Business Profile
Associations
AARPThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Associations.
Reviews
This profile includes reviews for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.2/5 stars
Average of 165 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromBarbara F
Date: 11/05/2022
1 starPlease cancel my membership immediately.I was under the mistaken impression that AARP advocated for seniors and fought stereotypes about them, but now I see that is not the case.
I have been a member since 2003, but recently I reached out to AARP concerning a hideous commercial for Medicare Advantage featuring a character named “Medicare Martha”,(aka “Grumpy Martha”) who is a cartoonish caricaturization of an “old person”. She is stupid, shrill and altogether unpleasant, and the creators of this obnoxious ad campaign (********** ******, if you care, which you don’t) have dressed her in an old housecoat and glasses from the 70s. I have seriously not seen a portrayal of a senior citizen that even comes close to the offensiveness this presents.
I tried to bring this to the attention of your ******** representative, since AARP does not provide a way to contact them by any modern means such as email. I am not stupid enough to think that AARP alone has the power to stop these advertisements. What I did (again, mistakenly) believe is that AARP would at least try to contact the ad creators and protest against the flagrant misrepresentation of seniors. Instead, the reply I got was “contact them yourselves”. Well a) I have already and not surprisingly have subsequently been ignored and b) you, AARP, have a lot more “muscle” then I individually do in this and similar situations. The indifference displayed by AARP was quite the eye-opener.
I am not sure why I would continue to support an organization that has no interest in fighting negative portrayals of the group they claim to represent and advocate for. To say I am disappointed is an understatement. Please cancel my membership immediately, refund me the remainder of my dues, and take me off any and all of your mailing lists.
*you might check out ********** ******* ******** **** and look at their reviews. I am far from alone in my anger and disgust. Oh wait, that’s right, you don't care.Review fromHoward L.
Date: 11/02/2022
1 starHoward L.
Date: 11/02/2022
Junk mail train. I would have never joined if I had been made aware of how much junk mail would inundate my mailbox. Considering the challenging times we live in with waste and climate change, this is so irresponsible and incongruent with my integrity. I cancel my membership and unsubscribe me from all future mailings.AARP
Date: 11/03/2022
Dear Mr. Lamb,
We are sorry to see you go.
Your AARP membership was cancelled and all mailings were suppressed as a result of your phone call to our customer service center yesterday. Your email address has been globally opted-out.
AARP provides members the opportunity to control their communications preferences --- allowing as much or as little material either by mail or email. Additionally, AARP Publications (AARP The Magazine, AARP Bulletin and a variety of AARP specialty newsletters) are available to members on the AARP Pubs App, providing the option of content delivery either digitally or by print (or both).,
We hope that you will reconsider your decision in the future.
Sincerely,
Bruce
Consumer CareAARP
Date: 11/03/2022
Dear Mr. L***,
We are sorry to see you go.
Your AARP membership was cancelled and all mailings suppressed as a result of your call to our customer service center yesterday. AARP provides members the ability to control their communication preferences. Additionally, our publications (AARP The Magazine, AARP Bulletin and a variety of our specialty newsletters) are available digitally to members on the AARP Pubs App, providing a choice of content in digital or print formats (or both).
We hope that you will reconsider membership at a later date.
Sincerely,
Bruce
Consumer CareReview fromCYNTHIA N
Date: 10/25/2022
3 starsCYNTHIA N
Date: 10/25/2022
Is the AARP High Limit Accident Rewards Ins. Plan a Legitimate Insurance plan?
I don't believe it is as I have tried to contact them several times to inquire about the benefits...
Please advise.
C NantzAARP
Date: 10/27/2022
Thank you for contacting AARP regarding your concern with an AARP offer called AARP High Limit Accident Rewards Ins. AARP Services, Inc. monitors all member correspondence pertaining to our products and services. I emailed you for additional information as we are not sure which service provider you are referring to. Once we received additional information from you, we can further investigate.Review fromScott S
Date: 10/22/2022
1 starScott S
Date: 10/22/2022
They offer nothing more than junk mail. 3-5 pieces per day trying to sell me stuff I do not want. I requested they remove all mailings from my profile and those that they sell info to and they did not do it. I canceled my membership and they told me it’ll be another 12 weeks to stop receiving junk mail.AARP
Date: 10/24/2022
Thank you for contacting AARP through the Better Business Bureau comment section. We apologize for the inconvenience from receiving mailings from AARP and our affiliated service providers. We have suppressed all mailings to your address from AARP and our affiliated service providers. Unfortunately, AARP mailings are prepared well in advance. It can take up to 12 weeks to fully remove an address from all of AARP’s mailing lists and those of our service providers. Thank you for bringing your concerns to our attention.Review fromDebbie M
Date: 10/17/2022
1 starDebbie M
Date: 10/17/2022
AARP life insurance is no good do not waste your money my premiums went up like $12 every 5 years until this year and then went up to 50 something if I would have knew and then my research I never would have gave them all my money in these last years.AARP
Date: 10/24/2022
Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience with AARP Life Insurance provided by New York Life. In an attempt to assist, I have reached out to an Escalations Team we work with at New York Life for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention. Once New York Life dedicated Resolutions Team completes their review, they will reach out to you within the next few business days with a resolution. If you have any additional questions after receiving your resolution, please feel free to respond to this message.Review fromMark E
Date: 10/07/2022
1 starI paid AARP for a 5 year Membership and received my card as proof of Me
Membership. I was later advised by AARP that I am a non member. I asked how is that possible since I had paid for membership and was sent a my Membership card to prove it. They never replied back after sending them 3 emails. AARP is a scam!Review fromChristy L
Date: 10/02/2022
1 starChristy L
Date: 10/02/2022
They lie one lie after another. I have been trying to get my credit from a stay in Richmond VA on Aug 13, 22 and have called 12 times plus.
Each time they say we are working on it and have to call the property for wavier before you can get credit. Each time they say we can't get them on the phone so we will have to email them.
The property has agreed to give me credit they just won't give it to me.
They are the worst people to deal with ever. They take your money and they don't want to do anything to help you.
They think I am going to forget about it. Well it is no change that will happen.
If you are member CANCEL.
I and going to keep calling until I get to the top and my credit is given.
The BBB should close them down.AARP
Date: 10/03/2022
Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at Expedia for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention.Review fromarnold s
Date: 09/24/2022
1 starFleeced AGAIN by AARP. For an organization supposed to safeguard its members, they sure do a lousy job. A while back, I had opted for one of their annuity plans. BIG MISTAKE! Instead of pointing out both sides of that move (pluses and minuses) they focused on that aspect which would give them (AARP) the most dollars . That left its members (like me) stuck with a bad choice.
I want out of AARP and will NEVER again rely on them for anything!
ArnyReview fromRobyn M.
Date: 09/21/2022
1 starRobyn M.
Date: 09/21/2022
I was told by Hartford Insurance that in order to get a discounted rate I would have to sign up for AARP. WELL, I didn't get any discounted fee with Hartford for my car insurance. The rate changed everytine I called them. They debited MY account in error, acted very unprofessionally when I called them, blamed their computer system for any errors and did not take responsibility for anything. They are the absolute worst insurance company I have ever done business with. I have canceled my policy with them, and NOW they refuse to refund me my payment. How could AARP suggest seniors use such a despicable insurance company? That its criminal. And now I have a useless AARP membership.AARP
Date: 09/22/2022
Thank you for contacting AARP through the Better Business Bureau comment section. We have received your complaint and are sorry to hear about your experience. In an attempt to assist, I have reached out to an Escalations Team we work with at The Hartford for additional insight and handling into your concerns. Once I have heard back from them, I will also be following up with you. Thank you for bringing your concerns to our attention.Review fromJoyce S
Date: 09/14/2022
1 starJoyce S
Date: 09/14/2022
My 85 year old mom called their towing service. They told her she was not covered, but if she gave them her credit card info she could just pay for it . She did. She waited at the post office where her car stopped from 11:00 am until I got home from work at 4:00. When I called them back to see what happened they said she was covered and saw no request for towing. The following day she got a call asking if she still needed to be towed. So obviously they did get the request.AARP
Date: 09/22/2022
Dear Ms. S******,
Thank you for contacting AARP regarding your concern with the AARP Roadside Assistance. AARP Services, Inc. monitors all member correspondence pertaining to our products and services.
After reviewing your case, we understand your concerns are about your mother who requested roadside assistance. We are sorry to hear about her experience. I sent you an email on 9/16/2022 requesting additional information. Please see email below.
The AARP Member Relations Team provides Ombudsman services to our members by recording feedback and helping to resolve any customer service issue or concern that could not be resolved with the branded provider directly. I will be happy to investigate this matter further.
In order to better understand the issue, we will require additional information. At your convenience, please reply to this email answering the questions below:
Please provide your mother's name and AARP membership number.
Which service provider did she request Roadside Assistance through? (e.g. *** ******** or ********)
What day was this towing requested?
How much was she charged for the towing?
We apologize again for the inconvenience and appreciate you informing us of your concern. We look forward to hearing from you soon.
Thank you for your valued membership with AARP.
AARP is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.