CR on the card due to our internal process.    

  A check does not take 9 weeks.    I believe that was a misunderstanding.   Our check process usually takes 2-3 weeks.   
  

  Customer Answer

  Date: 04/09/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:
  

  2-3 weeks is still just not right. 

  If this is the best they can do, something is wrong with their "internal processes".

  I'll wait for a check.

  
  Sincerely,
  
  
  
  ****** ********