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Business Profile

Water Softener Supplies

Culligan Water Co of New England

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Water Softener Supplies.

Complaints

Customer Complaints Summary

  • 22 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a caretaker for a person in this home. This company has the worst customer service I've ever seem. The water system is not working. Repair person came out 11/02. Parts needed. Two week time frame given for parts to come in. I called 2 wk time frame given. NO part in YET. BUT schedule an appt for 1/5 for repair on the NON working system 2 MONTHS WITH system not working. Everytime I call I get put on hold, so they can READ all the NOTES in the computer about my OUTRAGE of their incompetent customer service that I have delt with for the last 4 1/2 YEARS. This is a proprietary water system. So NO other company can work on this system. So once you get their service your STUCK with them. I feel they see me as difficult and go WAY out of their way to NOT give appropriate customer service.

    Business Response

    Date: 12/07/2022

    We are reviewing the status of the required part.     The 11/2 call was for delivery and not a service call.   The customer called later with service issue on 11/21.   We serviced the system on 11/21 and at that time, we diagnosed the issue with the part.   We are experiencing supply chain issues and do not have this part in stock.     We are trying to expediate the deliver and resolve the issue.    We set up a service call for 1/5/23 and will attempt to move this date up if the part becomes available sooner.   

    Customer Answer

    Date: 12/08/2022



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ***** **********

Culligan Water Co of New England is NOT a BBB Accredited Business.

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